organizational change

‘Goliath is winning’: The biggest U.S. banks are set to automate away 200,000 jobs — from gizmodo.com by Brian Merchant

Excerpt (excerpt):

Over the next decade, U.S. banks, which are investing $150 billion in technology annually, will use automation to eliminate 200,000 jobs, thus facilitating “the greatest transfer from labor to capital” in the industry’s history. The call is coming from inside the house this time, too—both the projection and the quote come from a recent Wells Fargo report, whose lead author, Mike Mayo, told the Financial Times that he expects the industry to shed 10 percent of all of its jobs.

This, Mayo said, will lay the groundwork for, and I quote, “a golden age of banking efficiency.” The job cuts are slated to hit front offices, call centers, and branches the hardest, where 20-30 percent of those roles will be on the chopping block. They will be replaced by better ATMs, automated chatbots, and software instruments that take advantage of big data and cloud computing to make investment decisions.

“The next decade should be the biggest decade for banks in technology in history,” Mayo said.

From DSC:
How does this impact entry level positions? How does this help a young graduate who is trying to get out of the Catch 22 with job experience? How are colleges and universities helping young people navigate these quickly changing landscapes?

Reflections on “DIY Mindset Reshaping Education” [Schaffhauser]

On 09/17/2019, in 21st century, 24x7x365 access, adult learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, career development, change, changing business models, cloud-based computing / apps / other cloud-related, CMS/LMS, collaboration, colleges, communities of practice, community colleges, consortiums, corporate universities / corporate training, cost of getting a degree, Cost of legal services - including access, credentialing, dangers of the status quo, Daniel S. Christian, digital learning, distance education, education, education technology, elearning, emerging technologies, future, future of higher education, game-changing environment, generational differences, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, law schools, leadership, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, learning theories, lifelong learning, marketplaces, microlearning, mobile learning, MOOCs -- Massive Open Online Courses, more voice more choice more control, Natural Language Processing (NLP), new business models, new media literacies, online learning, online media, online tutoring, organizational change, pace of change, personalized/customized learning, platforms, reinvent, society, staying relevant, streams of content, student-related, surviving, by Daniel Christian

DIY Mindset Reshaping Education — from campustechnology.com by Dian Schaffhauser

Excerpt:

A do-it-yourself mindset is changing the face of education worldwide, according to new survey results. Learners are “patching together” their education from a “menu of options,” including self-teaching, short courses and bootcamps, and they believe that self-service instruction will become even more prevalent for lifelong learning. In the United Sates specifically, 84 percent of people said learning would become even more self-service the older they get.

Among those who have needed to reskill in the last two years to continue doing their jobs, 42 percent found information online and taught themselves and 41 percent took a course or training offered by their employers, a professional association or bootcamp, compared to just 28 percent who pursued a professional certification program, 25 percent who enrolled in a university-level degree program or 12 percent who did nothing.

If people had to learn something new for their career quickly, they said they would be more likely turn to a short training program (47 percent), followed by access to a free resource such as YouTube, Lynda.com or Khan Academy (33 percent). A smaller share (20 percent) would head to an accredited university or college.

From DSC:
This is why the prediction from Thomas Frey carries weight and why I’ve been tracking a new learning platform for the 21st century. Given:

The exponential pace of technological change occurring in many societies throughout the globe

That emerging technologies are game-changers in many industries
That people will need to learn about those emerging technologies and how to leverage/use them <– if they want to remain marketable/employed
That people need to reinvent themselves quickly, efficiently, and cost-effectively
That many people can’t afford the time nor the funding necessary these days to acquire a four-year higher ed degree
That running new courses, programs, etc. through committees, faculty senates, etc. takes a great deal of time…and time is something we no longer have (given this new pace of change)

…there needs to be a new, up-to-date, highly responsive, inexpensive learning-related platform for the 21st century. I call this learning platform of the future, “Learning from the Living [Class] Room.” And while it requires subject matter experts / humans in significant ways, AI and other technologies will be embedded throughout such a platform.

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

— source

Addendum on 9/18/19:

Education Startup Launches Online Courses for College Credit — from campustechnology.com by Sara Friedman

For $400 per course, students will be able to gain access to course videos that are cinematically filmed and taught by “some of the brightest minds in academia.” Outlier.org students will also have access to problem sets, one-on-one tutoring and assessments proctored through artificial intelligence.

Digital workplaces are the future for the legal industry [Lo]

On 09/06/2019, in 21st century, 24x7x365 access, change, changing business models, collaboration, corporate / business world, future, law schools, legal technologies, legislatures / government / legal, new business models, organizational change, pace of change, platforms, reinvent, society, strategy, vision/possibilities, by Daniel Christian

Digital workplaces are the future for the legal industry — from abovethelaw.com by James Lo
The speed of business is accelerating, and digital workplaces are answering the demand for a better way to work, by providing a single platform to manage content, people, and applications.

