How has your legal service delivery model changed as we look forward to post-pandemic life? — from legal.thomsonreuters.com

Excerpt:

The rise of the self-service delivery model
Self-service for legal clients was already a trend before COVID, a trend that accelerated during the shutdowns. Clients now expect to be able to find answers themselves to many of their basic legal questions. Call it the Google-fication of legal service delivery. Clients also want to be able to see their matter statuses without having to take the time to call their lawyers, possibly incurring a charge.

Below are some other legal-related items:

Law Schools Are Changing Thanks To Legal Tech — from lawyer-monthly.com
New digital skills courses are rapidly being added to undergraduate law degrees in the UK. While the first students are currently studying the digital skills course, it’s expected that further students will take part over the coming months. Here, we explore what digital skills courses in law schools are covering.

Pioneers and Pathfinders: Bob Ambrogi — from seyfarth.com by J. StephenPoor

Description of podcast:

For anyone following the rapidly evolving area of legal technology, today’s guest will be a familiar voice. Bob Ambrogi—lawyer, journalist, media consultant, and blogger—has been working at the intersection of law, media, and technology for 40 years. He is known internationally for his expertise in legal technology, legal practice, and legal ethics. He’s won numerous awards for his blog and his leading role on the cutting edge of change in the industry, including being named to Fastcase 50 and Legal Rebels Trailblazers. Before entering the blogosphere, Bob was an editor at a number of mainstream legal publications.

In today’s conversation, we talk about Bob’s journey as a journalist, his views on the current state of mainstream media, the potential of regulatory reform to further disrupt the industry, and the growing diversity of the legal technology industry.

***

Founders Forum invests in fintech-focused virtual law startup Chronos Law — from globallegalpost.com by Ben Edwards
Chronos will be rebranded Founders Law as part of the deal

Bohills said: “Most tech businesses require flexible legal services that don’t fit the traditional law firm model. I designed the firm to scale with the ambitious startups we support. This new investment will enable us to further recruit and satisfy the growing demand from the tech sector and its need for a new way to access legal advice. 

 

From Instructional Design to Learning Experience Design: Understanding the Whole Student — a podcast out at campustechnology.com by Rhea Kelly, Mark Milliron, and Kim Round

Excerpt:

These days, we hear a lot about the “new normal” in higher education. Remote and hybrid learning is here to stay, offering students more flexibility in their learning journeys. But what if the new normal is not enough? It’s time to go beyond the new normal and consider the “new possible” — how to put together the best of face-to-face, online and hybrid to create powerful learning experiences based on a deep understanding of the whole student. We spoke to Mark Milliron, senior vice president of Western Governors University and executive dean of the Teachers College, and Kim Round, academic programs director and associate dean of the Teachers College, about their vision for reimagining education and why learning experience design is essential to student success.

Another interesting podcast:

 

Rethinking the Faculty Role in Students’ Career Readiness — from insidehighered.com by Rachel Toor; with thanks to Ryan Craig for this solid, well-written resource
It’s time for all of us on campuses, not just the people in career services, to step up and help offer the competencies employers say they’re looking for, Rachel Toor writes.

Excerpts:

Career centers on campuses can offer students coaching, resources and connections. But, as Angle points out, they tend to be a just-in-time service. They are also, he says, “scary places for a lot of students.” Many young people don’t want to face the reality of life after graduation. Often, it’s a case of too little, too late.

Instead, they come to people they know—professors like me—for help with cover letters and résumés. And while I can comment on language, until recently I had no idea about how most résumés are read first by a version of R2-D2 and his little robot friends who make up automated tracking systems. If an applicant doesn’t include the right keywords in a résumé or cover letter, into the trash bin they go.

The truth is, I have not applied for a job in 15 years; for many of my colleagues it’s been even longer, and some of them have never worked outside academe. It’s not surprising that employers are seeing recent college grads—smart students, hard workers—who don’t know how to present themselves as potential employees.


