communications

GenAI practice blossoms through the open exchange of insights — from timeshighereducation.com by Samuel Doherty, who is the education and innovation coordinator at the University of Newcastle in Australia
How a structured GenAI professional development series, built around practice, peer voices and multiple entry points, fosters open exchange among colleagues, universities and industry

Connect internal practice to sector-wide thinking
Whatever is happening within any single institution is only part of the picture. Effective GenAI practice grows through open exchange of insights among colleagues, universities, professional bodies and industry, and a development programme that is entirely inward-looking risks missing both useful knowledge and important shifts in expectation.

Our AI sector voices sessions aim to bring external contributors into the programme: researchers, practitioners and sector representatives working at the intersection of GenAI and higher education. The aim is to situate institutional practice within the wider conversation and to signal to staff that the institution is genuinely engaged with that conversation, not just managing it internally.

In the Australian context, the Tertiary Education Quality and Standards Agency (Teqsa) people pillar positions staff as drivers, enablers, users and innovators of GenAI practice, and identifies a lack of information or understanding as one of the primary barriers to ethical and effective engagement. That framing is useful regardless of regulatory context: institutions that treat their people as active participants in shaping practice, rather than recipients of policy, are likely to develop more durable capability.

Regular, lightweight communications, a weekly community of practice update and a monthly all-staff digest can maintain momentum between sessions without adding significantly to anyone’s workload.

Words are easy to say…and much harder for American businesses to back up. Alternative title: Cut the B.S. and actually care about your customers…like you say you do. [Christian]

On 05/28/2026, in 21st century, business, changing business models, communications, corporate / business world, Daniel S. Christian, ethics, hearts -- matters of the heart, relationships, telecommunications, United States, workplace, by Daniel Christian

Words are easy to say. Examples:

We are the leading ____ in the Midwest/Southwest/Northwest/etc. (says who? Prove it.)
Our patients’ care is important to us (no, it’s not…you only care if your customers’ accounts are paid in full. If patients’ care were actually important, you would fix what’s broken.)
Your call is important to us (no, it’s actually not. If it were actually important to you, you would have more customer service reps working so that the wait times were either non-existent or much shorter. The truth is that you would rather cut costs/headcount and have your customers wait. Be truthful about it. Stop the B.S.)

A vast number of American corporations don’t actually care about their customers — their concern focuses solely on obtaining their customers’ money.
One of the ways this plays out is that they hide behind the labyrinths that are designed into the call pathways in their Voice Response Units (VRUs). VRUs have been abused. Corporations hide behind them. It’s hard to actually reach a person or hold a person accountable for something.

And now, with executives getting rid of entry-level jobs in customer service, they seek to cut costs further as they implement AI-based systems…which rarely give us what we’re looking for.

But even in written communications, times seem to be changing…and not for the better. I had a customer service rep write me a letter recently (regarding an incident with our daughter’s experience at a blood lab). But in the letter, she didn’t even provide her last name or a direct phone # in her correspondence. This would NEVER have happened in business letters back in the day — her last name would have been present, for sure — and likely a direct phone #. This isn’t her fault. It’s her leadership’s fault. BTW, the issue was passed along to the lab’s leadership…and she closed her ticket out. But there was no mention of an actual fix or resolution. Nice hand washing job, don’t you think?

Another case in point. This time, involving Apple. (BTW, I’ve been a long-time Apple fan…until the last several years. They have lost some of their focus on customer service.) I wanted to ask a question about a purchase that showed up on our Visa bill from apple.com/bill. Do you think I could find an 800# to talk with someone at Apple? Nope. You can try to find things via their online-based support systems, but often their documentation doesn’t match up with one’s devices. I couldn’t even use their chat feature — their systems told me that their chat feature wasn’t available (and it was 11:30am EST).

I’m sure if you thought about it, you could come up with your own recent examples of poor customer service experiences — or examples of companies that you did business with who didn’t deliver what they said they would deliver.

The issue runs deeper than we think. It actually has to do with whether people actually care about each other or not. And here in America, actually caring about others seems to be in short supply.

