Microsoft rolls out healthcare bot: How it will change healthcare industry — from yourtechdiet.com by Brian Curtis

Excerpt:

AI and the Healthcare Industry
This technology is evidently the game changer in the healthcare industry. According to the reports by Frost & Sullivan, the AI market for healthcare is likely to experience a CAGR of 40% by 2021, and has the potential to change industry outcomes by 30-40%, while cutting treatment costs in half.

In the words of Satya Nadella, “AI is the runtime that is going to shape all of what we do going forward in terms of the applications as well as the platform advances”.

Here are a few ways Microsoft’s Healthcare Bot will shape the Healthcare Industry…

 

Also see:

  • Why AI will make healthcare personal — from weforum.org by Peter Schwartz
    Excerpt:
    Digital assistants to provide a 24/7 helping hand
    The digital assistants of the future will be full-time healthcare companions, able to monitor a patient’s condition, transmit results to healthcare providers, and arrange virtual and face-to-face appointments. They will help manage the frequency and dosage of medication, and provide reliable medical advice around the clock. They will remind doctors of patients’ details, ranging from previous illnesses to past drug reactions. And they will assist older people to access the care they need as they age, including hospice care, and help to mitigate the fear and loneliness many elderly people feel.

 

  • Introducing New Alexa Healthcare Skills — from developer.amazon.com by Rachel Jiang
    Excerpts:
    The new healthcare skills that launched today are:Express Scripts (a leading Pharmacy Services Organization)
    Cigna Health Today (by Cigna, the global health service company)
    My Children’s Enhanced Recovery After Surgery (ERAS) (by Boston Children’s Hospital, a leading children’s hospital)
    Swedish Health Connect (by Providence St. Joseph Health, a healthcare system with 51 hospitals across 7 states and 829 clinics)
    Atrium Health (a healthcare system with more than 40 hospitals and 900 care locations throughout North and South Carolina and Georgia)
    Livongo (a leading consumer digital health company that creates new and different experiences for people with chronic conditions)

Voice as the Next Frontier for Conveniently Accessing Healthcare Services

 

  • Got health care skills? Big Tech wants to hire you — from linkedin.com Jaimy Lee
    Excerpt:
    As tech giants like Amazon, Apple and Google place bigger and bigger bets on the U.S. health care system, it should come as no surprise that the rate at which they are hiring workers with health care skills is booming.We took a deep dive into the big tech companies on this year’s LinkedIn Top Companies list in the U.S., uncovering the most popular health care skills among their workers — and what that says about the future of health care in America.
 

Video: Chatbots’ History and Future — from which-50.com by Joseph Brookes

Excerpt:

What’s Next For Chatbots?
One area where chatbots will have an increasing impact in the future is language, according to Kraeutler. He argues the further integration of language services from the likes of Google will bring down processing times in multilingual scenarios.

“Having a chatbot where a consumer can very easily speak in their native tongue and use services like Google to provide real-time translation — and increasingly very accurate real-time translation. That allows the bot to respond to the consumer, again, very accurately, but also in their native tongue.”

That translation feature, Kraeutler says, will also be vital in assisted conversations — where bots assist human agents to provide next-best actions — allowing the two human parties to converse in near real time in their native languages.

 

From DSC:
This is much more than a Voice Response Unit (VRU) Phase II…the educational realm should watch what happens with chatbots…as they could assist with doing some heavy lifting in the learning world.

 

 

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From DSC:
Our family uses AT&T for our smartphones and for our Internet access. What I would really like from AT&T is to be able to speak into an app — either located on a smartphone or have their routers morph into Alexa-type of devices — to be able to speak to what I want my router to do:

“Turn off Internet access tonight from 9pm until 6am tomorrow morning.”
“Only allow Internet access for parents’ accounts.”
“Upgrade my bandwidth for the next 2 hours.”

Upon startup, the app would ask whether I wanted to setup any “admin” types of accounts…and, if so, would recognize that voice/those voices as having authority and control over the device.

Would you use this type of interface? I know I would!

P.S. I’d like to be able to speak to our
thermostat in that sort of way as well.

