New “Amazon.com” of Higher Education

Reflections on “The world is changing. Here’s how companies must adapt.” [Kaeser]

On 01/03/2019, in 21st century, adult learning, Artificial Intelligence/Agents/LLMs/and Related, Asia, Australia, bots, business, Canada, career development, change, changing business models, collaboration, colleges, communications, communities of practice, community colleges, computer science, corporate / business world, corporate universities / corporate training, dangers of the status quo, Daniel S. Christian, digital learning, education, education reform, emerging technologies, engineering, entrepreneurship, ethics, Europe, future, game-changing environment, generational differences, global / globalization, heutagogy, higher education, human-computer interaction (HCI), ideas, India, innovation, intelligent systems, internet, law schools, learning, learning ecosystem, legislatures / government / legal, lifelong learning, machine-to-machine communications, MBA, New "Amazon.com" of Higher Education, new business models, online learning, organizational change, pace of change, platforms, policy, political science, reinvent, society, staying relevant, strategy, student-related, surviving, technologies for your home, technology (general), telecommunications, the downsides of how people use tech, tools, training / L&D, trends, UK, United States, universities, vendors, vision/possibilities, web-based collaboration, workplace, youth, by Daniel Christian

The world is changing. Here’s how companies must adapt. — from weforum.org by Joe Kaeser, President and Chief Executive Officer, Siemens AG

Excerpts (emphasis DSC):

Although we have only seen the beginning, one thing is already clear: the Fourth Industrial Revolution is the greatest transformation human civilization has ever known. As far-reaching as the previous industrial revolutions were, they never set free such enormous transformative power.

The Fourth Industrial Revolution is transforming practically every human activity...its scope, speed and reach are unprecedented.
…
Enormous power (Insert from DSC: What I was trying to get at here) entails enormous risk. Yes, the stakes are high.

“And make no mistake about it: we are now writing the code that will shape our collective future.” CEO of Siemens AG

…

Contrary to Milton Friedman’s maxim, the business of business should not just be business. Shareholder value alone should not be the yardstick. Instead, we should make stakeholder value, or better yet, social value, the benchmark for a company’s performance.

Today, stakeholders…rightfully expect companies to assume greater social responsibility, for example, by protecting the climate, fighting for social justice, aiding refugees, and training and educating workers. The business of business should be to create value for society.

…

This seamless integration of the virtual and the physical worlds in so-called cyber-physical systems – that is the giant leap we see today. It eclipses everything that has happened in industry so far. As in previous industrial revolutions but on a much larger scale, the Fourth Industrial Revolution will eliminate millions of jobs and create millions of new jobs.

“…because the Fourth Industrial Revolution runs on knowledge, we need a concurrent revolution in training and education.
…
If the workforce doesn’t keep up with advances in knowledge throughout their lives, how will the millions of new jobs be filled?”

Joe Kaeser, President and Chief Executive Officer, Siemens AG

From DSC:
At least three critically important things jump out at me here:

We are quickly approaching a time when people will need to be able to reinvent themselves quickly and cost-effectively, especially those with families and who are working in their (still existing) jobs. (Or have we already entered this period of time…?)
There is a need to help people identify which jobs are safe to reinvent themselves to — at least for the next 5-10 years.
Citizens across the globe — and their relevant legislatures, governments, and law schools — need to help close the gap between emerging technologies and whether those technologies should even be rolled out, and if so, how and with which features.

What freedoms and rights should individuals have in the digital age?

Joe Kaeser, President and Chief Executive Officer, Siemens AG

Can online learning help higher ed reverse its tuition spiral? — from edsurge.com by Robert Ubell (Columnist)

Excerpt:

Classic economic theory predicts that when demand falls, so do prices. But when it comes to the price of college in the past few decades, it’s been just the other way around.

As data from the National Student Clearinghouse Center shows, tuition has escalated even as enrollments fell.

