telecommunications

1-800-CHAT-GPT—12 Days of OpenAI: Day 10

Per The Rundown: OpenAI just launched a surprising new way to access ChatGPT — through an old-school 1-800 number & also rolled out a new WhatsApp integration for global users during Day 10 of the company’s livestream event.

How Agentic AI is Revolutionizing Customer Service — from customerthink.com by Devashish Mamgain

Agentic AI represents a significant evolution in artificial intelligence, offering enhanced autonomy and decision-making capabilities beyond traditional AI systems. Unlike conventional AI, which requires human instructions, agentic AI can independently perform complex tasks, adapt to changing environments, and pursue goals with minimal human intervention.

This makes it a powerful tool across various industries, especially in the customer service function. To understand it better, let’s compare AI Agents with non-AI agents.
…
Characteristics of Agentic AI

- Autonomy: Achieves complex objectives without requiring human collaboration.
- Language Comprehension: Understands nuanced human speech and text effectively.
- Rationality: Makes informed, contextual decisions using advanced reasoning engines.
- Adaptation: Adjusts plans and goals in dynamic situations.
- Workflow Optimization: Streamlines and organizes business workflows with minimal oversight.

Clio: A system for privacy-preserving insights into real-world AI use — from anthropic.com

How, then, can we research and observe how our systems are used while rigorously maintaining user privacy?

Claude insights and observations, or “Clio,” is our attempt to answer this question. Clio is an automated analysis tool that enables privacy-preserving analysis of real-world language model use. It gives us insights into the day-to-day uses of claude.ai in a way that’s analogous to tools like Google Trends. It’s also already helping us improve our safety measures. In this post—which accompanies a full research paper—we describe Clio and some of its initial results.

Evolving tools redefine AI video — from heatherbcooper.substack.com by Heather Cooper
Google’s Veo 2, Kling 1.6, Pika 2.0 & more

AI video continues to surpass expectations
The AI video generation space has evolved dramatically in recent weeks, with several major players introducing groundbreaking tools.

Here’s a comprehensive look at the current landscape:

Veo 2…
Pika 2.0…
Runway’s Gen-3…
Luma AI Dream Machine…
Hailuo’s MiniMax…
OpenAI’s Sora…
Hunyuan Video by Tencent…

There are several other video models and platforms, including …

Huawei’s new tri-fold phone costs more than a 16-inch MacBook Pro [Weatherbed]

On 09/12/2024, in Asia, innovation, mobile technologies, telecommunications, tools, vendors, by Daniel Christian

Huawei’s new tri-fold phone costs more than a 16-inch MacBook Pro — from theverge.com by Jess Weatherbed

Christian: I find the topic of what today’s “TVs” will become to be very interesting. Here are some uses from the legaltech realm.

On 01/12/2024, in 21st century, 24x7x365 access, 3D, 5G, A/V -- audio/visual, Artificial Intelligence/Agents/LLMs/and Related, bots, education technology, emerging technologies, experimentation, ideas, innovation, law schools, Learning from the Living [Class] Room, Legal operations, legal reform, legal technologies, legislatures / government / legal, society, teaching online, technologies for your home, telecommunications, telelegal, telemedicine / telehealth / virtual health, telepresence, television, tools, TVs, ubiquitous learning, United States, vendors, videoconferencing, Virtual courts and law firms, virtual field trips, virtual K-12 schools, Virtual Reality (VR) / worlds / learning, virtual tutoring, vision/possibilities, visualizing information, voice recognition / voice enabled interfaces, web-based collaboration, by Daniel Christian

CES 2024: Unveiling The Future Of Legal Through Consumer Innovations — from abovethelaw.com by Stephen Embry
The ripple effects on the legal industry are real.

