communications

Duolingo introduces chatbots to hone your conversational skills [Starr]; From DSC: This could be huge!

On 10/11/2016, in 21st century, 24x7x365 access, assistive technologies, bots, communications, digital learning, education, education technology, emerging technologies, languages and translation, learning, learning ecosystem, virtual tutoring, vision/possibilities, by Daniel Christian

Duolingo introduces chatbots to hone your conversational skills — from cnet.com by Michelle Starr
The free language-learning app is now letting you practise your conversational skills on real live bots.

Excerpt:

Free app Duolingo is a great way to learn the basics of a new language, with small daily lessons that gradually increase your skills, with rewards for progressing. Now the service has added a new feature that’s a little different from the back-and-forth translation — text-based chatbots.

These are aimed at helping you improve your conversational skills and skills you might use in real life, such as ordering food, visiting a tourist attraction, shopping for clothing or catching a cab. A variety of scenarios will see you learning how to follow a set of directions, or talk with a doctor. According to the Duolingo chatbot Web page, these bots are programmed to react to thousands of different responses.

Also see:

Duolingo’s new chatbots help you brush up on your foreign language conversation skills — from techcrunch.com by Anthony Ha

Also see:

A Neural Network for Machine Translation, at Production Scale — from research.googleblog.com, posted by Quoc V. Le & Mike Schuster, Research Scientists, Google Brain Team
Excerpt:
Ten years ago, we announced the launch of Google Translate, together with the use of Phrase-Based Machine Translation as the key algorithm behind this service. Since then, rapid advances in machine intelligence have improved our speech recognition and image recognition capabilities, but improving machine translation remains a challenging goal. Today we announce the Google Neural Machine Translation system (GNMT), which utilizes state-of-the-art training techniques to achieve the largest improvements to date for machine translation quality. Our full research results are described in a new technical report we are releasing today: “Google’s Neural Machine Translation System: Bridging the Gap between Human and Machine Translation” [1].

Announcing the “Top 200 Tools for Learning 2016” — plus Jane’s “Best of Breed 2016” [Jane Hart]

On 10/03/2016, in adjunct faculty, adult learning, animation, blended learning, CMS/LMS, collaboration, colleges, communications, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, creativity, design, digital audio, digital learning, digital storytelling, digital video, distance education, e-publishing related items (EPUB and more), education, education technology, educational games / serious games, elearning, engagement / engaging students, flipping -- inverted learning, global / globalization, Google, graphics, hybrid learning, instructional design, interaction design, interactivity, K-12 related, learning, learning ecosystem, microlearning, mobile learning, mobile technologies, multimedia, productivity / tips and tricks, smart classrooms, social learning / networks, social media, student-related, teachers, teaching & learning, technologies for your home, tools, training / L&D, UK, universities, user experience (UX), vendors, workplace, by Daniel Christian

Top 200 Tools for Learning 2016: Overview — from c4lpt.co.uk by Jane Hart

Also see Jane’s:

TOP 100 TOOLS FOR PERSONAL & PROFESSIONAL LEARNING (for formal/informal learning and personal productivity)
TOP 100 TOOLS FOR WORKPLACE LEARNING (for training, e-learning, performance support and social collaboration
TOP 100 TOOLS FOR EDUCATION (for use in primary and secondary (K12) schools, colleges, universities and adult education.)

Also see Jane’s “Best of Breed 2016” where she breaks things down into:

Instructional tools
Content development tools
Social tools
Personal tools

A “heads up!” on the Next Generation Learning Spaces Conference! I’ll be moderating a panel on AR, VR, & MR.