This see-through smart ring translates sign language and almost works like magic [Agarwal]

On 05/20/2026, in accessibility / UDL, Asia, assistive technologies, communications, languages and translation, neurodivergent/special needs, tools, vendors, by Daniel Christian

This see-through smart ring translates sign language and almost works like magic — from digitaltrends.com by Rachit Agarwal

For people who are hard of hearing, sign language isn’t just a communication tool; it’s their primary language. The problem is that sign language is not taught to people with regular hearing, thus creating a barrier that’s hard to bridge. Now, a team of researchers in South Korea may have just found a surprisingly elegant solution to this age-old problem.

According to a new study published in Science Advances, the system, called WRSLT (wirelessly connected, ring-type sign language translator), can recognize and translate both American Sign Language and International Sign Language words with around 88% accuracy. And yes, it works in real time.
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Reflections on “Want Students to Build a Healthier Relationship With Technology? Start With The Arts” [Marshall]

On 05/16/2026, in Adobe, Apple, art, communications, communities of practice, content development, aggregation, repositories, creativity, Daniel S. Christian, design, digital audio, digital photography, digital storytelling, digital video, education technology, Emotion, engagement / engaging students, experimentation, faculty/staff, graphics, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, IT in HE, K-12 related, learning, learning ecosystem, Learning Experience Design, learning preferences, liberal arts, library / librarians, media/film, multimedia, music, new media literacies, online media, presentations, productivity / tips and tricks, professional development, reading, real-world assignments, simulations, skills, STEAM-related, student-related, teachers, teaching & learning, technology (general), tools, United States, universities, vendors, vision/possibilities, web design and production, by Daniel Christian

Want Students to Build a Healthier Relationship With Technology? Start With The Arts — from techlearning.com by Adrianna Marshall
Arts classrooms demonstrate what technology integration at its best can look like

But at a moment defined by rapid AI adoption and ongoing debates about screen time, the argument for protecting and investing in arts education needs to take on a new tone. The arts continue to be one of the most effective places in school for students to build healthier, more intentional relationships with technology.

In short, in the age of AI, we need the arts more than ever.
…
Digital composition software, notation tools, and recording platforms allow students to experiment, revise, and refine their ideas in ways that would have been far more time-consuming a decade ago. Students can layer tracks, hear immediate playback, annotate their own scores, and collaborate across devices. The same is true in other contexts besides music; in visual arts, for instance, a variety of digital drawing and painting platforms enable students to practice with new mediums, styles, and techniques without having to worry about supplies or messes. But in either case, the core intellectual work of looking and listening critically, understanding structure, and making aesthetic choices remains entirely human and part of the learning.

From DSC:
I agree. At one of my previous positions, I spent 10 years supervising a digital studio — helping professors and students use a variety of applications to create things. The applications were from Adobe, Apple, and a variety of smaller vendors. The deliverables could be graphics, edited soundtracks, music, videos, flyers, posters, collages, edited photographs, presentations, websites, and more. I longed for people to discover the power of multimedia to communicate their messages, tell stories, stir emotion, powerfully engage themselves (and others), and unleash their creativity.

There were several obstacles to our digital studio being more impactful at that institution. It was under the IT department, not the academic side of the house. It was in the basement of the library, where few students and faculty traveled. During those years, it was highly uncommon for faculty members to require multimedia-based assignments — so many students had to WANT to develop these skills on their own time. The majority of students didn’t see the value in developing the types of digital skills that we were trying to build…or they didn’t have the time.

Also relevant/see:

Want to boost early literacy skills? Try singing — from hechingerreport.org by Jackie Mader
Experts say music can help prepare children for reading success.

This $10K AI School Promises to Future-Proof Your Career [Urwin]

On 05/12/2026, in 21st century, 24x7x365 access, accessibility / UDL, Alternatives, Artificial Intelligence/Agents/LLMs/and Related, collaboration, colleges, communications, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, cost of getting a degree, dangers of the status quo, Daniel S. Christian, digital learning, education, education reform, education technology, emerging technologies, entrepreneurship, experimentation, faculty/staff, Google, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, K-12 related, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning spaces, Microsoft, pace of change, platforms, productivity / tips and tricks, real-world assignments, reinvent, skills, staying relevant, student-related, teaching online, United States, universities, vendors, by Daniel Christian

This $10K AI School Promises to Future-Proof Your Career — from builtin.com by Matthew Urwin
Khan Academy, TED and ETS are starting a new program to equip students and professionals with the skills to thrive in an increasingly AI-driven economy. Here’s what you need to know.