From DSC:
I can relate to that part about R2-D2 reading the resumes first (i.e., trying to get by the Applicant Tracking Systems before one’s resume ever makes it in front of the eyes of a fellow human being). Many faculty/staff members and members of administrations haven’t been out interviewing in a long while. So it can be a rude awakening when they/we need to do that.

Also, I wanted to say that it’s not fair to assess the learners coming out of higher education using a different set of learning objectives:

  • That is, faculty members within higher ed have one set of learning objectives and their students work hard to learn and meet those learning objectives. Unfortunately, those students did what was asked of them, and then they…
  • …come to find out that the corporate/business/legal/etc. worlds have different ideas about what they should know and be able to do. That is, these other organizations and communities of practice are assessing them on different sets of learning objectives that these same students didn’t cover. Some (many?) of these graduates leave their interviews discouraged and think, “Well, it must be me.” Or they can leave frustrated and angry at their former institutions who didn’t prepare them for this new assessment.

As I’ve said on this blog before, this disconnect is not fair to the students/graduates. We need more mechanisms by which faculty and staff members within higher ed can work more collaboratively with those within the corporate world to better align the learning objectives and the curriculum being covered. If this doesn’t occur more frequently, the constant appearance and growth of new alternatives will likely continue to build further momentum (as they should, given the incredibly steep price of obtaining a degree these days!).

P.S. This disconnect of learning objectives can also be found in what happens with legal education — including having to pass today’s Bar Exams — and then these graduates get out into the real world to find employers who are frustrated that these graduates don’t have the “right”/necessary skills.

“The incentive structure is for law schools to teach students how to pass the bar exam, not necessarily to do the things that employers expect,” Gallini said.

A quote from this article, which I also
want to thank Ryan Craig for.


 

The State of Student Success & Engagement in Higher Education -- from Instructure

The State of Student Success & Engagement in Higher Education — from instructure.com (authors of the Canvas LMS)
Our 2021 Global Student engagement and success study uncovers vital stats and key trends to help education institutions thrive through today’s education challenges.

Excerpt:

  • Connect students with alumni and potential employers through virtual networking, internships/externships, mentorship programs, and strategic partnerships.
  • Align curriculum with workforce outcomes and offer opportunities for students to showcase skill sets.
  • Close the perceived awareness gap of work/career readiness programs on campus with alumni programming highlighting the success of campus career resources.
  • Embed career exploration throughout the higher education experience and provide actionable insights into employment trends.

 

 

The Disruption Of Legal Services Is Here — from forbes.com by John Arsneault

Excerpt:

For the first time in those 12 years, I am now convinced we are on the precipice of the promised disruption in legal. Not because anyone in the law firms are driving toward this — but because venture capital and tech innovators have finally turned their attention to the industry.

Legal services are a much smaller overall market than, say, retail, financial services or biotech. In the world of disruption and the promised gold rush for the companies that do the disrupting, size matters. Legal has just been low on the industry list. Its number is now up.

It’s easy to Monday morning quarterback that industry now. Easy to see how big of a threat Amazon was to those companies. But when you are being rewarded for doing what you have always done and what your predecessors always did, it’s easy to miss what is around the bend. By the time those companies’ executives realized Amazon was a direct competitor with a much better fulfillment model, it was too late.

 

Discovery Education Collaborates with AWS to Enhance Recommendation Engine — from discoveryeducation.com

Excerpt:

SILVER SPRING, MD [On Monday,?September 27, 2021] — Discovery Education—a worldwide edtech leader supporting learning wherever it takes place — announced that it has enhanced its K-12 learning platform with Amazon Web Services (AWS) machine learning capabilities. The pioneering use of machine learning within the Discovery Education platform helps educators spend less time searching for digital resources and more time teaching.

Several months of planning and deep collaboration with AWS enabled Discovery Education to innovatively integrate Amazon Personalize technology into the “Just For You” area of its K-12 platform. The “Just For You” row connects educators to a unique, personalized set of resources based on the grade level taught, preferences, and assets used in the past.

