intelligent systems

Should technical communicators, trainers, & help desk personnel get trained on developing “workbots?”

On 06/23/2017, in bots, business, communications, corporate / business world, corporate universities / corporate training, Daniel S. Christian, emerging technologies, experimentation, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, IT in HE, tools, workplace, by Daniel Christian

From DSC:
After reading the item below, I wondered:

Should technical communicators, trainers, and help desk personnel get trained on how to design and develop “workbots?”

Forget chatbots — you should create a workbot instead — from venturebeat.com by Oren Ariel; with thanks to Thomas Frey for his tweet on this

Excerpts (emphasis DSC):

But what about employee-to-company interaction through bots? Chatbots designed for the work environment, or workbots, could become the next step function in work productivity.
…
Workbots could be the cure for what’s often called “app fatigue.”

They work within the corporate messenger environment (such as Jabber, Skype for Business, Slack, and others) and respond to commands and questions in natural language, whether typed or dictated. They have access to all the corporate information needed to get the job done and can perform complex tasks across multiple systems. The workbot knows what tasks are executed in which back-end system, so the user doesn’t have to know. Because bots rely on natural language processing (NLP) — the ability of humans to interact with computers using free-form language — workbots can help an employee get to the starting point quickly and without any training, in the same way a search engine would, and then help guide the user through the task in a step-by-step fashion.

Chat is no longer just about communication, it’s about bringing the user information.

What a future, powerful, global learning platform will look & act like [Christian]

On 06/22/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, accessibility, adult learning, algorithms, Amazon, analytics, Apple, Artificial Intelligence / Machine Learning / Deep Learning, assessment, assistive technologies, attention, augmented reality, Blackboard, Blockchain, blogs / blogging, bots, Bring your own device (BYOD), business side of he, career development, change, Christian education, cloud-based computing / apps / other cloud-related, CMS/LMS, cognitive computing, collaboration, colleges, communications, communities of practice, community colleges, competency-based learning/education, computer science, content development, content repositories, convergence, corporate / business world, corporate universities / corporate training, cost of getting a degree, credentialing, Daniel S. Christian, data mining, digital audio, digital learning, digital textbooks, digital video, disruption, distance education, education, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, Facebook, future, future of higher education, game-changing environment, global / globalization, Google, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), IBM, ideas, informal learning, innovation, instructional design, intelligent systems, intelligent tutoring, internet, iPad, iPhone, K-12 related, Languages and translation, learning, Learning Agents, learning ecosystem, learning from the living [class] room, learning hubs, learning preferences, learning spaces, liberal arts, Lifelong learning, love of learning, machine-to-machine communications, Microlearning, Microsoft, Mobile learning, more choice more control, multimedia, Natural Language Processing (NLP), Near Field Communication (NFC), new business models, online learning, online media, online tutoring, participation, personalized/customized learning, platforms, professional development, reinvent, robotics, RSS, second screen apps, simulations, smart classrooms, Smart/Connected TV, social learning / networks, society, staying relevant, streams of content, student-related, surviving, tablets, teaching & learning, teaching online, Technologies for your home, technology (general), telepresence, television, tools, training / L&D, tvOS-based apps, Universal Design for Learning (UDL), universities, user experience, Using teams, UX, vendors, videoconferencing, virtual field trips, virtual K-12 schools, virtual reality / worlds / learning, virtual tutoring, vision, voice recognition / voice enabled interfaces, Walmart of Education --> New Amazon.com of Higher Education, web-based collaboration, webinars, workplace, by Daniel Christian

Learning from the Living [Class] Room:
A vision for a global, powerful, next generation learning platform

By Daniel Christian

NOTE: Having recently lost my Senior Instructional Designer position due to a staff reduction program, I am looking to help build such a platform as this. So if you are working on such a platform or know of someone who is, please let me know: danielchristian55.com.

I want to help people reinvent themselves quickly, efficiently, and cost-effectively — while providing more choice, more control to lifelong learners. This will become critically important as artificial intelligence, robotics, algorithms, and automation continue to impact the workplace.

Learning from the Living [Class] Room:
A global, powerful, next generation learning platform

What does the vision entail?