Excerpt:

The consumerisation of enterprise technology has led to an increasing expectation from lawyers, clients, and business users alike that the legal technology they are using in the workplace for collaboration, knowledge management, transaction management, and more should be as useful, intuitive, and user-friendly as what they are already using at home on a day-to-day basis.

Digital workplaces are answering the demand for a better way to work, by providing a single platform to manage content, people, and applications. As law firms review their technology strategy for the next three to five years, there is an opportunity to create digital workplaces that will match how lawyers will want to work in the future. Within a digital workplace, a lawyer will have access to relevant data and content, collaborate with both clients and colleagues, share knowledge, and solve problems, all in real-time, from anywhere.

At the same time, clients are expecting firms to be using data, artificial intelligence and other technologies to predict outcomes, reduce costs, improve transparency and ultimately add value.

A Snapshot of Instructional Design: Talking Points for a Field in Transition — from er.educause.edu by Whitney Kilgore, Patrice Torcivia and Laura Gogia

Excerpt:

The resurgence of learning engineering as a concept and professional role in higher education has exacerbated tensions within the field of instructional design related to job titles, responsibilities, and position within academic institutions.

“World-class instructional designers can help one institution differentiate itself from others in the online learning market. I think that realization is driving the conversation on instructional design in many institutions.”

…

“Today, we need instructional designers who are equally fluent in learning design, faculty professional development, research methods, and technology,” Bowen elaborated. “They must be able to partner with faculty to create, experiment, and publish innovative approaches to teaching and learning. Unfortunately, this looks a lot different than what we have in many instructional design units right now.”

Kyle Bowen, director of innovation at Penn State

A New Way Forward: CAEL Association Update (August 2019) –from evolllution.com by Marie Cini | President, CAEL
As the labor market continues to evolve, CAEL will play a critical role in establishing a collaborative ecosystem linking learners, employers and postsecondary institutions.

Excerpt:

I’m delighted to announce a new partnership between CAEL and The EvoLLLution to deliver timely information on the latest advances related to serving adult working learners. When you consider the rapidly changing nature of the work our members face, it’s hard to imagine a more aptly named organization to collaborate with!

This partnership will provide CAEL members with fresh thinking twice a month in the form of a brief digital newsletter. The focus will be on lifelong learning and transforming traditional structures to better meet the needs of today’s working learners in communities, across industries, inside all postsecondary institutions.

How to do strategic planning like a futurist — from hbr.org by Amy Webb

Excerpt:

Nice, linear timelines offer a certain amount of assurance: that events can be preordained, chaos can be contained, and success can be plotted and guaranteed. Of course, the real world we all inhabit is a lot messier. Regulatory actions or natural disasters are wholly outside of your control, while other factors — workforce development, operations, new product ideas — are subject to layers of decisions made throughout your organization. As all those variables collide, they shape the horizon.
…
Chief strategy officers and those responsible for choosing the direction of their organizations are often asked to facilitate “visioning” meetings. This helps teams brainstorm ideas, but it isn’t a substitute for critical thinking about the future. Neither are the one-, three-, or five-year strategic plans that have become a staple within most organizations, though they are useful for addressing short-term operational goals. Deep uncertainty merits deep questions, and the answers aren’t necessarily tied to a fixed date in the future. Where do you want to have impact? What it will take to achieve success? How will the organization evolve to meet challenges on the horizon? These are the kinds of deep, foundational questions that are best addressed with long-term planning.

5 Years Since Starbucks Offered to Help Baristas Attend College, How Many Have Graduated? — from edsurge.com by Rebecca Koenig

Excerpts:

…nearly 3,000 Starbucks employees who have earned bachelor’s degrees online through the company-university partnership program.

The arrangement was possible logistically because Humberstone took her courses in business and environmental sustainability entirely online. And it was feasible financially because Starbucks and Arizona State University covered most of her tuition bill.

The future of work in America — from mckinsey.com by Jacques Bughin, James Manyika. and Jonathan Woetzel | July 2019

Excerpts (emphasis DSC):

Local economies across the country have been on diverging trajectories for years, and ***they are entering the automation age from different starting points.*** Our view incorporates the current state of local labor markets as well as the jobs that could be lost and gained in the decade ahead.

