Amazon

How Amazon’s purchase of Whole Foods highlights the hybrid, ‘omnichannel’ future of higher ed — from edsurge.com by Sean Gallagher

Excerpt:

The expectation that students can integrate their learning experiences across channels is now arriving in higher education. Online education has reached a tipping point where almost 30 percent of all students in U.S. higher education are enrolled in at least one online college course. A significant number of students are already blending their experience across online and offline channels—and numerous data points speak to the evolving value of blending online delivery with physical presence, as suggested by Amazon.

In national surveys of prospective adult students that we have conducted regularly at Northeastern University over recent years, we have consistently found that 60 percent of students prefer a blended or hybrid learning experience. In other words, the majority of the higher education student market is neglected by today’s dominant approach that focuses on offering either online or in-person programs.
…
Like Amazon, the colleges and universities that are able to deliver across channels—leveraging the combination of physical presence and online algorithms—will be uniquely positioned to take advantage of the in-demand, destination nature of studying in certain cities; the local sourcing of faculty; and proximity to key employers, industries, and job opportunities.

Over the next decade, growth and competitive success in higher education will not be a function of who is able to offer online programs. Instead, the successful institutions will be those who can symbiotically integrate their placed-based educational operations and experiences with software-driven analytics, learning science, and machine learning to create a more personalized experience. A more Amazon-like experience.

From DSC:
A few side comments here:

The future won’t be kind to those institutions who haven’t built up their “street cred” in the digital/virtual space. For example, if you are working at a traditional institution of higher education that doesn’t have online-based programs — nor does it have plans to create such programs in the future — you should get your resume up-to-date and start looking…now.
.
For data/analytics to have a significant impact and inform strategic or pedagogical decisions, one needs to collect the data. This is not hard to do online. But it’s very difficult — at least at a granular level — to do in a face-to-face environment.
.
Coursera’s MeetUps around the world — where their learners are encouraged to join study and discussion groups related to their online-only courses — make me wonder about the future of learning spaces and whether your local Starbucks might morph into a learning hub.

What a future, powerful, global learning platform will look & act like [Christian]

On 06/22/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, accessibility / UDL, adult learning, Amazon, analytics, Apple, Artificial Intelligence/Agents/LLMs/and Related, assessment, assistive technologies, attention, Augmented Reality (AR), Blockchain, blogs / blogging / vlogging, bots, Bring your own device (BYOD), business side of he, career development, change, cloud-based computing / apps / other cloud-related, CMS/LMS, collaboration, colleges, communications, communities of practice, community colleges, competency-based learning/education, computer science, content development, aggregation, repositories, convergence, corporate / business world, corporate universities / corporate training, cost of getting a degree, credentialing, Daniel S. Christian, data related items, digital audio, digital learning, digital textbooks, digital video, disruption, distance education, education, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, Facebook / Meta Platforms, future, future of higher education, game-changing environment, global / globalization, Google, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), IBM, ideas, informal learning, innovation, instructional design, intelligent systems, intelligent tutoring, internet, K-12 related, languages and translation, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, liberal arts, lifelong learning, love of learning, machine-to-machine communications, microlearning, Microsoft, mobile learning, more voice more choice more control, multimedia, Natural Language Processing (NLP), Near Field Communication (NFC), new business models, online learning, online media, online tutoring, participation, personalized/customized learning, platforms, professional development, reinvent, robotics, RSS, second screen apps, simulations, smart classrooms, social learning / networks, society, staying relevant, streams of content, student-related, surviving, tablets, teaching & learning, teaching online, technologies for your home, technology (general), telepresence, television, tools, training / L&D, TVs, universities, user experience (UX), using teams, vendors, videoconferencing, virtual field trips, virtual K-12 schools, Virtual Reality (VR) / worlds / learning, virtual tutoring, vision/possibilities, voice recognition / voice enabled interfaces, web-based collaboration, webinars, workplace, by Daniel Christian

Learning from the Living [Class] Room:
A vision for a global, powerful, next generation learning platform

By Daniel Christian

NOTE: Having recently lost my Senior Instructional Designer position due to a staff reduction program, I am looking to help build such a platform as this. So if you are working on such a platform or know of someone who is, please let me know: danielchristian55@gmail.com.

I want to help people reinvent themselves quickly, efficiently, and cost-effectively — while providing more choice, more control to lifelong learners. This will become critically important as artificial intelligence, robotics, algorithms, and automation continue to impact the workplace.

Learning from the Living [Class] Room:
A global, powerful, next generation learning platform

What does the vision entail?

