workplace

What will be important in the learn and work ecosystem in 2030? How do we prepare? — from evolllution.com by Holly Zanville | Senior Advisor for Credentialing and Workforce Development, Lumina Foundation

Excerpt:

These seven suggested actions—common to all scenarios—especially resonated with Lumina:

Focus on learning: All learners will need a range of competencies and skills, most critically: learning how to learn; having a foundation in math, science, IT and cross-disciplines; and developing the behaviors of grit, empathy and effective communication.
Prepare all “systems”: Schools will continue to be important places to teach competencies and skills. Parents will be important teachers for children. Workplaces will also be important places for learning, and many learners will need instruction on how to work effectively as part of human/machine teams.
Integrate education and work: Education systems will need to be integrated with work in an education/work ecosystem. To enable movement within the ecosystem, credentials will be useful, but only if they are transparent and portable. The competencies and skills that stand behind credentials will need to be identifiable, using a common language to enable (a) credential providers to educate/train for an integrated education/work system; (b) employers to hire people and upgrade their skills; and (c) governments (federal/state/local) to incentivize and regulate programs and policies that support the education/work system.
Assess learning: Assessing competencies and skills acquired in multiple settings and modes (including artificial reality and virtual reality tools), will be essential. AI will enable powerful new assessment tools to collect and analyze data about what humans know and can do.
Build fair, moral AI: There will be a high priority on ensuring that AI has built-in checks and balances that reflect moral values and honor different cultural perspectives.
Prepare for human/machine futures: Machines will join humans in homes, schools and workplaces. Machines will likely be viewed as citizens with rights. Humans must prepare for side-by-side “relationships” with machines, especially in situations in which machines will be managing aspects of education, work and life formerly managed by humans. Major questions will also arise about the ownership of AI structures—what ownership looks like, and who profits from ubiquitous AI structures.
Build networks for readiness/innovation: Open and innovative partnerships will be needed for whatever future scenarios emerge. In a data-rich world, we won’t solve problems alone; networks, partnerships and communities will be key.

An open letter to Microsoft and Google’s Partnership on AI [Leonhard]

On 10/12/2018, in 21st century, 24x7x365 access, algorithms, Amazon, analytics, Apple, Artificial Intelligence / Machine Learning / Deep Learning, Asia, Australia, bots, business, Canada, change, cloud-based computing / apps / other cloud-related, cognitive computing, computer science, corporate / business world, data mining, emerging technologies, engineering, ethics, Europe, future, game-changing environment, Google, hearts -- matters of the heart, human-computer interaction (HCI), ideas, innovation, intelligent systems, internet, IT in HE, Law Schools, machine-to-machine communications, morals/values, platforms, robotics, society, Technologies for your home, technology (general), the downsides of technology, tools, trends, UK, United States, vendors, vision, workplace, by Daniel Christian

An open letter to Microsoft and Google’s Partnership on AI — from wired.com by Gerd Leonhard
In a world where machines may have an IQ of 50,000, what will happen to the values and ethics that underpin privacy and free will?

Excerpt:

This open letter is my modest contribution to the unfolding of this new partnership. Data is the new oil – which now makes your companies the most powerful entities on the globe, way beyond oil companies and banks. The rise of ‘AI everywhere’ is certain to only accelerate this trend. Yet unlike the giants of the fossil-fuel era, there is little oversight on what exactly you can and will do with this new data-oil, and what rules you’ll need to follow once you have built that AI-in-the-sky. There appears to be very little public stewardship, while accepting responsibility for the consequences of your inventions is rather slow in surfacing.

In a world where machines may have an IQ of 50,000 and the Internet of Things may encompass 500 billion devices, what will happen with those important social contracts, values and ethics that underpin crucial issues such as privacy, anonymity and free will?

My book identifies what I call the “Megashifts”. They are changing society at warp speed, and your organisations are in the eye of the storm: digitization, mobilisation and screenification, automation, intelligisation, disintermediation, virtualisation and robotisation, to name the most prominent. Megashifts are not simply trends or paradigm shifts, they are complete game changers transforming multiple domains simultaneously.

If the question is no longer about if technology can do something, but why…who decides this?

