Six reasons why disruption is coming to learning departments — from feathercap.net, with thanks to Mr. Tim Seager for this resource

Excerpts:

  1. Training materials and interactions will not just be pre-built courses but any structured or unstructured content available to the organization.
  2. Curation of all learning, employee or any useful organizational content will become a whole lot easier.
  3. The learning department won’t have to build it all themselves.
  4. Learning bots and voice enabled learning.
  5. Current workplace learning systems and LMSs will go through a big transition or they will lose relevancy.
  6. Learning departments will go beyond onboarding, compliance training and leadership training and move to training everyone in the company on all job skills.

 

A successful example of this is Amazon.com. As a shopper on their site we have access to millions of  book and product SKUs. Amazon uses a combination of all three techniques to position the right book or product based on our behavior, peer experiences as well as having a semantic understanding of the product page we’re viewing. There’s no reason we can’t have the same experience on workplace learning systems where all viable learning content/ company content could be organized and disseminated to each learner for the right time and circumstance.

 

 



From DSC:
Several items of what Feathercap is saying in their solid posting remind me of a vision of a next generation learning platform:

  • Contributing to — and tapping into — streams of content
  • Lifelong learning and reinventing oneself
  • Artificial intelligence, including Natural Language Processing (NLP) and the use of voice to drive systems/functionality
  • Learning agents/bots
  • 24×7 access
  • Structured and unstructured learning
  • Socially-based means of learning
  • …and more

 

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

 



 

 

Report: Student loan debt reaches $1.4 trillion — from campustechnology.com by Joshua Bolkan

Excerpt:

Student loan debt in the United States has grown 149 percent over the last decade to reach $1.4 trillion, according to a new report from Experian. Over the same period, the average student loan debt per person went up 62 percent.

Held by 13.4 percent of Americans, student loan debt is the fastest growing debt segment and the largest non-household debt. But, counter-intuitively, fewer people make late payments on this type of debt than on other loans. In fact, the percentage of late payments on student debt has decreased 10.1 percent since 2009.

Other key findings of the report include…

 



From DSC:
The thing that makes this soooo difficult is that faculty members, staff, and members of administrations often don’t see this crushing development. It’s invisible to many of them! The growing, heavy gorillas on the backs of our graduates aren’t seen on campus. Students graduate and move on. But the realities and implications of those debts can be felt for decades!

Several major events in our graduates lives are likely to be increasingly postponed, such as:

  • Starting a family
  • Purchasing a new home
  • Investing in — or saving for — their retirement

The current models and methods of higher education must change! Prices MUST come down. If the traditional institutions of higher education don’t change, don’t be surprised when the alternatives keep picking up steam and eventually — and majorly — disrupt higher education.

This is a social justice issue for me.



 

 

 

 

Artificial intelligence will transform universities. Here’s how. — from weforum.org by Mark Dodgson & David Gann

Excerpt:

The most innovative AI breakthroughs, and the companies that promote them – such as DeepMind, Magic Pony, Aysadi, Wolfram Alpha and Improbable – have their origins in universities. Now AI will transform universities.

We believe AI is a new scientific infrastructure for research and learning that universities will need to embrace and lead, otherwise they will become increasingly irrelevant and eventually redundant.

Through their own brilliant discoveries, universities have sown the seeds of their own disruption. How they respond to this AI revolution will profoundly reshape science, innovation, education – and society itself.

As AI gets more powerful, it will not only combine knowledge and data as instructed, but will search for combinations autonomously. It can also assist collaboration between universities and external parties, such as between medical research and clinical practice in the health sector.

The implications of AI for university research extend beyond science and technology.

When it comes to AI in teaching and learning, many of the more routine academic tasks (and least rewarding for lecturers), such as grading assignments, can be automated. Chatbots, intelligent agents using natural language, are being developed by universities such as the Technical University of Berlin; these will answer questions from students to help plan their course of studies.

Virtual assistants can tutor and guide more personalized learning. As part of its Open Learning Initiative (OLI), Carnegie Mellon University has been working on AI-based cognitive tutors for a number of years. It found that its OLI statistics course, run with minimal instructor contact, resulted in comparable learning outcomes for students with fewer hours of study. In one course at the Georgia Institute of Technology, students could not tell the difference between feedback from a human being and a bot.