On 09/29/2016, in 21st century, A/V -- audio/visual, active learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, attention, Augmented Reality (AR), blended learning, Blockchain, bots, Bring your own device (BYOD), change, cloud-based computing / apps / other cloud-related, colleges, communications, community colleges, Daniel S. Christian, data related items, digital learning, education technology, emerging technologies, engagement / engaging students, experimentation, face-to-face, future of higher education, game-changing environment, generational differences, higher education, human-computer interaction (HCI), hybrid learning, ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, learning, learning agents, learning ecosystem, learning hubs & pods & microschooling, learning preferences, learning spaces, liberal arts, machine-to-machine communications, Mixed Reality (MR), mobile learning, Near Field Communication (NFC), pace of change, pedagogy, platforms, student-related, teaching & learning, technology (general), trends, universities, user experience (UX), vendors, Virtual Reality (VR) / worlds / learning, wearables, by Daniel Christian

From DSC:
I have attended the Next Generation Learning Spaces Conference for the past two years. Both conferences were very solid and they made a significant impact on our campus, as they provided the knowledge, research, data, ideas, contacts, and the catalyst for us to move forward with building a Sandbox Classroom on campus. This new, collaborative space allows us to experiment with different pedagogies as well as technologies. As such, we’ve been able to experiment much more with active learning-based methods of teaching and learning. We’re still in Phase I of this new space, and we’re learning new things all of the time.

For the upcoming conference in February, I will be moderating a New Directions in Learning panel on the use of augmented reality (AR), virtual reality (VR), and mixed reality (MR). Time permitting, I hope that we can also address other promising, emerging technologies that are heading our way such as chatbots, personal assistants, artificial intelligence, the Internet of Things, tvOS, blockchain and more.

The goal of this quickly-moving, engaging session will be to provide a smorgasbord of ideas to generate creative, innovative, and big thinking. We need to think about how these topics, trends, and technologies relate to what our next generation learning environments might look like in the near future — and put these things on our radars if they aren’t already there.

Key takeaways for the panel discussion:

Reflections regarding the affordances that new developments in Human Computer Interaction (HCI) — such as AR, VR, and MR — might offer for our learning and our learning spaces (or is our concept of what constitutes a learning space about to significantly expand?)
An update on the state of the approaching ed tech landscape
Creative, new thinking: What might our next generation learning environments look like in 5-10 years?

I’m looking forward to catching up with friends, meeting new people, and to the solid learning that I know will happen at this conference. I encourage you to check out the conference and register soon to take advantage of the early bird discounts.

AI chatbot apps to infiltrate businesses sooner than you think — from searchbusinessanalytics.techtarget.com by Bridget Botelho
Artificial intelligence chatbots aren’t the norm yet, but within the next five years, there’s a good chance the sales person emailing you won’t be a person at all.

Excerpt:

In fact, artificial intelligence has come so far so fast in recent years, Gartner predicts it will be pervasive in all new products by 2020, with technologies including natural language capabilities, deep neural networks and conversational capabilities.

Other analysts share that expectation. Technologies that encompass the umbrella term artificial intelligence — including image recognition, machine learning, AI chatbots and speech recognition — will soon be ubiquitous in business applications as developers gain access to it through platforms such as the IBM Watson Conversation API and the Google Cloud Natural Language API.

3 corporate departments that chatbots will disrupt — from venturebeat.com by Natalie Lambert

Excerpt:

Customer Service
Human Resources
Marketing

Facebook Messenger’s 11,000 chatbots are much more interactive — from androidcentral.com by Harish Jonnalagadda

Excerpt:

Facebook introduced chatbots on Messenger three months ago, and the search giant has shared today that over 11,000 bots are active on the messaging service. The Messenger Platform has picked up an update that adds a slew of new features to bots, such as a persistent menu that lists a bot’s commands, quick replies, ability to respond with GIFs, audio, video, and other files, and a rating system to provide feedback to bot developers.

Chatbots are coming to take over the world — from telecom.economictimes.indiatimes.com

Excerpts:

In another example, many businesses use interactive voice response (IVR) telephony systems, which have limited functionalities and often provide a poor user experience. Chatbots can replace these applications in future where the user will interact naturally to get relevant information without following certain steps or waiting for a logical sequence to occur.
…
Chatbots are a good starting point, but the future lies in more advanced versions of audio and video bots. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, Google with its voice assistance, are working in the same direction to achieve it. Bot ecosystems will become even more relevant in the phase of IoT mass adoption and improvement of input/output (I/O) technology.

With big players investing heavily in AI, Chatbots are likely to be an increasing feature of social media and other communications platforms.