The Emerging Role of Smart TVs
Boothe and Comiskey claim that our TVs will become even smarter and better connected to the web and the internet. Our TVs will become an intelligent center for a variety of applications powered through our smartphone. TVs will be able to direct things like appliances and security cameras. Perhaps even more importantly, our TVs can become e-commerce centers, allowing us to speak with them and conduct business.
…
This increased TV capability means that the TV could become a more dominant mode of working and computing for lawyers. As TVs become more integrated with the internet and capable of functioning as communication hubs, they could potentially replace traditional computing devices in legal settings. With features like voice control and pattern recognition, TVs could serve as efficient tools for such things as document preparation and client meetings.

From DSC:
Now imagine the power of voice-enabled chatbots and the like. We could be videoconferencing (or holograming) with clients, and be able to access information at the same time. Language translation — like that in the Timekettle product — will be built in.

I also wonder how this type of functionality will play out in lifelong learning from our living rooms.

Also, some other legaltech-related items:

Are Tomorrow’s Lawyers Prepared for Legal’s Tech Future? 4 Recent Trends Shaping Legal Education | Legaltech News — from law.com (behind paywall)

Legal Tech Predictions for 2024: Embracing a New Era of Innovation — from jdsupra.com

As we step into 2024, the legal industry continues to be reshaped by technological advancements. This year promises to bring new developments that could revolutionize how legal professionals work and interact with clients. Here are key predictions for legal tech in 2024:

Miss the Legaltech Week 2023 Year-in-Review Show? Here’s the Recording — from lawnext.com by Bob Ambrogi

Last Friday was Legaltech Week’s year-end show, in which our panel of journalists and bloggers picked the year’s top stories in legal tech and innovation.

So what were the top stories? Well, if you missed it, no worries. Here’s the video:

Two items from the Teaching newsletter out at the Chronicle of Higher Education

On 11/10/2023, in 21st century, adjunct faculty, change, changing business models, collaboration, colleges, communities of practice, community colleges, digital audio, digital learning, digital video, distance education, education technology, engagement / engaging students, experimentation, faculty/staff, future of higher education, game-changing environment, higher education, human-computer interaction (HCI), innovation, instructional design, internet, IT in HE, law schools, learning, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning preferences, liberal arts, multimedia, new business models, new media literacies, online learning, online media, online tutoring, platforms, teaching & learning, teaching online, technologies for your home, telecommunications, tools, United States, universities, vendors, videoconferencing, by Daniel Christian

What happens to teaching after Covid? — from chronicle.com by Beth McMurtrie

It’s an era many instructors would like to put behind them: black boxes on Zoom screens, muffled discussions behind masks, students struggling to stay engaged. But how much more challenging would teaching during the pandemic have been if colleges did not have experts on staff to help with the transition? On many campuses, teaching-center directors, instructional designers, educational technologists, and others worked alongside professors to explore learning-management systems, master video technology, and rethink what and how they teach.

A new book out this month, Higher Education Beyond Covid: New Teaching Paradigms and Promise, explores this period through the stories of campus teaching and learning centers. Their experiences reflect successes and failures, and what higher education could learn as it plans for the future.

Beth also mentioned/link to:

Centers for Teaching and Learning: The New Landscape in Higher Education by Mary C. Wright

How to hold difficult discussions online — from chronicle.com by Beckie Supiano

As usual, our readers were full of suggestions. Kathryn Schild, the lead instructional designer in faculty development and instructional support at the University of Alaska at Anchorage, shared a guide she’s compiled on holding asynchronous discussions, which includes a section on difficult topics.

In an email, Schild also pulled out a few ideas she thought were particularly relevant to Le’s question, including:

Set the ground rules as a class. One way to do this is to share your draft rules in a collaborative document and ask students to annotate it and add suggestions.
Plan to hold fewer difficult discussions than in a face-to-face class, and work on quality over quantity. This could include multiweek discussions, where you spiral through the same issue with fresh perspectives as the class learns new approaches.
Start with relationship-building interactions in the first few weeks, such as introductions, low-stakes group assignments, or peer feedback, etc.