Gerd Leonhard

From DSC:
Though this letter was written 2 years ago back in October of 2016, the messages, reflections, and questions that Gerd puts on the table are very much still relevant today. The leaders of these powerful companies have enormous power — power to do good, or to do evil. Power to help or power to hurt. Power to be a positive force for societies throughout the globe and to help create dreams, or power to create dystopian societies while developing a future filled with nightmares. The state of the human heart is extremely key here — though many will hate me saying that. But it’s true. At the end of the day, we need to very much care about — and be extremely aware of — the characters and values of the leaders of these powerful companies.

Also relevant/see:

Spray-on antennas will revolutionize the Internet of Things — from networkworld.com by Patrick Nelson
Researchers at Drexel University have developed a method to spray on antennas that outperform traditional metal antennas, opening the door to faster and easier IoT deployments.

From DSC:
Again, it’s not too hard to imagine in this arena that technologies can be used for good or for ill.

10 jobs that are safe in an AI world — from linkedin.com by Kai-Fu Lee

Excerpts:

Teaching
AI will be a great tool for teachers and educational institutions, as it will help educators figure out how to personalize curriculum based on each student’s competence, progress, aptitude, and temperament. However, teaching will still need to be oriented around helping students figure out their interests, teaching students to learn independently, and providing one-on-one mentorship. These are tasks that can only be done by a human teacher. As such, there will still be a great need for human educators in the future.

Criminal defense law
Top lawyers will have nothing to worry about when it comes to job displacement. reasoning across domains, winning the trust of clients, applying years of experience in the courtroom, and having the ability to persuade a jury are all examples of the cognitive complexities, strategies, and modes of human interaction that are beyond the capabilities of AI. However, a lot of paralegal and preparatory work like document review, analysis, creating contracts, handling small cases, packing cases, and coming up with recommendations can be done much better and more efficiently with AI. The costs of law make it worthwhile for AI companies to go after AI paralegals and AI junior lawyers, but not top lawyers.

From DSC:
In terms of teaching, I agree that while #AI will help personalize learning, there will still be a great need for human teachers, professors, and trainers. I also agree w/ my boss (and with some of the author’s viewpoints here, but not all) that many kinds of legal work will still need the human touch & thought processes. I diverge from his thinking in terms of scope — the need for human lawyers will go far beyond just lawyers involved in crim law.

Also see:

15 business applications for artificial intelligence and machine learning — from forbes.com

Excerpt:

Fifteen members of Forbes Technology Council discuss some of the latest applications they’ve found for AI/ML at their companies. Here’s what they had to say…

From DSC: Can we please see a Saturday Night Live skit on this?

On 10/02/2018, in Artificial Intelligence / Machine Learning / Deep Learning, career development, change, corporate / business world, Daniel S. Christian, staying relevant, student-related, UK, workplace, by Daniel Christian

From DSC:
Can we please see a Saturday Night Live skit on this? It would be really interesting to see what happens to the AI based on certain facial expressions! 🙂

Excerpt (emphasis DSC):

Graduates are spending thousands of pounds on training to beat tough emotion-scanning robot interviewers for top City jobs.

Firms such as Goldman Sachs and Unilever are using artificial intelligence (AI) software to weed out candidates, as single advertised positions attract thousands of graduates.

Via a webcam, the software remotely asks preliminary-round candidates 20 minutes of questions and brain-teasers, and records eye movements, breathing patterns and any nervous tics.

From DSC:
But on a more serious note, getting by the Applicant Tracking Systems and AI’s of the world — in order to actually talk to a human being — is getting harder and harder to do.

3 trends shaping the future world of work — from hrtechnologist.com by Becky Frankiewicz, President of Manpower Group North America

Excerpt:

In a world of constant change, continuity has given way to adaptability. It’s no secret the world of work has changed. Yet today it’s changing faster than ever before.

The impact of technology means new skills and new roles are emerging as fast as others become extinct.

My career path is a case in point. When I entered high school, I intended to follow a linear career path similar to generations before me. Pick a discipline, get a degree, commit to it, retire. Now in my fourth career, that’s not how it worked out, and I’m glad. In fact, the only true constant I’ve had is constant learning. Because success in the future won’t be defined by performance, but by potential and the ability to learn, apply and adapt.