A new, global, collaborative learning platform that offers more choice, more control to learners of all ages – 24×7 – and could become the organization that futurist Thomas Frey discusses here with Business Insider:

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

A learner-centered platform that is enabled by – and reliant upon – human beings but is backed up by a powerful suite of technologies that work together in order to help people reinvent themselves quickly, conveniently, and extremely cost-effectively
An AI-backed system of analyzing employment trends and opportunities will highlight those courses and “streams of content” that will help someone obtain the most in-demand skills
A system that tracks learning and, via Blockchain-based technologies, feeds all completed learning modules/courses into learners’ web-based learner profiles
A learning platform that provides customized, personalized recommendation lists – based upon the learner’s goals
A platform that delivers customized, personalized learning within a self-directed course (meant for those content creators who want to deliver more sophisticated courses/modules while moving people through the relevant Zones of Proximal Development)
Notifications and/or inspirational quotes will be available upon request to help provide motivation, encouragement, and accountability – helping learners establish habits of continual, lifelong-based learning
(Potentially) An online-based marketplace, matching learners with teachers, professors, and other such Subject Matter Experts (SMEs)
(Potentially) Direct access to popular job search sites
(Potentially) Direct access to resources that describe what other companies do/provide and descriptions of any particular company’s culture (as described by current and former employees and freelancers)

Further details:
While basic courses will be accessible via mobile devices, the optimal learning experience will leverage two or more displays/devices. So while smaller smartphones, laptops, and/or desktop workstations will be used to communicate synchronously or asynchronously with other learners, the larger displays will deliver an excellent learning environment for times when there is:

A Subject Matter Expert (SME) giving a talk or making a presentation on any given topic
A need to display multiple things going on at once, such as:
The SME(s)
An application or multiple applications that the SME(s) are using
Content/resources that learners are submitting in real-time (think Bluescape, T1V, Prysm, other)
The ability to annotate on top of the application(s) and point to things w/in the app(s)
Media being used to support the presentation such as pictures, graphics, graphs, videos, simulations, animations, audio, links to other resources, GPS coordinates for an app such as Google Earth, other
Other attendees (think Google Hangouts, Skype, Polycom, or other videoconferencing tools)
An (optional) representation of the Personal Assistant (such as today’s Alexa, Siri, M, Google Assistant, etc.) that’s being employed via the use of Artificial Intelligence (AI)

This new learning platform will also feature:

Voice-based commands to drive the system (via Natural Language Processing (NLP))
Language translation (using techs similar to what’s being used in Translate One2One, an earpiece powered by IBM Watson)
Speech-to-text capabilities for use w/ chatbots, messaging, inserting discussion board postings
Text-to-speech capabilities as an assistive technology and also for everyone to be able to be mobile while listening to what’s been typed
Chatbots
- For learning how to use the system
- For asking questions of – and addressing any issues with – the organization owning the system (credentials, payments, obtaining technical support, etc.)
- For asking questions within a course
As many profiles as needed per household
(Optional) Machine-to-machine-based communications to automatically launch the correct profile when the system is initiated (from one’s smartphone, laptop, workstation, and/or tablet to a receiver for the system)
(Optional) Voice recognition to efficiently launch the desired profile
(Optional) Facial recognition to efficiently launch the desired profile
(Optional) Upon system launch, to immediately return to where the learner previously left off
The capability of the webcam to recognize objects and bring up relevant resources for that object
A built in RSS feed aggregator – or a similar technology – to enable learners to tap into the relevant “streams of content” that are constantly flowing by them
Social media dashboards/portals – providing quick access to multiple sources of content and whereby learners can contribute their own “streams of content”

In the future, new forms of Human Computer Interaction (HCI) such as Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) will be integrated into this new learning environment – providing entirely new means of collaborating with one another.

Likely players:

Amazon – personal assistance via Alexa
Apple – personal assistance via Siri
Google – personal assistance via Google Assistant; language translation
Facebook — personal assistance via M
Microsoft – personal assistance via Cortana; language translation
IBM Watson – cognitive computing; language translation
Polycom – videoconferencing
Blackboard – videoconferencing, application sharing, chat, interactive whiteboard
T1V, Prsym, and/or Bluescape – submitting content to a digital canvas/workspace
Samsung, Sharp, LCD, and others – for large displays with integrated microphones, speakers, webcams, etc.
Feedly – RSS aggregator
_________ – for providing backchannels
_________ – for tools to create videocasts and interactive videos
_________ – for blogs, wikis, podcasts, journals
_________ – for quizzes/assessments
_________ – for discussion boards/forums
_________ – for creating AR, MR, and/or VR-based content

2017 Internet Trends Report — from kpcb.com by Mary Meeker

Mary Meeker’s 2017 internet trends report: All the slides, plus analysis — from recode.net by Rani Molla
The most anticipated slide deck of the year is here.