New virtual legal tool launching in Montgomery County, OH to help people who can’t afford legal representation [Phillips]

On 08/05/2023, in 21st century, 24x7x365 access, Access to Justice (A2J), telecommunications, telelegal, tools, United States, videoconferencing, Virtual courts and law firms, by Daniel Christian

New virtual legal tool launching in Montgomery County to help people who can’t afford legal representation — from wdtn.com by Riley Phillips

DAYTON, Ohio (WDTN) — People living in Montgomery County now have access to a new legal tool.

Filing for divorce, changing custody of a child, or taking action in a domestic violence case is not easy, especially for people who cannot afford a lawyer. Susan Choe is the Executive Director of Ohio Legal Help.

“That’s a complex thing for folks who’ve never gone through the legal system, don’t know how to complete court forms,” Choe explained.

Seventeen percent of people in Montgomery County live below the federal poverty line. Ohio Legal Help teamed up with the Montgomery County Domestic Relations Court to create a virtual tool to make sure sure low income residents get the legal help they need. Choe said the website takes people through each part of the legal process. It also helps people fill out forms right there on the site.

Learning Experience — from inavateemea.com by Tim Kridel

“Some of the stuff we’re doing is creating templates and workflows that capture multiple feeds: not just the teacher, [but also] the white board, an overhead camera,” Risby says.

“The student can then go in and pick what they look at, so it’s more interactive. You might be watching it the first time to listen to the lecturer, but you might watch the second time to concentrate on the experiment. It makes the stream more valuable.”

Tech Titans: The crossroads of humanity and technology [Nadhan] + item from Mary Grush

On 04/14/2023, in 21st century, 24x7x365 access, colleges, community colleges, global / globalization, higher education, IT in HE, society, sociology, telecommunications, universities, vendors, by Daniel Christian

Tech Titans: The crossroads of humanity and technology — from enterprisersproject.com by E.G. Nadhan
This year’s panel of IT leaders discusses the ongoing problem of equitable access to technology for underserved communities

Excerpts:

Can technology be a catalyst to improve the quality of life in these communities and, thus, resist the status quo?

“You cannot escape technology – tech is intertwined no matter what we do; it has become a utility like water, heat, and electricity. Not having access to technology can be detrimental to having access to the essentials of daily life. We need to work together to ensure that everyone – especially the underserved and disenfranchised communities – have access to technology.”

Also relevant/see:

Anywhere Learning Happens: The eduroam Global WiFi Access Service — from campustechnology.com by Mary Grush
A conversation with eduroam community leaders Saira Hasnain and Brett Bieber

Steadily, eduroam is reaching toward ubiquity, and that’s one big factor that will ultimately allow it to continue to expand services to users all around the globe.
…
Impressively, in 2022, eduroam logged more than 6.4 billion individual authentications around the globe.

Closing the digital divide in Black America — from mckinsey.com
Five steps could help to bring broadband and digital equity to every Black household in the United States—urban and rural—while bolstering efforts to create a more inclusive economy.

Excerpt:

But broadband access is only part of a much bigger picture. Ensuring all Americans can fully participate in civic life and the digital economy requires affordable subscriptions, internet-enabled devices, applications, digital skills, and high-quality technical support. For example, while smartphone and tablet penetration are approximately equal among White, Black, and Hispanic and Latino adults in the United States, only 69 percent of Black Americans and 67 percent of Hispanic Americans have desktop or laptop computers, compared with 80 percent of White Americans (Exhibit 1).5 A 2020 OECD survey found that roughly half of Black workers had the advanced or proficient digital skills needed to thrive in our increasingly tech-driven economy, compared with 77 percent of White workers.6

Michigan flags 112 low-performing schools for intensive intervention — from mlive.com by Matthew Miller

Excerpt:

“These are the urban high minority districts, right? So they were the ones that had the highest death rates, the highest case rates, the highest income and economic hits because of the pandemic,” she said. “We know that all of this goes into what we label as school quality even though it’s about so much more than the school or the district.”