The dispiriting result is that half of all low-income high school graduates, cowed by sticker shock, don’t even bother to fill-out applications to go to college. A report by the American Council on Education concludes: “The rapid price increases in recent years, especially in the public college sector, may have led many students—particularly low-income students—to think that college is out of reach financially.”

Still, colleges that have devoted imagination and commitment show that even with the financial stranglehold in which most schools are locked, the spiral can actually be arrested.

College leaders need to recognize that prices have shot up too far. In the next budget cycle, as they face their treacherous spreadsheets—and before they add yet another percentage point to next year’s tuition—they must act to roll back the perilous climb.

LinkedIn Learning Opens Its Platform (Slightly) [Young]

On 11/09/2018, in 21st century, 24x7x365 access, adult learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, business side of he, career development, change, changing business models, cloud-based computing / apps / other cloud-related, collaboration, colleges, communities of practice, community colleges, competency-based learning/education, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, cost of getting a degree, credentialing, dangers of the status quo, Daniel S. Christian, data related items, digital learning, disruption, education technology, elearning, formal learning, future, future of higher education, game-changing environment, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, internet, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, marketplaces, microlearning, Microsoft, mobile learning, more voice more choice more control, multimedia, New "Amazon.com" of Higher Education, online learning, online tutoring, pace of change, personalized/customized learning, platforms, professional development, social learning / networks, social media, society, staying relevant, streams of content, student-related, surviving, technologies for your home, training / L&D, trends, United States, universities, using teams, vendors, vision/possibilities, web-based collaboration, workplace, by Daniel Christian

LinkedIn Learning Opens Its Platform (Slightly) — from edsurge by Jeff Young

Excerpt (emphasis DSC):

A few years ago, in a move toward professional learning, LinkedIn bought Lynda.com for $1.5 billion, adding the well-known library of video-based courses to its professional social network. Today LinkedIn officials announced that they plan to open up their platform to let in educational videos from other providers as well—but with a catch or two.

The plan, announced Friday, is to let companies or colleges who already subscribe to LinkedIn Learning add content from a select group of other providers. The company or college will still have to subscribe to those other services separately, so it’s essentially an integration—but it does mark a change in approach.

For LinkedIn, the goal is to become the front door for employees as they look for micro-courses for professional development.

LinkedIn also announced another service for its LinkedIn Learning platform called Q&A, which will give subscribers the ability to pose a question they have about the video lessons they’re taking. The question will first be sent to bots, but if that doesn’t yield an answer the query will be sent on to other learners, and in some cases the instructor who created the videos.

Also see:

LinkedIn becomes a serious open learning experience platform — from clomedia.com by Josh Bersin
LinkedIn is becoming a dominant learning solution with some pretty interesting competitive advantages, according to one learning analyst.

Excerpt:

LinkedIn has become quite a juggernaut in the corporate learning market. Last time I checked the company had more than 17 million users, 14,000 corporate customers, more than 3,000 courses and was growing at high double-digit rates. And all this in only about two years.

And the company just threw down the gauntlet; it’s now announcing it has completely opened up its learning platform to external content partners. This is the company’s formal announcement that LinkedIn Learning is not just an amazing array of content, it is a corporate learning platform. The company wants to become a single place for all organizational learning content.

LinkedIn now offers skills-based learning recommendations to any user through its machine learning algorithms.

Is there demand for staying relevant? For learning new skills? For reinventing oneself?

Well…let’s see.

From DSC:
So…look out higher ed and traditional forms of accreditation — your window of opportunity may be starting to close. Alternatives to traditional higher ed continue to appear on the scene and gain momentum. LinkedIn — and/or similar organizations in the future — along with blockchain and big data backed efforts may gain traction in the future and start taking away some major market share. If employers get solid performance from their employees who have gone this route…higher ed better look out.