Everything You Wanted to Know About Chatbots But Were Afraid to Ask — from businessinsider.com by Andrew Meola

Excerpt:

Chatbots are software programs that use messaging platforms as the interface to perform a wide variety of tasks—everything from scheduling a meeting to reporting the weather, to helping a customer buy a sweater.

Because texting is the heart of the mobile experience for smartphone users, chatbots are a natural way to turn something users are very familiar with into a rewarding service or marketing opportunity.

And when you consider that the top 4 messaging apps reach over 3 billion global users (MORE than the top 4 social networks), you can see that the opportunity is huge.

Microsoft taught a computer to make ‘chit chat’ — and now 40 million people love it — from businessinsider.com by Matt Weinberger

Excerpt:

The Xiaoice chat bot — pronounced “Shao-ice” and translated as “little Bing” — born as an experiment by Microsoft Research in 2014, reaches 40 million followers in China, who often literally talk with her for hours.

At her most active, Xiaoice is holding down as many 23 conversations a session, says Microsoft Research NExT leader Dr. Peter Lee. It’s even evolved to become a nice little sideline business for Microsoft, thanks to a partnership with Chinese e-retailer JD.com that lets users buy products by talking to Xiaoice.

The reason Xiaoice is so successful is she was born of a different kind of philosophical experiment: Instead of building a chat bot that was useful, Microsoft simply tried to make it fun to talk to.

Jane’s Top 10 Tools for Learning 2016 — from c4lpt.co.uk by Jane Hart

Excerpt:

On Friday 23rd September, voting closes in the 10th Annual Survey of Learning Tool – so it’s not too late to vote!

You can find out how to do so HERE – essentially it involves sharing your own Top 10 Tools for Learning – privately or publicly.

Anyway, as we reach the final few days of voting in 2016, I thought it was time to share my personal top 10 tools – so here they are:

Also see:

The ‘soft skills’ employers are looking for — from blogs.wsj.com by Kate Davidson
Communication, teamwork, punctuality and critical thinking are in high demand, an analysis of 2.3 million LinkedIn profiles shows

Excerpt (emphasis DSC):

Want to craft a standout resume? Try adding skills like communication, organization and punctuality.

Nearly 58% of employees who touted stellar communication skills were hired over the course of a year, according to an analysis of 2.3 million LinkedIn profiles for The Wall Street Journal.

Employers are increasingly looking for workers with strong soft skills—those traits that don’t show up in a job posting but are essential for succeeding in the workplace, like working well with others and taking initiative. But many employers say it has gotten harder to find those applicants as the labor market tightens.
…
Communication, at the top of the list, was followed by organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability and having a friendly personality.

From DSC:
Looking at the list of top skills desired by employers, there seems to be a major breakdown in the entire spectrum/continuum.

Hmmm….standardized testing doesn’t really bring out the collaborative side of us, does it? In fact, you would likely get shown the door if you tried to collaborate (or show social skills) on a test, right? Teamwork. Hmmm….again, not on the exam. Punctuality? Nope…not that either. Organization…perhaps…maybe a little bit on the exam, but not much.

Which set of goals are we pursuing? Standardized testing and all of what that means…or are we trying to produce students who have the soft skills mentioned above and who can reinvent themselves over and over again (to which I’d add entrepreneurship/innovation/ability to freelance, the ability to look up and out into the future, and the ability to keep the relevant landscapes on their radars).

The answer seems to be that we’re trying to do both. That said, the corporate world seems to be saying that the standardized testing is winning out in this clash of goals.

This is why I try to pulse check the worlds of K-12, higher ed, and the corporate space all at the same time. We are not islands. What happens in earlier phases of people’s lives matters. What’s currently happening in the earlier portions of the continuum matters.

DanielChristian-what-should-our-learning-environments-look-and-act-like

Addendum on 9/10/16:

The Unemployable Graduate Crisis and How We Can Fix It — from linkedin.com by Alistair Cox

Excerpt:

What is going wrong?

There remains a fundamental mismatch between market demand and supply of skills. The longstanding concerns around a drought of STEM and digital talent have been well publicised, but the issue extends beyond that. Students are graduating with degrees offering neither technical nor vocational knowledge, yet these are what employers are often looking for first.