The full list is here >>

From DSC:
I surely hope that what’s going on in the image below isn’t what’s going on within the state of Michigan (as well as other states) — but I have my fears/concerns in that regard. Though admittedly, my focus here isn’t so much about the financial pictures, but rather it has to do with the straight-jacketing of the teachers and students by legislators in Lansing (and other state capitals). If I were to redraw this image, I would have legislators in (far-away) Lansing seated in comfortable chairs and offices while frazzled/overworked educators are straight-jacketed in the classrooms.

We have too many standardized tests and too many one-size-fits-all methods of “doing school” that aren’t coming from the people on the front lines. Those same people, given the right environment, could unleash a far greater amount of joy, wonder, relevance, creativity, and counsel — for themselves as well as for their students.
.

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The ‘Digital Equity’ Students Need to Learn May Not Come Without Community Outreach — from edsurge.com by Daniel Mollenkamp

Excerpt:

And that means, more than ever, getting an education requires access to fast, reliable internet. But while the infrastructure to make sure that everyone can use the internet has improved in the last couple of years, the process isn’t complete.

If we want to keep the digital divide from growing, experts say, it’ll mean districts thinking about themselves as just one part of the larger community composed of families, nonprofits, businesses—all of them potential partners in expanding internet access for students.

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Missing an Opportunity: Ed Dept. Criticized by GAO for Teacher Shortage Strategy — from the74million.org by Marianna McMurdock
In recent report, GAO finds key recruitment, retention challenges impacting the profession, and why current federal strategy lacks teeth to succeed

Excerpt:

The challenge of cost of entry into the profession and concerns of return on investment, the GAO report found, is also significantly straining the country’s supply of teachers. Compounding the financial reality, many candidates fear being overworked and mistreated.

“The COVID-19 pandemic laid bare teachers’ discontent with aspects of their jobs, including a lack of support for their safety and value as professionals and an increasingly disrespectful and demanding workplace culture—and exacerbated teacher shortages nationwide,” the GAO stated, pulling data from focus groups held throughout the pandemic.

Addendum on 12/10/22:

What is Snopes and How Can It Be Used to Teach? Tips & Tricks — from techlearning.com by Luke Edwards
Snopes is a fact-checking website that can help students in education to better navigate online media

Seriously, #ChatGPT is going to change everything about how people gain access to legal information and guidance. Look at this. pic.twitter.com/BkxZlMxB9o

— Jordan Furlong (@jordan_law21) December 2, 2022

Speaking of technology and the law, also see:

Out today! Catch the latest episode of Talk Justice for a look at creative ways to connect people with legal professionals and resources– by bus, kiosks and even a kayak! https://t.co/wApNohRJw3

— Legal Services Corp. (@LSCtweets) November 29, 2022

Holding Court Outside the Courtroom — from legaltalknetwork.com

Host: Molly McDonough, Legal Talk Network Podcast Producer and Founder of Molly McDonough Media, LLC.

Guests:

Dori Rapaport, Executive Director at Legal Aid Services of Northeastern Minnesota
David Estep, Supervising Attorney at Legal Aid of West Virginia
Honorable Jeanne M. Robison, Salt Lake City Justice Court Judge

The Digital Divide 2.0: Navigating Digital Equity and Health Equity in Education — from edsurge.com by Mordecai I. Brownlee

Excerpt:

Luckily, we don’t have to do this work alone. Mainstream awareness of the access gap is growing, which has encouraged corporations like AT&T and Comcast and organizations like United Way to respond by creating employee and community campaigns to bring forth solutions.

Such awareness has also inspired a surge in federal, state and local governments discussing solutions and infrastructure upgrades. For example, nationally, the Affordable Connectivity Program is an FCC benefit program aimed at providing affordable broadband access for work, school, health care and more. It is important to note that participants must meet the Federal Poverty Guidelines eligibility standards to receive such benefits.

Also relevant/see:

Can Colleges Reach Beyond Campus to Foster ‘Digital Equity’ in Communities? — from edsurge.com by Rebecca Koenig

Excerpt (emphasis DSC):

So his organization is working with the city of Orangeburg and Claflin University to extend the university’s broadband out into the surrounding community at affordable rates. And because research from McKinsey suggests that more than 80 percent of HBCUs are located in “broadband deserts,” it’s a strategy that may work elsewhere in the country, too.