Excerpt:

Here are some of our takeaways:

Global smartphone growth is slowing: Smartphone shipments grew 3 percent year over year last year, versus 10 percent the year before. This is in addition to continued slowing internet growth, which Meeker discussed last year.
Voice is beginning to replace typing in online queries. Twenty percent of mobile queries were made via voice in 2016, while accuracy is now about 95 percent.
In 10 years, Netflix went from 0 to more than 30 percent of home entertainment revenue in the U.S. This is happening while TV viewership continues to decline.
China remains a fascinating market, with huge growth in mobile services and payments and services like on-demand bike sharing. (More here: The highlights of Meeker’s China slides.)

Read Mary Meeker’s essential 2017 Internet Trends report — from techcrunch.com by Josh Constine

Excerpt:

This is the best way to get up to speed on everything going on in tech. Kleiner Perkins venture partner Mary Meeker’s annual Internet Trends report is essentially the state of the union for the technology industry. The widely anticipated slide deck compiles the most informative research on what’s getting funded, how Internet adoption is progressing, which interfaces are resonating, and what will be big next.

You can check out the 2017 report embedded below, and here’s last year’s report for reference.

The Higher Education Technology Paradox — from edtechmagazine.com by Hank Lucas
The academic rewards system will continue to stymie technology adoption unless higher ed administrators promote organizational change.

Excerpts:

The number one paradox in higher education is that technology is both transforming and disrupting universities around the world. Institutions that adapt to the technology and become content producers will survive and flourish; those confined to being content consumers will struggle to stay in business.
…
What does it take for a university to develop the kind of materials described above? Obviously, it requires money, but more than money it needs a motivated and committed faculty. The reward system in most institutions and the inherent conservatism of faculty members create a huge barrier to adopting new technologies for education. (Many faculty members are in denial that the technology can improve student learning and that it will be widely implemented.)

How does the reward system impact technology adoption?

Assistant professors at research universities are rewarded for publishing scholarly articles and books, which they must do to be granted tenure. They cannot risk the time needed to master the new technologies.
Tenured faculty can largely do what they want, and by the time they have received tenure have fallen into a rhythm of research and teaching; once tenured they are expected to undertake more service to the institution. Where does the time come from to adopt a new approach to the classroom?
Non-tenure track instructors are employed because they are good, or at least adequate, teachers. Adopting new technology in the classroom is risky and could result in lower student evaluations, which in turn could affect their employment status.

From DSC:
This is one of the reasons why I believe that a new organization will arise in the future that uses a solid, team-based approach from day 1. They will have teams of experts from a variety of fields/disciplines — and they will have the types of incentive systems that one would expect to see in startup companies. They will value innovation and will see to it that ideas can be grown and supported.

Anybody come to mind? How about Amazon.com?

Also, faculty members — like all of us — have a limited amount of time and energy. The current workplace has loaded up faculty members’ job plates — they don’t have much time to experiment with new technologies. Also — again, like all of us — they have a variety of skills and interests. Many times, those skills and interest don’t involve working with technology.

Look for more team-based approaches to dominate the future of higher education.

16 Voice Control Terms You Need To Know [Josh.AI]

On 05/31/2017, in Amazon, communications, emerging technologies, human-computer interaction (HCI), Learning from the Living [Class] Room, platforms, voice recognition / voice enabled interfaces, by Daniel Christian

16 Voice Control Terms You Need To Know — from medium.com by Josh.AI

Excerpt:

Voice control is now becoming a popular interface with hands-free capabilities making daily tasks easier and quicker. How exactly does this innovative technology work for your home to magically respond to your every command? Here are 16 voice control keywords that will help explain how it all works.

DC: 12,000+ skills on Amazon’s new platform — Alexa. What will this new platform mean/deliver?

On 05/18/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, adult learning, Amazon, Artificial Intelligence/Agents/LLMs/and Related, bots, business, cloud-based computing / apps / other cloud-related, communications, computer science, corporate / business world, corporate universities / corporate training, disruption, education technology, emerging technologies, heutagogy, higher education, homeschooling/homeschoolers, ideas, innovation, intelligent systems, intelligent tutoring, K-12 related, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, mobile learning, mobile technologies, Natural Language Processing (NLP), platforms, programming, society, streams of content, technologies for your home, tools, training / L&D, ubiquitous learning, universities, usability, user experience (UX), vendors, voice recognition / voice enabled interfaces, web-based collaboration, youth, by Daniel Christian

From DSC:
There are now more than 12,000+ skills on Amazon’s new platform — Alexa. I continue to wonder…what will this new platform mean/deliver to societies throughout the globe?