Recent research in the US found that while 87% of recent graduates feel well prepared to hit the ground running in their new job, only half of hiring managers agreed. The shortfall across hard and soft skills is plain to see – one in four roles go unfilled due to the technical skills gap and hiring managers report worrying gaps in graduates’ critical thinking, communication and leadership skills. Around the world, many graduates simply aren’t employable in the roles being created today, yet will have spent at least 3 years racking up debt to study a course that will not help them find a relevant role.

If steps are not taken to address this, then I genuinely fear for our graduates, employers and the global economy. We are already seeing the skills gap widening into a skills chasm.

LinkedIn ProFinder expands nationwide to help you hire freelancers — from blog.linkedin.com

Excerpt:

The freelance economy is on the rise. In fact, the number of freelancers on LinkedIn has grown by nearly 50% in just the past five years. As the workforce evolves, we, too, are evolving to ensure we’re creating opportunity for the expanding sector of professionals looking for independent, project-based work in place of the typical 9 to 5 profession.

Last October, we began piloting a brand new platform in support of this very endeavor and today, we’re excited to announce its nationwide availability. Introducing LinkedIn ProFinder, a LinkedIn marketplace that connects consumers and small businesses looking for professional services – think Design, Writing and Editing, Accounting, Real Estate, Career Coaching – with top quality freelance professionals best suited for the job.

Also see:

Why every college campus needs a chatbot — from venturebeat.com by John Brandon

Excerpts:

Dropping a child off at college is a stressful experience. I should know — I dropped off one last week and another today. It’s confusing because everything is so new, your child (who is actually a young adult, how did that happen?) is anxious, and you usually have to settle up on your finances.

This situation happens to be ideal for a chatbot, because the administrative staff is way too busy to handle questions in person or by phone. There might be someone directing you in the parking lot, but not everyone standing around in the student center knows how to submit FAFSA data.
…
One of the main reasons for thinking of this is that I would have used one myself today. It’s a situation where you want immediate, quick information without having to explain all of the background information. You just need the campus map or the schedule for the day — that’s it. You don’t want any extra frills.

From DSC:
My question is:

Will Instructional Designers, Technical Communicators, e-Learning Designers, Trainers, (and other positions as as well) going to have to know how to build chatbots in the future? Our job descriptions could be changing soon. Or will this kind of thing require more programming-related skills? Perhaps more firms like the one below could impact that situation…

Entrepreneurs & VCs out there, take note. How much longer before the functionalities found in tools like Bluescape & Mural are available via tvOS-based devices?

On 08/04/2016, in 21st century, 24x7x365 access, A/V -- audio/visual, active learning, adult learning, Bring your own device (BYOD), collaboration, colleges, communications, communities of practice, community colleges, convergence, corporate / business world, corporate universities / corporate training, Daniel S. Christian, digital learning, education technology, emerging technologies, engagement / engaging students, engineering, entrepreneurship, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, interactivity, K-12 related, learning, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, lifelong learning, multimedia, platforms, productivity / tips and tricks, project-based learning, real-world assignments, social learning / networks, technologies for your home, telepresence, television, tools, training / L&D, TVs, ubiquitous learning, universities, user experience (UX), using teams, vendors, videoconferencing, virtual K-12 schools, virtual tutoring, visualizing information, web-based collaboration, webinars, workplace, by Daniel Christian

From DSC:
How much longer before the functionalities that are found in tools like Bluescape & Mural are available via tvOS-based devices? Entrepreneurs and VCs out there, take note. Given:

the growth of freelancing and people working from home and/or out on the road
the need for people to collaborate over a distance
the growth of online learning
the growth of active/collaborative learning spaces in K-12 and higher ed
the need for lifelong learning

…this could be a lucrative market. Also, it would be meaningful work…knowing that you are helping people learn and earn.