“That makes HBCUs and other minority-serving institutions, and universities more broadly, really interesting and powerful partners in bridging the digital divide,” Ben-Avie said.

Building a Digital Future: The Metaverse with Marty Resnick, Gartner VP Analyst

On 10/21/2022, in 21st century, 24x7x365 access, 3D, 5G, A/V -- audio/visual, emerging technologies, future, innovation, internet, IT in HE, telecommunications, tools, user experience (UX), user interface design, vendors, Virtual Reality (VR) / worlds / learning, web-based collaboration, by Daniel Christian

Live from #GartnerSYM | Building a Digital Future: The Metaverse with Marty Resnick, Gartner VP Analyst. Follow the thread for highlights ?? pic.twitter.com/k1zpjzqJXw

— Gartner (@Gartner_inc) October 18, 2022

6 trends are driving the use of #metaverse tech today. These trends and technologies will continue to drive its use over the next 3 to 5 years:

1. Gaming
2. Digital Humans
3. Virtual Spaces
4. Shared Experiences
5. Tokenized Assets
6. Spatial Computing
#GartnerSYM

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“Despite all of the hype, the adoption of #metaverse tech is nascent and fragmented.”

.

Also relevant/see:

According to Apple CEO Tim Cook, the Next Internet Revolution Is Not the Metaverse. It’s This — from inc.com by Nick Hobson
The metaverse is just too wacky and weird to be the next big thing. Tim Cook is betting on AR.

Excerpts:

While he might know a thing or two about radical tech, to him it’s unconvincing that the average person sufficiently understands the concept of the metaverse enough to meaningfully incorporate it into their daily life.

The metaverse is just too wacky and weird.

And, according to science, he might be on to something.

World’s fastest internet network upgraded to 46 Terabit/s [inavateonthenet.net]

On 10/18/2022, in 21st century, 24x7x365 access, internet, IT in HE, legislatures / government / legal, telecommunications, by Daniel Christian

World’s fastest internet network upgraded to 46 Terabit/s — from inavateonthenet.net

Excerpt (emphasis DSC):

The Energy Sciences Network (Esnet), the fastest internet network in the US, has been upgraded to ESnet6, and now offers a bandwidth of 46 Terabits per second (Tbps).
…
To put this in to context, the average speed enjoyed by consumers at home is 100 or 200 Megabits per second (Mbps), ESnet6 is equivalent to 46 million Mbps.

What might the ramifications be for text-to-everything? [Christian]

On 10/11/2022, in 21st century, 24x7x365 access, A/V -- audio/visual, art, Artificial Intelligence/Agents/LLMs/and Related, assistive technologies, Bias | Diversity Equity & Inclusion (DE&I), cloud-based computing / apps / other cloud-related, CMS/LMS, colleges, communications, communities of practice, community colleges, computer science, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, creativity, Daniel S. Christian, digital audio, digital learning, digital storytelling, digital textbooks, digital video, distance education, drama/theater, e-publishing related items (EPUB and more), education, education technology, elearning, emerging technologies, engagement / engaging students, experimentation, face-to-face, faculty/staff, future, future of higher education, game-changing environment, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, IT in HE, K-12 related, languages and translation, law schools, learner profiles, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, legal technologies, media/film, microlearning, Mixed Reality (MR), more voice more choice more control, multimedia, Natural Language Processing (NLP), neurodivergent/special needs, online learning, online media, online tutoring, platforms, podcasting, presentations, productivity / tips and tricks, publishing, smart classrooms, story, storytelling, streams of content, teachers, teaching & learning, teaching online, technologies for your home, technology (general), telecommunications, telelegal, telemedicine / telehealth / virtual health, telepresence, television, tools, training / L&D, trends, TVs, United States, universities, usability, user experience (UX), vendors, videoconferencing, Virtual courts and law firms, vision/possibilities, visualizing information, voice recognition / voice enabled interfaces, wearables, web-based collaboration, workplace, by Daniel Christian

From DSC:

We can now type in text to get graphics and artwork.
We can now type in text to get videos.
There are several tools to give us transcripts of what was said during a presentation.
We can search videos for spoken words and/or for words listed within slides within a presentation.

