corporate universities / corporate training

AI chatbot apps to infiltrate businesses sooner than you think — from searchbusinessanalytics.techtarget.com by Bridget Botelho
Artificial intelligence chatbots aren’t the norm yet, but within the next five years, there’s a good chance the sales person emailing you won’t be a person at all.

Excerpt:

In fact, artificial intelligence has come so far so fast in recent years, Gartner predicts it will be pervasive in all new products by 2020, with technologies including natural language capabilities, deep neural networks and conversational capabilities.

Other analysts share that expectation. Technologies that encompass the umbrella term artificial intelligence — including image recognition, machine learning, AI chatbots and speech recognition — will soon be ubiquitous in business applications as developers gain access to it through platforms such as the IBM Watson Conversation API and the Google Cloud Natural Language API.

3 corporate departments that chatbots will disrupt — from venturebeat.com by Natalie Lambert

Excerpt:

Customer Service
Human Resources
Marketing

Facebook Messenger’s 11,000 chatbots are much more interactive — from androidcentral.com by Harish Jonnalagadda

Excerpt:

Facebook introduced chatbots on Messenger three months ago, and the search giant has shared today that over 11,000 bots are active on the messaging service. The Messenger Platform has picked up an update that adds a slew of new features to bots, such as a persistent menu that lists a bot’s commands, quick replies, ability to respond with GIFs, audio, video, and other files, and a rating system to provide feedback to bot developers.

Chatbots are coming to take over the world — from telecom.economictimes.indiatimes.com

Excerpts:

In another example, many businesses use interactive voice response (IVR) telephony systems, which have limited functionalities and often provide a poor user experience. Chatbots can replace these applications in future where the user will interact naturally to get relevant information without following certain steps or waiting for a logical sequence to occur.
…
Chatbots are a good starting point, but the future lies in more advanced versions of audio and video bots. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, Google with its voice assistance, are working in the same direction to achieve it. Bot ecosystems will become even more relevant in the phase of IoT mass adoption and improvement of input/output (I/O) technology.

With big players investing heavily in AI, Chatbots are likely to be an increasing feature of social media and other communications platforms.

Everything You Wanted to Know About Chatbots But Were Afraid to Ask — from businessinsider.com by Andrew Meola

Excerpt:

Chatbots are software programs that use messaging platforms as the interface to perform a wide variety of tasks—everything from scheduling a meeting to reporting the weather, to helping a customer buy a sweater.

Because texting is the heart of the mobile experience for smartphone users, chatbots are a natural way to turn something users are very familiar with into a rewarding service or marketing opportunity.

And when you consider that the top 4 messaging apps reach over 3 billion global users (MORE than the top 4 social networks), you can see that the opportunity is huge.

Microsoft taught a computer to make ‘chit chat’ — and now 40 million people love it — from businessinsider.com by Matt Weinberger

Excerpt:

The Xiaoice chat bot — pronounced “Shao-ice” and translated as “little Bing” — born as an experiment by Microsoft Research in 2014, reaches 40 million followers in China, who often literally talk with her for hours.

At her most active, Xiaoice is holding down as many 23 conversations a session, says Microsoft Research NExT leader Dr. Peter Lee. It’s even evolved to become a nice little sideline business for Microsoft, thanks to a partnership with Chinese e-retailer JD.com that lets users buy products by talking to Xiaoice.

The reason Xiaoice is so successful is she was born of a different kind of philosophical experiment: Instead of building a chat bot that was useful, Microsoft simply tried to make it fun to talk to.

Jane’s Top 10 Tools for Learning 2016 — from c4lpt.co.uk by Jane Hart

Excerpt:

On Friday 23rd September, voting closes in the 10th Annual Survey of Learning Tool – so it’s not too late to vote!

You can find out how to do so HERE – essentially it involves sharing your own Top 10 Tools for Learning – privately or publicly.

Anyway, as we reach the final few days of voting in 2016, I thought it was time to share my personal top 10 tools – so here they are:

Also see:

THIS is what interactive video can look like! Excellent [team] work from Heineken!

