21st century

GenAI practice blossoms through the open exchange of insights — from timeshighereducation.com by Samuel Doherty, who is the education and innovation coordinator at the University of Newcastle in Australia
How a structured GenAI professional development series, built around practice, peer voices and multiple entry points, fosters open exchange among colleagues, universities and industry

Connect internal practice to sector-wide thinking
Whatever is happening within any single institution is only part of the picture. Effective GenAI practice grows through open exchange of insights among colleagues, universities, professional bodies and industry, and a development programme that is entirely inward-looking risks missing both useful knowledge and important shifts in expectation.

Our AI sector voices sessions aim to bring external contributors into the programme: researchers, practitioners and sector representatives working at the intersection of GenAI and higher education. The aim is to situate institutional practice within the wider conversation and to signal to staff that the institution is genuinely engaged with that conversation, not just managing it internally.

In the Australian context, the Tertiary Education Quality and Standards Agency (Teqsa) people pillar positions staff as drivers, enablers, users and innovators of GenAI practice, and identifies a lack of information or understanding as one of the primary barriers to ethical and effective engagement. That framing is useful regardless of regulatory context: institutions that treat their people as active participants in shaping practice, rather than recipients of policy, are likely to develop more durable capability.

Regular, lightweight communications, a weekly community of practice update and a monthly all-staff digest can maintain momentum between sessions without adding significantly to anyone’s workload.

Words are easy to say…and much harder for American businesses to back up. Alternative title: Cut the B.S. and actually care about your customers…like you say you do. [Christian]

On 05/28/2026, in 21st century, business, changing business models, communications, corporate / business world, Daniel S. Christian, ethics, hearts -- matters of the heart, relationships, telecommunications, United States, workplace, by Daniel Christian

Words are easy to say. Examples:

We are the leading ____ in the Midwest/Southwest/Northwest/etc. (says who? Prove it.)
Our patients’ care is important to us (no, it’s not…you only care if your customers’ accounts are paid in full. If patients’ care were actually important, you would fix what’s broken.)
Your call is important to us (no, it’s actually not. If it were actually important to you, you would have more customer service reps working so that the wait times were either non-existent or much shorter. The truth is that you would rather cut costs/headcount and have your customers wait. Be truthful about it. Stop the B.S.)

A vast number of American corporations don’t actually care about their customers — their concern focuses solely on obtaining their customers’ money.
One of the ways this plays out is that they hide behind the labyrinths that are designed into the call pathways in their Voice Response Units (VRUs). VRUs have been abused. Corporations hide behind them. It’s hard to actually reach a person or hold a person accountable for something.

And now, with executives getting rid of entry-level jobs in customer service, they seek to cut costs further as they implement AI-based systems…which rarely give us what we’re looking for.

But even in written communications, times seem to be changing…and not for the better. I had a customer service rep write me a letter recently (regarding an incident with our daughter’s experience at a blood lab). But in the letter, she didn’t even provide her last name or a direct phone # in her correspondence. This would NEVER have happened in business letters back in the day — her last name would have been present, for sure — and likely a direct phone #. This isn’t her fault. It’s her leadership’s fault. BTW, the issue was passed along to the lab’s leadership…and she closed her ticket out. But there was no mention of an actual fix or resolution. Nice hand washing job, don’t you think?

Another case in point. This time, involving Apple. (BTW, I’ve been a long-time Apple fan…until the last several years. They have lost some of their focus on customer service.) I wanted to ask a question about a purchase that showed up on our Visa bill from apple.com/bill. Do you think I could find an 800# to talk with someone at Apple? Nope. You can try to find things via their online-based support systems, but often their documentation doesn’t match up with one’s devices. I couldn’t even use their chat feature — their systems told me that their chat feature wasn’t available (and it was 11:30am EST).

I’m sure if you thought about it, you could come up with your own recent examples of poor customer service experiences — or examples of companies that you did business with who didn’t deliver what they said they would deliver.

The issue runs deeper than we think. It actually has to do with whether people actually care about each other or not. And here in America, actually caring about others seems to be in short supply.