The US labor market looks markedly different today than it did two decades ago. It has been reshaped by dramatic events like the Great Recession but also by a quieter ongoing evolution in the mix and location of jobs. In the decade ahead, the next wave of technology may accelerate the pace of change. Millions of jobs could be phased out even as new ones are created. More broadly, the day-to-day nature of work could change for nearly everyone as intelligent machines become fixtures in the American workplace.
…
The labor market could become even more polarized. Workers with a high school degree or less are four times as likely as those with a bachelor’s degree to be displaced by automation. Reflecting more limited access to education, Hispanic workers are most at risk of displacement, followed by African Americans. Jobs held by nearly 15 million workers ages 18–34 may be automated, so young people will need new career paths to gain an initial foothold in the working world. Roughly 11.5 million workers over age 50 could also be displaced and face the challenge of making late-career moves. The hollowing out of middle wage work could continue.
…
The future of work is not just about how many jobs could be lost and gained. Technology is altering the day-to-day mix of activities associated with more and more jobs over time. The occupational mix of the economy is changing, and the demand for skills is changing along with it. Employers will need to manage large-scale workforce transformations that could involve redefining business processes and workforce needs, retraining and moving some people into new roles, and creating programs for continuous learning. This could be an opportunity to upgrade jobs and make them more rewarding. The choices that employers make will ripple through the communities in which they operate.

The need for a next gen learning platform is quickly approaching us!
Either that, or colleges and universities better get FAR more
responsive/nimble, and focus FAR more on lifelong learning.
This is not a joke.
This is not just text on a web page.
This is a future that’s barreling at us at amazingly fast speeds.
A new chapter is coming at us quickly.

American students have changed their majors — from bloomberg.com by Justin Fox
Health professions are in, education and the humanities are out. Here are some reasons for the shift.

Reflections on “Five Principles for Thinking Like a Futurist” [Gorbis]

On 04/11/2019, in blogs / blogging / vlogging, business side of he, change, changing business models, colleges, communities of practice, community colleges, corporate / business world, corporate universities / corporate training, credentialing, dangers of the status quo, Daniel S. Christian, emerging technologies, future, future of higher education, game-changing environment, higher education, ideas, learning, learning ecosystem, lifelong learning, microlearning, organizational change, pace of change, reinvent, RSS, society, sociology, staying relevant, streams of content, student-related, surviving, technology (general), tools, trends, universities, workplace, youth, by Daniel Christian

Five Principles for Thinking Like a Futurist — from er.educause.edu by Marina Gorbis

Excerpt:

In 2018 we celebrated the fifty-year anniversary of the founding of the Institute for the Future (IFTF). No other futures organization has survived for this long; we’ve actually survived our own forecasts! In these five decades we learned a lot, and we still believe—even more strongly than before—that systematic thinking about the future is absolutely essential for helping people make better choices today, whether you are an individual or a member of an educational institution or government organization. We view short-termism as the greatest threat not only to organizations but to society as a whole.

In my twenty years at the Institute, I’ve developed five core principles for futures thinking:

Forget about predictions.
Focus on signals.*
Look back to see forward.
Uncover patterns.*
Create a community.

* From DSC:
I have a follow up thought regarding those bullet points about signals and patterns. With today’s exponential pace of technological change, I have asserted for several years now that our students — and all of us really — need to be skilled in pulse-checking the relevant landscapes around us. That’s why I’m a big fan of regularly tapping into — and contributing towards — streams of content. Subscribing to RSS feeds, following organizations and/or individuals on Twitter, connecting with people on LinkedIn, etc. Doing so will help us identify trends, patterns, and the signals that Marina talks about in her article.

It reminds me of the following graphic from January 2017:

The Future of Leadership Development [Moldoveanu & Narayandas]

On 02/28/2019, in business, communications, Daniel S. Christian, future, game-changing environment, higher education, ideas, leadership, learning, learning ecosystem, organizational change, workplace, by Daniel Christian

The Future of Leadership Development — from hbr.org by Mihnea Moldoveanu and Das Narayandas

Excerpt:

The need for leadership development has never been more urgent. Companies of all sorts realize that to survive in today’s volatile, uncertain, complex, and ambiguous environment, they need leadership skills and organizational capabilities different from those that helped them succeed in the past. There is also a growing recognition that leadership development should not be restricted to the few who are in or close to the C-suite. With the proliferation of collaborative problem-solving platforms and digital “adhocracies” that emphasize individual initiative, employees across the board are increasingly expected to make consequential decisions that align with corporate strategy and culture. It’s important, therefore, that they be equipped with the relevant technical, relational, and communication skills.

…

The good news is that the growing assortment of online courses, social and interactive platforms, and learning tools from both traditional institutions and upstarts—which make up what we call the “personal learning cloud” (PLC)—offers a solution. Organizations can select components from the PLC and tailor them to the needs and behaviors of individuals and teams. The PLC is flexible and immediately accessible, and it enables employees to pick up skills in the context in which they must be used. In effect, it’s a 21st-century form of on-the-job learning.