From this Alexa Skills Kit page:

What Is an Alexa Skill?
Alexa is Amazon’s voice service and the brain behind millions of devices including Amazon Echo. Alexa provides capabilities, or skills, that enable customers to create a more personalized experience. There are now more than 12,000 skills from companies like Starbucks, Uber, and Capital One as well as innovative designers and developers.

What Is the Alexa Skills Kit?
With the Alexa Skills Kit (ASK), designers, developers, and brands can build engaging skills and reach millions of customers. ASK is a collection of self-service APIs, tools, documentation, and code samples that makes it fast and easy for you to add skills to Alexa. With ASK, you can leverage Amazon’s knowledge and pioneering work in the field of voice design.

You can build and host most skills for free using Amazon Web Services (AWS).

Veeery interesting. Alexa now adds visuals / a screen! With the addition of 100 skills a day, where might this new platform lead?

On 05/09/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, Amazon, Artificial Intelligence/Agents/LLMs/and Related, bots, change, cloud-based computing / apps / other cloud-related, communications, cost of getting a degree, credentialing, Daniel S. Christian, digital audio, digital learning, digital storytelling, digital video, disruption, distance education, education, education technology, emerging technologies, experimentation, future, future of higher education, game-changing environment, global / globalization, heutagogy, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning spaces, microlearning, mobile learning, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, music, Natural Language Processing (NLP), new business models, online learning, online media, online tutoring, participation, personalized/customized learning, platforms, smart classrooms, streams of content, technologies for your home, telepresence, television, tools, trends, TVs, user experience (UX), vendors, virtual tutoring, voice recognition / voice enabled interfaces, web-based collaboration, by Daniel Christian

Amazon introduces Echo Show

The description reads:

Echo Show brings you everything you love about Alexa, and now she can show you things. Watch video flash briefings and YouTube, see music lyrics, security cameras, photos, weather forecasts, to-do and shopping lists, and more. All hands-free—just ask.
Introducing a new way to be together. Make hands-free video calls to friends and family who have an Echo Show or the Alexa App, and make voice calls to anyone who has an Echo or Echo Dot.
See lyrics on-screen with Amazon Music. Just ask to play a song, artist or genre, and stream over Wi-Fi. Also, stream music on Pandora, Spotify, TuneIn, iHeartRadio, and more.
Powerful, room-filling speakers with Dolby processing for crisp vocals and extended bass response
Ask Alexa to show you the front door or monitor the baby’s room with compatible cameras from Ring and Arlo. Turn on lights, control thermostats and more with WeMo, Philips Hue, ecobee, and other compatible smart home devices.
With eight microphones, beam-forming technology, and noise cancellation, Echo Show hears you from any direction—even while music is playing
Always getting smarter and adding new features, plus thousands of skills like Uber, Jeopardy!, Allrecipes, CNN, and more

From DSC:

Now we’re seeing a major competition between the heavy-hitters to own one’s living room, kitchen, and more. Voice controlled artificial intelligence. But now, add the ability to show videos, text, graphics, and more. Play music. Control the lights and the thermostat. Communicate with others via hands-free video calls.

Hmmm….very interesting times indeed.

Developers and corporates released 4,000 new skills for the voice assistant in just the last quarter. (source)

…with the company adding about 100 skills per day. (source)

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

Addendum on 5/10/17:

Everything You Need to Know About Amazon’s New Echo Show Alexa-Enabled Touch Screen Device — from medium.com
Excerpts:
- A touchscreen
- Video calling / intercom
- Music player
- News / Video player
- Cameras
- Skills / Apps
- Shopping

Microsoft’s new Invoke speaker will offer 360-degree speakers, Skype calling, & smart home control all through voice commands.

On 05/09/2017, in 24x7x365 access, A/V -- audio/visual, Amazon, Artificial Intelligence/Agents/LLMs/and Related, change, digital learning, emerging technologies, Europe, human-computer interaction (HCI), IBM, ideas, Microsoft, Natural Language Processing (NLP), vendors, voice recognition / voice enabled interfaces, by Daniel Christian

Microsoft Cortana-Powered Speaker Challenges Amazon’s Echo With Skype Calls — from foxbusiness.com by y Jay Greene

Excerpt:

Microsoft Corp. is hoping to challenge Amazon.com Inc.’s Echo smart speaker for a spot on the kitchen counter with a device from Samsung Electronics Co. that can make phone calls. The Invoke, which will debut this fall, comes more two years after the release of the Echo, which has sold more 11 million units through late last year, according to estimates by Morgan Stanley. It also will compete with Alphabet Inc.’s Google Home, which was released last fall. The voice-controlled Invoke, made by Samsung’s Harman Kardon unit, will use Microsoft’s Cortana digital assistant to take commands.