From Jobs for Life to Skills for Life
Each day we see firsthand technology’s impact on jobs. 65% of the jobs my three daughters will do don’t even exist yet. Employability is less about what you already know and more about your capacity to learn. It requires a new mindset for us to develop a workforce with the right skillsets, and for individuals seeking to advance their careers. We need to be ready to help upskill and reskill people for new jobs and new roles.

NEW: The Top Tools for Learning 2018 [Jane Hart]

On 09/29/2018, in A/V -- audio/visual, active learning, adjunct faculty, Adobe, adult learning, animation, Apple, Asia, assistive technologies, Australia, blended learning, blogs / blogging, Canada, career development, change, cloud-based computing / apps / other cloud-related, collaboration, colleges, communications, communities of practice, community colleges, content development, corporate / business world, corporate universities / corporate training, design, digital audio, digital learning, digital photography, digital storytelling, digital video, distance education, e-books, e-publishing related items (EPUB and more), e-readers, education, education technology, educational games / serious games, elearning, Europe, Google, Graphics, heutagogy, higher education, homeschooling/homeschoolers, India, instructional design, internet, IT in HE, K-12 related, learning, learning ecosystem, Lifelong learning, Media/film, Microlearning, Microsoft, Mobile learning, Mobile technologies, MOOCs -- Massive Open Online Courses, more choice more control, multimedia, online learning, platforms, PLNs, podcasting, presentations, productivity / tips and tricks, professional development, smart classrooms, social learning / networks, social media, society, story, storytelling, streams of content, student teaching/teacher education, student-related, tablets, teachers, teaching & learning, teaching online, Technologies for your home, technology (general), telecommunications, tools, training / L&D, trends, twitter, UK, United States, universities, vendors, videoconferencing, virtual reality / worlds / learning, Walmart of Education --> New Amazon.com of Higher Education, web design and production, web-based collaboration, workplace, by Daniel Christian

The above was from Jane’s posting 10 Trends for Digital Learning in 2018 — from modernworkplacelearning.com by Jane Hart

Excerpt:

[On 9/24/18], I released the Top Tools for Learning 2018 , which I compiled from the results of the 12th Annual Digital Learning Tools Survey.

I have also categorised the tools into 30 different areas, and produced 3 sub-lists that provide some context to how the tools are being used:

Top 100 Tools for Personal & Professional Learning 2018 (PPL100): the digital tools used by individuals for their own self-improvement, learning and development – both inside and outside the workplace.
Top 100 Tools for Workplace Learning (WPL100): the digital tools used to design, deliver, enable and/or support learning in the workplace.
Top 100 Tools for Education (EDU100): the digital tools used by educators and students in schools, colleges, universities, adult education etc.

3 – Web courses are increasing in popularity.
Although Coursera is still the most popular web course platform, there are, in fact, now 12 web course platforms on the list. New additions this year include Udacity and Highbrow (the latter provides daily micro-lessons). It is clear that people like these platforms because they can chose what they want to study as well as how they want to study, ie. they can dip in and out if they want to and no-one is going to tell them off – which is unlike most corporate online courses which have a prescribed path through them and their use is heavily monitored.

5 – Learning at work is becoming personal and continuous.
The most significant feature of the list this year is the huge leap up the list that Degreed has made – up 86 places to 47th place – the biggest increase by any tool this year. Degreed is a lifelong learning platform and provides the opportunity for individuals to own their expertise and development through a continuous learning approach. And, interestingly, Degreed appears both on the PPL100 (at 30) and WPL100 (at 52). This suggests that some organisations are beginning to see the importance of personal, continuous learning at work. Indeed, another platform that underpins this, has also moved up the list significantly this year, too. Anders Pink is a smart curation platform available for both individuals and teams which delivers daily curated resources on specified topics. Non-traditional learning platforms are therefore coming to the forefront, as the next point further shows.

From DSC:
Perhaps some foreshadowing of the presence of a powerful, online-based, next generation learning platform…?

Prudenti: Law schools facing new demands for innovative education — from libn.com by A. Gail Prudenti

Excerpt (emphasis DSC):

Law schools have always taught the law and the practice thereof, but in the 21st century that is not nearly enough to provide students with the tools to succeed.