A new, global, collaborative learning platform that offers more choice, more control to learners of all ages – 24×7 – and could become the organization that futurist Thomas Frey discusses here with Business Insider:

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

A learner-centered platform that is enabled by – and reliant upon – human beings but is backed up by a powerful suite of technologies that work together in order to help people reinvent themselves quickly, conveniently, and extremely cost-effectively
An AI-backed system of analyzing employment trends and opportunities will highlight those courses and “streams of content” that will help someone obtain the most in-demand skills
A system that tracks learning and, via Blockchain-based technologies, feeds all completed learning modules/courses into learners’ web-based learner profiles
A learning platform that provides customized, personalized recommendation lists – based upon the learner’s goals
A platform that delivers customized, personalized learning within a self-directed course ?(meant for those content creators who want to deliver more sophisticated courses/modules while moving people through the relevant Zones of Proximal Development)
Notifications and/or inspirational quotes will be available upon request to help provide motivation, encouragement, and accountability – helping learners establish habits of continual, lifelong-based learning
(Potentially) An online-based marketplace, matching learners with teachers, professors, and other such Subject Matter Experts (SMEs)
(Potentially) Direct access to popular job search sites
(Potentially) Direct access to resources that describe what other companies do/provide and descriptions of any particular company’s culture (as described by current and former employees and freelancers)

Further details:
While basic courses will be accessible via mobile devices, the optimal learning experience will leverage two or more displays/devices. So while smaller smartphones, laptops, and/or desktop workstations will be used to communicate synchronously or asynchronously with other learners, the larger displays will deliver an excellent learning environment for times when there is:

A Subject Matter Expert (SME) giving a talk or making a presentation on any given topic
A need to display multiple things going on at once, such as:
The SME(s)
An application or multiple applications that the SME(s) are using
Content/resources that learners are submitting in real-time (think Bluescape, T1V, Prysm, other)
The ability to annotate on top of the application(s) and point to things w/in the app(s)
Media being used to support the presentation such as pictures, graphics, graphs, videos, simulations, animations, audio, links to other resources, GPS coordinates for an app such as Google Earth, other
Other attendees (think Google Hangouts, Skype, Polycom, or other videoconferencing tools)
An (optional) representation of the Personal Assistant (such as today’s Alexa, Siri, M, Google Assistant, etc.) that’s being employed via the use of Artificial Intelligence (AI)

This new learning platform will also feature:

Voice-based commands to drive the system (via Natural Language Processing (NLP))
Language translation ?(using techs similar to what’s being used in Translate One2One, an earpiece powered by IBM Watson)
Speech-to-text capabilities for use w/ chatbots, messaging, inserting discussion board postings
Text-to-speech capabilities as an assistive technology and also for everyone to be able to be mobile while listening to what’s been typed
Chatbots
- For learning how to use the system
- For asking questions of – and addressing any issues with – the organization owning the system (credentials, payments, obtaining technical support, etc.)
- For asking questions within a course
As many profiles as needed per household
(Optional) Machine-to-machine-based communications to automatically launch the correct profile when the system is initiated (from one’s smartphone, laptop, workstation, and/or tablet to a receiver for the system)
(Optional) Voice recognition to efficiently launch the desired profile
(Optional) Facial recognition to efficiently launch the desired profile
(Optional) Upon system launch, to immediately return to where the learner previously left off
The capability of the webcam to recognize objects and bring up relevant resources for that object
A built in RSS feed aggregator – or a similar technology – to enable learners to tap into the relevant “streams of content” that are constantly flowing by them
Social media dashboards/portals – providing quick access to multiple sources of content and whereby learners can contribute their own “streams of content”

In the future, new forms of Human Computer Interaction (HCI) such as Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) will be integrated into this new learning environment – providing entirely new means of collaborating with one another.

Likely players:

Amazon – personal assistance via Alexa
Apple – personal assistance via Siri
Google – personal assistance via Google Assistant; language translation
Facebook — personal assistance via M
Microsoft – personal assistance via Cortana; language translation
IBM Watson – cognitive computing; language translation
Polycom – videoconferencing
Blackboard – videoconferencing, application sharing, chat, interactive whiteboard
T1V, Prsym, and/or Bluescape – submitting content to a digital canvas/workspace
Samsung, Sharp, LCD, and others – for large displays with integrated microphones, speakers, webcams, etc.
Feedly – RSS aggregator
_________ – for providing backchannels
_________ – for tools to create videocasts and interactive videos
_________ – for blogs, wikis, podcasts, journals
_________ – for quizzes/assessments
_________ – for discussion boards/forums
_________ – for creating AR, MR, and/or VR-based content

World’s first available independent translation earpiece, powered by AI to be in the hands of consumers by July