“For some time, educators have desired more resources to help personalize teaching and learning. ML technology is already being used to curate our entertainment experiences, help with workforce productivity, and more, and it’s exciting to see this innovation is being integrated into classrooms,” said Alec Chalmers, Director, EdTech and GovTech Markets at AWS.

From DSC:
It looks like Amazon continues to make inroads into the education space. Team up this type of recommendation engine with an AI that’s pulling the latest skills that are needed for — and embedded within — job descriptions and you have a learning powerhouse. 

Disruption ahead…?

 

Learning from the living class room
Also see:

  • How Machine Learning Is Having an Impact on Education — from techlearning.com by Erik Ofgang
    Discovery Education has partnered with Amazon Web Services to enhance its platform with machine learning. It’s one of many ways machine learning is being used in K-12 today.
 

Growth Mindset Leadership & The Pygmalion Effect — from by Trevor Ragan and the Learning Lab; featuring Robert Rosenthal, Christine Rubie-Davies, and Michael Merznich. With thanks to Chris Church, Tenured Professor and prior Associate Dean of Academic Programs at the WMU-Cooley Law School
Our mindsets impact others more than we realize. As leaders, we can use this to improve the learning environment.

Excerpt:

We know that our individual mindsets (growth mindset & fixed mindset) can impact our capacity to grow. But how do our mindsets impact others?

Renowned researcher, Robert Rosenthal outlines his work and shows how our expectations can have a huge impact on the performance and development of the people around us.

Christine Rubie-Davies from the University of Auckland shows us how teacher expectations play a role in student development.

From DSC:
I highly recommend that all professors, teachers and student teachers, trainers — and even those supervising others — check this piece out! Nice work Trevor & Company! Below are some snapshots from this presentation.

The agenda for Trevor Ragan's presentation re: the Pygmalion Effect

 

Whatever you think your limits are...you're wrong.

 

There are many labels that we put on others -- and that has real consequences and ramifications...both positive and negative depending upon the label.

Teachers expectations of someone matters!

 

The Pygmalion Effect -- our labels and expectations can become self-fulfilling prophecies

 

Put the label of learner at the top! We can all grow and learn, even though we aren't all equally gifted in all disciplines.

 

73 percent of students prefer some courses be fully online post-pandemic — from campustechnology.comby Rhea Kelly

“When three-fourths of students and more than half of faculty want to experience at least some courses fully online, the key takeaway is that the pandemic did not threaten but in fact accelerated the long-term growth, acceptance, and desirability of online learning, and those numbers will only improve, as emergency remote offerings are rebuilt as modern online courses and programs.”

 

How to Design a Hybrid Workplace — from nytimes.com

Excerpt:

But many companies have hatched a postpandemic plan in which employees return to the office for some of the time while mixing in more work from home than before. The appeal of this compromise is clear: Employers hope to give employees the flexibility and focus that come from working at home without sacrificing the in-person connections of the office.

From DSC:
There has been — and likely will continue to be — huge pressure and incentives put on companies like Cisco, Zoom, Microsoft, and others that develop the products and platforms to help people collaborate and communicate over a distance. It will be very interesting to see where these (and other) vendors, products, and platforms are 2-3 years from now! How far will we be down the XR-related routes?

How will those new ways of doing things impact telehealth? Telelegal? Virtual courts? Other?

 

It’s Time to Rethink Higher Education: What if our goal was creating social impact, not preserving the status quo? — from chronicle.com by Brian Rosenberg (president emeritus of Macalester College and president in residence of the Harvard Graduate School of Education)

Excerpts (emphasis DSC):

Higher education should in its ideal form lead to more economic security for more people, a more equitable and innovative society, and a well-functioning democracy. Add whatever goals you would like, but these seem like a reasonable starting point and, given the present state of the country, more than a little aspirational.

But if we fail to explore — if we fail to go beyond superficial change and interrogate our most fundamental assumptions about how and what we teach, how and why we organize ourselves in the current way — we will have no one but ourselves to blame if the system as we know it shrivels to the point where it collapses from within or is painfully disrupted from without.