Microsoft Screams ‘Me Too’ With Cortana-Powered Rival to Amazon Echo and Google Home — from gizmodo.com by Alex Cranz

Excerpt:

With Microsoft’s Build developer conference just two days away, the company has revealed one of the most anticipated announcements from the event: A new Cortana-powered speaker made by German audio giant Harman Kardon.

Now, it’s fair to see this speaker for what it is: An answer to the Google Home and Amazon Echo. Both assistant-powered speakers are already in homes across our great nation, listening to your noises, noting your habits, and in general invading your lives under the guise of smart home helpfulness. The new Microsoft speaker, dubbed “Invoke,” one will presumably do the good stuff, let giving you updates on the weather and letting you turn on some soothing jazz for your dog with just a spoken command. Microsoft is also hoping that partnering with Harmon Kardon means its speaker can avoid one of the bigger problems with these devices—their tendency to sound cheap and tinny.

Harman Kardon’s Invoke speaker is a Cortana-powered take on an Amazon Echo — from theverge.com by Chaim Gartenberg

Excerpt:

As teased earlier, the Invoke speaker will offer 360-degree speakers, Skype calling, and smart home control all through voice commands. Design-wise, the Invoke strongly resembles Amazon’s Echo that its meant to compete with: both offer a similar cylindrical aluminum shape, light ring, and a seven-microphone array. That said, Harmon Kardon seems to be taking the “speaker” portion of its functionality more seriously than Amazon does, with the Invoke offering three woofers and three tweeters (compared to the Echo, which offers just a single of each driver). Microsoft is also highlighting the Invoke’s ability to make and receive Skype calls to other Skype devices as well as cellphones and landlines, which is an interesting addition to a home assistant.

From DSC:
Here we see yet another example of the increasing use of voice as a means of communicating with our computing-related devices. AI-based applications continue to develop.

DC: This type of technology could be good, or it could be bad…or, like many technologies, it could be both — depends upon how it’s used.

On 05/06/2017, in 21st century, Amazon, Artificial Intelligence/Agents/LLMs/and Related, assistive technologies, digital audio, emerging technologies, future, human-computer interaction (HCI), ideas, legislatures / government / legal, society, the downsides of how people use tech, tools, trends, user experience (UX), vendors, voice recognition / voice enabled interfaces, by Daniel Christian

From DSC:
This type of technology could be good, or it could be bad…or, like many technologies, it could be both — depends upon how it’s used. The resources below mention some positive applications, but also some troubling applications.

Lyrebird claims it can recreate any voice using just one minute of sample audio — from theverge.com by James Vincent
The results aren’t 100 percent convincing, but it’s a sign of things to come

Excerpt:

Artificial intelligence is making human speech as malleable and replicable as pixels. Today, a Canadian AI startup named Lyrebird unveiled its first product: a set of algorithms the company claims can clone anyone’s voice by listening to just a single minute of sample audio.

Also see:

Imitating people’s speech patterns precisely could bring trouble — from economist.com by
You took the words right out of my mouth

Excerpt:

UTTER 160 or so French or English phrases into a phone app developed by CandyVoice, a new Parisian company, and the app’s software will reassemble tiny slices of those sounds to enunciate, in a plausible simulacrum of your own dulcet tones, whatever typed words it is subsequently fed. In effect, the app has cloned your voice. The result still sounds a little synthetic but CandyVoice’s boss, Jean-Luc Crébouw, reckons advances in the firm’s algorithms will render it increasingly natural. Similar software for English and four widely spoken Indian languages, developed under the name of Festvox, by Carnegie Mellon University’s Language Technologies Institute, is also available. And Baidu, a Chinese internet giant, says it has software that needs only 50 sentences to simulate a person’s voice.

Until recently, voice cloning—or voice banking, as it was then known—was a bespoke industry which served those at risk of losing the power of speech to cancer or surgery.
…
More troubling, any voice—including that of a stranger—can be cloned if decent recordings are available on YouTube or elsewhere. Researchers at the University of Alabama, Birmingham, led by Nitesh Saxena, were able to use Festvox to clone voices based on only five minutes of speech retrieved online. When tested against voice-biometrics software like that used by many banks to block unauthorised access to accounts, more than 80% of the fake voices tricked the computer.

Per Candyvoice.com:

Expert in digital voice processing, CandyVoice offers software to facilitate and improve vocal communication between people and communicating objects. With applications in:

Health
Customize your devices of augmentative and alternative vocal communication by integrating in them your users’ personal vocal model

Robots & Communicating objects
Improve communication with robots through voice conversion, customized TTS, and noise filtering

Video games
Enhance the gaming experience by integrating vocal conversion of character’s voice in real time, and the TTS customizing

Also related:

From DSC:
Given this type of technology, what’s to keep someone from cloning a voice, putting together whatever you wanted that person to say, and then making it appear that Alexa recorded that other person’s voice?

