From DSC:
I have had two instances recently where the phone-based systems (i.e., the Voice Response Units) haven’t worked…at all. They either wouldn’t let me do something as simple as updating my credit card number on file or checking on the status of a prescription. Human beings had to get involved to help me get the issues resolved. (Sounds a bit like the recent issues with the FAFSA forms, as I think about it.)

This is old hat, I know. This is common knowledge. But with AI, I’m increasingly concerned that the temptations are there for the MBAs/executives out there to lay off employees and boost their short-term profits (so that Wall Street will reward them and so that they can get their year-end bonuses).

The reminder/lesson for businesses and organizations of all types (including colleges and universities):

  • Unless you want to piss off and lose your customers, always allow your customers to stop using a VRU and go directly to a person that they can talk to.
  • Then empower those employees on the front lines as much as possible so that they can get the issues resolved for your customers.
  • Don’t think you are putting your MBA to good use by laying off your employees after you implement some new VRU system or AI-backed system. Don’t be too quick to think that you’re going to save all kinds of money by going with AI. This might be the case down the line, but I wouldn’t be too quick to get there yet. And even when you do get there, please allow us to talk to human beings.
 

Who Will Be the Academic Prompt Engineering Experts? — from wallyboston.com by Wally Boston

Excerpts:

As I mentioned in a post a month ago, prompt engineering is the term of art for prompting a generative AI tool like ChatGPT-4 to produce an answer to a question, analysis of a problem, or an essay about a particular topic.

It’s ironic that the “experts” providing prompt engineering courses are not academics. I happen to believe that there are academics mastering prompt engineering as I write this.

Last week, I wrote about generative AI tools that could be used to decrease the instructional design time required to build a college course. I also wrote an article about Villanova University professor Noah Barsky’s opinion piece suggesting that all MBA curriculums should be rewritten to teach their students how to utilize AI tools in their professions. Business schools with outdated curriculums will not prepare their graduates for businesses expecting them to be able to master state of the art AI tools.


Also relevant/see:

From DSC:
Read that again…

“In June, when students are finishing up their classes, they may be punished by their instructors for using AI as a writing tool. But in July, when they’re out on the job market, they can be punished by their employers or potential employers for not knowing how to use AI as a writing tool.”

 


Also relevant/see:

11 Tips to Take Your ChatGPT Prompts to the Next Level — from wired.com by David Nield
Sure, anyone can use OpenAI’s chatbot. But with smart engineering, you can get way more interesting results.

Excerpts:

You don’t have to do all the typing yourself when it comes to ChatGPT. Copy and paste is your friend, and there’s no problem with pasting in text from other sources.

Another way to improve the responses you get from ChatGPT is to give it some data to work with before you ask your question.

Your answers can be seriously improved if you give ChatGPT some ingredients to work with before asking for a response.

 

From DSC:
Below are several months’ worth of labor market updates from Handshake’s blog — with thanks to Paul Fain for this resource.

February 2023 Early Talent Labor Market Update — from joinhandshake.com/blog/
Demand for tech talent outside of coastal states

Key takeaways

  • Tech hubs no longer? Traditional tech hubs like California and New York are seeing fewer entry-level job openings for technical talent and less interest from students.
  • A rising tech diaspora: States in other parts of the country, like Iowa (+10.9%) and Maryland (+5.1%), are emerging as locations with more job postings for technical roles—at the same time, students have demonstrated interest in applying to opportunities in those states.
  • New hubs for tech talent: Students are demonstrating greater openness to a wider array of geographic locations for tech roles with large increases in applications per job in states like Oklahoma (4.8x), Arizona (2.3x), and Oregon (2.7x).

January 2023 Early Talent Labor Market Updates — from joinhandshake.com/blog/
Employers still have strong demand for entry-level technical talent.

Key takeaways
2022 was a difficult year for workers in tech, as the industry was hit hard by hiring freezes and layoffs. Despite an overall slowdown in tech sector hiring, there are several bright spots in the technical labor market that should give early talent reason for optimism.