Microsoft/LinkedIn/Lynda.com are nicely positioned to be a major player who can offer society a next generation learning platform at an incredible price — offering up-to-date, microlearning along with new forms of credentialing. It’s what I’ve been calling the Amazon.com of higher ed (previously the Walmart of Education) for ~10 years. It will take place in a strategy/platform similar to this one.

Also, this is what a guerilla on the back looks like:

Also see:

Meet the 83-Year-Old App Developer Who Says Edtech Should Better Support Seniors — from edsurge.com by Sydney Johnson
Excerpt (emphasis DSC):
Now at age 83, Wakamiya beams with excitement when she recounts her journey, which has been featured in news outlets and even at Apple’s developer conference last year. But through learning how to code, she believes that experience offers an even more important lesson to today’s education and technology companies: don’t forget about senior citizens.Today’s education technology products overwhelmingly target young people. And while there’s a growing industry around serving adult learners in higher education, companies largely neglect to consider the needs of the elderly.

“The global companies that failed to adapt to change.” [Rao] | DC: Higher ed likely has something to learn here.

On 11/05/2018, in 21st century, 24x7x365 access, active learning, Artificial Intelligence/Agents/LLMs/and Related, bots, business side of he, colleges, community colleges, corporate / business world, cost of getting a degree, dangers of the status quo, Daniel S. Christian, future, future of higher education, game-changing environment, global / globalization, ideas, innovation, intelligent systems, internet, law schools, leadership, learning, learning ecosystem, Learning from the Living [Class] Room, MBA, New "Amazon.com" of Higher Education, new business models, organizational change, pace of change, reinvent, society, staying relevant, strategy, student-related, surviving, training / L&D, universities, vendors, vision/possibilities, workplace, by Daniel Christian

The global companies that failed to adapt to change. — from trainingmag.com by Professor M.S. Rao, Ph.D.

Excerpt:

Eastman Kodak, a leader for many years, filed for bankruptcy in 2012. Blockbuster Video became defunct in 2013. Similarly, Borders — one of the largest book retailers in the U.S. — went out of business in 2011. Why did these companies, which once had great brands, ultimately fail? It is because they failed to adapt to change. Additionally, they failed to unlearn and relearn.
…
Former GE CEO Jack Welch once remarked, “If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” Thus, accept change before the change is thrust on you.
…
Leaders must adopt tools and techniques to adapt to change. Here is a blueprint to embrace change effectively:

Keep the vision right and straight, and articulate it effectively.
Create organizational culture conducive to bring about change.
Communicate clearly about the need to change.
Enlighten people about the implications of the status quo.
Show them benefits once the change is implemented.
Coordinate all stakeholders effectively.
Remove the roadblocks by allaying their apprehensions.
Show them small gains to ensure that entire change takes place smoothly without any resistance.

From DSC:
Though I’m not on board with all of the perspectives in that article, institutions of traditional higher education likely have something to learn from the failures of these companies….while there’s still time to change and to innovate.

2 items re: AI’s potential impact/place within education

On 11/03/2018, in 21st century, 24x7x365 access, adult learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, business side of he, career development, change, changing business models, cloud-based computing / apps / other cloud-related, colleges, communities of practice, community colleges, computer science, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, cost of getting a degree, Daniel S. Christian, data related items, digital learning, distance education, education, education technology, elearning, future, game-changing environment, global / globalization, higher education, human-computer interaction (HCI), innovation, intelligent systems, intelligent tutoring, internet, IT in HE, languages and translation, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, microlearning, mobile learning, more voice more choice more control, Natural Language Processing (NLP), New "Amazon.com" of Higher Education, online learning, online media, organizational change, pace of change, personalized/customized learning, platforms, professional development, reinvent, universities, user experience (UX), using teams, vendors, by Daniel Christian

Robots won’t replace instructors, 2 Penn State educators argue. Instead, they’ll help them be ‘more human.’ — from edsurge.com by Tina Nazerian

Excerpt:

Specifically, it will help them prepare for and teach their courses through several phases—ideation, design, assessment, facilitation, reflection and research. The two described a few prototypes they’ve built to show what that might look like.