Take a step inside the classroom of tomorrow [Fearn]

On 08/01/2016, in 21st century, 24x7x365 access, A/V -- audio/visual, Artificial Intelligence/Agents/LLMs/and Related, attention, bots, change, collaboration, communications, digital learning, education, education technology, educational games / serious games, emerging technologies, engagement / engaging students, history, human-computer interaction (HCI), immersion, innovation, intelligent systems, intelligent tutoring, interactivity, IT in HE, K-12 related, learning ecosystem, learning hubs & pods & microschooling, learning spaces, love of learning, Microsoft, personalized/customized learning, platforms, play, UK, United States, user experience (UX), Virtual Reality (VR) / worlds / learning, by Daniel Christian

Take a step inside the classroom of tomorrow — from techradar.com by Nicholas Fearn
Making learning fun

Excerpt:

But the classroom of tomorrow will look very different. The latest advancements in technology and innovation are paving the way for an educational space that’s interactive, engaging and fun.

The conventions of learning are changing. It’s becoming normal for youngsters to use games like Minecraft to develop skills such as team working and problem solving, and for teachers to turn to artificial intelligence to get a better understanding of how their pupils are progressing in lessons.

Virtual reality is also introducing new possibilities in the classroom. Gone are the days of imagining what an Ancient Egyptian tomb might look like – now you can just strap on a headset and transport yourself there in a heartbeat.

The potential for using VR to teach history, geography and other subjects is incredible when you really think about it – and it’s not the only tech that’s going to shake things up.
…

Artificial intelligence is already doing groundbreaking things in areas like robotics, computer science, neuroscience and linguistics, but now they’re now entering the world of education too.

London-based edtech firm Digital Assess has been working on an AI app that has the potential to revolutionise the way youngsters learn.

With the backing of the UK Government, the company has been trialing its web-based application Formative Assess in schools in England.

Using semantic indexing and natural language processing in a similar way to social networking sites, an on-screen avatar – which can be a rubber duck or robot – quizzes students on their knowledge and provides them with individual feedback on their work.

MIT Technology Review | 10 Breakthrough Technologies 2016

On 07/01/2016, in 21st century, biology, bots, communications, data related items, emerging technologies, entrepreneurship, future, global / globalization, health, robotics, society, by Daniel Christian

10 Breakthrough Technologies 2016 — from technologyreview.com

Excerpt:

Which of today’s emerging technologies have a chance at solving a big problem and opening up new opportunities? Here are our picks. The 10 on this list all had an impressive milestone in the past year or are on the verge of one. These are technologies you need to know about right now.

AI chatbot apps to infiltrate businesses sooner than you think — from searchbusinessanalytics.techtarget.com by Bridget Botelho
Artificial intelligence chatbots aren’t the norm yet, but within the next five years, there’s a good chance the sales person emailing you won’t be a person at all.

Excerpt:

In fact, artificial intelligence has come so far so fast in recent years, Gartner predicts it will be pervasive in all new products by 2020, with technologies including natural language capabilities, deep neural networks and conversational capabilities.

Other analysts share that expectation. Technologies that encompass the umbrella term artificial intelligence — including image recognition, machine learning, AI chatbots and speech recognition — will soon be ubiquitous in business applications as developers gain access to it through platforms such as the IBM Watson Conversation API and the Google Cloud Natural Language API.

3 corporate departments that chatbots will disrupt — from venturebeat.com by Natalie Lambert

Excerpt:

Customer Service
Human Resources
Marketing

Facebook Messenger’s 11,000 chatbots are much more interactive — from androidcentral.com by Harish Jonnalagadda

Excerpt:

Facebook introduced chatbots on Messenger three months ago, and the search giant has shared today that over 11,000 bots are active on the messaging service. The Messenger Platform has picked up an update that adds a slew of new features to bots, such as a persistent menu that lists a bot’s commands, quick replies, ability to respond with GIFs, audio, video, and other files, and a rating system to provide feedback to bot developers.

Chatbots are coming to take over the world — from telecom.economictimes.indiatimes.com

Excerpts:

In another example, many businesses use interactive voice response (IVR) telephony systems, which have limited functionalities and often provide a poor user experience. Chatbots can replace these applications in future where the user will interact naturally to get relevant information without following certain steps or waiting for a logical sequence to occur.
…
Chatbots are a good starting point, but the future lies in more advanced versions of audio and video bots. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, Google with its voice assistance, are working in the same direction to achieve it. Bot ecosystems will become even more relevant in the phase of IoT mass adoption and improvement of input/output (I/O) technology.