 
 

Google is bringing translation to its Home speakers — from businessinsider.com by Peter Newman

Excerpt:

Google has added real-time translation capabilities to its Google Home smart speakers, the Home Hub screened speaker, as well as other screened devices from third parties, according to Android Police.

 

Also see:

 

 

Amazon has 10,000 employees dedicated to Alexa — here are some of the areas they’re working on — from businessinsider.com by Avery Hartmans

Summary (emphasis DSC):

  • Amazon’s vice president of Alexa, Steve Rabuchin, has confirmed that yes, there really are 10,000 Amazon employees working on Alexa and the Echo.
  • Those employees are focused on things like machine learning and making Alexa more knowledgeable.
  • Some employees are working on giving Alexa a personality, too.

 

 

From DSC:
How might this trend impact learning spaces? For example, I am interested in using voice to intuitively “drive” smart classroom control systems:

  • “Alexa, turn on the projector”
  • “Alexa, dim the lights by 50%”
  • “Alexa, open Canvas and launch my Constitutional Law I class”

 

 

 

Ten HR trends in the age of artificial intelligence — from fortune.com by Jeanne Meister
The future of HR is both digital and human as HR leaders focus on optimizing the combination of human and automated work. This is driving a new HR priority: requiring leaders and teams to develop fluency in artificial intelligence while they re-imagine HR to be more personal, human, and intuitive.

Excerpt from 21 More Jobs Of the Future (emphasis DSC):

Voice UX Designer: This role will leverage voice as a platform to deliver an “optimal” dialect and sound that is pleasing to each of the seven billion humans on the planet. The Voice UX Designer will do this by creating a set of AI tools and algorithms to help individuals find their “perfect voice” assistant.

Head of Business Behavior: The head of business behavior will analyze employee behavioral data such as performance data along with data gathered through personal, environmental and spatial sensors to create strategies to improve employee experience, cross company collaboration, productivity and employee well-being.

The question for HR leaders is: What are new job roles in HR that are on the horizon as A.I. becomes integrated into the workplace?

Chief Ethical and Humane Use Officer: This job role is already being filled by Salesforce announcing its first Chief Ethical and Humane Officer this month. This new role will focus on developing strategies to use technology in an ethical and humane way. As practical uses of AI have exploded in recent years, we look for more companies to establish new jobs focusing on ethical uses of AI to ensure AI’s trustworthiness, while also helping to diffuse fears about it.

A.I. Trainer: This role allows the existing knowledge you have about a job to be ready for A.I. to use.  Creating knowledge for an A.I. supported workplace requires individuals to tag or “annotate” discrete knowledge nuggets so the correct data is served up in a conversational interface. This role is increasingly important as the role of a recruiter is augmented by AI.

 

 

Also see:

  • Experts Weigh in on Merits of AI in Education — from by Dian Schaffhauser
    Excerpt:
    Will artificial intelligence make most people better off over the next decade, or will it redefine what free will means or what a human being is? A new report by the Pew Research Center has weighed in on the topic by conferring with some 979 experts, who have, in summary, predicted that networked AI “will amplify human effectiveness but also threaten human autonomy, agency and capabilities.”

    These same experts also weighed in on the expected changes in formal and informal education systems. Many mentioned seeing “more options for affordable adaptive and individualized learning solutions,” such as the use of AI assistants to enhance learning activities and their effectiveness.

 

 
 

Smart speakers hit critical mass in 2018 — from techcrunch.com by Sarah Perez

Excerpt (emphasis DSC):

We already know Alexa had a good Christmas — the app shot to the top of the App Store over the holidays, and the Alexa service even briefly crashed from all the new users. But Alexa, along with other smart speaker devices like Google Home, didn’t just have a good holiday — they had a great year, too. The smart speaker market reached critical mass in 2018, with around 41 percent of U.S. consumers now owning a voice-activated speaker, up from 21.5 percent in 2017.

 

In the U.S., there are now more than 100 million Alexa-enabled devices installed — a key milestone for Alexa to become a “critical mass platform,” the report noted.

 

 

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