Summary: The Khan TED Institute is a higher-education program that will teach students and workers how to use AI through interactive learning. The program’s AI-centric curriculum is an unproven approach, though, casting doubt on whether it will actually improve learning outcomes and career prospects.

Higher education might be on the verge of a radical overhaul to bring it up to speed in the age of artificial intelligence. At the TED2026 conference, Khan Academy, TED and ETS announced that they’re partnering to establish the Khan TED Institute — a new program that reorients the college curriculum around AI. By joining forces, the education technology trio aims to develop an alternative to traditional universities that better tracks student progress, teaches more relevant skills and provides a more personalized learning experience.

Accessibility is another major tenet of the Khan TED Institute. Its virtual nature allows anyone with an internet connection to participate in the program and makes it easier for students to move at their preferred pace. And because its curriculum prioritizes competency over course credits, advanced learners can complete the program in a shorter period. Time isn’t the only thing students can save on, either: The Institute promises a bachelor’s degree for less than $10,000, offering a much more affordable alternative to the typical four-year degree.

From DSC:
Faculty senates don’t do well with this pace of change. But to their credit, few organizations can begin to deal with this pace of change.

6 Reasons Universities Are Building Media Labs Now — from edtechmagazine.com by Brad Grimes
Digital production centers help institutions close the gap between academic training and professional practice.

Higher education is undergoing a significant transformation in how it prepares the next generation of media professionals. Across the country, universities are investing in state-of-the-art media labs — facilities built not around traditional classroom instruction, but around the tools, workflows and collaborative environments that define today’s professional production landscape. These spaces represent a fundamental rethinking of what it means to train students for careers in film, animation, gaming and digital storytelling.

The Role of Faculty in the University of the Future [Gamby, Kil, Koblic, LeBlanc, Moldoveanu, & Siemens]

On 04/25/2026, in Artificial Intelligence/Agents/LLMs/and Related, colleges, communications, community colleges, creativity, Daniel S. Christian, education technology, emerging technologies, faculty/staff, higher education, IT in HE, learning ecosystem, Learning Experience Design, professional development, teaching & learning, United States, universities, vision/possibilities, by Daniel Christian

The Role of Faculty in the University of the Future — from er.educause.edu by Tanya Gamby, David Kil, Rachel Koblic, Paul LeBlanc, Mihnea Moldoveanu, and George Siemens
In the age of AI, the true future of higher education lies not in replacing faculty but in freeing them to do what only humans can—build meaningful relationships, cultivate wisdom, and guide students through the ethical and intellectual challenges machines cannot navigate.

Today, the work of knowledge transfer is often done better, faster, with more precision, and more patiently by AI. These systems can provide nonjudgmental, individualized learning opportunities twenty-four hours a day, seven days a week. Think of AI as a “genius teaching assistant” who assumes much of the work of basic knowledge transfer, unlocking learning when students get stuck and providing real-time assessment. Such a genius TA would offer faculty dashboards that update student progress, flag those who are struggling, and recommend targeted interventions. These tasks free faculty to focus on building genuine relationships with students, using the classroom to foster human skills, and curating community. This may be the great gift of AI to education. But it requires a profound reimagining of faculty roles—perhaps the single biggest hurdle to reimagining higher education, and equally its greatest opportunity.

A concerned faculty member might hear all this and conclude they are becoming obsolete. The opposite is true. The evolution of faculty roles demands more—not less—of what makes a great teacher.

This means intervening in high-impact moments when the genius TA has not unlocked learning; curating class time to lift students from knowing material to applying it in contexts that require critical thinking, judgment, and discernment; and cultivating the human skills that will be most prized in the age of AI: effective communication, constructive dialogue, empathy, creativity, and professional disposition. Most importantly, it means building genuine relationships with students—that make them feel like they matter—the kind that fuels transformation.