In this article we describe the evolution of leadership development, the dynamics behind the changes, and ways to manage the emerging PLC for the good of both the firm and the individual.

From DSC:
What they describe as a “personal learning cloud (PLC),” I call pieces of a Learning Ecosystem:

“…the growing assortment of online courses
social and interactive platforms
learning tools from both traditional institutions and upstarts”

The information below is from Deb Molfetta, Outreach Coordinator at EdDPrograms.org

EdDPrograms.org helps educators and administrators research doctoral education opportunities. Their organization’s work in education began in 2008 with projects ranging from a new teacher survival guide to their own teacher education scholarship program. More recently they realized that there weren’t any websites dedicated to professional development through Doctor of Education (EdD) programs, which is why they created their own – EdDPrograms.org. It covers a lot of ground, but here are a few sections they think administrators will appreciate:

A detailed overview of the EdD, including what to expect and how to choose a program
https://www.eddprograms.org/schools/
.
Specialized guides to EdD programs for leadership positions
https://www.eddprograms.org/schools/educational-leadership/
https://www.eddprograms.org/schools/organizational-leadership/
.
A comprehensive directory of EdD programs organized by state and delivery format. For example:
https://www.eddprograms.org/schools/online/
https://www.eddprograms.org/schools/michigan/

EdDPrograms.org is owned and operated by a group that has been creating post-secondary education resources since 2008. According to Deb, they have a history of providing students with objective, fact-based resources.

Accenture Technology Vision 2019: The post-digital era is upon us — from accenture.com

In brief

Digital transformation grants companies exceptional capabilities. But it also creates enormous expectations.
Amid these rising expectations, every business is investing in digital technologies, raising the question of how leaders will set themselves apart.
Companies looking to differentiate themselves must be aware of five distinct trends that will characterize the “post-digital” future.

Here is the link for the report.

AI bias: 9 questions leaders should ask [Casey]

On 02/01/2019, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, corporate / business world, emerging technologies, human-computer interaction (HCI), ideas, intelligent systems, MBA, organizational change, platforms, workplace, by Daniel Christian

AI bias: 9 questions leaders should ask — from enterprisersproject.com by Kevin Casey
Artificial intelligence bias can create problems ranging from bad business decisions to injustice. Use these questions to fight off potential biases in your AI systems.

Excerpt:

People questions to ask about AI bias
1. Who is building the algorithms?
2. Do your AI & ML teams take responsibility for how their work will be used?
3. Who should lead an organization’s effort to identify bias in its AI systems?
4. How is my training data constructed?

Data questions to ask about AI bias
5. Is the data set comprehensive?
6. Do you have multiple sources of data?

Management questions to ask about AI bias
7. What proportion of resources is appropriate for an organization to devote to assessing potential bias?
8. Have you thought deeply about what metrics you use to evaluate your work?
9. How can we test for bias in training data?

Reflections on “Futures thinking enters the mainstream” [thefuturesschool.com]

On 01/11/2019, in 21st century, change, Daniel S. Christian, disruption, future, organizational change, pace of change, reinvent, society, staying relevant, surviving, trends, workplace, by Daniel Christian

Futures thinking enters the mainstream — from thefuturesschool.com

Excerpts:

Organizations and society are beginning to acknowledge the incredible benefits of foresight. Even if these leaders and their organizations aren’t well-versed in all of the tools and lingo of futures thinking, more people are demanding that “we do things differently.” The momentum is building, and we believe 2019 could be another pivotal year for foresight!
…
“Brands are Looking to Futurists to Foresee Trends and Anticipate Disruption”– Companies are realizing that traditional short-term strategic planning process will not uphold in the 21st century landscape. Instead, they are turning to futurists or Strategic Foresight methods to ensure their brands don’t become “obsolete.”

From DSC:
This reminds me of a slide that I created back in January 2017 where I mentioned that surveying the relevant landscapes is increasingly becoming a skill that our students should have:

I have it that all of us need to be pulse-checking the environments around us in order to spot emerging trends and potential future scenarios. We need to develop plans to address those potential scenarios ahead of time…so we can reduce the chances of getting broadsided.

Learning Ecosystems

Digital workplaces are the future for the legal industry [Lo]

The future of work in America [McKinsey]

The Future of Leadership Development [Moldoveanu & Narayandas]

Accenture Technology Vision 2019: The post-digital era is upon us

Reflections on “Futures thinking enters the mainstream” [thefuturesschool.com]

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