Clients, particularly business clients, are not only looking for an “attorney” in the customary sense, but a strategic partner equipped to deal with everything from project management to metrics to process enhancement. Those demands present law schools with both an opportunity for and expectation of innovation in legal education.

At Hofstra Law, we are in the process of establishing a new Center for Applied Legal Technology and Innovation where law students will be taught to use current and emerging technology, and to apply those skills and expertise to provide cutting-edge legal services while taking advantage of interdisciplinary opportunities.

Our goal is to teach law students how to use technology to deliver legal services and to yield graduates who combine exceptional legal acumen with the skill and ability to travel comfortably among myriad disciplines. The lawyers of today—and tomorrow—must be more than just conversant with other professionals. Rather, they need to be able to collaborate with experts in other fields to serve the myriad and intertwined interests of the client.

Also see:

Workforce of the future: The competing forces shaping 2030 — from pwc.com

Excerpt (emphasis DSC):

We are living through a fundamental transformation in the way we work. Automation and ‘thinking machines’ are replacing human tasks and jobs, and changing the skills that organisations are looking for in their people. These momentous changes raise huge organisational, talent and HR challenges – at a time when business leaders are already wrestling with unprecedented risks, disruption and political and societal upheaval.

The pace of change is accelerating.

Graphic by DSC

Competition for the right talent is fierce. And ‘talent’ no longer means the same as ten years ago; many of the roles, skills and job titles of tomorrow are unknown to us today. How can organisations prepare for a future that few of us can define? How will your talent needs change? How can you attract, keep and motivate the people you need? And what does all this mean for HR?

This isn’t a time to sit back and wait for events to unfold. To be prepared for the future you have to understand it. In this report we look in detail at how the workplace might be shaped over the coming decade.

From DSC:

Peruse the titles of the articles in this document (that features articles from the last 1-2 years) with an eye on the topics and technologies addressed therein!

Artificial Intelligence (AI), virtual reality, augmented reality, robotics, drones, automation, bots, machine learning, NLP/voice recognition and personal assistants, the Internet of Things, facial recognition, data mining, and more. How these technologies roll out — and if some of them should be rolling out at all — needs to be discussed and dealt with sooner. This is due to the fact that the pace of change has changed. If you can look at those articles — with an eye on the last 500-1000 years or so to compare things to — and say that we aren’t living in times where the trajectory of technological change is exponential, then either you or I don’t know the meaning of that word.

The ABA and law schools need to be much more responsive and innovative — or society will end up suffering the consequences.

Daniel Christian

How AI could help solve some of society’s toughest problems — from MIT Tech Review by Charlotte Jee
Machine learning and game theory help Carnegie Mellon assistant professor Fei Fang predict attacks and protect people.

Excerpt:

At MIT Technology Review’s EmTech conference, Fang outlined recent work across academia that applies AI to protect critical national infrastructure, reduce homelessness, and even prevent suicides.

Google Cloud’s new AI chief is on a task force for AI military uses and believes we could monitor ‘pretty much the whole world’ with drones — from businessinsider.in by Greg Sandoval

Andrew Moore, the new chief of Google Cloud AI, co-chairs a task force on AI and national security with deep defense sector ties.
Moore leads the task force with Robert Work, the man who reportedly helped to create Project Maven.
Moore has given various talks about the role of AI and defense, once noting that it was now possible to deploy drones capable of surveilling “pretty much the whole world.”
One former Googler told Business Insider that the hiring of Moore is a “punch in the face” to those employees.

How AI can be a force for good — from science.sciencemag.org

Excerpt:

The AI revolution is equally significant, and humanity must not make the same mistake again. It is imperative to address new questions about the nature of post-AI societies and the values that should underpin the design, regulation, and use of AI in these societies. This is why initiatives like the abovementioned AI4People and IEEE projects, the European Union (EU) strategy for AI, the EU Declaration of Cooperation on Artificial Intelligence, and the Partnership on Artificial Intelligence to Benefit People and Society are so important (see the supplementary materials for suggested further reading). A coordinated effort by civil society, politics, business, and academia will help to identify and pursue the best strategies to make AI a force for good and unlock its potential to foster human flourishing while respecting human dignity.