Allie Miller’s posting on LinkedIn (see below) pointed these things out as well — along with several other things.

This raises some ideas/questions for me:

What might the ramifications be in our learning ecosystems for these types of functionalities? What affordances are forthcoming? For example, a teacher, professor, or trainer could quickly produce several types of media from the same presentation.
What’s said in a videoconference or a webinar can already be captured, translated, and transcribed.
Or what’s said in a virtual courtroom, or in a telehealth-based appointment. Or perhaps, what we currently think of as a smart/connected TV will give us these functionalities as well.
How might this type of thing impact storytelling?
Will this help someone who prefers to soak in information via the spoken word, or via a podcast, or via a video?
What does this mean for Augmented Reality (AR), Mixed Reality (MR), and/or Virtual Reality (VR) types of devices?
Will this kind of thing be standard in the next version of the Internet (Web3)?
Will this help people with special needs — and way beyond accessibility-related needs?
Will data be next (instead of typing in text)?

Hmmm….interesting times ahead.

Some developments in Web 3.0, holographic communications, & some top XR vendors majoring in education

On 09/23/2022, in 3D, A/V -- audio/visual, Alternatives, Augmented Reality (AR), Blockchain, communications, emerging technologies, Europe, Facebook / Meta Platforms, immersion, Microsoft, telecommunications, Virtual Reality (VR) / worlds / learning, XR - extended reality, by Daniel Christian

Top 5 Developments in Web 3.0 We Will See in the Next Five Years — from intelligenthq.com

Excerpt:

Today, websites have turned highly engaging, and the internet is full of exciting experiences. Yet, web 3.0 is coming with noteworthy trends and things to look out for.

Here are the top 5 developments in web 3.0 expected in the coming five years.
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European telco giants collaborate on 5G-powered holographic videocalls — from inavateonthenet.net

Excerpt:

Some of Europe’s biggest telecoms operators have joined forces for a pilot project that aims to make holographic calls as simple and straightforward as a phone call.

Deutsche Telekom, Orange, Telefónica and Vodafone are working with holographic presence company Matsuko to develop an easy-to-use platform for immersive 3D experiences that could transform communications and the virtual events market

Advances in connectivity, thanks to 5G and edge computing technology, allow smooth and natural movement of holograms and make the possibility of easy-to-access holographic calls a reality.
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Top XR Vendors Majoring in Education for 2022 — from xrtoday.com

Excerpt:

Few things are more important than delivering the right education to individuals around the globe. Whether enlightening a new generation of young students, or empowering professionals in a complex business environment, learning is the key to building a better future.

In recent years, we’ve discovered just how powerful technology can be in delivering information to those who need it most. The cloud has paved the way for a new era of collaborative remote learning, while AI tools and automated systems are assisting educators in their tasks. XR has the potential to be one of the most disruptive new technologies in the educational space.

With Extended Reality technology, training professionals can deliver incredible experiences to students all over the globe, without the risks or resource requirements of traditional education. Today, we’re looking at just some of the major vendors leading the way to a future of immersive learning.

Learning Ecosystems

Huawei’s new tri-fold phone costs more than a 16-inch MacBook Pro [Weatherbed]

Two items from the Teaching newsletter out at the Chronicle of Higher Education

New virtual legal tool launching in Montgomery County, OH to help people who can’t afford legal representation [Phillips]

Universities are rethinking their streaming strategies. [Kridel]

Tech Titans: The crossroads of humanity and technology [Nadhan] + item from Mary Grush

Building a Digital Future: The Metaverse with Marty Resnick, Gartner VP Analyst

World’s fastest internet network upgraded to 46 Terabit/s [inavateonthenet.net]

Some developments in Web 3.0, holographic communications, & some top XR vendors majoring in education

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