On 09/16/2016, in 24x7x365 access, A/V -- audio/visual, attention, blended learning, corporate / business world, corporate universities / corporate training, creativity, Daniel S. Christian, design, digital audio, digital learning, digital photography, digital storytelling, digital video, drama/theater, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, experimentation, hybrid learning, ideas, innovation, interaction design, interactivity, online learning, pedagogy, play, story, storytelling, teaching & learning, tools, training / L&D, user experience (UX), user interface design, using teams, vendors, vision/possibilities, by Daniel Christian

From DSC:
Interactive video — a potentially very powerful medium to use, especially for blended and online-based courses or training-related materials! This interactive piece from Heineken is very well done, even remembering how you answered and coming up with their evaluation of you from their 12-question “interview.”

But notice again, a TEAM of specialists are needed to create such a piece. Neither a faculty member, a trainer, nor an instructional designer can do something like this all on their own. Some of the positions I could imagine here are:

Script writer(s)
Editor(s)
Actors and actresses
Those skilled in stage lighting and sound / audio recording
Digital video editors
Programmers
Graphic designers
Web designers
Producers
Product marketers
…and perhaps others

This is the kind of work that I wish we saw more of in the world of online and blended courses! Also, I appreciated their use of humor. Overall, a very engaging, fun, and informative piece!

Tech breakthroughs megatrend— from pwc.com by Vicki Huff Eckert, Sahil Bhardwaj, and Chris Curran; with thanks to Woontack Woo for this resource

Excerpt:

Given the sheer pace and acceleration of technological advances in recent years, business leaders can be forgiven for feeling dazed and perhaps a little frustrated. When we talked to CEOs as part of our annual Global CEO Survey, 61% of them told us they were concerned about the speed of technological change in their industries. Sure, more and more C-suite executives are genuinely tech-savvy – increasingly effective champions for their companies’ IT vision – and more and more of them know that digital disruption can be friend as well as enemy. But it’s fair to say that most struggle to find the time and energy necessary to keep up with the technologies driving transformation across every industry and in every part of the world.

Not one catalyst, but several
History is littered with companies that have waited out the Next New Thing in the belief that it’s a technology trend that won’t amount to much, or that won’t affect their industries for decades. Yet disruption happens. It’s safe to say that the history of humankind is a history of disruption – a stream of innovations that have tipped the balance in favour of the innovators. In that sense, technological breakthroughs are the original megatrend. What’s unique in the 21st century, though, is the ubiquity of technology, together with its accessibility, reach, depth, and impact.

Business leaders worldwide acknowledge these changes, and have a clear sense of their significance. CEOs don’t single out any particular catalyst that leads them to that conclusion. But we maintain that technological advancements are appearing, rapidly and simultaneously, in fields as disparate as healthcare and industrial manufacturing, because of the following concurrent factors…

From DSC:
For those of us working in K-20 as well as in the corporate training/L&D space, how are we doing in getting people trained and ready to deal these developments?

The Training Game: High-tech Training Tools [Deglmann]

On 09/12/2016, in 21st century, 24x7x365 access, A/V -- audio/visual, business, corporate / business world, corporate universities / corporate training, professional development, training / L&D, vendors, Virtual Reality (VR) / worlds / learning, virtual tutoring, workplace, by Daniel Christian

The Training Game: High-tech Training Tools — from aviationweek.com by Jen Deglmann
Software and technology companies are working with aviation schools and maintenance facilities to create customized training virtual reality and digital programs. See the technical specs for the systems and thoughts from some of the industry’s instructors and maintenance facility trainers. This is a more in-depth look at September’s MRO Links feature on all high-tech training technology tools.

Also see:

Coursera for Business launches to tap the billion-dollar corporate e-learning market [Sawers]

On 09/01/2016, in business, career development, corporate / business world, corporate universities / corporate training, online learning, training / L&D, vendors, workplace, by Daniel Christian

Coursera for Business launches to tap the billion-dollar corporate e-learning market — from venturebeat.com by Paul Sawers

Excerpt:

Online education company Coursera has launched a new business-focused offering aimed at giving enterprises a direct pipeline for training and development resources.