 

 

Also see:

Digital audio assistants in teaching and learning — from blog.blackboard.com by Szymon Machajewski

Excerpts:

I built an Amazon Alexa skill called Introduction to Computing Flashcards. In using the skill, or Amazon Alexa app, students are able to listen to Alexa and then answer questions. Alexa helps students prepare for an exam by speaking definitions and then waiting for their identification. In addition to quizzing the student, Alexa is also keeping track of the correct answers. If a student answers five questions correctly, Alexa shares a game code, which is worth class experience points in the course gamification My Game app.

Certainly, exam preparation apps are one way to use digital assistants in education. As development and publishing of Amazon Alexa skills becomes easier, faculty will be able to produce such skills just as easily as they now create PowerPoints. Given the basic code available through Amazon tutorials, it takes 20 minutes to create a new exam preparation app. Basic voice experience Amazon Alexa skills can take as much as five minutes to complete.

Universities can publish their campus news through the Alexa Flash Briefing. This type of a skill can publish news, success stories, and other events associated with the campus.

If you are a faculty member, how can you develop your first Amazon Alexa skill? You can use any of the tutorials already available. You can also participate in an Amazon Alexa classroom training provided by Alexa Dev Days. It is possible that schools or maker spaces near you offer in-person developer sessions. You can use meetup.com to track these opportunities.

 

 

 

 

 

Robots and AI are going to make social inequality even worse, says new report — from theverge.com by
Rich people are going to find it easier to adapt to automation

Excerpt:

Most economists agree that advances in robotics and AI over the next few decades are likely to lead to significant job losses. But what’s less often considered is how these changes could also impact social mobility. A new report from UK charity Sutton Trust explains the danger, noting that unless governments take action, the next wave of automation will dramatically increase inequality within societies, further entrenching the divide between rich and poor.

The are a number of reasons for this, say the report’s authors, including the ability of richer individuals to re-train for new jobs; the rising importance of “soft skills” like communication and confidence; and the reduction in the number of jobs used as “stepping stones” into professional industries.

For example, the demand for paralegals and similar professions is likely to be reduced over the coming years as artificial intelligence is trained to handle more administrative tasks. In the UK more than 350,000 paralegals, payroll managers, and bookkeepers could lose their jobs if automated systems can do the same work.

 

Re-training for new jobs will also become a crucial skill, and it’s individuals from wealthier backgrounds that are more able to do so, says the report. This can already be seen in the disparity in terms of post-graduate education, with individuals in the UK with working class or poorer backgrounds far less likely to re-train after university.

 

 

From DSC:
I can’t emphasize this enough. There are dangerous, tumultuous times ahead if we can’t figure out ways to help ALL people within the workforce reinvent themselves quickly, cost-effectively, and conveniently. Re-skilling/up-skilling ourselves is becoming increasingly important. And I’m not just talking about highly-educated people. I’m talking about people whose jobs are going to be disappearing in the near future — especially people whose stepping stones into brighter futures are going to wake up to a very different world. A very harsh world.

That’s why I’m so passionate about helping to develop a next generation learning platform. Higher education, as an industry, has some time left to figure out their part/contribution out in this new world. But the window of time could be closing, as another window of opportunity / era could be opening up for “the next Amazon.com of higher education.”

It’s up to current, traditional institutions of higher education as to how much they want to be a part of the solution. Some of the questions each institution ought to be asking are:

  1. Given our institutions mission/vision, what landscapes should we be pulse-checking?
  2. Do we have faculty/staff/members of administration looking at those landscapes that are highly applicable to our students and to their futures? How, specifically, are the insights from those employees fed into the strategic plans of our institution?
  3. What are some possible scenarios as a result of these changing landscapes? What would our response(s) be for each scenario?
  4. Are there obstacles from us innovating and being able to respond to the shifting landscapes, especially within the workforce?
  5. How do we remove those obstacles?
  6. On a scale of 0 (we don’t innovate at all) to 10 (highly innovative), where is our culture today? Where do we hope to be 5 years from now? How do we get there?