Several legaltech-related items

On 05/25/2026, in 21st century, 24x7x365 access, Access to Justice (A2J), Artificial Intelligence/Agents/LLMs/and Related, law schools, Legal operations, legal reform, legal technologies, legislatures / government / legal, platforms, productivity / tips and tricks, tools, vendors, by Daniel Christian

Easy to miss: Anthropic named the Justice Technology Association as the access-to-justice partner in the launch. The cost floor just dropped (while the product got better) for consumer legal. Law Firm 2.0 gets the headlines. A2J and direct-to-consumer is the largest white space in legal.

Antti Innanen > LAVERN: OPEN SOURCE

It has been a crazy 48 hours. We released Lavern as open source.

An agentic legal system, six months in the making, 155,000+ lines of code, 67 specialist agents, nine workflows, and at least ten things inside it that you could make as a separate product.

I was a bit anxious, like I was organising a kids’ party with balloons, unsure if anyone would come.

But they did.

Lavern the Agentic ‘Law Firm’ Has Arrived #legaltech #agents https://t.co/Kqw7l48xgK

— Artificial Lawyer (@ArtificialLawya) May 20, 2026

What is L&D’s role when AI is already part of work, information and capability? [Taylor & Vinauskaite]

On 05/21/2026, in 21st century, 24x7x365 access, adult learning, Artificial Intelligence/Agents/LLMs/and Related, business, communities of practice, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, emerging technologies, human-computer interaction (HCI), instructional design, intelligent systems, learning, learning ecosystem, Learning Experience Design, training / L&D, United States, by Daniel Christian

Here is Don Taylor’s posting on LinkedIn.com

Also relevant/see:

Here is Egle Vinauskaite’s posting on LinkedIn.com

Global AI Diffusion — Q1 2026 Trends and Insights [Microsoft]

On 05/21/2026, in 21st century, Africa, Artificial Intelligence/Agents/LLMs/and Related, Asia, Australia, Canada, emerging technologies, Europe, game-changing environment, global / globalization, human-computer interaction (HCI), India, innovation, Microsoft, platforms, trends, UK, United States, by Daniel Christian

Global AI Diffusion Q1 2026 Trends and Insights — from Microsoft

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Deans for Impact Releases New Edition of The Science of Learning — from deansforimpact.org
Second edition of seminal report reflects new research amidst growing momentum for evidence-based instruction in teacher preparation and PK-12.

AUSTIN, Texas (May 19, 2026) – Deans for Impact (DFI) today released the second edition of The Science of Learning, a report translating cognitive-science research into practical implications for teaching. The updated edition includes new research on memory, attention, motivation, and learning misconceptions, offering educators a research-based foundation for understanding how to support durable student learning.

First released in 2015, The Science of Learning is DFI’s most widely-used and cited resource, with more than one million downloads. Since its publication, DFI has supported nearly 300 teacher-preparation programs to make instructional quality a priority in the way teachers are prepared, directly impacting more than 110,000 teachers over the last decade.

The second edition arrives at a moment when more than 40 states have made meaningful investments in strengthening evidence-based instruction, particularly in early literacy, mathematics, and the use of high-quality instructional materials. The science of learning supports future teachers to build a comprehensive foundation for instructional decision-making that cuts across content areas and grade levels.
…

The report has been endorsed by more than 100 field experts and leading organizations across the United States and internationally.

Download the report at deansforimpact.org/thescienceoflearning.

An example excerpt:

A New Era of Security: Frontier AI Defense — from paloaltonetworks.com by Sam Rubin

For the last several months, we have had early, unbounded access to the latest frontier AI models. What we’ve seen from that vantage point has made it clear that the window for organizations to get ahead of what’s coming is shorter than most leaders realize.

We have moved past the era of incremental AI improvements into a threat landscape shift. Our testing has revealed a step-change in capability that demonstrates an intuitive understanding of software vulnerabilities. This is more than faster code generation, it is a shift from AI as an assistant to AI as an autonomous agent capable of discovering and chaining flaws at a scale that most defenders aren’t prepared for.

These capabilities will not stay confined to controlled environments for long. When Mythos first launched, we predicted a six-month window before attackers gained access. We now believe that timeline has accelerated significantly.