Founded out of Mountain View, California in 2012, Coursera partners with universities and other educational institutions to serve more than 20 million online students a range of courses across business, technology, science, and more. Now, with Coursera for Business, the California-based company has opened itself to additional revenues from the lucrative corporate e-learning market, which some reports suggest was worth $12 billion in the U.S. alone in 2015 and could hit $31 billion globally by 2020.

Also see:

Coursera expands into corporate learning and development — techcrunch.com by Lora Kolodny

Excerpt:

Coursera, the education tech platform that offers online courses from prestigious colleges and universities, is branching into corporate learning and development and has officially launched Coursera for Business today.

Coursera CEO Rick Levin, formerly the president of Yale University, told TechCrunch that the move was a natural one for the startup.

“We have 21 million registered users and are adding about half-a-million registered users per month. When we looked at the email addresses of our learners… we would see thousands signing up from one corporate email domain, ten thousand in one case,” he said.

That was an indication large employers already were, or would be interested in using Coursera to help employees with professional development.

Hmmm…Self-paced eLearning in steep decline according to this August 2016 report from ambientinsight.com

On 08/31/2016, in business, change, CMS/LMS, corporate / business world, corporate universities / corporate training, elearning, global / globalization, platforms, training / L&D, trends, vendors, by Daniel Christian

The 2016-2021 Worldwide Self-paced eLearning Market: The Global eLearning Market is in Steep Decline — from ambientinsight.com

Excerpt:

The Perfect Storm of Market Inhibitors
There are five major convergent inhibitors driving the global revenues for self-paced eLearning downward:

Intense commoditization
The eLearning product lifecycle is in the final stage and suppliers are diversifying their product catalogs beyond eLearning
The collapse of the global LMS market
Profound degree of product substitution
The leapfrog effect in mobile-only countries

None of these inhibitors are reversible. Combined, they are driving the global eLearning market into steep declines in revenue. Any one of these inhibitors would dampen the demand for eLearning, but the presence of all five creates very unfavorable market conditions for suppliers.

AmbientInsight-Decline-SelfPacedELearning-2016

Why every college campus needs a chatbot — from venturebeat.com by John Brandon

Excerpts:

Dropping a child off at college is a stressful experience. I should know — I dropped off one last week and another today. It’s confusing because everything is so new, your child (who is actually a young adult, how did that happen?) is anxious, and you usually have to settle up on your finances.

This situation happens to be ideal for a chatbot, because the administrative staff is way too busy to handle questions in person or by phone. There might be someone directing you in the parking lot, but not everyone standing around in the student center knows how to submit FAFSA data.
…
One of the main reasons for thinking of this is that I would have used one myself today. It’s a situation where you want immediate, quick information without having to explain all of the background information. You just need the campus map or the schedule for the day — that’s it. You don’t want any extra frills.

From DSC:
My question is:

Will Instructional Designers, Technical Communicators, e-Learning Designers, Trainers, (and other positions as as well) going to have to know how to build chatbots in the future? Our job descriptions could be changing soon. Or will this kind of thing require more programming-related skills? Perhaps more firms like the one below could impact that situation…

Ed Tech & AI: How Education Chatbots [could] Revolutionize Personalized Learning [Walker]

On 08/22/2016, in 21st century, adult learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, colleges, community colleges, corporate / business world, corporate universities / corporate training, Daniel S. Christian, data related items, education, education technology, emerging technologies, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), hybrid learning, ideas, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, love of learning, microlearning, more voice more choice more control, motivation, online tutoring, personalized/customized learning, platforms, professional development, student-related, teachers, teaching & learning, technologies for your home, training / L&D, TVs, ubiquitous learning, universities, virtual tutoring, workplace, youth, by Daniel Christian

Education Technology And Artificial Intelligence: How Education Chatbots [could] Revolutionize Personalized Learning — from parentherald.com by Kristine Walker

From DSC:
I inserted a [could] in the title, as I don’t think we’re there yet. That said, I don’t see chatbots, personal assistants, and the use of AI going away any time soon. This should be on our radars from here on out. Chatbots could easily be assigned some heavy lifting duties within K-20 education as well as in the corporate world; but even then, we’ll still need excellent teachers, professors, and trainers/subject matter experts out there. I don’t see anyone being replaced at this point.

