human-computer interaction (HCI)

Should technical communicators, trainers, & help desk personnel get trained on developing “workbots?”

On 06/23/2017, in bots, business, communications, corporate / business world, corporate universities / corporate training, Daniel S. Christian, emerging technologies, experimentation, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, IT in HE, tools, workplace, by Daniel Christian

From DSC:
After reading the item below, I wondered:

Should technical communicators, trainers, and help desk personnel get trained on how to design and develop “workbots?”

Forget chatbots — you should create a workbot instead — from venturebeat.com by Oren Ariel; with thanks to Thomas Frey for his tweet on this

Excerpts (emphasis DSC):

But what about employee-to-company interaction through bots? Chatbots designed for the work environment, or workbots, could become the next step function in work productivity.
…
Workbots could be the cure for what’s often called “app fatigue.”

They work within the corporate messenger environment (such as Jabber, Skype for Business, Slack, and others) and respond to commands and questions in natural language, whether typed or dictated. They have access to all the corporate information needed to get the job done and can perform complex tasks across multiple systems. The workbot knows what tasks are executed in which back-end system, so the user doesn’t have to know. Because bots rely on natural language processing (NLP) — the ability of humans to interact with computers using free-form language — workbots can help an employee get to the starting point quickly and without any training, in the same way a search engine would, and then help guide the user through the task in a step-by-step fashion.

Chat is no longer just about communication, it’s about bringing the user information.

What a future, powerful, global learning platform will look & act like [Christian]

On 06/22/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, accessibility, adult learning, algorithms, Amazon, analytics, Apple, Artificial Intelligence / Machine Learning / Deep Learning, assessment, assistive technologies, attention, augmented reality, Blackboard, Blockchain, blogs / blogging, bots, Bring your own device (BYOD), business side of he, career development, change, Christian education, cloud-based computing / apps / other cloud-related, CMS/LMS, cognitive computing, collaboration, colleges, communications, communities of practice, community colleges, competency-based learning/education, computer science, content development, content repositories, convergence, corporate / business world, corporate universities / corporate training, cost of getting a degree, credentialing, Daniel S. Christian, data mining, digital audio, digital learning, digital textbooks, digital video, disruption, distance education, education, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, Facebook, future, future of higher education, game-changing environment, global / globalization, Google, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), IBM, ideas, informal learning, innovation, instructional design, intelligent systems, intelligent tutoring, internet, iPad, iPhone, K-12 related, Languages and translation, learning, Learning Agents, learning ecosystem, learning from the living [class] room, learning hubs, learning preferences, learning spaces, liberal arts, Lifelong learning, love of learning, machine-to-machine communications, Microlearning, Microsoft, Mobile learning, more choice more control, multimedia, Natural Language Processing (NLP), Near Field Communication (NFC), new business models, online learning, online media, online tutoring, participation, personalized/customized learning, platforms, professional development, reinvent, robotics, RSS, second screen apps, simulations, smart classrooms, Smart/Connected TV, social learning / networks, society, staying relevant, streams of content, student-related, surviving, tablets, teaching & learning, teaching online, Technologies for your home, technology (general), telepresence, television, tools, training / L&D, tvOS-based apps, Universal Design for Learning (UDL), universities, user experience, Using teams, UX, vendors, videoconferencing, virtual field trips, virtual K-12 schools, virtual reality / worlds / learning, virtual tutoring, vision, voice recognition / voice enabled interfaces, Walmart of Education --> New Amazon.com of Higher Education, web-based collaboration, webinars, workplace, by Daniel Christian

Learning from the Living [Class] Room:
A vision for a global, powerful, next generation learning platform

By Daniel Christian

NOTE: Having recently lost my Senior Instructional Designer position due to a staff reduction program, I am looking to help build such a platform as this. So if you are working on such a platform or know of someone who is, please let me know: danielchristian55.com.