“Amazon’s new bricks-&-mortar bookstore nails what the web couldn’t” or my title: “How Amazon uses its vast data resources to reinvent the bookstore”

On 04/29/2017, in 21st century, Amazon, analytics, business, corporate / business world, entrepreneurship, experimentation, face-to-face, ideas, innovation, reading, reinvent, United States, user experience (UX), vendors, workplace, by Daniel Christian

Amazon’s new bricks-&-mortar bookstore nails what the web couldn’t — from hackernoon.com by Pat Ryan

or

A title from DSC:
How Amazon uses its vast data resources to reinvent the bookstore

Excerpt (emphasis DSC):

Amazon’s First Foray into Physical Retail — While Utilitarian — Takes Discovery to New Levels
As a long time city dweller living in a neighborhood full of history, I had mixed feelings about the arrival of Amazon’s first bricks-and-mortar bookstore in a city neighborhood (the first four are located in malls). Like most of my neighbors around Chicago’s Southport Corridor, I prefer the charm of owner operated boutiques. Yet as a tech entrepreneur who holds Amazon founder Jeff Bezos in the highest esteem, I was excited to see how Amazon would reimagine the traditional bookstore given their customer obsession and their treasure trove of user data. Here’s what I discovered…

…

The Bottom Line:
I will still go to Amazon.com for the job of ordering a book that I already know that I want (and to the local Barnes and Noble if I need it today). But when I need to discover a book for gifts (Father’s Day is coming up soon enough) or for my own interest, nothing that I have seen compares to Amazon Books. We had an amazing experience and discovered more books in 20 minutes than we had in the past month or two.

The physical manifestation of the “if you like…then you’ll love…”

The ultra metric combining insights from disparate sources seems more compelling than standard best seller lists

The Dark Secret at the Heart of AI [Knight]

On 04/18/2017, in 21st century, Amazon, Apple, Artificial Intelligence/Agents/LLMs/and Related, bots, change, data related items, emerging technologies, ethics, Europe, Google, human-computer interaction (HCI), ideas, innovation, morals/values, society, the downsides of how people use tech, tools, trends, United States, by Daniel Christian

The Dark Secret at the Heart of AI — from technologyreview.com by Will Knight
No one really knows how the most advanced algorithms do what they do. That could be a problem.

Excerpt:

The mysterious mind of this vehicle points to a looming issue with artificial intelligence. The car’s underlying AI technology, known as deep learning, has proved very powerful at solving problems in recent years, and it has been widely deployed for tasks like image captioning, voice recognition, and language translation. There is now hope that the same techniques will be able to diagnose deadly diseases, make million-dollar trading decisions, and do countless other things to transform whole industries.

But this won’t happen—or shouldn’t happen—unless we find ways of making techniques like deep learning more understandable to their creators and accountable to their users. Otherwise it will be hard to predict when failures might occur—and it’s inevitable they will. That’s one reason Nvidia’s car is still experimental.

“Whether it’s an investment decision, a medical decision, or maybe a military decision, you don’t want to just rely on a ‘black box’ method.”

…
This raises mind-boggling questions. As the technology advances, we might soon cross some threshold beyond which using AI requires a leap of faith. Sure, we humans can’t always truly explain our thought processes either—but we find ways to intuitively trust and gauge people. Will that also be possible with machines that think and make decisions differently from the way a human would? We’ve never before built machines that operate in ways their creators don’t understand. How well can we expect to communicate—and get along with—intelligent machines that could be unpredictable and inscrutable? These questions took me on a journey to the bleeding edge of research on AI algorithms, from Google to Apple and many places in between, including a meeting with one of the great philosophers of our time.

Will higher ed learn from the world of retail, before the “Next Amazon.com of Higher Education” hits the scene?

On 04/07/2017, in 21st century, 24x7x365 access, Amazon, Artificial Intelligence/Agents/LLMs/and Related, bots, business, business side of he, change, changing business models, corporate / business world, dangers of the status quo, Daniel S. Christian, digital learning, disruption, distance education, education, education reform, education technology, future of higher education, game-changing environment, global / globalization, heutagogy, higher education, ideas, intelligent systems, leadership, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, more voice more choice more control, new business models, online learning, personalized/customized learning, platforms, reinvent, society, staying relevant, surviving, trends, United States, universities, vendors, vision/possibilities, web-based collaboration, workplace, by Daniel Christian

Retailers cut tens of thousands of jobs. Again. — from money.cnn.com by Paul R. La Monica
The dramatic reshaping of the American retail industry has, unfortunately, led to massive job losses in the sector.