Excerpt:

As the equity gap in American education continues, Microsoft co-founder Bill Gates has been urging educators, investors and tech companies to be more open in investing time and money in artificial intelligence-driven education technology programs. The reason? Gates believed that these AI-based EdTech platforms could personalize and revolutionize school learning experience while eliminating the equity gap.

Also see:

Are ‘Motivation Bots’ Part of the Future of Education? — from educationworld.com

The Motivation, Revision and Announcement bots each perform respective functions that are intended to help students master exams.

The Motivation bot, for instance, “keeps students motivated with reminders, social support, and other means,” while the Revision bot “helps students to best understand ways to improve their work” and the Announcement bot “tells students how much studying they need to do based on the amount of time available.”

Somewhat related:

Deep Learning Is Still A No-Show In Gartner 2016 Hype Cycle For Emerging Technologies — from .forbes.com by Gil Press

Excerpt:

Machine learning is best defined as the transition from feeding the computer with programs containing specific instructions in the forms of step-by-step rules or algorithms to feeding the computer with algorithms that can “learn” from data and can make inferences “on their own.” The computer is “trained” by data which is labeled or classified based on previous outcomes, and its software algorithms “learn” how to predict the classification of new data that is not labeled or classified. For example, after a period of training in which the computer is presented with spam and non-spam email messages, a good machine learning program will successfully identify, (i.e., predict,) which email message is spam and which is not without human intervention. In addition to spam filtering, machine learning has been applied successfully to problems such as hand-writing recognition, machine translation, fraud detection, and product recommendations.

Entrepreneurs & VCs out there, take note. How much longer before the functionalities found in tools like Bluescape & Mural are available via tvOS-based devices?

On 08/04/2016, in 21st century, 24x7x365 access, A/V -- audio/visual, active learning, adult learning, Bring your own device (BYOD), collaboration, colleges, communications, communities of practice, community colleges, convergence, corporate / business world, corporate universities / corporate training, Daniel S. Christian, digital learning, education technology, emerging technologies, engagement / engaging students, engineering, entrepreneurship, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, interactivity, K-12 related, learning, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, lifelong learning, multimedia, platforms, productivity / tips and tricks, project-based learning, real-world assignments, social learning / networks, technologies for your home, telepresence, television, tools, training / L&D, TVs, ubiquitous learning, universities, user experience (UX), using teams, vendors, videoconferencing, virtual K-12 schools, virtual tutoring, visualizing information, web-based collaboration, webinars, workplace, by Daniel Christian

From DSC:
How much longer before the functionalities that are found in tools like Bluescape & Mural are available via tvOS-based devices? Entrepreneurs and VCs out there, take note. Given:

the growth of freelancing and people working from home and/or out on the road
the need for people to collaborate over a distance
the growth of online learning
the growth of active/collaborative learning spaces in K-12 and higher ed
the need for lifelong learning

…this could be a lucrative market. Also, it would be meaningful work…knowing that you are helping people learn and earn.

What are the learning-related implications/applications of chatbots?

On 07/25/2016, in 21st century, 24x7x365 access, bots, communities of practice, corporate / business world, corporate universities / corporate training, Daniel S. Christian, education, education technology, emerging technologies, Facebook / Meta Platforms, heutagogy, higher education, human-computer interaction (HCI), ideas, innovation, intelligent tutoring, internet, K-12 related, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, lifelong learning, personalized/customized learning, platforms, student-related, technologies for your home, training / L&D, Virtual Reality (VR) / worlds / learning, workplace, by Daniel Christian

From DSC:
After seeing the items below, I couldn’t help but wonder…what are the learning-related implications/applications of chatbots?