  • Tech industry is still investing in (tech) talent
  • Software and computer tech jobs outside of tech industry
  • Tech, but not in software

December 2022 Early Talent Labor Market Updates — from joinhandshake.com/blog/
Part-time jobs falling year over year with retail leading the way

Key takeaways

  1. Demand for early talent to fill part-time roles has dropped compared to earlier this year, and part-time jobs saw the largest year-over-year decrease (-32%) in job postings on the platform, when compared to full-time and internships.
  2. Notably employers who are still creating new jobs have been hiring more for full-time roles and internships with job postings per employer up 1% and 7% respectively.
  3. The retail industry, which relies on part-time workers through the holiday season, has seen the greatest year-over-year decrease in part-time job postings that were listed between October and November with a drop of 51%
 

The practical guide to using AI to do stuff — from oneusefulthing.substack.com by Ethan Mollick; with thanks to Sam DeBrule for this resource. Ethan Mollick is a professor at the Wharton School of the University of Pennsylvania where he studies entrepreneurship & innovation, as well as how we can better learn and teach.
A resource for students in my classes (and other interested people).

Excerpts:

My classes now require AI (and if I didn’t require AI use, it wouldn’t matter, everyone is using AI anyway). But how can students use AI well? Here is a basic tutorial and guide I am providing my classes. It covers some of the many ways to use AI to be more productive, creative, and successful, using the technology available in early 2023, as well as some of the risks.

Come up with ideas 
Open Source Option: Nothing very good
Best free (for now) option: ChatGPT (registration may require a phone number)
Best option if ChatGPT is down: OpenAI Playground
.


Also relevant/see:

ChatGPT for educators -- a free 17 lesson course

 



On a relevant note:

Gen Z says school is not equipping them with the skills they need to survive in a digital world — from fastcompany.com by Shalene Gupta; with thanks to Robert Gibson for this resource
According to a study from Dell Technologies, Gen Z-ers in 15 different countries feel their government could do better.

Excerpt:

They see an education and skills gap: Forty-four percent said that school only taught them very basic computing skills, while 37% said that school education (for children under age 16) didn’t prepare them with the technology skills they needed for their planned careers. Forty percent consider learning new digital skills essential to future career options.

It’s clear that Gen Z see technology as pivotal for their future prosperity. It is now up to us—leading technology providers, governments, and the public sector—to work together and set them up for success by improving the quality and access to digital learning. Forty-four percent of Gen Z feel educators and businesses should work together to bridge the digital skills gap, and with the speed at which technology continues to evolve, this will require constant collaboration.

Aongus Hegarty, president of international markets at Dell Technologies


 

What’s Stopping You from Reinventing Your Career? — from hbr.org by Heather Cairns-Lee and Bill Fischer; with thanks to Mr. Roberto Ferraro for this resource

Summary (emphasis DSC):

In the authors’ work teaching and coaching thousands of managers, they have identified four traps – self-sufficiency, overthinking, procrastination and searching for the answer – that prevent leaders from taking the first steps necessary for considering and exploring possible new versions of themselves for the future. The authors have found ways to help leaders recognize which traps they are falling into and start imagining a way out — largely inspired by design thinking principles such as rapid prototyping, making ideas visual, and getting quick feedback.

 

Wharton, Berkeley, NYU Offering Online M.B.A.s for the First Time — from wsj.com by Lindsay Ellis; with thanks to the GSV N2K Daily Newsletter for this resource
More elite business schools try virtual degrees to lure graduate students

Online M.B.A. students at Boston University watch live broadcasts
of professors and talk on a virtual forum.
PHOTO: CARLIN STIEHL FOR THE WALL STREET JOURNAL

 

From DSC, along the lines of online-based learning:

 

We must end ‘productivity paranoia’ on working from home says Microsoft — from inavateonthenet.net

Excerpt:

As part of a survey on hybrid working patterns of more than 20,000 people in 11 countries, Microsoft has called for an end to ‘productivity paranoia’ with 85% of business leaders still saying they find it difficult to have confidence in staff productivity when remote working.

