intelligent systems

Six Examples of Augmented Reality in Performance Support — from learningsolutionsmag.com by Jeff Batt

Excerpt:

What do you think of when you hear the words “performance support”? We may all have our interpretation, but for me, performance support gives the learner instruction on how to perform actions while on the job and in the moment they need it. That has AR written all over it.

AR in performance support puts learning content in the context of what the learner is seeing. It enhances the real world, and it guides the learner through steps they need to take in the real world and even allows them to explore content they cannot easily access otherwise.

That has enormous potential for the learning and development space and gets me super excited about using AR. In this article, I’ll explore some possible scenarios for using AR in your performance support materials.

FTI 2020 Trend Report for Entertainment, Media, & Technology [FTI]

On 11/13/2019, in 21st century, 24x7x365 access, 3D, A/V -- audio/visual, Amazon, analytics, Apple, Artificial Intelligence/Agents/LLMs/and Related, Asia, Augmented Reality (AR), Australia, Blockchain, bots, business, Canada, career development, change, changing business models, cloud-based computing / apps / other cloud-related, collaboration, communications, computer science, content development, aggregation, repositories, convergence, corporate / business world, creativity, digital audio, digital photography, digital video, drama/theater, education technology, educational games / serious games, emerging technologies, engagement / engaging students, engineering, entrepreneurship, Europe, experimentation, Facebook / Meta Platforms, future, game-changing environment, generational differences, global / globalization, Google, human-computer interaction (HCI), IBM, ideas, immersion, India, innovation, intelligent systems, interactivity, internet, law schools, leadership, learning ecosystem, legislatures / government / legal, media/film, Microsoft, Mixed Reality (MR), multimedia, Natural Language Processing (NLP), Near Field Communication (NFC), parents/guardians, photography, platforms, policy, privacy, programming, psychology, publishing, robotics, smart/connected TV, social learning / networks, social media, society, strategy, streams of content, technology (general), telecommunications, television, tools, trends, United States, vendors, Virtual Reality (VR) / worlds / learning, vision/possibilities, voice recognition / voice enabled interfaces, wearables, workplace, XR - extended reality, youth, by Daniel Christian

FTI 2020 Trend Report for Entertainment, Media, & Technology — from futuretodayinstitute.com

Our 3rd annual industry report on emerging entertainment, media and technology trends is now available.

157 trends
28 optimistic, pragmatic and catastrophic scenarios
10 non-technical primers and glossaries
Overview of what events to anticipate in 2020
Actionable insights to use within your organization

KEY TAKEAWAYS

Synthetic media offers new opportunities and challenges.
Authenticating content is becoming more difficult.
Regulation is coming.
We’ve entered the post-fixed screen era.
Voice Search Optimization (VSO) is the new Search Engine Optimization (SEO).
Digital subscription models aren’t working.
Advancements in AI will mean greater efficiencies.

2020 Top 10 Issues: Simplify, Sustain, Innovate: The Drive to Digital Transformation Begins [Grajek]

On 11/05/2019, in analytics, Artificial Intelligence/Agents/LLMs/and Related, business side of he, career development, colleges, community colleges, emerging technologies, future of higher education, game-changing environment, higher education, intelligent systems, intelligent tutoring, IT in HE, by Daniel Christian

2020 Top 10 Issues: Simplify, Sustain, Innovate: The Drive to Digital Transformation Begins — from Educause by Susan Grajek

Information security strategy
Privacy
Sustainable funding
Digital integrations
Student retention and completion
Student-centric higher education
Improved enrollment
Higher education affordability
Administrative simplification
The integrative CIO

Also see:

The 30th National Survey of eLearning and Information Technology in US Higher Education — from campuscomputing.net
Hiring and Retaining Campus IT Talent Are Challenges; Many Campus Leaders Are Not Well-Informed About nor Engaged with Digital Issues

Excerpt:

New data from the fall 2019 Campus Computing Survey highlight the challenges that IT leaders across all sectors of US higher education confront in hiring and retaining IT talent. More than three-fourths (77 percent) of the CIOs and senior campus officials participating 2019 survey cite “hiring and retaining IT talent” as a top institutional IT priority. Similarly, 78 percent point to uncompetitive campus salaries and benefits as a major problem in the quest to hire and retain IT talent. And reflecting the campus financial challenges that affect hiring and staff retention efforts, fully two-thirds (67 percent) agree/strongly agree that institutional IT funding “has not recovered from the budget cuts” experienced by colleges and universities across all sectors of higher education since the “Great Recession of 2008.”