With big players investing heavily in AI, Chatbots are likely to be an increasing feature of social media and other communications platforms.

Everything You Wanted to Know About Chatbots But Were Afraid to Ask — from businessinsider.com by Andrew Meola

Excerpt:

Chatbots are software programs that use messaging platforms as the interface to perform a wide variety of tasks—everything from scheduling a meeting to reporting the weather, to helping a customer buy a sweater.

Because texting is the heart of the mobile experience for smartphone users, chatbots are a natural way to turn something users are very familiar with into a rewarding service or marketing opportunity.

And when you consider that the top 4 messaging apps reach over 3 billion global users (MORE than the top 4 social networks), you can see that the opportunity is huge.

Stanford’s virtual reality lab cultivates empathy for the homeless — from kqed.org by Rachael Myrow

Excerpt:

The burgeoning field of Virtual Reality — or VR as it is commonly known — is a vehicle for telling stories through 360-degree visuals and sound that put you right in the middle of the action, be it at a crowded Syrian refugee camp, or inside the body of an 85-year-old with a bad hip and cataracts. Because of VR’s immersive properties, some people describe the medium as “the ultimate empathy machine.” But can it make people care about something as fraught and multi-faceted as homelessness?

A study in progress at Stanford’s Virtual Human Interaction Lab explores that question, and I strapped on an Oculus Rift headset (one of the most popular devices people currently use to experience VR) to look for an answer.

A new way of understanding homelessness
The study, called Empathy at Scale, puts participants in a variety of scenes designed to help them imagine the experience of being homeless themselves.

How chatbots and deep learning will change the future of organizations — from forbes.com by Daniel Newman

Excerpt (emphasis DSC):

Don’t let the fun, casual name mislead you. Chatbots—software that you can “chat with”—have serious implications for the business world. Though many businesses have already considered their use for customer service purposes, a chatbot’s internal applications could be invaluable on a larger scale. For instance, chatbots could help employees break down siloes and provide targeted data to fuel every department. This digital transformation is happening, even in organizational structures that face challenges with other formats of real-time communication.

Still unclear on what chatbots are and what they do? Think of a digital assistant—such as iPhone’s Siri or Alexa, the Artificial Intelligence within the Amazon Echo. A chatbot reduces or eliminates the need for many mobile apps, as the answers are stored inside the chatbot. Need to know what the weather’s like in LA? Ask your chatbot. Is your flight running on time? Ask your chatbot. Is the package you ordered going to be delivered while you’re away? You get the gist.

From DSC:
How might institutions of higher education as well as K-12 school districts benefit from such internal applications of chatbots? How about external applications of chatbots? If done well, such applications could facilitate solid customer service (i.e., self-service knowledgebases) and aid in communications.

Hold Tight: The Chatbot Era Has Begun — from chatbotsmagazine.com by
Chatbots: What they are, and why they’re so important for businesses

Excerpt:

Imagine being able to have your own personal assistant at your fingertips, who you can chat with, give instructions and errands to, and handle the majority of your online research — both personally and professionally.

That’s essentially what a chatbot does.

Capable of being installed on any messenger platform, such as Facebook messenger or text messages, a chat bot is a basic artificial intelligence computer software program that does the legwork for you — and communicates in a way that feels like an intelligent conversation over text or voice messaging.

Once-in-a-decade paradigm shift: Messaging — from chatbotsmagazine.com by Beerud Sheth
In the history of the personal computing industry, we have had a paradigm shift about once every decade.

Smart assistants and chatbots will be top consumer applications for AI over next 5 years, poll says — from venturebeat.com by Blaise Zerega

Excerpt:

Virtual agents and chatbots will be the top consumer applications of artificial intelligence over the next five years, according to a consensus poll released today by TechEmergence, a marketing research firm for AI and machine learning.

The emphasis on virtual agents and chatbots is in many ways not surprising. After all, the tech industry’s 800-pound gorillas have all made big bets: Apple with Siri, Amazon with Alexa, Facebook with M and Messenger, Google with Google Assistant, Microsoft with Cortana and Tay. However, the poll’s data also suggests that chatbots may soon be viewed as a horizontal enabling technology for many industries.