…and there are many other questions no doubt. But I don’t think we’re looking into the future nearly enough to see the massive needs — and real issues — ahead of us.

 

 

The report, which was carried out by the Boston Consulting Group and published this Wednesday [7/12/17], looks specifically at the UK, where it says some 15 million jobs are at risk of automation. But the Sutton Trust says its findings are also relevant to other developed nations, particularly the US, where social mobility is a major problem.

 

 

 

 

Chatbot lawyer, which contested £7.2M in parking tickets, now offers legal help for 1,000+ topics — from arstechnica.co.uk by Sebastian Anthony
DoNotPay has expanded to cover the UK and all 50 US states. Free legal help for everyone!

Excerpt:

In total, DoNotPay now has over 1,000 separate chatbots that generate formal-sounding documents for a range of basic legal issues, such as seeking remuneration for a delayed flight or train, reporting discrimination, or asking for maternity leave. If you divide that by 51 (US and UK) you get a rough idea of how many different topics are covered. Each bot had to be hand-crafted by the British creator Joshua Browder, with the assistance of part-time and volunteer lawyers to ensure that the the documents are actually fit for purpose.

 

 

British student’s free robot lawyer can fight speeding tickets and rogue landlords — from telegraph.co.uk by Cara McGoogan

Excerpt:

A free “robot lawyer” that has overturned thousands of parking tickets in the UK can now fight rogue landlords, speeding tickets and harassment at work.

Joshua Browder, the 20-year-old British student who created the aide, has upgraded the robot’s abilities so it can fight legal disputes in 1,000 different areas. These include fighting landlords over security deposits and house repairs, and helping people report fraud to their credit card agency.

To get robot advice, users type their problem into the DoNotPay site and it directs them to a chat bot that can solve their particular legal issue. It can draft letters and offer advice on problems from credit card fraud to airline compensation.

 

 

Free robot lawyer helps low-income people tackle more than 1,000 legal issues — from mashable.com by Katie Dupere

Excerpt:

Shady businesses, you’re on notice. This robot lawyer is coming after you if you play dirty.

Noted legal aid chatbot DoNotPay just announced a massive expansion, which will help users tackle issues in 1,000 legal areas entirely for free. The new features, which launched on Wednesday, cover consumer and workplace rights, and will be available in all 50 states and the UK.

While the bot will still help drivers contest parking tickets and refugees apply for asylum, the service will now also help those who want to report harassment in the workplace or who simply want a refund on a busted toaster.

 

 



From DSC:
Whereas this type of bot is meant for external communications/assistance, we should also watch for Work Bots within an organization — dishing up real-time answers to questions that employees have about a variety of topics. I think that’s the next generation of technical communications, technical/help desk support, as well as training and development groups (at least some of the staff in those departments will likely be building these types of bots).



 

Addendum on 7/15/17:

LawGeex: Contract Review Automation

Excerpt (emphasis DSC):

The LawGeex Contract Review Automation enables anyone in your business to easily submit and receive approvals on contracts without waiting for the legal team. Our A.I. technology reads, reviews and understands your contracts, approving those that meet your legal team’s pre-defined criteria, and escalating those that don’t. Legal can maintain control and mitigate risk while giving other departments the freedom they need to get business moving.

 

 

The case for a next generation learning platform [Grush & Christian]

 

The case for a next generation learning platform — from campustechnology.com by Mary Grush & Daniel Christian

Excerpt (emphasis DSC):

Grush: Then what are some of the implications you could draw from metrics like that one?

Christian: As we consider all the investment in those emerging technologies, the question many are beginning to ask is, “How will these technologies impact jobs and the makeup of our workforce in the future?”

While there are many thoughts and questions regarding the cumulative impact these technologies will have on our future workforce (e.g., “How many jobs will be displaced?”), the consensus seems to be that there will be massive change.

Whether our jobs are completely displaced or if we will be working alongside robots, chatbots, workbots, or some other forms of AI-backed personal assistants, all of us will need to become lifelong learners — to be constantly reinventing ourselves. This assertion is also made in the aforementioned study from McKinsey: “AI promises benefits, but also poses urgent challenges that cut across firms, developers, government, and workers. The workforce needs to be re-skilled to exploit AI rather than compete with it…”

 

 

A side note from DSC:
I began working on this vision prior to 2010…but I didn’t officially document it until 2012.