Excerpt (emphasis DSC):

The federal government said Friday that retailers shed nearly 30,000 jobs in March. That follows a more than 30,000 decline in the number of retail jobs in the previous month.

So-called general merchandise stores are hurting the most.

That part of the sector, which includes struggling companies like Macy’s, Sears, and J.C. Penney, lost 35,000 jobs last month. Nearly 90,000 jobs have been eliminated since last October.
…
“There is no question that the Amazon effect is overwhelming,” said Scott Clemons, chief investment strategist of private banking for BBH. “There has been a shift in the way we buy things as opposed to a shift in the amount of money spent.”

To that end, Amazon just announced plans to hire 30,000 part-time workers.

From DSC:
One of the reasons that I’m posting this item is for those who say disruption isn’t real…it’s only a buzz word…

A second reason that I’m posting this item is because those of us working within higher education should take note of the changes in the world of retail and learn the lesson now before the “Next Amazon.com of Higher Education*” comes on the scene. Though this organization has yet to materialize, the pieces of its foundation are beginning to come together — such as the ingredients, trends, and developments that I’ve been tracking in my “Learning from the Living [Class] Room” vision.

This new organization will be highly disruptive to institutions of traditional higher education.

If you were in an influential position at Macy’s, Sears, and/or at J.C. Penney today, and you could travel back in time…what would you do?

We in higher education have the luxury of learning from what’s been happening in the retail business. Let’s be sure to learn our lesson.

* Effective today, what I used to call the “Forthcoming Walmart of Education“ — which has already been occurring to some degree with things such as MOOCs and collaborations/partnerships such as Georgia Institute of Technology, Udacity, and AT&T — I now call the “Next Amazon.com of Higher Education.”

Cost. Convenience. Selection. Offering a service on-demand (i.e., being quick, responsive, and available 24×7). <– These all are powerful forces.

P.S. Some will say you can’t possibly compare the worlds of retail and higher education — and that may be true as of 2017. However, if:

the costs of higher education keep going up and we continue to turn a deaf ear to the struggling families/students/adult learners/etc. out there
alternatives to traditional higher education continue to come on the landscape
the Federal Government continues to be more open to financially supporting such alternatives
technologies such as artificial intelligence, machine learning, deep learning continue to get better and more powerful — to the point that they can effectively deliver a personalized education (one that is likely to be fully online and that utilizes a team of specialists to create and deliver the learning experiences)
people lose their jobs to artificial intelligence, robotics, and automation and need to quickly reinvent themselves

…I can assure you that people will find other ways to make ends meet. The Next Amazon.com of Education will be just what they are looking for.

Reflections on “The Hidden Costs of Active Learning” [Mennella]

On 04/05/2017, in 21st century, 24x7x365 access, active learning, adjunct faculty, Amazon, analytics, Artificial Intelligence/Agents/LLMs/and Related, change, changing business models, cloud-based computing / apps / other cloud-related, Daniel S. Christian, digital learning, disruption, education technology, emerging technologies, future, future of higher education, game-changing environment, higher education, human-computer interaction (HCI), ideas, learning, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, online learning, pedagogy, platforms, society, strategy, universities, using teams, vision/possibilities, web-based collaboration, by Daniel Christian

The Hidden Costs of Active Learning — from by Thomas Mennella
Flipped and active learning truly are a better way for students to learn, but they also may be a fast track to instructor burnout.

Excerpt:

The time has come for us to have a discussion about the hidden cost of active learning in higher education. Soon, gone will be the days of instructors arriving to a lecture hall, delivering a 75-minute speech and leaving. Gone will be the days of midterms and finals being the sole forms of assessing student learning. For me, these days have already passed, and good riddance. These are largely ineffective teaching and learning strategies. Today’s college classroom is becoming dynamic, active and student-centered. Additionally, the learning never stops because the dialogue between student and instructor persists endlessly over the internet. Trust me when I say that this can be exhausting. With constant ‘touch-points,’ ‘personalized learning opportunities’ and the like, the notion of a college instructor having 12 contact hours per week that even remotely total 12 hours is beyond unreasonable.

We need to reevaluate how we measure, assign and compensate faculty teaching loads within an active learning framework. We need to recognize that instructors teaching in these innovative ways are doing more, and spending more hours, than their more traditional colleagues. And we must accept that a failure to recognize and remedy these ‘new normals’ risks burning out a generation of dedicated and passionate instructors. Flipped learning works and active learning works, but they’re very challenging ways to teach. I still say I will never teach another way again … I’m just not sure for how much longer that can be.