Ethical regulation of the design and use of AI is a complex but necessary task. The alternative may lead to devaluation of individual rights and social values, rejection of AI-based innovation, and ultimately a missed opportunity to use AI to improve individual wellbeing and social welfare.

Robot wars — from ethicaljournalismnetwork.org by James Ball
How artificial intelligence will define the future of news

Excerpt:

There are two paths ahead in the future of journalism, and both of them are shaped by artificial intelligence.

The first is a future in which newsrooms and their reporters are robust: Thanks to the use of artificial intelligence, high-quality reporting has been enhanced. Not only do AI scripts manage the writing of simple day-to-day articles such as companies’ quarterly earnings updates, they also monitor and track masses of data for outliers, flagging these to human reporters to investigate.

Beyond business journalism, comprehensive sports stats AIs keep key figures in the hands of sports journalists, letting them focus on the games and the stories around them. The automated future has worked.

The alternative is very different. In this world, AI reporters have replaced their human counterparts and left accountability journalism hollowed out. Facing financial pressure, news organizations embraced AI to handle much of their day-to-day reporting, first for their financial and sports sections, then bringing in more advanced scripts capable of reshaping wire copy to suit their outlet’s political agenda. A few banner hires remain, but there is virtually no career path for those who would hope to replace them ? and stories that can’t be tackled by AI are generally missed.

Who’s to blame when a machine botches your surgery? — from qz.com by Robert Hart

Excerpt:

That’s all great, but even if an AI is amazing, it will still fail sometimes. When the mistake is caused by a machine or an algorithm instead of a human, who is to blame?

This is not an abstract discussion. Defining both ethical and legal responsibility in the world of medical care is vital for building patients’ trust in the profession and its standards. It’s also essential in determining how to compensate individuals who fall victim to medical errors, and ensuring high-quality care. “Liability is supposed to discourage people from doing things they shouldn’t do,” says Michael Froomkin, a law professor at the University of Miami.

Alibaba looks to arm hotels, cities with its AI technology — from zdnet.com by Eileen Yu
Chinese internet giant is touting the use of artificial intelligence technology to arm drivers with real-time data on road conditions as well as robots in the hospitality sector, where they can deliver meals and laundry to guests.

Excerpt:

Alibaba A.I. Labs’ general manager Chen Lijuan said the new robots aimed to “bridge the gap” between guest needs and their expected response time. Describing the robot as the next evolution towards smart hotels, Chen said it tapped AI technology to address painpoints in the hospitality sector, such as improving service efficiencies.

Alibaba is hoping the robot can ease hotels’ dependence on human labour by fulfilling a range of tasks, including delivering meals and taking the laundry to guests.

Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform — from marketwatch.com

Excerpt:

Accenture has enhanced the Accenture Intelligent Patient Platform with the addition of Ella and Ethan, two interactive virtual-assistant bots that use artificial intelligence (AI) to constantly learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers (HCPs) and caregivers. Designed to help improve a patient’s health and overall experience, the bots are part of Accenture’s Salesforce Fullforce Solutions powered by Salesforce Health Cloud and Einstein AI, as well as Amazon’s Alexa.

German firm’s 7 commandments for ethical AI — from france24.com

Excerpt:

FRANKFURT AM MAIN (AFP) –
German business software giant SAP published Tuesday an ethics code to govern its research into artificial intelligence (AI), aiming to prevent the technology infringing on people’s rights, displacing workers or inheriting biases from its human designers.

A new metal 3-D printing competitor has entered the arena [MIT Tech Review and HP]

On 09/15/2018, in 3D, business, corporate / business world, emerging technologies, ideas, innovation, workplace, by Daniel Christian

A new metal 3-D printing competitor has entered the arena — from MIT Tech Review’s 9/11/18 newsletter

HP just announced its first metal 3-D printer, along with a several high-profile customers.