 

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

 

Learning from the Living [Class] Room:

A global, powerful, next generation learning platform

 

What does the vision entail?

  • A new, global, collaborative learning platform that offers more choice, more control to learners of all ages – 24×7 – and could become the organization that futurist Thomas Frey discusses here with Business Insider:

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

  • A learner-centered platform that is enabled by – and reliant upon – human beings but is backed up by a powerful suite of technologies that work together in order to help people reinvent themselves quickly, conveniently, and extremely cost-effectively
  • A customizable learning environment that will offer up-to-date streams of regularly curated content (i.e., microlearning) as well as engaging learning experiences
  • Along these lines, a lifelong learner can opt to receive an RSS feed on a particular topic until they master that concept; periodic quizzes (i.e., spaced repetition) determines that mastery. Once mastered, the system will ask the learner whether they still want to receive that particular stream of content or not.
  • A Netflix-like interface to peruse and select plugins to extend the functionality of the core product
  • An AI-backed system of analyzing employment trends and opportunities will highlight those courses and streams of content that will help someone obtain the most in-demand skills
  • A system that tracks learning and, via Blockchain-based technologies, feeds all completed learning modules/courses into learners’ web-based learner profiles
  • A learning platform that provides customized, personalized recommendation lists – based upon the learner’s goals
  • A platform that delivers customized, personalized learning within a self-directed course (meant for those content creators who want to deliver more sophisticated courses/modules while moving people through the relevant Zones of Proximal Development)
  • Notifications and/or inspirational quotes will be available upon request to help provide motivation, encouragement, and accountability – helping learners establish habits of continual, lifelong-based learning
  • (Potentially) An online-based marketplace, matching learners with teachers, professors, and other such Subject Matter Experts (SMEs)
  • (Potentially) Direct access to popular job search sites
  • (Potentially) Direct access to resources that describe what other companies do/provide and descriptions of any particular company’s culture (as described by current and former employees and freelancers)
  • (Potentially) Integration with one-on-one tutoring services

Further details here >>

 

 

 



Addendum from DSC (regarding the resource mentioned below):
Note the voice recognition/control mechanisms on Westinghouse’s new product — also note the integration of Amazon’s Alexa into a “TV.”



 

Westinghouse’s Alexa-equipped Fire TV Edition smart TVs are now available — from theverge.com by Chaim Gartenberg

 

The key selling point, of course, is the built-in Amazon Fire TV, which is controlled with the bundled Voice Remote and features Amazon’s Alexa assistant.

 

 

 

Finally…also see:

  • NASA unveils a skill for Amazon’s Alexa that lets you ask questions about Mars — from geekwire.com by Kevin Lisota
  • Holographic storytelling — from jwtintelligence.com
    The stories of Holocaust survivors are brought to life with the help of interactive 3D technologies.
    New Dimensions in Testimony is a new way of preserving history for future generations. The project brings to life the stories of Holocaust survivors with 3D video, revealing raw first-hand accounts that are more interactive than learning through a history book.  Holocaust survivor Pinchas Gutter, the first subject of the project, was filmed answering over 1000 questions, generating approximately 25 hours of footage. By incorporating natural language processing from the USC Institute for Creative Technologies (ICT), people are able to ask Gutter’s projected image questions that trigger relevant responses.

 

 

 

 

From DSC:
With the ever increasing usage of artificial intelligence, algorithms, robotics, and automation, people are going to need to reinvent themselves quickly, cost-effectively, and conveniently. As such, we had better begin working immediately on a next generation learning platform — before the other tidal waves start hitting the beach. “What do you mean by saying ‘other tidal waves’ — what tidal waves are you talking about anyway?” one might ask.