I want to help people reinvent themselves quickly, efficiently, and cost-effectively — while providing more choice, more control to lifelong learners. This will become critically important as artificial intelligence, robotics, algorithms, and automation continue to impact the workplace.

Learning from the Living [Class] Room:
A global, powerful, next generation learning platform

What does the vision entail?

A new, global, collaborative learning platform that offers more choice, more control to learners of all ages – 24×7 – and could become the organization that futurist Thomas Frey discusses here with Business Insider:

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

A learner-centered platform that is enabled by – and reliant upon – human beings but is backed up by a powerful suite of technologies that work together in order to help people reinvent themselves quickly, conveniently, and extremely cost-effectively
An AI-backed system of analyzing employment trends and opportunities will highlight those courses and “streams of content” that will help someone obtain the most in-demand skills
A system that tracks learning and, via Blockchain-based technologies, feeds all completed learning modules/courses into learners’ web-based learner profiles
A learning platform that provides customized, personalized recommendation lists – based upon the learner’s goals
A platform that delivers customized, personalized learning within a self-directed course ?(meant for those content creators who want to deliver more sophisticated courses/modules while moving people through the relevant Zones of Proximal Development)
Notifications and/or inspirational quotes will be available upon request to help provide motivation, encouragement, and accountability – helping learners establish habits of continual, lifelong-based learning
(Potentially) An online-based marketplace, matching learners with teachers, professors, and other such Subject Matter Experts (SMEs)
(Potentially) Direct access to popular job search sites
(Potentially) Direct access to resources that describe what other companies do/provide and descriptions of any particular company’s culture (as described by current and former employees and freelancers)

Further details:
While basic courses will be accessible via mobile devices, the optimal learning experience will leverage two or more displays/devices. So while smaller smartphones, laptops, and/or desktop workstations will be used to communicate synchronously or asynchronously with other learners, the larger displays will deliver an excellent learning environment for times when there is:

A Subject Matter Expert (SME) giving a talk or making a presentation on any given topic
A need to display multiple things going on at once, such as:
The SME(s)
An application or multiple applications that the SME(s) are using
Content/resources that learners are submitting in real-time (think Bluescape, T1V, Prysm, other)
The ability to annotate on top of the application(s) and point to things w/in the app(s)
Media being used to support the presentation such as pictures, graphics, graphs, videos, simulations, animations, audio, links to other resources, GPS coordinates for an app such as Google Earth, other
Other attendees (think Google Hangouts, Skype, Polycom, or other videoconferencing tools)
An (optional) representation of the Personal Assistant (such as today’s Alexa, Siri, M, Google Assistant, etc.) that’s being employed via the use of Artificial Intelligence (AI)

This new learning platform will also feature:

Voice-based commands to drive the system (via Natural Language Processing (NLP))
Language translation ?(using techs similar to what’s being used in Translate One2One, an earpiece powered by IBM Watson)
Speech-to-text capabilities for use w/ chatbots, messaging, inserting discussion board postings
Text-to-speech capabilities as an assistive technology and also for everyone to be able to be mobile while listening to what’s been typed
Chatbots
- For learning how to use the system
- For asking questions of – and addressing any issues with – the organization owning the system (credentials, payments, obtaining technical support, etc.)
- For asking questions within a course
As many profiles as needed per household
(Optional) Machine-to-machine-based communications to automatically launch the correct profile when the system is initiated (from one’s smartphone, laptop, workstation, and/or tablet to a receiver for the system)
(Optional) Voice recognition to efficiently launch the desired profile
(Optional) Facial recognition to efficiently launch the desired profile
(Optional) Upon system launch, to immediately return to where the learner previously left off
The capability of the webcam to recognize objects and bring up relevant resources for that object
A built in RSS feed aggregator – or a similar technology – to enable learners to tap into the relevant “streams of content” that are constantly flowing by them
Social media dashboards/portals – providing quick access to multiple sources of content and whereby learners can contribute their own “streams of content”

In the future, new forms of Human Computer Interaction (HCI) such as Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) will be integrated into this new learning environment – providing entirely new means of collaborating with one another.