For K-12
For higher ed?
For corporate training/L&D?

Nat Geo Kids’ T-Rex chatbot aims to ‘get into the mindset of readers’ — from digiday.com by Lucinda Southern

Excerpt (emphasis DSC):

It seems even extinction doesn’t stop you from being on Facebook Messenger.

National Geographic Kids is the latest publisher to try out chatbots on the platform. Tina the T-Rex, naturally, is using Messenger to teach kids about dinosaurs over the summer break, despite a critical lack of opposable thumbs.
…
Despite being 65 million years old, Tina is pretty limited in her bot capabilities; she can answer from a pre-programmed script, devised by tech company Rehab Studio and tweaked by Chandler, on things like dinosaur diet and way of life.

Also see:

Holographic storytelling — from jwtintelligence.com by Jade Perry

Excerpt (emphasis DSC):

The stories of Holocaust survivors are brought to life with the help of interactive 3D technologies.

‘New Dimensions in Testimony’ is a new way of preserving history for future generations. The project brings to life the stories of Holocaust survivors with 3D video, revealing raw first-hand accounts that are more interactive than learning through a history book.

Holocaust survivor Pinchas Gutter, the first subject of the project, was filmed answering over 1000 questions, generating approximately 25 hours of footage. By incorporating natural language processing from Conscience Display, viewers were able to ask Gutter’s holographic image questions that triggered relevant responses.

How might these enhancements to Siri and tvOS 10 impact education/training/learning-related offerings & applications? [Christian]

On 07/14/2016, in 21st century, 24x7x365 access, adult learning, analytics, Apple, Artificial Intelligence/Agents/LLMs/and Related, Blockchain, business, career development, change, changing business models, communities of practice, competency-based learning/education, content development, aggregation, repositories, convergence, corporate / business world, corporate universities / corporate training, cost of getting a degree, Daniel S. Christian, digital learning, disruption, distance education, education technology, elearning, emerging technologies, formal learning, future of higher education, game-changing environment, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, informal learning, innovation, instructional design, intelligent systems, intelligent tutoring, interactivity, internet, K-12 related, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, lifelong learning, microlearning, mirroring and/or multiple devices, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, online learning, online tutoring, open courseware and systems, pace of change, participation, passions, personalized/customized learning, platforms, reinvent, second screen apps, social learning / networks, staying relevant, storytelling, streams of content, student-related, surviving, technologies for your home, telecommunications, telepresence, television, tools, training / L&D, transmedia, TVs, user experience (UX), videoconferencing, virtual field trips, virtual K-12 schools, virtual tutoring, vision/possibilities, web-based collaboration, webinars, workplace, by Daniel Christian

From DSC:
I read the article mentioned below. It made me wonder how 3 of the 4 main highlights that Fred mentioned (that are coming to Siri with tvOS 10) might impact education/training/learning-related applications and offerings made possible via tvOS & Apple TV:

Live broadcasts
Topic-based searches
The ability to search YouTube via Siri

The article prompted me to wonder:

Will educators and trainers be able to offer live lectures and training (globally) that can be recorded and later searched via Siri?
What if second screen devices could help learners collaborate and participate in active learning while watching what’s being presented on the main display/”TV?”
What if learning taken this way could be recorded on one’s web-based profile, a profile that is based upon blockchain-based technologies and maintained via appropriate/proven organizations of learning? (A profile that’s optionally made available to services from Microsoft/LinkedIn.com/Lynda.com and/or to a service based upon IBM’s Watson, and/or to some other online-based marketplace/exchange for matching open jobs to potential employees.)
Or what if you could earn a badge or prove a competency via this manner?

Hmmm…things could get very interesting…and very powerful.

More choice. More control. Over one’s entire lifetime.

Heutagogy on steroids.

Micro-learning.