From DSC:
The above article prompted me to revisit the question of how we might move towards using more team-based approaches…? Thomas Mennella seems to be doing an incredible job — but grading 344 assignments each week or 3,784 assignments this semester is most definitely a recipe for burnout.

Then, pondering this situation, an article came to my mind that discusses Thomas Frey’s prediction that the largest internet-based company of 2030 will be focused on education.

I wondered…who will be the Amazon.com of the future of education?

Such an organization will likely utilize a team-based approach to create and deliver excellent learning experiences — and will also likely leverage the power of artificial intelligence/machine learning/deep learning as a piece of their strategy.

“The Best Amazon Alexa Skills” [Griffith] & “5 Alexa skills to try this week” [Johnson]

On 04/03/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, Amazon, Artificial Intelligence/Agents/LLMs/and Related, human-computer interaction (HCI), Natural Language Processing (NLP), platforms, usability, user experience (UX), vendors, voice recognition / voice enabled interfaces, by Daniel Christian

The Best Amazon Alexa Skills — from in.pcmag.com by Eric Griffith

Example skills:

5 Alexa skills to try this week — from venturebeat.com by Khari Johnson

Excerpt:

Below are five noteworthy Amazon Alexa skills worth trying, chosen from New, Most Enabled Skills, Food and Drink, and Customer Favorites categories in the Alexa Skills Marketplace.

From DSC:
I’d like to see how the Verse of the Day skill performs.

Also see:

From DSC:
This topic reminds me of a slide from my NGLS 2017 Conference presentation:

Samsung introduces Bixby, their own version of a personal assistant

On 04/03/2017, in 21st century, 24x7x365 access, Amazon, Apple, communications, computer science, emerging technologies, Google, human-computer interaction (HCI), mobile technologies, Natural Language Processing (NLP), trends, usability, user experience (UX), vendors, voice recognition / voice enabled interfaces, by Daniel Christian

Samsung’s personal assistant Bixby will take on Amazon Alexa, Apple Siri — from theaustralian.com.au by Chris Griffith

Excerpt:

Samsung has published details of its Bixby personal assistant, which will debut on its Galaxy S8 smartphone in New York next week.

Bixby will go head-to-head with Google Assistant, Microsoft Cortana, Amazon Echo and Apple Siri, in a battle to lure you into their artificial intelligence world.

In future, the personal assistant that you like may not only influence which phone you buy, also the home automation system that you adopt.

This is because these personal assistants cross over into home use, which is why Samsung would bother with one of its own.

Given that the S8 will run Android Nougat, which includes Google Assistant, users will have two personal assistants on their phone, unless somehow one is disabled.

There are a lot of red flags with Samsung’s AI assistant in the new Galaxy S8 — from businessinsider.com by Steve Kovach

Excerpt:

There’s Siri. And Alexa. And Google Assistant. And Cortana. Now add another one of those digital assistants to the mix: Bixby, the new helper that lives inside Samsung’s latest phone, the Galaxy S8. But out of all the assistants that have launched so far, Bixby is the most curious and the most limited.
…
Samsung’s goal with Bixby was to create an assistant that can mimic all the functions you’re used to performing by tapping on your screen through voice commands. The theory is that phones are too hard to manage, so simply letting users tell their phone what they want to happen will make things a lot easier.

Samsung Galaxy S8: Hands on with the world’s most ambitious phone — from telegraph.co.uk by James Titcomb

Excerpt:

The S8 will also feature Bixby, Samsung’s new intelligent assistant. The company says Bixby is a bigger deal than Siri or Google Assistant – as well as simply asking for the weather, it will be deeply integrated with the phone’s everyday functions such as taking photos and sending them to people. Samsung has put a dedicated Bixby button on the S8 on the left hand side, but I wasn’t able to try it out because it won’t launch in the UK until later this year.

Samsung Galaxy S8 launch: Samsung reveals its long-awaited iPhone killer — from telegraph.co.uk by James Titcomb

Also see:

Recent years have brought some rapid development in the area of artificially intelligent personal assistants. Future iterations of the technology could fully revamp the way we interact with our devices.

Learning Ecosystems

How Amazon’s purchase of Whole Foods highlights the hybrid, ‘omnichannel’ future of higher ed [Gallagher]

The Higher Education Technology Paradox [Lucas]

16 Voice Control Terms You Need To Know [Josh.AI]

“Amazon’s new bricks-&-mortar bookstore nails what the web couldn’t” or my title: “How Amazon uses its vast data resources to reinvent the bookstore”

Samsung introduces Bixby, their own version of a personal assistant

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