From DSC:
Might this eventually affect students’ expectations? Blackboard’s partnership with IBM and Amazon may come into play here.

Some like it bot: Why chatbots could be the start of something big — from business.sprint.com
Chatbots are on the rise. With Google, Facebook and Microsoft competing to be the caring voice your customers turn to, what does this mean for your enterprise?

Excerpt:

The most prevalent indicator that the artificial intelligence-driven future is rapidly becoming reality is the rise of the chatbot – an A.I. software program designed to chat with people. Well, more accurately, the re-emergence of the bot. Basically, robots talking to humans talking to robots is the tech vision for the future.

Maybe one of the most obvious uses for this technology would be in service. If you can incorporate your self-service knowledge base into a bot that responds directly to questions and uses customer data to provide the most relevant answers, it’s more convenient for customers…

Chatbot lawyer overturns 160,000 parking tickets in London and New York — from theguardian.com by Samuel Gibbs
Free service DoNotPay helps appeal over $4m in parking fines in just 21 months, but is just the tip of the legal AI iceberg for its 19-year-old creator

Excerpt:

An artificial-intelligence lawyer chatbot has successfully contested 160,000 parking tickets across London and New York for free, showing that chatbots can actually be useful.

Dubbed as “the world’s first robot lawyer” by its 19-year-old creator, London-born second-year Stanford University student Joshua Browder, DoNotPay helps users contest parking tickets in an easy to use chat-like interface.

Addendum on 6/29/16:

A New Chatbot Would Like to Help You With Your Bank Account — from wired.com by Cade Metz

Excerpt:

People in Asia are already using MyKai, and beginning today, you can too. Because it’s focused on banking—and banking alone—it works pretty well. But it’s also flawed. And it’s a bit weird. Unsettling, even. All of which makes it a great way of deconstructing the tech world’s ever growing obsession with “chatbots.”
…
MyKai is remarkably adept at understanding what I’m asking—and that’s largely because it’s focused solely on banking. When I ask “How much money do I have?” or “How much did I spend on food in May?,” it understands. But when I ask who won the Spain-Italy match at Euro 2016, it suggests I take another tack. The thing to realize about today’s chatbots is that they can be reasonably effective if they’ve honed to a particular task—and that they break down if the scope gets to wide.

Interesting thought: “The future of online learning will happen via messaging services.” [Daily Bits Of]

On 06/22/2016, in 21st century, 24x7x365 access, adjunct faculty, adult learning, Artificial Intelligence/Agents/LLMs/and Related, bots, change, changing business models, colleges, communications, community colleges, corporate / business world, corporate universities / corporate training, digital learning, elearning, emerging technologies, faculty/staff, future, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), IBM, ideas, informal learning, innovation, intelligent systems, intelligent tutoring, interactivity, IT in HE, K-12 related, learning ecosystem, microlearning, new business models, online learning, social learning / networks, social media, streams of content, teachers, training / L&D, workplace, youth, by Daniel Christian

What the bot revolution could mean for online learning — from huffingtonpost.com by Daily Bits Of

Excerpt:

We’re embracing the bot revolution
With these limitations in mind, we embrace the bot movement. In short, having our bite-sized courses delivered via messaging platforms will open up a lot of new benefits for our users.

The courses will become social.
It will become easier to consume a course via a channel that fits best for the course.
The courses will become more interactive.
Bots will remove some of the friction

The future of online learning will happen via messaging services.

Also relevant here:

From DSC:
By posting such items, I’m not advocating that we remove teachers, professors, trainers, coaches, etc. from the education/training equations. Rather, I am advocating that we use technology as tools for educating and training people — and using technologies to help people of all ages grow, and reinvent themselves when necessary. Such tools should be used to help our overworked teachers, professors, trainers, etc. of the world in delivering excellent, effective elearning experiences for our students/employees.

Learning Ecosystems

Duolingo introduces chatbots to hone your conversational skills [Starr]; From DSC: This could be huge!

Stanford’s virtual reality lab cultivates empathy for the homeless [Myrow]

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