On 06/13/2017, in Artificial Intelligence / Machine Learning / Deep Learning, Asia, Australia, Canada, cognitive computing, collaboration, communications, corporate / business world, Daniel S. Christian, digital audio, education technology, emerging technologies, Europe, global / globalization, human-computer interaction (HCI), IBM, ideas, innovation, intelligent systems, intelligent tutoring, Languages and translation, learning from the living [class] room, Mobile technologies, MOOCs -- Massive Open Online Courses, Natural Language Processing (NLP), online learning, online tutoring, platforms, Technologies for your home, tools, UK, United States, user experience, UX, vendors, videoconferencing, voice recognition / voice enabled interfaces, web-based collaboration, workplace, by Daniel Christian

Australian start-up taps IBM Watson to launch language translation earpiece — from prnewswire.com
World’s first available independent translation earpiece, powered by AI to be in the hands of consumers by July

Excerpts:

SYDNEY, June 12, 2017 /PRNewswire/ — Lingmo International, an Australian technology start-up, has today launched Translate One2One, an earpiece powered by IBM Watson that can efficiently translate spoken conversations within seconds, being the first of its kind to hit global markets next month.
…
Unveiled at last week’s United Nations Artificial Intelligence (AI) for Good Summit in Geneva, Switzerland, the Translate One2One earpiece supports translations across English, Japanese, French, Italian, Spanish, Brazilian Portuguese, German and Chinese. Available to purchase today for delivery in July, the earpiece carries a price tag of $179 USD, and is the first independent translation device that doesn’t rely on Bluetooth or Wi-Fi connectivity.

Lingmo International, an Australian technology start-up, has today launched Translate One2One, an earpiece powered by IBM Watson that can efficiently translate spoken conversations within seconds.

From DSC:
How much longer before this sort of technology gets integrated into videoconferencing and transcription tools that are used in online-based courses — enabling global learning at a scale never seen before? (Or perhaps NLP-based tools are already being integrated into global MOOCs and the like…not sure.) It would surely allow for us to learn from each other in a variety of societies throughout the globe.

The Classroom of Tomorrow: A Panel Discussion — sponsored by Kaltura

Description:
Technology is changing the way we approach education, rapidly. But what will tomorrow’s classroom actually look like? We’ve invited some leading experts for a spirited debate about what the future holds for educational institutions. From personalization to predictive analytics to portable digital identities, we’ll explore the biggest changes coming. We’ll see how new technologies might interact with changing demographics, business models, drop out rates, and more.

Panelists:

David Nirenberg – Dean of the Division of the Social Sciences, University of Chicago
Rick Kamal – Chief Technology Officer, Harvard Business School, HBX
Gordon Freedman – President, National Laboratory for Education Transformation
Michael Markowitz – Entrepreneur and Investor, Education
Dr Michal Tsur – Co-founder and President, Kaltura

Also see:

Roadmap to the Future — by Dr Michal Tsur – Co-founder and President, Kaltura
What are some of the leading trends emerging from the educational technology space? Michal Tsur takes you on a quick tour of big trends you should be aware of. Then, get a glimpse of Kaltura’s own roadmap for lecture capture and more.

Regarding the above items, some thoughts from DSC:
Kaltura did a nice job of placing the focus on a discussion about the future of the classroom as well as on some trends to be aware of, and not necessarily on their own company (this was especially the case in regards to the panel discussion). They did mention some things about their newest effort, Kaltura Lecture Capture, but this was kept to a very reasonable amount.

2017 Internet Trends Report — from kpcb.com by Mary Meeker

Mary Meeker’s 2017 internet trends report: All the slides, plus analysis — from recode.net by Rani Molla
The most anticipated slide deck of the year is here.

Excerpt:

Here are some of our takeaways:

Global smartphone growth is slowing: Smartphone shipments grew 3 percent year over year last year, versus 10 percent the year before. This is in addition to continued slowing internet growth, which Meeker discussed last year.
Voice is beginning to replace typing in online queries. Twenty percent of mobile queries were made via voice in 2016, while accuracy is now about 95 percent.
In 10 years, Netflix went from 0 to more than 30 percent of home entertainment revenue in the U.S. This is happening while TV viewership continues to decline.
China remains a fascinating market, with huge growth in mobile services and payments and services like on-demand bike sharing. (More here: The highlights of Meeker’s China slides.)

Read Mary Meeker’s essential 2017 Internet Trends report — from techcrunch.com by Josh Constine

Excerpt:

This is the best way to get up to speed on everything going on in tech. Kleiner Perkins venture partner Mary Meeker’s annual Internet Trends report is essentially the state of the union for the technology industry. The widely anticipated slide deck compiles the most informative research on what’s getting funded, how Internet adoption is progressing, which interfaces are resonating, and what will be big next.

You can check out the 2017 report embedded below, and here’s last year’s report for reference.