Likely players:

Amazon – personal assistance via Alexa
Apple – personal assistance via Siri
Google – personal assistance via Google Assistant; language translation
Facebook — personal assistance via M
Microsoft – personal assistance via Cortana; language translation
IBM Watson – cognitive computing; language translation
Polycom – videoconferencing
Blackboard – videoconferencing, application sharing, chat, interactive whiteboard
T1V, Prsym, and/or Bluescape – submitting content to a digital canvas/workspace
Samsung, Sharp, LCD, and others – for large displays with integrated microphones, speakers, webcams, etc.
Feedly – RSS aggregator
_________ – for providing backchannels
_________ – for tools to create videocasts and interactive videos
_________ – for blogs, wikis, podcasts, journals
_________ – for quizzes/assessments
_________ – for discussion boards/forums
_________ – for creating AR, MR, and/or VR-based content

Some applications of VR from vrxone.com

Education
Virtual Reality to teach the skills needed for the future by enabling learners to explore, play, work as a team, compete, and be rewarded for their achievements through interactive lessons.

Virtual Field Trips
Immersive VRXOne Lab
VR for Arts & Design
Safe Laboratory Practicals through VR
Game based Learning
Geography, Marine Life VR Exploration
Astronomy & Space Research through VR
Architecture & Interiors
VR for Sports & Games
VR to improve Public Speech

Corporate Training
Virtual reality (VR) enhances traditional training methods through a new, practical and interactive approach. Improve Knowledge Retention by doing things in an immersive Environment.

* VR based Induction/ Onboarding
* Improving Health & Safety through VR
* Increase Knowledge Retention
* Hands-on VR Training Simulations
* Customer interactivity through VR
* VR to improve Marketing Strategy
* Special purpose training in VR
* High Risk Environment VR Simulation
* Critical National Infrastructure brief on VR
* VR for Business Planning

Healthcare
Virtual Reality has proven great results with 34% of Physical Health and 47% of Mental Health Improvements through various applications and learning programs.

* 360° Live streaming of Surgical Procedure
* Medical & Nursing Simulation
* Emergency Drill Scenario
* VR for pain & anxiety relief
* Assistive Technology for Special Education.
* Interactive Anatomy Lessons
* Yoga, Meditation and Recreational Therapy
* Virtual Medical Consultation
* Motivational Therapy for Aged Citizens
* VR for Medical Tourism

12 #EmergingTechnologies aiming to transform #UX (#AI #AR #ML #bigdata #IoT) https://t.co/1DO0qwjNc0 HT @MikeQuindazzi #LTW #VivaTech pic.twitter.com/wWahBIc0qD

— Evan Kirstel (@evankirstel) June 14, 2017

World’s first available independent translation earpiece, powered by AI to be in the hands of consumers by July

On 06/13/2017, in Artificial Intelligence / Machine Learning / Deep Learning, Asia, Australia, Canada, cognitive computing, collaboration, communications, corporate / business world, Daniel S. Christian, digital audio, education technology, emerging technologies, Europe, global / globalization, human-computer interaction (HCI), IBM, ideas, innovation, intelligent systems, intelligent tutoring, Languages and translation, learning from the living [class] room, Mobile technologies, MOOCs -- Massive Open Online Courses, Natural Language Processing (NLP), online learning, online tutoring, platforms, Technologies for your home, tools, UK, United States, user experience, UX, vendors, videoconferencing, voice recognition / voice enabled interfaces, web-based collaboration, workplace, by Daniel Christian

Australian start-up taps IBM Watson to launch language translation earpiece — from prnewswire.com
World’s first available independent translation earpiece, powered by AI to be in the hands of consumers by July

Excerpts:

SYDNEY, June 12, 2017 /PRNewswire/ — Lingmo International, an Australian technology start-up, has today launched Translate One2One, an earpiece powered by IBM Watson that can efficiently translate spoken conversations within seconds, being the first of its kind to hit global markets next month.
…
Unveiled at last week’s United Nations Artificial Intelligence (AI) for Good Summit in Geneva, Switzerland, the Translate One2One earpiece supports translations across English, Japanese, French, Italian, Spanish, Brazilian Portuguese, German and Chinese. Available to purchase today for delivery in July, the earpiece carries a price tag of $179 USD, and is the first independent translation device that doesn’t rely on Bluetooth or Wi-Fi connectivity.