Also see:

The future of education: Online, free, and with AI teachers? — from fool.com by Simon Erickson
Duolingo is using artificial intelligence to teach 300 million people a foreign language for free. Will this be the future of education?

Excerpts:

While it might not get a lot of investor attention, education is actually one of America’s largest markets.

The U.S. has 20 million undergraduates enrolled in colleges and universities right now and another 3 million enrolled in graduate programs. Those undergrads paid an average of $17,237 for tuition, room, and board at public institutions in the 2016-17 school year and $44,551 for private institutions. Graduate education varies widely by area of focus, but the average amount paid for tuition alone was $24,812 last year.

Add all of those up, and America’s students are paying more than half a trillion dollars each year for their education! And that doesn’t even include the interest amassed for student loans, the college-branded merchandise, or all the money spent on beer and coffee.

Keeping the costs down
Several companies are trying to find ways to make college more affordable and accessible.

But after we launched, we have so many users that nowadays if the system wants to figure out whether it should teach plurals before adjectives or adjectives before plurals, it just runs a test with about 50,000 people. So for the next 50,000 people that sign up, which takes about six hours for 50,000 new users to come to Duolingo, to half of them it teaches plurals before adjectives. To the other half it teaches adjectives before plurals. And then it measures which ones learn better. And so once and for all it can figure out, ah it turns out for this particular language to teach plurals before adjectives for example.

So every week the system is improving. It’s making itself better at teaching by learning from our learners. So it’s doing that just based on huge amounts of data. And this is why it’s become so successful I think at teaching and why we have so many users.

From DSC:
I see AI helping learners, instructors, teachers, and trainers. I see AI being a tool to help do some of the heavy lifting, but people still like to learn with other people…with actual human beings. That said, a next generation learning platform could be far more responsive than what today’s traditional institutions of higher education are delivering.

“Affordable and at-scale” [Schroeder] + “Trends for the future of education with Jeff Selingo” [Steelcase]

On 10/31/2018, in 21st century, 24x7x365 access, adult learning, Artificial Intelligence/Agents/LLMs/and Related, assistive technologies, business side of he, career development, change, colleges, communities of practice, community colleges, computer science, cost of getting a degree, dangers of the status quo, digital learning, disruption, distance education, education, education reform, education technology, emerging technologies, face-to-face, future, future of higher education, game-changing environment, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning spaces, lifelong learning, MOOCs -- Massive Open Online Courses, New "Amazon.com" of Higher Education, new business models, online learning, United States, universities, vendors, vision/possibilities, web-based collaboration, by Daniel Christian

Affordable and at-scale — from insidehighered.com by Ray Schroeder
Affordable degrees at scale have arrived. The momentum behind this movement is undeniable, and its impact will be significant, Ray Schroeder writes.

Excerpt (emphasis DSC):

How many times have we been told that major change in our field is on the near horizon? Too many times, indeed.

The promises of technologies and practices have fallen short more often than not. Just seven years ago, I was part of the early MOOC movement and felt the pulsating potential of teaching thousands of students around the world in a single class. The “year of the MOOC” was declared in 2012. Three years later, skeptics declared that the MOOC had died an ignominious death with high “failure” rates and relatively little recognition by employers.

However, the skeptics were too impatient, misunderstood the nature of MOOCs and lacked the vision of those at Georgia Tech, the University of Illinois, Arizona State University, Coursera, edX and scores of other institutions that have persevered in building upon MOOCs’ premises to develop high-quality, affordable courses, certificates and now, degrees at scale.

No, these degrees are not free, but they are less than half the cost of on-campus versions. No, they are not massive in the hundreds of thousands, but they are certainly at large scale with many thousands enrolled. In computer science, the success is felt across the country.