A question/reflection from DSC:

Will #MOOCs provide the necessary data for #AI-based intelligent agents/algorithms? Reminds me of Socratic.org:

Somewhat related:

Elon Musk’s A.I. project is making humans teach robots through VR in a big breakthrough moment — from cnbc.com by Arjun Kharpal
OpenAI has developed a way to use humans and virtual reality to teach a robot how to carry out a task.
The robot uses artificial intelligence to process images and carry out the task.
OpenAI is a non-profit research organization backed by several big names including Elon Musk.

2017 is the year of artificial intelligence. Here’s why. [weforum.org]

On 05/30/2017, in 21st century, Artificial Intelligence / Machine Learning / Deep Learning, cognitive computing, computer science, emerging technologies, future, game-changing environment, intelligent systems, pace of change, platforms, programming, society, by Daniel Christian

2017 is the year of artificial intelligence. Here’s why. — from weforum.org

Excerpt (emphasis DSC):

A recent acceleration of innovation in Artificial Intelligence (AI) has made it a hot topic in boardrooms, government, and the media. But it is still early, and everyone seems to have a different view of what AI is.

I have investigated the space over the last few years as a technologist and active investor. What is remarkable now is that things that haven’t worked for decades in the space are starting to work; and we are going beyond just tools and embedded functions.

We are starting to redefine how software and systems are built, what can be programmed, and how users interact. We are creating a world where machines are starting to understand and anticipate what we want to do – and, in the future, will do it for us. In short, we are on the cusp of a completely new computing paradigm. But how did we get here and why now?

DC: 12,000+ skills on Amazon’s new platform — Alexa. What will this new platform mean/deliver?

On 05/18/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, adult learning, algorithms, Amazon, Artificial Intelligence / Machine Learning / Deep Learning, bots, business, cloud-based computing / apps / other cloud-related, communications, computer science, corporate / business world, corporate universities / corporate training, disruption, education technology, emerging technologies, heutagogy, higher education, homeschooling/homeschoolers, ideas, innovation, intelligent systems, intelligent tutoring, K-12 related, learner profiles, learning, Learning Agents, learning ecosystem, learning from the living [class] room, Lifelong learning, Mobile learning, Mobile technologies, Natural Language Processing (NLP), platforms, programming, society, streams of content, Technologies for your home, tools, training / L&D, ubiquitous learning, universities, usability, user experience, UX, vendors, voice recognition / voice enabled interfaces, Walmart of Education --> New Amazon.com of Higher Education, web-based collaboration, youth, by Daniel Christian

From DSC:
There are now more than 12,000+ skills on Amazon’s new platform — Alexa. I continue to wonder…what will this new platform mean/deliver to societies throughout the globe?

From this Alexa Skills Kit page:

What Is an Alexa Skill?
Alexa is Amazon’s voice service and the brain behind millions of devices including Amazon Echo. Alexa provides capabilities, or skills, that enable customers to create a more personalized experience. There are now more than 12,000 skills from companies like Starbucks, Uber, and Capital One as well as innovative designers and developers.

What Is the Alexa Skills Kit?
With the Alexa Skills Kit (ASK), designers, developers, and brands can build engaging skills and reach millions of customers. ASK is a collection of self-service APIs, tools, documentation, and code samples that makes it fast and easy for you to add skills to Alexa. With ASK, you can leverage Amazon’s knowledge and pioneering work in the field of voice design.

You can build and host most skills for free using Amazon Web Services (AWS).

7 things you should know about artificial intelligence in teaching and learning — from Educause Learning Initiative (ELI)

Abstract:

The term artificial intelligence (AI) refers to computer systems that undertake tasks usually thought to require human cognitive processes and decision-making capabilities. To exhibit intelligence, computers apply algorithms to find patterns in large amounts of data—a process called machine learning, which plays a key role in a number of AI applications. AI learning agents have the potential to function like adaptive learning but at a much more sophisticated and nuanced level, potentially giving every student a computer-simulated personal mentor. Many colleges and universities are developing AI projects that aid teaching and learning.

7 things you should know about the evolution of teaching and learning professions — from Educause Learning Initiative (ELI)

Abstract

For this issue of the 7 Things, we asked a set of seven community leaders—who come from different walks of life in the community—to offer a short meditation on the evolution of the profession. In this issue you will find comments from professionals such as an instructional designer, a CIO, an accessibility expert, and a librarian. We hope that this issue and the spotlight it casts on the evolution of our profession will encourage us to begin further conversations about where we are headed and how we can help one another to achieve our professional goals.

Chief information officers are fast becoming chief innovation officers. It is increasingly critical for the CIO to be an advocate and leader of transformational change on campus rather than a director and manager of IT operations.