Lingmo International, an Australian technology start-up, has today launched Translate One2One, an earpiece powered by IBM Watson that can efficiently translate spoken conversations within seconds.

From DSC:
How much longer before this sort of technology gets integrated into videoconferencing and transcription tools that are used in online-based courses — enabling global learning at a scale never seen before? (Or perhaps NLP-based tools are already being integrated into global MOOCs and the like…not sure.) It would surely allow for us to learn from each other in a variety of societies throughout the globe.

2017 Internet Trends Report — from kpcb.com by Mary Meeker

Mary Meeker’s 2017 internet trends report: All the slides, plus analysis — from recode.net by Rani Molla
The most anticipated slide deck of the year is here.

Excerpt:

Here are some of our takeaways:

Global smartphone growth is slowing: Smartphone shipments grew 3 percent year over year last year, versus 10 percent the year before. This is in addition to continued slowing internet growth, which Meeker discussed last year.
Voice is beginning to replace typing in online queries. Twenty percent of mobile queries were made via voice in 2016, while accuracy is now about 95 percent.
In 10 years, Netflix went from 0 to more than 30 percent of home entertainment revenue in the U.S. This is happening while TV viewership continues to decline.
China remains a fascinating market, with huge growth in mobile services and payments and services like on-demand bike sharing. (More here: The highlights of Meeker’s China slides.)

Read Mary Meeker’s essential 2017 Internet Trends report — from techcrunch.com by Josh Constine

Excerpt:

This is the best way to get up to speed on everything going on in tech. Kleiner Perkins venture partner Mary Meeker’s annual Internet Trends report is essentially the state of the union for the technology industry. The widely anticipated slide deck compiles the most informative research on what’s getting funded, how Internet adoption is progressing, which interfaces are resonating, and what will be big next.

You can check out the 2017 report embedded below, and here’s last year’s report for reference.

Some announcements re: AR,VR, & MR — especially from the recent Augmented World Expo (AWE)

On 06/04/2017, in augmented reality, business, corporate / business world, human-computer interaction (HCI), society, trends, user experience, UX, vendors, by Daniel Christian

AR Menus Are Changing The Way We Order Food — from vrscout.com by Kyle Melnick

Outlook for Augmented & Mixed Reality Remains Favorable — from next.reality.news by Tommy Palladino

Excerpt:

With many of the companies working in augmented and mixed reality focused on the Augmented World Expo, the finance side of the industry has been relatively quiet.

However, a pair of reports today signal that investors should remain happy for the foreseeable future. Both reports are available for purchase by those with the considerable means to do so.
…

Zion Market Research has compiled a report that projects the augmented reality market will grow to $133.78 billion by 2021.

The report, which we’ll abridge to “Augmented Reality (AR) Market…2015-2021” for brevity’s sake, measures the market’s compound annual growth rate (CAGR) at 85.2 percent annually.

The market, which was valued at $3.33 billion in 2015, is comprised of hardware and components, such as sensors and displays, as well as software.