From DSC:
A quick comment on one of the sentences in the article, which asserts:

Centers for teaching and learning, which have long supported faculty development at many institutions, will be among the busiest places on campus in the years ahead.

I would change the word will be to should:

Centers for teaching and learning, which have long supported faculty development at many institutions, should be among the busiest places on campus in the years ahead.

For that statement to be true, centers for teaching and learning need to be well-versed in the tools and pedagogies involved, plus in learning science. Those centers need to have credibility for faculty members to value their services. And that’s just it, isn’t it? The faculty members need to see those centers for teaching and learning as having something that they lack…that they need assistance with. Otherwise, if such centers are just viewed as superfluous, nothing much will change.

Also, my experience has been that if those centers for teaching and learning are in an IT group/department, they should be moved to the academic side of the house instead. Many faculty members don’t value people from IT enough to make changes in how they teach — no matter how qualified those people are. They view those people as “IT” only.

You might also be interested in the other articles in that series:

Building a Thriving Organizational Culture: Strategies for Succes [Caplette]

On 03/30/2026, in collaboration, communications, corporate / business world, culture, ideas, morals/values, organizational change, workplace, by Daniel Christian

Building a Thriving Organizational Culture: Strategies for Success — from learningguild.com by Genevieve Caplette

Characteristics of Strong Culture
Although each organization’s culture is unique, strong cultures share several common traits. They communicate openly, maintain trust across all levels, and reinforce their values through daily actions rather than slogans. Recognition is frequent and meaningful. Collaboration is encouraged over competition, and employees feel psychologically safe expressing ideas or concerns. These cultures evolve as the organization grows, ensuring alignment between stated values and lived behavior.
…
How to Strengthen Culture
A thriving environment is built through everyday habits: transparent communication, active listening, constructive feedback, and ensuring employees have the resources to grow. Embedding values into hiring, onboarding, recognition, and decision-making reinforces culture at every level. Sustaining culture requires ongoing attention—listening regularly, adjusting to evolving needs, and ensuring leaders continue to model the behaviors the organization expects.

5 of the Best Tools To Teach Storytelling — from techlearning.com by Luke Edwards
Use these best tools to teach storytelling to help students progress towards mastery

The best tools to teach storytelling can also be some of the most ideal ways to engage students, both creatively and more generally with education. From sparking their imaginations to helping structure a creative toolset, these digital assistants can be powerful in the classroom and beyond.

Giving a student the ability to structure and tell a compelling story can help to empower them in terms of literacy, empathy, and critical thinking.

Students can be given the opportunity to explore historical perspectives, dive into personal narratives, build fictional worlds, and present research in a story form. All of which helps strengthen communication skills while learning at the same time.
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Make Gatherings More Engaging — from wondertools.substack.com by Jeremy Caplan
Tested tools for quizzes, online discussions, & shareable docs

The hardest part of teaching — or leading meetings — is sparking engagement. Getting people to engage enthusiastically with something new can be tough. It’s especially challenging if people are overwhelmed, super busy, or just tired.

As we aim to stretch people’s thinking in a new direction, tools are just one part of the overall picture. But they can help. Last week I shared five tools for creating learning paths, interactive lessons, and new kinds of digital notebooks. Today’s follow-up recommendations focus on creative engagement.

You don’t have to be a teacher to find these resources for opening up participation useful. If you lead a team, run meetings, or collaborate with colleagues, you can benefit from these tools.

I’ve baked into this post multiple ways to engage.

Kling 3.0 just launched. The best video model yet. [Cooper]

On 02/06/2026, in Artificial Intelligence/Agents/LLMs/and Related, communications, content development, aggregation, repositories, creativity, design, digital video, experimentation, graphics, human-computer interaction (HCI), media/film, platforms, productivity / tips and tricks, tools, United States, vendors, by Daniel Christian

Kling 3.0 just launched. The best video model yet. — from heatherbcooper.substack.com by Heather Cooper
& workflows from Imagine Art 1.5 pro, Pixverse Real-Time Video & Genspark

In today’s edition:

Kling 3.0: Everyone a Director
Character consistency, native audio, 15-second generations & first results
Image & Video Prompts
Imagine Art 1.5 Pro, Genspark AI Workspace 2.0 & PixVerse Real-Time Video Workflows

Kling 3.0: Everyone a Director
Kling just dropped version 3.0, and it’s a legitimate leap forward for AI video production (Kling is the GOAT). After spending early access time testing the new capabilities, I can confirm this is the most significant update to video generation tools I’ve seen in months.