“Closing the feedback loop is key to retaining talent. Employees who feel their companies use employee feedback to drive change are more satisfied (90% vs. 69%) and engaged (89% vs. 73%) compared to those who believe their companies don’t drive change. And the employees who don’t think their companies drive change based on feedback? They’re more than twice as likely to consider leaving in the next year (16% vs. 7%) compared to those who do. And it’s not a one-way street. To build trust and participation in feedback systems, leaders should regularly share what they’re hearing, how they’re responding, and why.”

From DSC:
It seems to me that trust and motivation are highly involved here. Trust in one’s employees to do their jobs. And employees who aren’t producing and have low motivation levels should consider changing jobs/industries to find something that’s much more intrinsically motivating to them. Find a cause/organization that’s worth working for.

 

The Multidisciplinary Approach to Thinking — from fs.blog by Peter Kaufman; with thanks to Robert Ferraro for this resource

Excerpt:

Peter Kaufman is one of the most successful businessmen of our time, and yet few people have ever heard of him. He’s the CEO of Glenair, an aerospace company based in California, and the editor of Poor Charlie’s Almanack, a book about Charlie Munger.

This speech was to the California Polytechnic State University Pomona Economics Club. The transcript and audio are reproduced here with the permission of Peter Kaufman.

As with many “conversational” talks given without notes, it’s better to listen to the audio to pick up on subtleties that won’t come across in the lightly edited transcript.

There is a simple takeaway. Using a true multidisciplinary understanding of things, Peter identifies two often overlooked, parabolic “Big Ideas”: 1) Mirrored Reciprocation (go positive and go first) and 2) Compound Interest (being constant). A great “Life Hack” is to simply combine these two into one basic approach to living your life: “Go positive and go first, and be constant in doing it.”

 

Women in Tech: A Complete Guide — from techguide.org by Vasilia Niles

Excerpt:

This guide is all about how to get more women in tech. First, we will examine why the gender gap in tech fields exists and what we can do about it. And then, we will take a look at the best way to find opportunities for women interested in science, technology, and engineering — including scholarships, internships, and employment opportunities all geared toward the most cutting edge fields.

Closing the gap in tech is important for many reasons. Firstly, women make up 40 percent of the US workforce. With the tech industry being the fastest growing sector and others rapidly shrinking, there will be a disparity between supply and demand for employees if this continues. This is already the case in some tech sectors like cybersecurity.

Secondly, women-led companies and companies with more female employees historically outperform by 3x ones that are male dominant. In fact, in companies where 50 percent or more of executives are women, there are reported higher job satisfaction, better work culture, equal and higher pay, and less female employee turnover. 

 

one hundred best workplaces for innovators -- from fastcompany dot com

one hundred best workplaces for innovators — from fastcompany.com

Excerpt:

In this era of distributed workforces and mass attrition (the so-called Great Resignation), our fourth annual Best Workplaces for Innovators list highlights more than 100 companies that energize employees by rewarding creativity wherever it arises. The venerable toy giant Mattel operates a “virtual garage platform” that allows workers at any level to pitch new concepts, while Maverick Quantum, a Texas-based artificial intelligence platform, goes one step further, soliciting ideas not only from employees but also from their family members. “These innovative organizations have cultures that offer meaningful employee engagement, and a chance to change the world,” says Paul Daugherty, group chief executive of Technology and CTO at Accenture, Fast Company’s research partner on Best Workplaces for Innovators.

One of the articles in this series is at:

Best Workplaces for Innovators 2022: Innovation Team of the Year — from fastcompany.com by Jay Woodruff
A group of Alaska Airlines employees take top honors.