A key “big picture” area is the mission of teaching and learning. How do the systems we select today enable improved learning opportunities over the next three years? Will this solution empower students and faculty for years to come or merely meet a tactical need today?

There are increasing opportunities for librarians to work as partners with faculty to develop challenging assignments that encourage students to create a project with an output of a video, podcast, website, data visualization, blog, or other format.

“Support” connotes a hierarchy that doesn’t recognize that staff are valuable assets who play an important role in postsecondary education. We need to find a new language that promotes the ethos of service and servant leadership, within the context of describing ourselves as non-faculty educators and alternative academics.

Once, we thought the faculty role was expanding such that instructors would become learning designers and proto-technologists. Instead, an increasingly competitive and austere landscape is putting competing pressures on faculty, either around research expectations or expanded teaching responsibilities, preventing most from expanding their roles.

Veeery interesting. Alexa now adds visuals / a screen! With the addition of 100 skills a day, where might this new platform lead?

On 05/09/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, algorithms, Amazon, Artificial Intelligence / Machine Learning / Deep Learning, bots, change, cloud-based computing / apps / other cloud-related, cognitive computing, communications, cost of getting a degree, credentialing, Daniel S. Christian, digital audio, digital learning, digital storytelling, digital video, disruption, distance education, education, education technology, emerging technologies, experimentation, future, future of higher education, game-changing environment, global / globalization, heutagogy, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, learner profiles, learning, Learning Agents, learning ecosystem, learning from the living [class] room, learning hubs, learning spaces, Microlearning, Mobile learning, MOOCs -- Massive Open Online Courses, more choice more control, multimedia, music, Natural Language Processing (NLP), new business models, online learning, online media, online tutoring, participation, personalized/customized learning, platforms, smart classrooms, Smart/Connected TV, streams of content, Technologies for your home, telepresence, television, tools, trends, user experience, UX, vendors, virtual tutoring, voice recognition / voice enabled interfaces, Walmart of Education --> New Amazon.com of Higher Education, web-based collaboration, by Daniel Christian

Amazon introduces Echo Show

The description reads:

Echo Show brings you everything you love about Alexa, and now she can show you things. Watch video flash briefings and YouTube, see music lyrics, security cameras, photos, weather forecasts, to-do and shopping lists, and more. All hands-free—just ask.
Introducing a new way to be together. Make hands-free video calls to friends and family who have an Echo Show or the Alexa App, and make voice calls to anyone who has an Echo or Echo Dot.
See lyrics on-screen with Amazon Music. Just ask to play a song, artist or genre, and stream over Wi-Fi. Also, stream music on Pandora, Spotify, TuneIn, iHeartRadio, and more.
Powerful, room-filling speakers with Dolby processing for crisp vocals and extended bass response
Ask Alexa to show you the front door or monitor the baby’s room with compatible cameras from Ring and Arlo. Turn on lights, control thermostats and more with WeMo, Philips Hue, ecobee, and other compatible smart home devices.
With eight microphones, beam-forming technology, and noise cancellation, Echo Show hears you from any direction—even while music is playing
Always getting smarter and adding new features, plus thousands of skills like Uber, Jeopardy!, Allrecipes, CNN, and more

From DSC:

Now we’re seeing a major competition between the heavy-hitters to own one’s living room, kitchen, and more. Voice controlled artificial intelligence. But now, add the ability to show videos, text, graphics, and more. Play music. Control the lights and the thermostat. Communicate with others via hands-free video calls.

Hmmm….very interesting times indeed.

Developers and corporates released 4,000 new skills for the voice assistant in just the last quarter. (source)

…with the company adding about 100 skills per day. (source)

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

Addendum on 5/10/17:

Everything You Need to Know About Amazon’s New Echo Show Alexa-Enabled Touch Screen Device — from medium.com
Excerpts:
- A touchscreen
- Video calling / intercom
- Music player
- News / Video player
- Cameras
- Skills / Apps
- Shopping

Learning Ecosystems

Should technical communicators, trainers, & help desk personnel get trained on developing “workbots?”

World’s first available independent translation earpiece, powered by AI to be in the hands of consumers by July

DC: Will #MOOCs provide the necessary data for #AI-based intelligent agents/algorithms?

2017 is the year of artificial intelligence. Here’s why. [weforum.org]

“7 things you should know about” for AI in teaching/learning as well as the evolution of teaching/learning professions [educause]

Veeery interesting. Alexa now adds visuals / a screen! With the addition of 100 skills a day, where might this new platform lead?

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