The Augmented World Expo proves AR isn’t ready for prime time, but it’s still pretty cool — from digitaltrends.com by Christian de Looper

Excerpt:

At the Augmented World Expo (AWE) in Santa Clara, VR and AR companies showed off their latest and greatest products. Despite the numerous gadgets, and the huge growth we’ve seen from AWE since last year, our major takeaway is unfortunately a little pessimistic. It looks like AR isn’t going to hit mainstream audiences for quite some time. But there are plenty of groundbreaking AR and VR technologies that keep the field exciting, many of which made appearances at the show. Let’s take a look.
…
ZAPPAR IS DEMOCRATIZING AR
While AR technology is slowly but surely improving, it’s largely still irrelevant to the average consumer. One company, however is hoping to change that by doing for AR what Google Cardboard did for VR. The company is Zappar, and it actually launched on Kickstarter at the end of last year, raking in a hefty $84,356 — far more than its $30,000 funding goal.

ZapBox is an affordable yet effective way to experience AR. The package comes in at $30, and includes a cardboard headset with a slot for your phone’s camera, as well as an attachable lens adapter that basically increases the field-of-view of the camera, which is an important thing to note. It also comes with two controllers built from Cardboard, which the software can recognize as long as the controllers are in the view of the camera.
…
Augmented reality is a long way off from being consumer-ready, but it’s clear that there’s a lot of work going on behind the scenes. Augmented World Expo is bigger every year — and in five years time it could be a totally different show. Until then, well, we’ll just have to settle for these cool-yet-niche advancements.

HoloKit is like Google Cardboard for augmented reality — from techcrunch.com by Devin Coldewey

Excerpt:

The revelation behind Google Cardboard was that if you put your phone close enough to your eyes, it’s basically a VR headset — but it’s not quite that simple for mixed reality setups like Microsoft’s HoloLens. Or is it? HoloKit is an extremely clever DIY solution for a quick and dirty augmented reality experience with a bare minimum of equipment.

The idea is really quite simple: Instead of a costly projection system, a pair of mirrors reflects the display of a smartphone onto an angled, semi-transparent Fresnel lens — so you see both the image and the world behind it. Meanwhile, the phone is in position to use its camera and sensors to track the world in front of you.

The Vive Is Finally Complete With This Deluxe Audio Strap — from vrscout.com by Jonathan Nafarrete

Excerpt:

Set to launch on June 6th for the price of $100, the Deluxe Audio Strap doesn’t just add headphones to your Vive headset, but dramatically improves the comfort and experience across the board.

“The Slickest Things Google Debuted at Its Big Event”+ several other items from Google I/O

On 05/31/2017, in Artificial Intelligence / Machine Learning / Deep Learning, career development, computer science, emerging technologies, game-changing environment, Google, human-computer interaction (HCI), innovation, iPhone, platforms, programming, tools, trends, by Daniel Christian

The Slickest Things Google Debuted [on 5/17/17] at Its Big Event — from wired.com by Arielle Pardes

Excerpt (emphasis DSC):

At this year’s Google I/O, the company’s annual developer conference and showcase, CEO Sundar Pichai made one thing very clear: Google is moving toward an AI-first approach in its products, which means pretty soon, everything you do on Google will be powered by machine learning. During Wednesday’s keynote speech, we saw that approach seep into all of Google’s platforms, from Android to Gmail to Google Assistant, each of which are getting spruced up with new capabilities thanks to AI. Here’s our list of the coolest things Google announced today.

Google Lens Turns Your Camera Into a Search Box — from wired.com by David Pierce

Excerpt:

Google is remaking itself as an AI company, a virtual assistant company, a classroom-tools company, a VR company, and a gadget maker, but it’s still primarily a search company. And [on 5/17/17] at Google I/O, its annual gathering of developers, CEO Sundar Pichai announced a new product called Google Lens that amounts to an entirely new way of searching the internet: through your camera.

Lens is essentially image search in reverse: you take a picture, Google figures out what’s in it. This AI-powered computer vision has been around for some time, but Lens takes it much further. If you take a photo of a restaurant, Lens can do more than just say “it’s a restaurant,” which you know, or “it’s called Golden Corral,” which you also know. It can automatically find you the hours, or call up the menu, or see if there’s a table open tonight. If you take a picture of a flower, rather than getting unneeded confirmation of its flower-ness, you’ll learn that it’s an Elatior Begonia, and that it really needs indirect, bright light to survive. It’s a full-fledged search engine, starting with your camera instead of a text box.