“Claude For Legal Launches, May Reshape the Legal Tech World” + several other items re: Anthropic’s recent announcement

On 05/16/2026, in 21st century, 24x7x365 access, Access to Justice (A2J), Artificial Intelligence/Agents/LLMs/and Related, law schools, Legal operations, legal reform, legal technologies, legislatures / government / legal, platforms, United States, vendors, by Daniel Christian

Several items re: Anthropic’s recent announcement

[On May 12, 2026, we introduced] 20+ new MCP connectors that link Claude to the software the legal industry already relies on, and 12 new plugins tailored to specific legal work and practice areas. And finally, we’re partnering with the Free Law Project, the Justice Technology Association, and others working to put legal help within reach of people who can’t currently access it.
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Link to Nicola’s posting on LinkedIn

Claude For Legal Launches, May Reshape the Legal Tech World — from Artificial Lawyer’s interview with Mark Pike, Anthropic Associate General Counsel

We have been building toward this moment, and now it’s finally arrived. Anthropic has formally launched ‘Claude For Legal’, a comprehensive offering that could reshape the legal tech world and places the LLM-maker at the heart of the market. (See below Artificial Lawyer interview with Mark Pike, Anthropic Associate General Counsel.)

Legal tech companies from Thomson Reuters and LexisNexis, to Harvey and Legora, are all participants in one way or another, in what is a bold strategic move that changes the legal tech market in ways that would have been unimaginable just a few years ago. (Plus, see comments from Harvey and TR below.) And of course, Freshfields has already gone all-in with Claude, while other major firms are also deeply exploring what it can do.

Claude for Legal will manifest itself across four main paths and builds on work that has already been developed:

‘New Legal Plugins: …
New MCP Connectors: …
Open-source Ecosystem: …
Plus, Free Law Project & Justice Technology Association Partnerships: …

Justice Technology Association Named Access to Justice Partner in Anthropic’s Legal AI Launch — from lawnext.com by Bob Ambrogi

The Justice Technology Association (JTA), a nonprofit trade group representing mission-driven companies focused on the access to justice crisis, announced today that it has joined Anthropic as a launch partner in what Anthropic is calling its first comprehensive legal vertical initiative.

The announcement comes as part of a much-broader announcement by Anthropic of its push into the legal industry, as it just released more than 20 MCP connectors to legal tech products and 12 practice-area plugins for Claude.

“Legal services are out of reach for many people and small businesses, and the gap is widening,” Anthropic said in its announcement. “We’re working with the Free Law Project, Justice Technology Association and other legal aid and public service organizations to help make legal services more affordable and available.”

That makes this the first time that a leading AI company is explicitly naming access to justice as a foundational pillar, JTA says, with Anthropic positioning the initiative as “investing in the premise that AI should expand access to justice — making legal services more affordable and available.”

Anthropic Goes All-In on Legal, Releasing More Than 20 Connectors and 12 Practice-Area Plugins for Claude — from lawnext.com by Bob Ambrogi

Anthropic today took its biggest step yet into the legal market, releasing more than 20 new MCP connectors linking Claude to the software that law firms and legal departments run on, along with 12 new plugins tailored to specific legal practice areas.

Today’s announcement builds on the legal plugin Anthropic released in early February for Claude Cowork — the agentic desktop tool the company introduced in January as “Claude Code for the rest of your work.”

In the months since that initial release, Anthropic says legal professionals have become the most engaged Cowork users of any knowledge-work function, a statistic that likely accelerated this deeper push.

ANTHROPIC JUST OPEN-SOURCED A COMPLETE AI LEGAL SYSTEM COVERING 10 PRACTICE AREAS. 100% FREE.

80+ NAMED AGENTS handling
– contracts
– employment
– litigation
– privacy, IP
– corporate work. All of it

It is called Claude for Legal.

Here is what is going on.