Georgia Tech alone has enrolled 10,000 students over all in its online master’s program and is adding thousands of new students each semester in a top 10-ranked degree program costing less than $7,000. Georgia Tech broke the new ground through building collaborations among several partners. Yet, that was just the beginning, and many leading universities have followed.

Also see:

Trends for the future of education with Jeff Selingo — from steelcase.com
How the future of work and new technology will make place more important than ever.

Excerpt:

Selingo sees artificial intelligence and big data as game changers for higher education. He says AI can free up professors and advisors to spend more time with students by answering some more frequently-asked questions and handling some of the grading. He also says data can help us track and predict student performance to help them create better outcomes. “When they come in as a first-year student, we can say ‘People who came in like you that had similar high school grades and took similar classes ended up here. So, if you want to get out of here in four years and have a successful career, here are the different pathways you should follow.’”

Academics Propose a ‘Blockchain University,’ Where Faculty (& Algorithms) Rule [Young]

On 10/26/2018, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, Blockchain, business side of he, change, changing business models, colleges, community colleges, education technology, emerging technologies, face-to-face, faculty/staff, future, future of higher education, game-changing environment, innovation, Learning from the Living [Class] Room, lifelong learning, microlearning, New "Amazon.com" of Higher Education, online learning, personalized/customized learning, platforms, reinvent, staying relevant, streams of content, surviving, tools, ubiquitous learning, UK, universities, user experience (UX), vision/possibilities, by Daniel Christian

Academics Propose a ‘Blockchain University,’ Where Faculty (and Algorithms) Rule — from edsurge.com by Jeff Young

Excerpt:

A group of academics affiliated with Oxford University have proposed a new model of higher education that replaces traditional administrators with “smart contracts” on the blockchain, the same technology that drives Bitcoin and other cryptocurrencies.

“Our aim is to create a university in which the bulk of administrative tasks are either eliminated or progressively automated,” said the effort’s founders in a white paper released earlier this year. Those proposing the idea added the university would be “a decentralised, non-profit, democratic community in which the use of blockchain technology will provide the contractual stability needed to pursue a full course of study.”

Experiments with blockchain in higher education are underway at multiple campuses around the country, and many of researchers are looking into how to use the technology to verify and deliver credentials. Massachusetts Institute for Technology, for example, began issuing diplomas via blockchain last year.

The plan by Oxford researchers goes beyond digital diplomas—and beyond many typical proposals to disrupt education in general. It argues for a completely new framework for how college is organized, how professors are paid, and how students connect with learning. In other words, it’s a long shot.

But even if the proposed platform never emerges, it is likely to spur debates about whether blockchain technology could one day allow professors to reclaim greater control of how higher education operates through digital contracts.

The platform would essentially allow professors to organize their own colleges, and teach and take payments from students directly. “

Reflections on “Inside Amazon’s artificial intelligence flywheel” [Levy]

On 10/19/2018, in 21st century, 24x7x365 access, A/V -- audio/visual, Amazon, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, career development, colleges, communities of practice, community colleges, competency-based learning/education, computer science, content development, aggregation, repositories, corporate / business world, cost of getting a degree, dangers of the status quo, Daniel S. Christian, data related items, digital learning, disruption, distance education, e-books, e-publishing related items (EPUB and more), e-readers, education, education reform, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, entrepreneurship, experimentation, future, future of higher education, game-changing environment, generational differences, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, interactivity, internet, K-12 related, law schools, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, library / librarians, lifelong learning, microlearning, mobile learning, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, Natural Language Processing (NLP), New "Amazon.com" of Higher Education, new business models, online learning, online media, online tutoring, personalized/customized learning, platforms, reinvent, second screen apps, social learning / networks, society, staying relevant, streams of content, student-related, surviving, teaching online, technologies for your home, tools, training / L&D, trends, United States, universities, usability, user experience (UX), vision/possibilities, voice recognition / voice enabled interfaces, workplace, by Daniel Christian

Inside Amazon’s artificial intelligence flywheel — from wired.com by Steven Levy
How deep learning came to power Alexa, Amazon Web Services, and nearly every other division of the company.