Key highlights:

Character & Element Consistency:
Flexible Video Production:
Native Audio with Dialogue & Singing:
Enhanced Image Generation:
Professional Output:

Would you like to know more about prayer and communicating with God? Then check out these resources!

On 01/07/2026, in communications, content development, aggregation, repositories, Daniel S. Christian, faith, hearts -- matters of the heart, relationships, religion, youth, by Daniel Christian

From DSC:
Over the last year, our church has been heavily focused on the topic of prayer. Much of that has to do with a book given to our leadership team called, “Sailboat Church: Helping Your Church Rethink Its Mission and Practice written by Joan S. Gray.
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Gray does an incredible job packing a lot of material into a very concise book. In it, she describes the difference between a rowboat church (which relies on human efforts) and a sailboat church (which relies upon the LORD to guide it, resource it, and empower it). She asserts that the main purpose of a sailboat is to leave the dock and set out on the waters of life to achieve what the LORD guides us to by His Holy Spirit. And prayer is a key element of this book and this process.

So as I was reading it, I began compiling resources from Scripture and from several other books that I read on the topic of prayer. If you would like to see those passages as well as my notes on those books, please see this PDF document.

May the LORD bless your reading of it, as you seek to deepen your relationship — and your communications — with Him.

Making the case for arts and humanities [Compton]

On 12/22/2025, in art, communications, creativity, engineering, history, learning ecosystem, liberal arts, mathematics, skills, society, STEAM-related, student-related, UK, by Daniel Christian

Making the case for arts and humanities — from timeshighereducation.com by campus contributors, Eliza Compton
The arts and humanities are often dismissed as an unaffordable luxury, when these disciplines underpin vital human skills such as critical thinking, creativity and communication. This collection explores many ways in which arts and humanities can be harnessed for the benefit of all – students, universities and wider society

Yet, amid the threat of AI-driven automation in the workforce, fierce competition for entry-level jobs, and complex global problems such as climate change, the skills that humanities disciplines are built upon are vital. These skills – such as critical thinking, communication and creativity – are also key to universities’ capacity to share knowledge with industry, policymakers and the public. When it comes to understanding how high-tech solutions can best be applied in the real world, often the barriers are not technical but human, as low vaccine take-ups show.

These human skills are not unique to disciplines such as history, philosophy, literature, linguistics, performance and visual arts, of course. The need for deep thinking and analysis across all areas of academic enquiry is embedded in interdisciplinarity and STEAM initiatives, which integrate science, technology, mathematics and engineering with arts and humanities.

At their core, the arts and humanities interrogate what makes us human and how we understand and communicate with the world. In this collection, contributors from around the globe articulate the value that these disciplines bring to students, industry, government and society, when taught and designed effectively. It also considers how arts-based research can drive discovery, the role of interdisciplinarity in teaching and research, and how humanities-led expertise supports sustainability and inclusion.

Could Your Next Side Hustle Be Training AI? — from builtin.com by Jeff Rumage
As automation continues to reshape the labor market, some white-collar professionals are cashing in by teaching AI models to do their jobs.

Summary: Artificial intelligence may be replacing jobs, but it’s also creating some new ones. Professionals in fields like medicine, law and engineering can earn big money training AI models, teaching them human skills and expertise that may one day make those same jobs obsolete.

DEEP DIVE: The AI user interface of the future = Voice — from theneurondaily.com by Grant Harvey
PLUS: Gemini 3.0 and Microsoft’s new voice features

Here’s the thing: voice is finally good enough to replace typing now. And I mean actually good enough, not “Siri, play Despacito” good enough.