Legal work is… pic.twitter.com/LjGi1VRSgK

— Kanika (@KanikaBK) May 13, 2026

https://t.co/QVaE6niDY2

— Zack Shapiro (@zackbshapiro) February 27, 2026

Three items re: AI in our learning ecosystems

On 05/16/2026, in 21st century, 24x7x365 access, adjunct faculty, adult learning, Artificial Intelligence/Agents/LLMs/and Related, bots, career development, change, cloud-based computing / apps / other cloud-related, colleges, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, digital learning, education technology, emerging technologies, faculty/staff, game-changing environment, generational differences, higher education, human-computer interaction (HCI), innovation, instructional design, intelligent systems, intelligent tutoring, IT in HE, K-12 related, learning, learning ecosystem, Learning Experience Design, liberal arts, library / librarians, organizational change, pace of change, skills, student-related, teachers, teaching & learning, training / L&D, trends, United States, universities, vendors, workplace, by Daniel Christian

LinkedIn Grad’s Guide 2026: Starting your career in the AI era — from linkedin.com by Gianna Prudente
To help you head off in the right direction, we’ve identified where those starting their careers are finding opportunity, based on data from millions of LinkedIn member profiles.

While all of this is happening, colleges are still catching up. Many students are graduating without having spent much time learning how AI actually fits into day-to-day work — even as employers seek out those exact skills.

“Colleges are moving into an era of, we’ll let the faculty decide, which leads to a very uneven experience for students because some faculty are really into AI and other faculty are not,” says Jeff Selingo, a higher education strategist. “Employers are the same; they don’t really know how to act around early careers.”

Taken together, new grads are entering a uniquely challenging environment: fewer traditional entry points, slower turnover and a workplace that’s evolving faster than the systems preparing people for it.

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I knew my writing students were using AI. Their confessions led to a powerful teaching moment — from theguardian.com by Micah Nathan
The problem wasn’t just the perfectly polished, yet mediocre prose. It’s what’s lost when we surrender the struggle to translate thought into words

For a few moments, all was quiet except the classroom’s ticking radiators. Then, a teary-eyed confession: one of the ostensible authors said she only used AI because she was scared of looking stupid, of being criticized for bad writing. She said she loved writing stories and hated having used AI. But she couldn’t stop herself, recounting a sequence similar to an addict’s descent: at first she fed her story into AI for a grammar check, it suggested line edits and she accepted, then it asked if she wanted structural edits, then it offered to rewrite the entire piece.

The other would-be author admitted he had never written a short story before and he had an idea but didn’t know where to start. I asked him why he didn’t reach out to me for help. He shrugged.

One of the other students raised her hand, saying she didn’t understand why it was bad for AI to write stories as long as the stories are based on their ideas. More students spoke: one wanted to know how using AI was any different from using a human editor. Another wanted me to answer why, at a university that launched one of the world’s first AI research programs in 1959, were we even having this debate? Isn’t AI meant to make everyone’s life easier? Less stressful? Isn’t the point of AI to free humans from the tedium of rote tasks?

The conversation that followed their confessions was one of the most productive teaching moments of my eight years at MIT. Writing, I told them, isn’t supposed to be easy, and of course it can be tedious but that doesn’t make it rote. Writing isn’t just the production of sentences – it’s the training of endurance by way of sustained attention. It’s a way of learning what one thinks by attempting to say it.

This $10K AI School Promises to Future-Proof Your Career — from builtin.com by Matthew Urwin
Khan Academy, TED and ETS are starting a new program to equip students and professionals with the skills to thrive in an increasingly AI-driven economy. Here’s what you need to know.

Summary: The Khan TED Institute is a higher-education program that will teach students and workers how to use AI through interactive learning. The program’s AI-centric curriculum is an unproven approach, though, casting doubt on whether it will actually improve learning outcomes and career prospects.

This $10K AI School Promises to Future-Proof Your Career [Urwin]

On 05/12/2026, in 21st century, 24x7x365 access, accessibility / UDL, Alternatives, Artificial Intelligence/Agents/LLMs/and Related, collaboration, colleges, communications, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, cost of getting a degree, dangers of the status quo, Daniel S. Christian, digital learning, education, education reform, education technology, emerging technologies, entrepreneurship, experimentation, faculty/staff, Google, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, K-12 related, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning spaces, Microsoft, pace of change, platforms, productivity / tips and tricks, real-world assignments, reinvent, skills, staying relevant, student-related, teaching online, United States, universities, vendors, by Daniel Christian

This $10K AI School Promises to Future-Proof Your Career — from builtin.com by Matthew Urwin
Khan Academy, TED and ETS are starting a new program to equip students and professionals with the skills to thrive in an increasingly AI-driven economy. Here’s what you need to know.