Are smart cities the pathway to blockchain and cryptocurrency adoption? [McFarlane]

On 10/24/2019, in 21st century, architecture, Artificial Intelligence/Agents/LLMs/and Related, Blockchain, emerging technologies, health, human-computer interaction (HCI), ideas, intelligent systems, interaction design, internet, law schools, leadership, legislatures / government / legal, platforms, policy, political science, vision/possibilities, by Daniel Christian

Are smart cities the pathway to blockchain and cryptocurrency adoption? — from forbes.com by Chrissa McFarlane

Excerpts:

At the recent Blockchain LIVE 2019 hosted annually in London, I had the pleasure of giving a talk on Next Generation Infrastructure: Building a Future for Smart Cities. What exactly is a “smart city?” The term refers to an overall blueprint for city designs of the future. Already half the world’s population lives in a city, which is expected to grow to sixty-five percent in the next five years. Tackling that growth takes more than just simple urban planning. The goal of smart cities is to incorporate technology as an infrastructure to alleviate many of these complexities. Green energy, forms of transportation, water and pollution management, universal identification (ID), wireless Internet systems, and promotion of local commerce are examples of current of smart city initiatives.

What’s most important to a smart city, however, is integration. None of the services mentioned above exist in a vacuum; they need to be put into a single system. Blockchain provides the technology to unite them into a single system that can track all aspects combined.

From DSC:
There are many examples of the efforts/goals of creating smart cities (throughout the globe) in the above article. Also see the article below.

DC: Some solid points to consider.

“As cities around the world become increasingly ‘smart’, I argue that – amid the optimised encounters and experiences – there also need to be slow moments, when people can mindfully engage with and enjoy the city.” https://t.co/NhzWIKgFOU

— Daniel Christian (@dchristian5) October 24, 2019

What happens when employers can read your facial expressions? — from nytimes.com by Evan Selinger and Woodrow Hartzog
The benefits do not come close to outweighing the risks.

Excerpts:

The essential and unavoidable risks of deploying these tools are becoming apparent. A majority of Americans have functionally been put in a perpetual police lineup simply for getting a driver’s license: Their D.M.V. images are turned into faceprints for government tracking with few limits. Immigration and Customs Enforcement officials are using facial recognition technology to scan state driver’s license databases without citizens’ knowing. Detroit aspires to use facial recognition for round-the-clock monitoring. Americans are losing due-process protections, and even law-abiding citizens cannot confidently engage in free association, free movement and free speech without fear of being tracked.

“Notice and choice” has been an abysmal failure. Social media companies, airlines and retailers overhype the short-term benefits of facial recognition while using unreadable privacy policies and vague disclaimers that make it hard to understand how the technology endangers users’ privacy and freedom.

From DSC:
This article illustrates how far behind the legal realm is in the United States when we look at where our society is at with wrestling with emerging technologies. Dealing with this relatively new *exponential* pace of change is very difficult for many of our institutions to deal with (higher education and the legal realm come to my mind here).

DC: In the future…will there be a “JustWatch” or a “Suppose” for learning-related content?

On 10/17/2019, in 21st century, 24x7x365 access, A/V -- audio/visual, adult learning, Amazon, Apple, Artificial Intelligence/Agents/LLMs/and Related, attention, blended learning, business side of he, change, changing business models, cloud-based computing / apps / other cloud-related, CMS/LMS, colleges, communities of practice, community colleges, competency-based learning/education, content development, aggregation, repositories, convergence, corporate universities / corporate training, cost of getting a degree, credentialing, Daniel S. Christian, digital audio, digital learning, digital storytelling, digital textbooks, digital video, distance education, e-books, education, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, flipping -- inverted learning, future of higher education, game-changing environment, Google, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, K-12 related, law schools, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, lifelong learning, love of learning, media/film, microlearning, mobile learning, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, New "Amazon.com" of Higher Education, new business models, online learning, online media, open courseware and systems, personalized/customized learning, platforms, play, podcasting, professional development, second screen apps, simulations, smart classrooms, smart/connected TV, social learning / networks, society, storytelling, streams of content, student-related, surviving, teachers, teaching & learning, teaching online, technologies for your home, telepresence, television, tools, training / L&D, universities, usability, user experience (UX), user interface design, vendors, videoconferencing, virtual field trips, virtual K-12 schools, Virtual Reality (VR) / worlds / learning, vision/possibilities, voice recognition / voice enabled interfaces, web-based collaboration, webinars, by Daniel Christian

DC: Is this only on Pixel 4? If so, too bad. It has a lot of potential.