Perhaps this is a piece of the future for MOOCs…

Apple TV gets new Siri features in tvOS 10 — from iphonefaq.org by Fred Straker

Excerpt:

The forthcoming update to Apple TV continues to bring fresh surprises for owners of Apple’s set top box. Many improvements are coming to tvOS 10, including single-sign-on support and an upgrade to Siri’s capabilities. Siri has already opened new doors thanks to the bundled Siri Remote, which simplifies many functions on the Apple TV interface. Four main highlights are coming to Siri with tvOS 10, which is expected to launch this fall.

Addendum on 7/17/16:

CBS News Launches New Apple TV App Designed Exclusively for tvOS — from macrumors.com

Excerpt:

CBS today announced the launch of an all-new Apple TV app that will center around the network’s always-on, 24-hour “CBSN” streaming network and has been designed exclusively for tvOS. In addition to the live stream of CBSN, the app curates news stories and video playlists for each user based on previously watched videos.

The new app will also take advantage of the 4th generation Apple TV’s deep Siri integration, allowing users to tell Apple’s personal assistant that they want to “Watch CBS News” to immediately start a full-screen broadcast of CBSN. While the stream is playing, users can interact with other parts of the app to browse related videos, bookmark some to watch later, and begin subscribing to specific playlists and topics.

Pokémon Go — AR’s killer app, at least so far

On 07/12/2016, in A/V -- audio/visual, attention, Augmented Reality (AR), corporate / business world, corporate universities / corporate training, education technology, emerging technologies, engagement / engaging students, health, human-computer interaction (HCI), society, tools, United States, user experience (UX), vendors, by Daniel Christian

From DSC:
I posted an item yesterday warning parents of the potential dangers of Pokémon Go. But I don’t want to leave it at that. I’m generally pro-technology and there are many solid, good, positive reasons for using most technologies. So I also want to post some other, more positive items showing the enormous success of this augmented reality (AR)-based app.

5 Crazy Facts That Prove the Ridiculous Popularity of ‘Pokemon GO’ — from uploadvr.com by David Jagneaux

Excerpts:

Nintendo’s Valuation Increased by $9 Billion
People Are Already Using it As Much as Twitter
It’s Helping People Fight Depression and Anxiety
Businesses Are Changing the Way They Operate
Pokemon GO is Bringing People Closer to Together

The Weekend Pokémon Go Took Over America — from wired.com by Emily Dreyfuss, Brian Barrett, Kevin McFarland, Emma Ellis, Jake Muncy, and Chris Kohler

This Surprising Game Is Driving People To Church — from ministrytech.com

‘Pokemon Go’ Readies for Wider Launch as Nintendo Shares Soar — from uploadvr.com by by Jamie Feltham

Pokemon Go Is Driving Augmented Reality And Geolocation Adoption — from zugara.com by Matthew Szymczyk

What #PokemonGo means for immersive learning — from learningintandem.blogspot.com by Koreen Pagano

Excerpt:

But let’s end with some larger implications for learning, particularly organizational learning.

New hire training: tour facilities with augmented reality or virtual reality. Meet key folks in the organization. See behind the scenes production, or visit HQ virtually.
Skill refinement: once the basics have been taught, present ongoing practice scenarios. Could be internal, customer-facing, or software/equipment training.
Product training: provide the ability to interact with multiple customers and see how the product benefits them differently.
Application in context: how do you navigate a real-life complex environment effectively? Think busy retail, insurance adjusters, combat/disaster zones, crime scenes, etc.
Just in time geographically relevant support: have a question in context? What if an app let you access training and tips relevant to where you are?

Pokémon Go is Improving Thousands of Users’ Mental Health — from interestingengineering.com by Trevor English

“Pokémon Go” May Prove That AR Is More Mainstream Than VR — from fastcompany.com by Daniel Terdiman
Ever seen this many people with VR headsets on at one time? Didn’t think so.