Summary: The Khan TED Institute is a higher-education program that will teach students and workers how to use AI through interactive learning. The program’s AI-centric curriculum is an unproven approach, though, casting doubt on whether it will actually improve learning outcomes and career prospects.

Higher education might be on the verge of a radical overhaul to bring it up to speed in the age of artificial intelligence. At the TED2026 conference, Khan Academy, TED and ETS announced that they’re partnering to establish the Khan TED Institute — a new program that reorients the college curriculum around AI. By joining forces, the education technology trio aims to develop an alternative to traditional universities that better tracks student progress, teaches more relevant skills and provides a more personalized learning experience.

Accessibility is another major tenet of the Khan TED Institute. Its virtual nature allows anyone with an internet connection to participate in the program and makes it easier for students to move at their preferred pace. And because its curriculum prioritizes competency over course credits, advanced learners can complete the program in a shorter period. Time isn’t the only thing students can save on, either: The Institute promises a bachelor’s degree for less than $10,000, offering a much more affordable alternative to the typical four-year degree.

From DSC:
Faculty senates don’t do well with this pace of change. But to their credit, few organizations can begin to deal with this pace of change.

When anyone can build a course, the real job is deciding which ones shouldn’t exist [Hardman]

On 05/11/2026, in 21st century, 24x7x365 access, Artificial Intelligence/Agents/LLMs/and Related, business, communities of practice, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, innovation, instructional design, intelligent systems, learning ecosystem, Learning Experience Design, training / L&D, trends, UK, by Daniel Christian

When anyone can build a course, the real job is deciding which ones shouldn’t exist — from drphilippahardman.substack.com by Dr. Philippa Hardman
Why deciding is the only L&D skill AI can’t replace.

The biggest AI risk that L&D faces isn’t that it gets left behind: it’s that we build more — and flood the organisation with meh-quality content nobody needed in the first place.

In this post, I’ll make the case that:

The L&D job has just split in two — and most of us are still working on the wrong half.
There’s a new operating model coming for the role, and it’s already running inside a lot of the companies you’ve heard of.
The smartest critique of everything I’m about to argue comes from Ethan Mollick — and I think he’s half right.

The question we’ve been asking for the last two years — “how do I get faster at building?” — was the wrong one.

The real question is: can I look at fifteen AI-generated learning assets and decide which three are worth scaling — and put my name to that decision?

Let AI Interview You — from wondertools.substack.com by Jeremy Caplan & Jay Dixit
A smarter way to get past the blank page

There’s nothing wrong with using AI to get answers to your questions. But there’s another mode of interacting with AI that many people never consider — one I find much more useful for my creative process.

Here’s what I do instead: I flip the script and let the AI ask the questions. Instead of prompting AI, I get the AI to prompt me.

6 Reasons Universities Are Building Media Labs Now — from edtechmagazine.com by Brad Grimes
Digital production centers help institutions close the gap between academic training and professional practice.

Higher education is undergoing a significant transformation in how it prepares the next generation of media professionals. Across the country, universities are investing in state-of-the-art media labs — facilities built not around traditional classroom instruction, but around the tools, workflows and collaborative environments that define today’s professional production landscape. These spaces represent a fundamental rethinking of what it means to train students for careers in film, animation, gaming and digital storytelling.

Dr. Hardman’s post on LinkedIn
and/or
See Dr. Hardman’s post on substack.com entitled:

The Illusion AI Productivity Gains
Why your AI tools aren’t delivering the ROI you were promised — and what to do about it

Learning Ecosystems

Words are easy to say…and much harder for American businesses to back up. Alternative title: Cut the B.S. and actually care about your customers…like you say you do. [Christian]

6 Reasons Universities Are Building Media Labs Now [Grimes]

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