Well….here’s one for you:


 

 

New Report Predicts Over 100,000 Legal Jobs Will Be Lost To Automation — from futurism.com by Jelor Gallego
An extensive new analysis by Deloitte estimates that over 100,000 jobs will be lost to technological automation within the next two decades. Increasing technological advances have helped replace menial roles in the office and do repetitive tasks

 


From DSC:
I realize that not all of this is doom and gloom. There will be jobs lost and there will be jobs gained. A point also made by MIT futurists Andrew McAfee and Erik Brynjolfsson in a recent podcast entitled, “
Want to stay relevant? Then listen up(in which they explain the momentous technological changes coming next–and what you can do to harness them).

But the point is that massive reinvention is going to be necessary. Traditional institutions of higher education — as well as the current methods of accreditation — are woefully inadequate to address the new, exponential pace of change.

 

 

 


 

Here’s my take on what it’s going to take to deliver constantly up-to-date streams of relevant content at an incredibly affordable price.

 


 

 

 

Winner takes all — from by Michael Moe, Luben Pampoulov, Li Jiang, Nick Franco, & Suzee Han

 

We did a lot of things that seemed crazy at the time. Many of those crazy things now have over a billion users, like Google Maps, YouTube, Chrome, and Android.

— Larry Page, CEO, Alphabet

 

 

Excerpt:

An alphabet is a collection of letters that represent language. Alphabet, accordingly, is a collection of companies that represent the many bets Larry Page is making to ensure his platform is built to not only survive, but to thrive in a future defined by accelerating digital disruption. It’s an “Alpha” bet on a diversified platform of assets.

If you look closely, the world’s top technology companies are making similar bets.

 


 

 

Technology in general and the Internet in particular is all about a disproportionate gains to the leader in a category. Accordingly, as technology leaders like Facebook, Alphabet, and Amazon survey the competitive landscape, they have increasingly aimed to develop and acquire emerging technology capabilities across a broad range of complementary categories.

 

 

 

What a future, powerful, global learning platform will look & act like [Christian]


Learning from the Living [Class] Room:
A vision for a global, powerful, next generation learning platform

By Daniel Christian

NOTE: Having recently lost my Senior Instructional Designer position due to a staff reduction program, I am looking to help build such a platform as this. So if you are working on such a platform or know of someone who is, please let me know: danielchristian55@gmail.com.

I want to help people reinvent themselves quickly, efficiently, and cost-effectively — while providing more choice, more control to lifelong learners. This will become critically important as artificial intelligence, robotics, algorithms, and automation continue to impact the workplace.


 

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

 

Learning from the Living [Class] Room:
A global, powerful, next generation learning platform

 

What does the vision entail?

  • A new, global, collaborative learning platform that offers more choice, more control to learners of all ages – 24×7 – and could become the organization that futurist Thomas Frey discusses here with Business Insider:

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

  • A learner-centered platform that is enabled by – and reliant upon – human beings but is backed up by a powerful suite of technologies that work together in order to help people reinvent themselves quickly, conveniently, and extremely cost-effectively
  • An AI-backed system of analyzing employment trends and opportunities will highlight those courses and “streams of content” that will help someone obtain the most in-demand skills
  • A system that tracks learning and, via Blockchain-based technologies, feeds all completed learning modules/courses into learners’ web-based learner profiles
  • A learning platform that provides customized, personalized recommendation lists – based upon the learner’s goals
  • A platform that delivers customized, personalized learning within a self-directed course (meant for those content creators who want to deliver more sophisticated courses/modules while moving people through the relevant Zones of Proximal Development)
  • Notifications and/or inspirational quotes will be available upon request to help provide motivation, encouragement, and accountability – helping learners establish habits of continual, lifelong-based learning
  • (Potentially) An online-based marketplace, matching learners with teachers, professors, and other such Subject Matter Experts (SMEs)
  • (Potentially) Direct access to popular job search sites
  • (Potentially) Direct access to resources that describe what other companies do/provide and descriptions of any particular company’s culture (as described by current and former employees and freelancers)

Further details:
While basic courses will be accessible via mobile devices, the optimal learning experience will leverage two or more displays/devices. So while smaller smartphones, laptops, and/or desktop workstations will be used to communicate synchronously or asynchronously with other learners, the larger displays will deliver an excellent learning environment for times when there is:

  • A Subject Matter Expert (SME) giving a talk or making a presentation on any given topic
  • A need to display multiple things going on at once, such as:
  • The SME(s)
  • An application or multiple applications that the SME(s) are using
  • Content/resources that learners are submitting in real-time (think Bluescape, T1V, Prysm, other)
  • The ability to annotate on top of the application(s) and point to things w/in the app(s)
  • Media being used to support the presentation such as pictures, graphics, graphs, videos, simulations, animations, audio, links to other resources, GPS coordinates for an app such as Google Earth, other
  • Other attendees (think Google Hangouts, Skype, Polycom, or other videoconferencing tools)
  • An (optional) representation of the Personal Assistant (such as today’s Alexa, Siri, M, Google Assistant, etc.) that’s being employed via the use of Artificial Intelligence (AI)

This new learning platform will also feature:

  • Voice-based commands to drive the system (via Natural Language Processing (NLP))
  • Language translation (using techs similar to what’s being used in Translate One2One, an earpiece powered by IBM Watson)
  • Speech-to-text capabilities for use w/ chatbots, messaging, inserting discussion board postings
  • Text-to-speech capabilities as an assistive technology and also for everyone to be able to be mobile while listening to what’s been typed
  • Chatbots
    • For learning how to use the system
    • For asking questions of – and addressing any issues with – the organization owning the system (credentials, payments, obtaining technical support, etc.)
    • For asking questions within a course
  • As many profiles as needed per household
  • (Optional) Machine-to-machine-based communications to automatically launch the correct profile when the system is initiated (from one’s smartphone, laptop, workstation, and/or tablet to a receiver for the system)
  • (Optional) Voice recognition to efficiently launch the desired profile
  • (Optional) Facial recognition to efficiently launch the desired profile
  • (Optional) Upon system launch, to immediately return to where the learner previously left off
  • The capability of the webcam to recognize objects and bring up relevant resources for that object
  • A built in RSS feed aggregator – or a similar technology – to enable learners to tap into the relevant “streams of content” that are constantly flowing by them
  • Social media dashboards/portals – providing quick access to multiple sources of content and whereby learners can contribute their own “streams of content”

In the future, new forms of Human Computer Interaction (HCI) such as Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) will be integrated into this new learning environment – providing entirely new means of collaborating with one another.

Likely players:

  • Amazon – personal assistance via Alexa
  • Apple – personal assistance via Siri
  • Google – personal assistance via Google Assistant; language translation
  • Facebook — personal assistance via M
  • Microsoft – personal assistance via Cortana; language translation
  • IBM Watson – cognitive computing; language translation
  • Polycom – videoconferencing
  • Blackboard – videoconferencing, application sharing, chat, interactive whiteboard
  • T1V, Prsym, and/or Bluescape – submitting content to a digital canvas/workspace
  • Samsung, Sharp, LCD, and others – for large displays with integrated microphones, speakers, webcams, etc.
  • Feedly – RSS aggregator
  • _________ – for providing backchannels
  • _________ – for tools to create videocasts and interactive videos
  • _________ – for blogs, wikis, podcasts, journals
  • _________ – for quizzes/assessments
  • _________ – for discussion boards/forums
  • _________ – for creating AR, MR, and/or VR-based content

 

 

The future of work: Death of the single skill set in the age of automation — from forbes.com by Jeanne Meister

Excerpt:

The future of work is here today, and the nature of both manufacturing and knowledge jobs will never be the same. According to a McKinsey analysis of 2,000 different work activities across 800 occupations, automation will change virtually every job across all occupations. Specifically, McKinsey found that in about 60% of occupations, 30% of tasks could be handed over to robots and bots. “More occupations will change,” the report concludes, “than will be automated away.”

Other sources have predicted that automation of professional knowledge economy jobs in the United States will be more than 10 times as large as the number of manufacturing jobs automated to date.

 

 

So how does one prepare for this volatile, uncertain, complex, and ambiguous world of work? I believe by understanding a simple fact: across many jobs there is a “death of a single skill set,” and what has made you employable today will not be enough to ensure you are employable tomorrow.

 

 

According to recent research by MIT,  90% of executives believe their businesses are being disrupted or reinvented by digital business models, and 70% believe they do not have the right skills.

 

 

 
© 2017 | Daniel Christian