On 10/16/2019, in Artificial Intelligence/Agents/LLMs/and Related, digital audio, digital learning, education, education technology, emerging technologies, Google, human-computer interaction (HCI), ideas, innovation, intelligent systems, IT in HE, K-12 related, mobile learning, mobile technologies, productivity / tips and tricks, tools, vendors, by Daniel Christian

From DSC:
Is this only on Pixel 4? If so, too bad. It has a lot of potential — especially for students and lecture capture!

Speaking of lecture capture…Panopto offers an incredible search feature for searching text, audio, and video!

“With Panopto, you can search through your video library the same way you’d search across the internet, or through your email.

By any keyword spoken in your videos
By any word that ever appears on-screen or anywhere else in your video
By traditional and advanced metadata, including tags and titles, viewer notes and comments, and even speakers notes from your PowerPoint slides.
Panopto enables you to search across every video in your library…and get specific results that fast-forward to the exact moment the keyword occurs in your video.”

Internet of Things in the World of School— from datafloq.com

Excerpt:

In this blog post, we’ll discuss the benefits of the IoT for education — the sphere that remains farther to the background in terms of the IoT application but can benefit from it at all stages. Besides, schools are meant to prepare students for entry into the adult world. As the IoT changes the landscape of their futures, it is crucial to change the space where students spend their formative years.

DC: I would add the ability of electric doors & elevators to know when an approved Double Robotics Telepresence Robot is approaching & then open the door &/or be able 2assist in getting the device to its destination on campus.
See: https://t.co/w3olOFsHNU https://t.co/2uEM8C5HST pic.twitter.com/FuEZgTpeCO

— Daniel Christian (@dchristian5) September 27, 2019

Artificial Intelligence in Future and Present [datafloq]

On 09/26/2019, in accessibility / UDL, Artificial Intelligence/Agents/LLMs/and Related, Augmented Reality (AR), career development, corporate / business world, digital storytelling, drama/theater, education, education technology, future, game-changing environment, health, ideas, innovation, intelligent systems, intelligent tutoring, internet, IT in HE, law schools, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, legislatures / government / legal, media/film, Mixed Reality (MR), Natural Language Processing (NLP), personalized/customized learning, platforms, society, story, storytelling, student-related, United States, workplace, by Daniel Christian

Artificial Intelligence in Future and Present — from datafloq.com
A look at what AI might do and what it can actually do in various industries…

Artificial Intelligence and Medicine
Artificial Intelligence and Finance
Artificial Intelligence and Manufacturing
Artificial Intelligence and Media & Entertainment
Artificial Intelligence and Education

A momentous change in the legal industry garnering little attention — from forbes.com by Hendrik Pretorius

Excerpt:

The needed evolution in legal service delivery may receive a big push in the near future. Surprisingly, this issue seems to be flying under the radar for many in the legal industry.

The California Bar, through its Task Force on Access Through Innovation of Legal Services, created in 2018, seeks to “identify possible regulatory changes to enhance the delivery of, and access to, legal services through the use of technology, including artificial intelligence and online legal service delivery models.”

A report commissioned by this task force stated that “[m]odifying the ethics rules to facilitate greater collaboration across law and other disciplines will (1) drive down costs; (2) improve access; (3) increase predictability and transparency of legal services; (4) aid the growth of new businesses; and (5) elevate the reputation of the legal profession.”

Herein lies one of the fundamental challenges within the legal industry: viewing the law as the delivery of a legal product, and understanding that this delivery needs to revolve around the user, not the lawyer. There is a real and growing divide between the current model of legal service delivery put forth by a traditional law firm model and what the public wants. Consumers have raised the bar based on what they are experiencing in interacting with other businesses in other industries.
…
I love what many of these legal tech companies are doing: They are applying standards from outside the entrenched legal industry and changing entire delivery models. This should be a real wake-up call. But how can law firms truly compete and play a role?