Also see:

The Pandemic May Have Permanently Altered Campuses. Here’s How. — from chronicle.com by Francie Diep
Trends accelerated by Covid-19 may make more sense than ever in the future, experts say.

Excerpt:

The Covid-19 crisis has transformed all aspects of higher education, and the physical campus is no exception. The Chronicle recently released a special report, Rethinking Campus Spaces, that offers strategies for doing more with less space, to save money and prepare for an uncertain future. Here is an adapted excerpt from the report.

The Chronicle asked more than 40 architects, campus planners, and leaders in student life and housing about how several categories of campus spaces might look different in the future. As colleges navigate difficult financial straits, many interviewees predicted more public-private partnerships, and renovations instead of new construction — which can be less costly and more environmentally friendly. Overall, their answers paint a picture of future campuses that are more adaptable, perhaps smaller, and focused on what’s most valuable about seeing one’s peers in person.

 

Telemedicine likely to change how we receive health care post-pandemic — from mlive.com by Justin Hicks

A patient sits in the living room of her apartment in New York City during a telemedicine video conference with a doctor. (Mark Lennihan/AP)AP

A patient sits in the living room of her apartment in New York City during a telemedicine video conference with a doctor. (Mark Lennihan/AP)AP

Excerpt:

As we look to the post-pandemic future, medical experts believe telemedicine will be here to stay as another option to increase access to care, reduce costs, and free up doctors to spend more time with patients who need in-person care.

“When I think about the pandemic, one thing that didn’t change about our lifestyles is people are busy,” Lopez said. “I think we’ll still see growth in overall visits because of the fact that people want access to care and when you lower the cost, it should go up.”

From DSC:
A friend of mine said that he is doing most of his practice now via the telehealth route (and has been for many months now). Then, recently, when I was at the lab, the knowledgeable woman who assisted me said that she thought virtual health was definitely going to stick. Many doctors and nurses will be using virtual means vs. physical visits she said.

Expectations get involved here — for education, for the legal field, and for other arenas.

 

From DSC:
Below are some great questions and reflections from Mr. Andrew Thorburn:

“I’d like to suggest not only the tools to learn and adapt, but marry that with — and to the learning model of — forgiveness and growth from not getting it right the first time. Perhaps a reflection or question from an instructor, a friend, and/or a mentor asking:

  • What did you expect to gain from engaging this learning?
  • What was the outcome? Was it what you expected?
  • If you were to do it over, what would you do differently, expect, or hope the outcome to be?
  • What would you want yourself to be like?  Why?”

We need to change how we feel about learning and appreciate the process of personal growth. 

 

Online Education Isn’t the Sideshow. It’s the Main Event. — from edsurge.com by Chip Paucek

Excerpt:

Over the course of 2020, there has been plenty of discussion about what will and won’t return to “normal” once we’ve fought COVID-19 into submission. I can’t predict the future, but my bet is that many of the innovations and changes we’ve witnessed this year will stick around. And I know two things for certain: first, many students will go back to in-person learning, but the demand for high-quality online education and shorter, non-degree learning pathways—like boot camps and short courses—will continue to grow as people upskill, reskill and look for greater flexibility in education. And second: demand for online undergraduate and graduate degrees will grow too.

James DeVaney, associate vice provost at the University of Michigan put it best in his recent tweet, saying that we “need to move from ‘what’s your rev share’ to ‘what value do you create?’ And tailored to higher ed, ‘what is your contribution to learning?’ I care about reach, research, $ development, reputation, and revenue—but all in the context of learning. That’s the transparency we need.”

 

[Re: online-based learning] The Ford Model T from 1910 didn’t start out looking like a Maserati Gran Turismo from 2021! [Christian]

From DSC:
Per Wikipedia, this is a 1910 Model T that was photographed in Salt Lake City:

The Ford Model T didn't start out looking like a Maserati from 2021!

 

This is what online/virtual learning looks like further down the road. Our journey has just begun.