Excerpt:

Whether focused on microscopic computer chips or cement trucks full of concrete, these six teams stood out to Fast Company judges for devising innovative solutions to global problems.

 

Coursera’s Global Skills Report

Excerpt from the Executive Summary:

Here are some of our top findings:

  • Digital skills are the shared language of the modern economy.
  • Women’s participation continued to rise.
  • The developing world had the highest rate of learner growth.
  • Lower levels of internet access mean lower levels of skills proficiency.
  • Courses in human skills had more learners from developed countries, while those in digital skills had more from developing ones.
  • The U.S. held steady in its overall skills proficiency ranking—yet it lost meaningful ground in core technology and data science skills.
  • Europe leads the world in skills proficiency.
  • Proficiency in technology and data science skills varies widely across the Asia-Pacific region.
  • Learners used Coursera to understand the pandemic.
 

Momentum builds behind a way to lower the cost of college: A degree in three years — from hechingerreport.org by Jon Marcus
Skepticism about the cost and duration of a higher education drives a need for speed

Excerpt:

A rare brand-new nonprofit university, NewU has a comparatively low $16,500-a-year price that’s locked in for a student’s entire education and majors with interchangeable requirements so students don’t fall behind if they switch.

But the feature that appears to be really winning over applicants is that NewU will offer bachelor’s degrees in three years instead of the customary four.

“We didn’t think the three-year bachelor’s degree was going to be the biggest draw,” said Stratsi Kulinski, president of the startup college. “But it has been, hands-down. Consumers are definitely ready for something different.”

 

All aboard: Bitcoin’s rise inspires even big banks to staff up on crypto talent — from linkedin.com by George Anders

Excerpt:

That’s according to a new analysis by LinkedIn’s Economic Graph team, which finds that major financial services firms will add more than three times as many staff steeped in digital-asset experience this year than in 2015. That pace jumped 40% in the first half of 2021 alone, compared with the same period last year.

“The opportunities in digital assets are plentiful,” BNY Mellon’s Roman Regelman, the bank’s CEO of asset servicing and head of digital, told LinkedIn News. “We can now attract talent in a very different way.”

Also relevant, see:

  • Wharton’s New Crypto Course to Take Crypto for Tuition Fees — from insidehighered.com by Suzanne Smalley
    Excerpt:
    The Wharton School of the University of Pennsylvania last week announced it would become the first Ivy League school and the first American business school to accept enrollment payments in cryptocurrency via Coinbase. The announcement came alongside news that the prestigious business school also has launched an online certificate program focused on the economics of blockchain and digital assets.
 

8 ways to keep learning and developing new skills while at home — from babbel.com by Alice Austin
Being stuck inside doesn’t have to mean an end to personal development. Here’s how to keep learning new things while staying at home.

Excerpt:

Free Code Camp has been assembling a long list of courses that span multiple disciplines, from Data Science and Business to Personal Development and Art. They’re all Massive Open Online Courses (MOOCs), and they allow you to take university-created online classes through providers such as Coursera or Udacity.

So that class you missed out your first time going to college? Now would be the time to go back and really enjoy it.

There are tons of online tutorials on YouTube and many apps that can help you hone your skills. Yousician is an app that provides video tutorials to learn piano, guitar, bass and ukulele. There are other apps that specialize in one area, like Flowkey for piano, or SingTrue for vocals. Whatever instrument you have lying around, there are definitely resources out there for you to improve your skills.

 

Business implications of AI within tax & accounting — from reuters.com by Yuiko Nakao (Japan)

Excerpt:

With AI promising the greatest transformation in many industries, including tax & accounting, we need to begin asking what the implications of this will be.

Artificial intelligence (AI) continues to promise the greatest level of transformation within many industries, including tax & accounting. “The global AI market was valued at $62.35 billion in 2020, and is expected to expand at a compound annual growth rate of 40.2% between 2021 to 2028,” according to Grand View Research.

 
© 2024 | Daniel Christian