Excerpt (emphasis DSC):

Amazon loves to use the word flywheel to describe how various parts of its massive business work as a single perpetual motion machine. It now has a powerful AI flywheel, where machine-learning innovations in one part of the company fuel the efforts of other teams, who in turn can build products or offer services to affect other groups, or even the company at large. Offering its machine-learning platforms to outsiders as a paid service makes the effort itself profitable—and in certain cases scoops up yet more data to level up the technology even more.

It took a lot of six-pagers to transform Amazon from a deep-learning wannabe into a formidable power. The results of this transformation can be seen throughout the company—including in a recommendations system that now runs on a totally new machine-learning infrastructure. Amazon is smarter in suggesting what you should read next, what items you should add to your shopping list, and what movie you might want to watch tonight. And this year Thirumalai started a new job, heading Amazon search, where he intends to use deep learning in every aspect of the service.

“If you asked me seven or eight years ago how big a force Amazon was in AI, I would have said, ‘They aren’t,’” says Pedro Domingos, a top computer science professor at the University of Washington. “But they have really come on aggressively. Now they are becoming a force.”

Maybe the force.

From DSC:
When will we begin to see more mainstream recommendation engines for learning-based materials? With the demand for people to reinvent themselves, such a next generation learning platform can’t come soon enough!

Turning over control to learners to create/enhance their own web-based learner profiles; and allowing people to say who can access their learning profiles.
AI-based recommendation engines to help people identify curated, effective digital playlists for what they want to learn about.
Voice-driven interfaces.
Matching employees to employers.
Matching one’s learning preferences (not styles) with the content being presented as one piece of a personalized learning experience.
From cradle to grave. Lifelong learning.
Multimedia-based, interactive content.
Asynchronously and synchronously connecting with others learning about the same content.
Online-based tutoring/assistance; remote assistance.
Reinvent. Staying relevant. Surviving.
Competency-based learning.

We’re about to embark on a period in American history where career reinvention will be critical, perhaps more so than it’s ever been before. In the next decade, as many as 50 million American workers—a third of the total—will need to change careers, according to McKinsey Global Institute. Automation, in the form of AI (artificial intelligence) and RPA (robotic process automation), is the primary driver. McKinsey observes: “There are few precedents in which societies have successfully retrained such large numbers of people.”

Bill Triant and Ryan Craig

Also relevant/see:

Online education’s expansion continues in higher ed with a focus on tech skills — from educationdive.com by James Paterson

Dive Brief:

Online learning continues to expand in higher ed with the addition of several online master’s degrees and a new for-profit college that offers a hybrid of vocational training and liberal arts curriculum online.
Inside Higher Ed reported the nonprofit learning provider edX is offering nine master’s degrees through five U.S. universities — the Georgia Institute of Technology, the University of Texas at Austin, Indiana University, Arizona State University and the University of California, San Diego. The programs include cybersecurity, data science, analytics, computer science and marketing, and they cost from around $10,000 to $22,000. Most offer stackable certificates, helping students who change their educational trajectory.
Former Harvard University Dean of Social Science Stephen Kosslyn, meanwhile, will open Foundry College in January. The for-profit, two-year program targets adult learners who want to upskill, and it includes training in soft skills such as critical thinking and problem solving. Students will pay about $1,000 per course, though the college is waiving tuition for its first cohort.

AI Forces Shaping Work & Learning in 2030 [IFTF and Lumina Foundation]

On 10/18/2018, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, career development, change, changing business models, colleges, community colleges, competency-based learning/education, computer science, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, digital learning, education, education technology, emerging technologies, future, future of higher education, game-changing environment, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, K-12 related, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, New "Amazon.com" of Higher Education, personalized/customized learning, platforms, programming, society, staying relevant, student-related, technologies for your home, technology (general), tools, training / L&D, trends, United States, universities, vendors, vision/possibilities, by Daniel Christian

In the 2030 and beyond world, employers will no longer be a separate entity from the education establishment. Pressures from both the supply and demand side are so large that employers and learners will end up, by default, co-designing new learning experiences, where all learning counts.