To Paraphrase Andrej Karpathy’s famous quote, “the hottest new programming language is English”, in this case, the hottest new user interface is talking.

The Great Convergence: Why Voice Is Having Its Moment
Three massive shifts just collided to make voice interfaces inevitable.

1. First, speech recognition stopped being terrible. …
2. Second, our devices got ears everywhere. …
3. Third, and most importantly: LLMs made voice assistants smart enough to be worth talking to. …

Introducing group chats in ChatGPT — from openai.com
Collaborate with others, and ChatGPT, in the same conversation.

Update on November 20, 2025: Early feedback from the pilot has been positive, so we’re expanding group chats to all logged-in users on ChatGPT Free, Go, Plus and Pro plans globally over the coming days. We will continue refining the experience as more people start using it.

Today, we’re beginning to pilot a new experience in a few regions that makes it easy for people to collaborate with each other—and with ChatGPT—in the same conversation. With group chats, you can bring friends, family, or coworkers into a shared space to plan, make decisions, or work through ideas together.

Whether you’re organizing a group dinner or drafting an outline with coworkers, ChatGPT can help. Group chats are separate from your private conversations, and your personal ChatGPT memory is never shared with anyone in the chat.

Two items for those who like to pulsecheck what’s up with journalism

On 11/07/2025, in communications, funding / grants, journalism, legislatures / government / legal, United States, universities, writing, by Daniel Christian

News deserts hit new high and 50 million have limited access to local news, study finds — from medill.northwestern.edu
Federal funding cuts to public broadcasting may accelerate local news crisis

EVANSTON, ILL. — The number of local news deserts in the U.S. jumped to record levels this year as newspaper closures continued unabated, and funding cuts to public radio could worsen the problem in coming months, according to the Medill State of Local News Report 2025 released today.

While the local news crisis deepened overall, Medill researchers found cause for optimism — more than 300 local news startups have launched over the past five years, 80% of which were digital-only outlets.

For the fourth consecutive year, the Medill Local News Initiative at Northwestern University’s Medill School of Journalism, Media, Integrated Marketing Communications conducted a months-long, county-by-county survey of local news organizations to identify trends in the rapidly morphing local media landscape. Researchers looked at local newspapers, digital-only sites, ethnic media and public broadcasters.

How Local Newsrooms Are Rethinking Political Coverage — from adigaskell.org

For decades, election reporting in the U.S. has leaned heavily on the “horse race”—who’s up, who’s down, and who’s raising the most money. But new research from the University of Kansas suggests that this approach is starting to shift, thanks to a national training program aimed at helping journalists better engage with their communities.

The program, called Democracy SOS, encourages reporters to move beyond headline polls and campaign drama. Instead, it asks them to focus on the issues people care about and explain how those issues are being tackled. In other words: less spectacle, more substance.

Addendum on 11/13/25:

Why Losing Local Newspapers Costs More Than We Think — from adigaskell.org

So why can’t digital journalism fill the gap?
The researchers argue that online media isn’t a true replacement for local reporting. “If you’re in New York writing about San Francisco, you just don’t know the area,” they say. “You don’t have the context. You’re not there.”

Even local online reporters face pressure to chase clicks. “Every journalist now has a global audience,” they explain. “That means the stories that matter most—ones that require digging, patience, and a deep knowledge of the community—often get ignored.”

The takeaway: local newspapers may seem like an old-fashioned idea, but they play a key role in how communities function. And when they vanish, the costs go beyond the news.

Learning Ecosystems

Words are easy to say…and much harder for American businesses to back up. Alternative title: Cut the B.S. and actually care about your customers…like you say you do. [Christian]

This see-through smart ring translates sign language and almost works like magic [Agarwal]

6 Reasons Universities Are Building Media Labs Now [Grimes]

Building a Thriving Organizational Culture: Strategies for Succes [Caplette]

Would you like to know more about prayer and communicating with God? Then check out these resources!

So as I was reading it, I began compiling resources from Scripture and from several other books that I read on the topic of prayer. If you would like to see those passages as well as my notes on those books, please see this PDF document.

Two items for those who like to pulsecheck what’s up with journalism

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