Google’s AI Chief On Teaching Computers To Learn–And The Challenges Ahead — from fastcompany.com by Harry McCracken
When it comes to AI technologies such as machine learning, Google’s aspirations are too big for it to accomplish them all itself.

Excerpt:

“Last year, we talked about becoming an AI-first company and people weren’t entirely sure what we meant,” he told me. With this year’s announcements, it’s not only understandable but tangible.
…
“We see our job as evangelizing this new shift in computing,” Giannandrea says.

…
Matching people with jobs
Pichai concluded the I/O keynote by previewing Google for Jobs, an upcoming career search engine that uses machine learning to understand job listings–a new approach that is valuable, Giannandrea says, even though looking for a job has been a largely digital activity for years. “They don’t do a very good job of classifying the jobs,” Giannandrea says. “It’s not just that I’m looking for part-time work within five miles of my house–I’m looking for an accounting job that involves bookkeeping.”

Google Assistant Comes to Your iPhone to Take on Siri — from wired.com by David Pierce

Google rattles the tech world with a new AI chip for all — from wired.com by Cade Metz

I/O 2017 Recap — from Google.com

The most important announcements from Google I/O 2017! — from androidcentral.com by Alex Dobie

Google IO 2017: All the announcements in one place! — from androidauthority.com by Kris Carlon

16 Voice Control Terms You Need To Know [Josh.AI]

On 05/31/2017, in algorithms, Amazon, communications, emerging technologies, human-computer interaction (HCI), learning from the living [class] room, platforms, voice recognition / voice enabled interfaces, by Daniel Christian

16 Voice Control Terms You Need To Know — from medium.com by Josh.AI

Excerpt:

Voice control is now becoming a popular interface with hands-free capabilities making daily tasks easier and quicker. How exactly does this innovative technology work for your home to magically respond to your every command? Here are 16 voice control keywords that will help explain how it all works.

Ed Dept. Names Finalists for Virtual & Augmented Reality Competition [Ravipati]

On 05/16/2017, in A/V -- audio/visual, attention, augmented reality, biology, chemistry, digital learning, education technology, emerging technologies, engagement / engaging students, health, human-computer interaction (HCI), immersion, psychology, virtual reality / worlds / learning, by Daniel Christian

Ed Dept. Names Finalists for Virtual and Augmented Reality Competition — from campustechnology.com by Sri Ravipati

Excerpt:

The finalists are:

Case Western Reserve University, which developed “Holographic Anatomy to Transform Healthcare,” a simulation that provides an alternative to using cadavers to teach medical anatomy. Combining the Microsoft HoloLens and the VR experience, medical students can practice dissection techniques in a virtual environment.
Embodied Labs for a series of VR patient experiences called “The Alfred Lab,” designed to teach students how to take better care of elderly populations.
Octothorpe, the creator behind “The Irregular: Sherlock Holmes,” which challenges students to work together on chemistry and psychology problems.
Osso VR, for its realistic, hands-on orthopaedic surgical training platform; and
Smart Sparrow, an education company that created “LifeCraft,” which explores life on Earth through various archaeology, biology and astronomy expeditions.

Learning Ecosystems

Should technical communicators, trainers, & help desk personnel get trained on developing “workbots?”

12 emerging technologies aiming to transform user experience (UX) — from PwC

World’s first available independent translation earpiece, powered by AI to be in the hands of consumers by July

Some announcements re: AR,VR, & MR — especially from the recent Augmented World Expo (AWE)

“The Slickest Things Google Debuted at Its Big Event”+ several other items from Google I/O

16 Voice Control Terms You Need To Know [Josh.AI]

Ed Dept. Names Finalists for Virtual & Augmented Reality Competition [Ravipati]

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