Reflections on “DIY Mindset Reshaping Education” [Schaffhauser]

On 09/17/2019, in 21st century, 24x7x365 access, adult learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, career development, change, changing business models, cloud-based computing / apps / other cloud-related, CMS/LMS, collaboration, colleges, communities of practice, community colleges, consortiums, corporate universities / corporate training, cost of getting a degree, Cost of legal services - including access, credentialing, dangers of the status quo, Daniel S. Christian, digital learning, distance education, education, education technology, elearning, emerging technologies, future, future of higher education, game-changing environment, generational differences, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, law schools, leadership, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, learning theories, lifelong learning, marketplaces, microlearning, mobile learning, MOOCs -- Massive Open Online Courses, more voice more choice more control, Natural Language Processing (NLP), new business models, new media literacies, online learning, online media, online tutoring, organizational change, pace of change, personalized/customized learning, platforms, reinvent, society, staying relevant, streams of content, student-related, surviving, by Daniel Christian

DIY Mindset Reshaping Education — from campustechnology.com by Dian Schaffhauser

Excerpt:

A do-it-yourself mindset is changing the face of education worldwide, according to new survey results. Learners are “patching together” their education from a “menu of options,” including self-teaching, short courses and bootcamps, and they believe that self-service instruction will become even more prevalent for lifelong learning. In the United Sates specifically, 84 percent of people said learning would become even more self-service the older they get.

Among those who have needed to reskill in the last two years to continue doing their jobs, 42 percent found information online and taught themselves and 41 percent took a course or training offered by their employers, a professional association or bootcamp, compared to just 28 percent who pursued a professional certification program, 25 percent who enrolled in a university-level degree program or 12 percent who did nothing.

If people had to learn something new for their career quickly, they said they would be more likely turn to a short training program (47 percent), followed by access to a free resource such as YouTube, Lynda.com or Khan Academy (33 percent). A smaller share (20 percent) would head to an accredited university or college.

From DSC:
This is why the prediction from Thomas Frey carries weight and why I’ve been tracking a new learning platform for the 21st century. Given:

The exponential pace of technological change occurring in many societies throughout the globe

That emerging technologies are game-changers in many industries
That people will need to learn about those emerging technologies and how to leverage/use them <– if they want to remain marketable/employed
That people need to reinvent themselves quickly, efficiently, and cost-effectively
That many people can’t afford the time nor the funding necessary these days to acquire a four-year higher ed degree
That running new courses, programs, etc. through committees, faculty senates, etc. takes a great deal of time…and time is something we no longer have (given this new pace of change)

…there needs to be a new, up-to-date, highly responsive, inexpensive learning-related platform for the 21st century. I call this learning platform of the future, “Learning from the Living [Class] Room.” And while it requires subject matter experts / humans in significant ways, AI and other technologies will be embedded throughout such a platform.

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

— source

Addendum on 9/18/19:

Education Startup Launches Online Courses for College Credit — from campustechnology.com by Sara Friedman

For $400 per course, students will be able to gain access to course videos that are cinematically filmed and taught by “some of the brightest minds in academia.” Outlier.org students will also have access to problem sets, one-on-one tutoring and assessments proctored through artificial intelligence.

Artificial Intelligence in Higher Education: Applications, Promise and Perils, and Ethical Questions — from er.educause.edu by Elana Zeide
What are the benefits and challenges of using artificial intelligence to promote student success, improve retention, streamline enrollment, and better manage resources in higher education?

Excerpt:

The promise of AI applications lies partly in their efficiency and partly in their efficacy. AI systems can capture a much wider array of data, at more granularity, than can humans. And these systems can do so in real time. They can also analyze many, many students—whether those students are in a classroom or in a student body or in a pool of applicants. In addition, AI systems offer excellent observations and inferences very quickly and at minimal cost. These efficiencies will lead, we hope, to increased efficacy—to more effective teaching, learning, institutional decisions, and guidance. So this is one promise of AI: that it will show us things we can’t assess or even envision given the limitations of human cognition and the difficulty of dealing with many different variables and a wide array of students.
…
A second peril in the use of artificial intelligence in higher education consists of the various legal considerations, mostly involving different bodies of privacy and data-protection law. Federal student-privacy legislation is focused on ensuring that institutions (1) get consent to disclose personally identifiable information and (2) give students the ability to access their information and challenge what they think is incorrect.7 The first is not much of an issue if institutions are not sharing the information with outside parties or if they are sharing through the Family Educational Rights and Privacy Act (FERPA), which means an institution does not have to get explicit consent from students. The second requirement—providing students with access to the information that is being used about them—is going to be an increasingly interesting issue.8 I believe that as the decisions being made by artificial intelligence become much more significant and as students become more aware of what is happening, colleges and universities will be pressured to show students this information. People are starting to want to know how algorithmic and AI decisions are impacting their lives.

My short advice about legal considerations? Talk to your lawyers. The circumstances vary considerably from institution to institution.