Playing Pokemon Go? You Need the Right Gear — from wired.com by Tim Moynihan

And along the security/safety awareness line:

Pokémon Go can be a huge security risk – here’s how to play privately! — from imore.com by Rene Ritchie Mon
Police Urge Pokémon GO Players to Stay Alert — from pixelkin.org by Nicole Tanner
Pokémon Go shouldn’t have full access to your Gmail, Docs and Google account — but it does — from techcrunch.com by Devin Coldewey

AI chatbot apps to infiltrate businesses sooner than you think — from searchbusinessanalytics.techtarget.com by Bridget Botelho
Artificial intelligence chatbots aren’t the norm yet, but within the next five years, there’s a good chance the sales person emailing you won’t be a person at all.

Excerpt:

In fact, artificial intelligence has come so far so fast in recent years, Gartner predicts it will be pervasive in all new products by 2020, with technologies including natural language capabilities, deep neural networks and conversational capabilities.

Other analysts share that expectation. Technologies that encompass the umbrella term artificial intelligence — including image recognition, machine learning, AI chatbots and speech recognition — will soon be ubiquitous in business applications as developers gain access to it through platforms such as the IBM Watson Conversation API and the Google Cloud Natural Language API.

3 corporate departments that chatbots will disrupt — from venturebeat.com by Natalie Lambert

Excerpt:

Customer Service
Human Resources
Marketing

Facebook Messenger’s 11,000 chatbots are much more interactive — from androidcentral.com by Harish Jonnalagadda

Excerpt:

Facebook introduced chatbots on Messenger three months ago, and the search giant has shared today that over 11,000 bots are active on the messaging service. The Messenger Platform has picked up an update that adds a slew of new features to bots, such as a persistent menu that lists a bot’s commands, quick replies, ability to respond with GIFs, audio, video, and other files, and a rating system to provide feedback to bot developers.

Chatbots are coming to take over the world — from telecom.economictimes.indiatimes.com

Excerpts:

In another example, many businesses use interactive voice response (IVR) telephony systems, which have limited functionalities and often provide a poor user experience. Chatbots can replace these applications in future where the user will interact naturally to get relevant information without following certain steps or waiting for a logical sequence to occur.
…
Chatbots are a good starting point, but the future lies in more advanced versions of audio and video bots. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, Google with its voice assistance, are working in the same direction to achieve it. Bot ecosystems will become even more relevant in the phase of IoT mass adoption and improvement of input/output (I/O) technology.

With big players investing heavily in AI, Chatbots are likely to be an increasing feature of social media and other communications platforms.

Everything You Wanted to Know About Chatbots But Were Afraid to Ask — from businessinsider.com by Andrew Meola

Excerpt:

Chatbots are software programs that use messaging platforms as the interface to perform a wide variety of tasks—everything from scheduling a meeting to reporting the weather, to helping a customer buy a sweater.

Because texting is the heart of the mobile experience for smartphone users, chatbots are a natural way to turn something users are very familiar with into a rewarding service or marketing opportunity.

And when you consider that the top 4 messaging apps reach over 3 billion global users (MORE than the top 4 social networks), you can see that the opportunity is huge.

How chatbots and deep learning will change the future of organizations — from forbes.com by Daniel Newman

Excerpt (emphasis DSC):

Don’t let the fun, casual name mislead you. Chatbots—software that you can “chat with”—have serious implications for the business world. Though many businesses have already considered their use for customer service purposes, a chatbot’s internal applications could be invaluable on a larger scale. For instance, chatbots could help employees break down siloes and provide targeted data to fuel every department. This digital transformation is happening, even in organizational structures that face challenges with other formats of real-time communication.

Still unclear on what chatbots are and what they do? Think of a digital assistant—such as iPhone’s Siri or Alexa, the Artificial Intelligence within the Amazon Echo. A chatbot reduces or eliminates the need for many mobile apps, as the answers are stored inside the chatbot. Need to know what the weather’s like in LA? Ask your chatbot. Is your flight running on time? Ask your chatbot. Is the package you ordered going to be delivered while you’re away? You get the gist.

From DSC:
How might institutions of higher education as well as K-12 school districts benefit from such internal applications of chatbots? How about external applications of chatbots? If done well, such applications could facilitate solid customer service (i.e., self-service knowledgebases) and aid in communications.