From DSC:
The Ford Model T didn’t start out looking like a Maserati Gran Turismo from 2021! Inventions take time to develop…to be improved…for new and further innovations and experiments to take place.

Thinking of this in terms of online-based learning, please don’t think we’ve reached the end of the road for online-based learning. 

The truth is, we’ve barely begun our journey.

 


Two last thoughts here


1 ) It took *teams* of people to get us to the point of producing a Maserati like this. It will take *teams* of people to produce the Maserati of online-based learning.

2) In terms of online-based learning, it’s hard to say how close to the Maserati that we have come because I/we don’t know how far things will go. But this I do know: We have come a looooonnnnnggggg ways from the late 1990s! If that’s what happened in the last 20 years — with many denying the value of online-based learning — what might the next 5, 10, or 20 years look like when further interest, needs, investments, etc. are added? Then add to all of that the momentum from emerging technologies like 5G, Augmented Reality, Mixed Reality, Virtual Reality, Artificial Intelligence, bots, algorithms, and more!


From DSC:
To drive the point home, here’s an addendum on late 9/29/20:

Mercedes-Benz Shares Video of Avatar Electric Car Prototype

 

From DSC:
I’ve heard many people mention that what we did throughout K-16 in the spring of 2020 was remote teaching — an emergency response to the Coronavirus. And I would agree with that assessment and verbiage — that was/is very true. It wasn’t online-based learning as many of us have come to know it over the last 20+ years. It didn’t offer a lot of the things that organizations like the Online Learning Consortium (OLC) and Quality Matters have been trying to promote and get us to achieve for years.

But then I hear the expectation that everything has been vastly improved over the summer and suddenly, almost overnight, all teachers, professors, trainers, adjunct faculty members, etc. have become highly proficient in matters involving online-based teaching and learning. In other words, the expectations say that:

  • Students should expect a top-notch experience now that summer is over.
  • Suddenly, Rome was built in a day!

But it wasn’t, and it isn’t.

It takes time and practice to become proficient in how to teach online. That’s the truth. It also takes a great deal of time and investments in hardware, software, tools, training/education/professional development, networking and telecommunications infrastructure, and more. It takes numerous skillsets to do it well. (By the way, that’s why I like to think in terms of team-based content creation and delivery.)

Also, often times, it takes MORE time to teach online than it does to teach in a face-to-face classroom. That is certainly the case for the first time that you will be teaching online. You need to know that going into it. You have to put your course together PLUS learn how to deliver it effectively in an online-based format. You need to learn a variety of tools and related ecosystems. Not a simple, overnight kind of task, I can assure you.

So students, don’t expect your faculty members to become professional online-based teachers overnight Again, it takes time and practice…just like anything we set out to do.

And for you student teachers and Education Departments/Programs out there, keep at it. Don’t dismiss this time as a brief period/phenomenon that will simply go away and we’ll get back to “normal.” Make the necessary adjustments to your curriculum, toolsets, “teacher placements,” and more. Let’s get prepared for the future, come what may.

For higher ed, if you want to continue to use adjunct faculty members to handle a significant amount of the teaching load out there, you will need to better address the training and the $$/reimbursements that you provide to them.

And for all of the teachers, trainers, faculty members — and now even parents and/or guardians — out there, cut yourself some slack, give yourself some grace, and keep trying. One step at a time. Don’t get discouraged.

Also relevant/see:

Build and accelerate beyond the pandemic: Consciously deliver a great online experience for lifelong learners — from evoLLLution.com by Philip Regier

Excerpt:

Today’s learners have high expectations as expert consumers in all aspects of their lives. Higher education needs to create an infrastructure that meets the needs of this tech-savvy demographic. Institutions need to recognize that the online environment is here to stay and is in need of a rebuild in order to deliver the best student experience possible, even post-pandemic. In this interview, Phil Regier discusses the today’s learners’ expectations, scaling a high-quality online environment, and how to build the right infrastructure to support learners in this new and digitized normal.

 
© 2022 | Daniel Christian