Some background: Metal 3-D printing has been slow to take off except for niche applications. But over the past few years it’s begun overcoming its cost and speed barriers (prompting us to make it one of our 10 Breakthrough Technologies of 2018).
The news: HP’s new printer, HP Metal Jet (which will run you about $400,000), launched yesterday. Off the bat its machines will be used by GKN Powder Metallurgy, which makes more than 13 million parts a day, as well as Volkswagen and metal manufacturer Parmatech. “The world runs on metals—hundreds of billions of metal parts are produced each year,” says Tim Weber, global head of 3D printing materials and advanced applications at HP.
The tech: The machine will use a process called binder-jet printing, which uses layers of metal powder and a binding agent (which acts like glue) to build up a part. These fragile products are then heated until they melt into the finished design.
The advantage: The company will be up against longer standing metal 3-D printing rivals, including Desktop Metal, GE, and Markforged. HP’s feels its real leg up is its ability to use many of the same elements used in its other 2-D and 3-D plastic printers in its metal machines.
How it’ll change work: Metal 3-D printing has the potential to further automate the manufacturing floor. The printers require less human involvement to keep them running than many other pieces of equipment. The technology could also allow large factories that mass-produce a limited range of parts to be replaced by smaller ones that make a wider variety, changing where and how people work. Such competition can help push prices down and drive innovation.

HP Launches World’s Most Advanced Metals 3D Printing Technology for Mass Production to Accelerate 4th Industrial Revolution — from press.ext.hp.com

Try before you buy: “Education Up” colleges & universities are ill-prepared for the coming of “Employer Down”

On 09/07/2018, in 21st century, business, career development, changing business models, collaboration, colleges, community colleges, future of higher education, higher education, staying relevant, student-related, surviving, trends, universities, vendors, workplace, youth, by Daniel Christian

Try before you buy — from universityventures.com

Excerpts:

There are two reasons why the skills gap persists in a full-employment economy. On the student or candidate side, there is “Education Friction.” Education Friction is why individuals fail to upskill themselves with the skills demanded by employers. This is a result of the time required to upskill, the cost, and – most important – the uncertainty of a positive employment outcome. The second and often overlooked contributor to the skills gap is “Hiring Friction” on the part of employers; employers are increasingly reluctant to hire candidates without exact relevant experience. The cost of a bad hire is higher than ever, as is employee churn, as is the cost of replacing terminated employees – all of which have contributed to an increase in experience requirements for positions that should be (and once were) entry level.

…

From time immemorial, all serious education, training, and workforce efforts to close the skills gap have started by identifying missing skills, developing curriculum, and delivering programs. These “Education Up” models are logical, but also easy. The hardest part of the skills gap is not identifying skills or skill building, but rather building the bridge to employers.

…

The urgent need to reduce Hiring Friction, coupled with the regulatory barrier to utilizing assessments at the top of the hiring funnel, is giving rise to new models that are the antithesis of “Education Up.” These new “Employer Down” models start with employers and the entry-level positions they need to fill, and eliminate Hiring Friction by allowing employers to try before they buy. Staffing and business services companies are hiring candidates themselves, providing Last-Mile Training, and placing newly-trained talent at the service of employers so they can try before they buy. Some Employer Down models add a new “emerging talent” product to an existing talent business (i.e., staffing or placement). Others establish outsourced apprenticeship programs to add a talent dimension to an existing business service, which can boost pricing power, increase market share, and accelerate growth. What they have in common is that candidates are hired and trained by the provider and then, while remaining employed by the provider, perform work for clients; clients convert candidates to full-time employees only when they’re good and ready. Here’s what else they have in common: scalable business models built around the provision of proven entry-level talent.

“Education Up” colleges and universities are ill-prepared for the coming of “Employer Down.”

Learning Ecosystems

An open letter to Microsoft and Google’s Partnership on AI [Leonhard]

Reflections on “10 jobs that are safe in an AI world” [Lee]

The ABA and law schools need to be much more responsive and innovative — or society will end up suffering the consequences. [Christian]

Peruse the titles of the articles in this document (that features articles from the last 1-2 years) with an eye on the topics and technologies addressed therein!

How AI could help solve some of society’s toughest problems [Jee] + 7 other AI related items showing the potential +’s and -‘s of tech

A new metal 3-D printing competitor has entered the arena [MIT Tech Review and HP]

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