Hold Tight: The Chatbot Era Has Begun — from chatbotsmagazine.com by
Chatbots: What they are, and why they’re so important for businesses

Excerpt:

Imagine being able to have your own personal assistant at your fingertips, who you can chat with, give instructions and errands to, and handle the majority of your online research — both personally and professionally.

That’s essentially what a chatbot does.

Capable of being installed on any messenger platform, such as Facebook messenger or text messages, a chat bot is a basic artificial intelligence computer software program that does the legwork for you — and communicates in a way that feels like an intelligent conversation over text or voice messaging.

Once-in-a-decade paradigm shift: Messaging — from chatbotsmagazine.com by Beerud Sheth
In the history of the personal computing industry, we have had a paradigm shift about once every decade.

Smart assistants and chatbots will be top consumer applications for AI over next 5 years, poll says — from venturebeat.com by Blaise Zerega

Excerpt:

Virtual agents and chatbots will be the top consumer applications of artificial intelligence over the next five years, according to a consensus poll released today by TechEmergence, a marketing research firm for AI and machine learning.

The emphasis on virtual agents and chatbots is in many ways not surprising. After all, the tech industry’s 800-pound gorillas have all made big bets: Apple with Siri, Amazon with Alexa, Facebook with M and Messenger, Google with Google Assistant, Microsoft with Cortana and Tay. However, the poll’s data also suggests that chatbots may soon be viewed as a horizontal enabling technology for many industries.

From DSC:
Might this eventually affect students’ expectations? Blackboard’s partnership with IBM and Amazon may come into play here.

Some like it bot: Why chatbots could be the start of something big — from business.sprint.com
Chatbots are on the rise. With Google, Facebook and Microsoft competing to be the caring voice your customers turn to, what does this mean for your enterprise?

Excerpt:

The most prevalent indicator that the artificial intelligence-driven future is rapidly becoming reality is the rise of the chatbot – an A.I. software program designed to chat with people. Well, more accurately, the re-emergence of the bot. Basically, robots talking to humans talking to robots is the tech vision for the future.

Maybe one of the most obvious uses for this technology would be in service. If you can incorporate your self-service knowledge base into a bot that responds directly to questions and uses customer data to provide the most relevant answers, it’s more convenient for customers…

Chatbot lawyer overturns 160,000 parking tickets in London and New York — from theguardian.com by Samuel Gibbs
Free service DoNotPay helps appeal over $4m in parking fines in just 21 months, but is just the tip of the legal AI iceberg for its 19-year-old creator

Excerpt:

An artificial-intelligence lawyer chatbot has successfully contested 160,000 parking tickets across London and New York for free, showing that chatbots can actually be useful.

Dubbed as “the world’s first robot lawyer” by its 19-year-old creator, London-born second-year Stanford University student Joshua Browder, DoNotPay helps users contest parking tickets in an easy to use chat-like interface.

Addendum on 6/29/16:

A New Chatbot Would Like to Help You With Your Bank Account — from wired.com by Cade Metz

Excerpt:

People in Asia are already using MyKai, and beginning today, you can too. Because it’s focused on banking—and banking alone—it works pretty well. But it’s also flawed. And it’s a bit weird. Unsettling, even. All of which makes it a great way of deconstructing the tech world’s ever growing obsession with “chatbots.”
…
MyKai is remarkably adept at understanding what I’m asking—and that’s largely because it’s focused solely on banking. When I ask “How much money do I have?” or “How much did I spend on food in May?,” it understands. But when I ask who won the Spain-Italy match at Euro 2016, it suggests I take another tack. The thing to realize about today’s chatbots is that they can be reasonably effective if they’ve honed to a particular task—and that they break down if the scope gets to wide.

Learning Ecosystems

THIS is what interactive video can look like! Excellent [team] work from Heineken!

The Training Game: High-tech Training Tools [Deglmann]

Coursera for Business launches to tap the billion-dollar corporate e-learning market [Sawers]

Hmmm…Self-paced eLearning in steep decline according to this August 2016 report from ambientinsight.com

Pokémon Go — AR’s killer app, at least so far

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