What enterprises intend to do with artificial intelligence [McKendrick]

On 09/10/2019, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, business, corporate / business world, corporate universities / corporate training, intelligent systems, legal technologies, technology (general), tools, training / L&D, workplace, by Daniel Christian

What enterprises intend to do with artificial intelligence — from zdnet.com by Joe McKendrick
Survey shows business process automation and customer support are the low-hanging fruit with initial AI rollouts, but many organizations are moving on to tackle data analytics.

Excerpt:

The leading categories of use cases seeing AI investments and work include the following:

Business process automation 49%
Customer support/Chatbots 47%
Data extraction 43%
Contract analytics 28%
Voice/video processing/imaging 25%

Technology as Part of the Culture for Legal Professionals [Grush & Christian]

On 09/09/2019, in 21st century, adult learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, Blockchain, bots, change, cloud-based computing / apps / other cloud-related, collaboration, communities of practice, dangers of the status quo, Daniel S. Christian, education, emerging technologies, engineering, future, game-changing environment, human-computer interaction (HCI), ideas, intelligent systems, law schools, leadership, legal technologies, legislatures / government / legal, lifelong learning, Natural Language Processing (NLP), online learning, pace of change, platforms, political science, professional development, reinvent, society, staying relevant, technologies for your home, technology (general), the downsides of how people use tech, tools, trends, United States, by Daniel Christian

Technology as Part of the Culture for Legal Professionals A Q&A with Daniel Christian — from campustechnology.com by Mary Grush and Daniel Christian

Excerpt (emphasis DSC):

Mary Grush: Why should new technologies be part of a legal education?

Daniel Christian: I think it’s a critical point because our society, at least in the United States — and many other countries as well — is being faced with a dramatic influx of emerging technologies. Whether we are talking about artificial intelligence, blockchain, Bitcoin, chatbots, facial recognition, natural language processing, big data, the Internet of Things, advanced robotics — any of dozens of new technologies — this is the environment that we are increasingly living in, and being impacted by, day to day.

It is so important for our nation that legal professionals — lawyers, judges, attorney generals, state representatives, and legislators among them — be up to speed as much as possible on the technologies that surround us: What are the issues their clients and constituents face? It’s important that legal professionals regularly pulse check the relevant landscapes to be sure that they are aware of the technologies that are coming down the pike. To help facilitate this habit, technology should be part of the culture for those who choose a career in law. (And what better time to help people start to build that habit than within the law schools of our nation?)

There is a real need for the legal realm to catch up with some of these emerging technologies, because right now, there aren’t many options for people to pursue. If the lawyers, and the legislators, and the judges don’t get up to speed, the “wild wests” out there will continue until they do.

After 40 Years of Constant Change, What’s Next for the Legal Industry? — from law.com by Dan Packel
Few could have anticipated the dramatic shift in scope and scale the industry has undergone since The American Lawyer’s founding 40 years ago. We asked some of the law’s brightest thinkers what we can expect over the next 10.

Excerpts (emphasis DSC):

Technology and Upheaval
While it’s easy to conclude that the technological revolution that’s already been unleashed will continue to drive transformation over the next 10 years, it’s harder to pinpoint how.

Expect more and more tasks to become subject to automation—not just contracts and e-discovery but also areas like trademarks and due diligence for mergers, for starters.

Technology and artificial intelligence on their own are noteworthy, but what’s more compelling is the impact they will have on how firms are structured.

“Everything that can be taken out of the hands of subject-matter experts and handed over to the process experts and technologists will be,” says Orrick, Herrington & Sutcliffe Chairman and CEO Mitch Zuklie. “There will be far fewer associates sitting in rooms with documents and more strategic partnerships among law firms and legal tech providers.”

This transition could help chip away at the supremacy of the billable hour.
…
Not only will technology move up the value chain for litigation, it will also emerge as a greater player on the deal side. Jae Um, director of pricing strategy at Baker McKenzie, expects to see a much greater focus on compliance and regulatory technology in the next five years.

As AI solutions, which depend upon machine learning, are slowly deployed in the marketplace, their efficacy will inevitably grow.

How about a little wild speculation to wrap this up? With more nonlawyer specialists finding professional homes in law firms, it’s a short leap to hybrids between law firms and professional services operations. Imagine consultants and accountants working together with lawyers and technologists to solve clients’ increasingly complex problems. And what about a high-profile merger between a Big Four firm and a global law firm? I wouldn’t rule it out.

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