OBJECTIVES FOR CONVENINGS

Identify the skills everyone will need to navigate the changing relationship between machine intelligence and people over the next 10-12 years.
Develop implications for work, workers, students, working learners, employers, and policymakers.
Identify a preliminary set of actions that need to be taken now to best prepare for the changing work + learn ecosystem.

Three key questions guided the discussions:

What are the LEAST and MOST essential skills needed for the future?
Where and how will tomorrow’s workers and learners acquire the skills they really need?
Who is accountable for making sure individuals can thrive in this new economy?

This report summarizes the experts’ views on what skills will likely be needed to navigate the work + learn ecosystem over the next 10–15 years—and their suggested steps for better serving the nation’s future needs.

In a new world of work, driven especially by AI, institutionally-sanctioned curricula could give way to AI-personalized learning. This would drastically change the nature of existing social contracts between employers and employees, teachers and students, and governments and citizens. Traditional social contracts would need to be renegotiated or revamped entirely. In the process, institutional assessment and evaluation could well shift from top-down to new bottom-up tools and processes for developing capacities, valuing skills, and managing performance through new kinds of reputation or accomplishment scores.

…

In October 2017, Chris Wanstrath, CEO of Github, the foremost code-sharing and social networking resource for programmers today, made a bold statement: “The future of coding is no coding at all.” He believes that the writing of code will be automated in the near future, leaving humans to focus on “higher-level strategy and design of software.” Many of the experts at the convenings agreed. Even creating the AI systems of tomorrow, they asserted, will likely require less human coding than is needed today, with graphic interfaces turning AI programming into a drag-and-drop operation.

Digital fluency does not mean knowing coding languages. Experts at both convenings contended that effectively “befriending the machine” will be less about teaching people to code and more about being able to empathize with AIs and machines, understanding how they “see the world” and “think” and “make decisions.” Machines will create languages to talk to one another.

…

Here’s a list of many skills the experts do not expect to see much of—if at all—in the future:

Coding. Systems will be self-programming.
Building AI systems. Graphic interfaces will turn AI programming into drag-and-drop operations.
Calendaring, scheduling, and organizing. There won’t be need for email triage.
Planning and even decision-making. AI assistants will pick this up.
Creating more personalized curricula. Learners may design more of their own personalized learning adventure.
Writing and reviewing resumes. Digital portfolios, personal branding, and performance reputation will replace resumes.
Language translation and localization. This will happen in real time using translator apps.
Legal research and writing. Many of our legal systems will be automated.
Validation skills. Machines will check people’s work to validate their skills.
Driving. Driverless vehicles will replace the need to learn how to drive.

Here’s a list of the most essential skills needed for the future:

Quantitative and algorithmic thinking.
Managing reputation.
Storytelling and interpretive skills.
First principles thinking.
Communicating with machines as machines.
Augmenting high-skilled physical tasks with AI.
Optimization and debugging frame of mind.
Creativity and growth mindset.
Adaptability.
Emotional intelligence.
Truth seeking.
Cybersecurity.

The rise of machine intelligence is just one of the many powerful social, technological, economic, environmental, and political forces that are rapidly and disruptively changing the way everyone will work and learn in the future. Because this largely tech-driven force is so interconnected with other drivers of change, it is nearly impossible to understand the impact of intelligent agents on how we will work and learn without also imagining the ways in which these new tools will reshape how we live.

3 trends shaping the future world of work — from hrtechnologist.com by Becky Frankiewicz, President of Manpower Group North America

Excerpt:

In a world of constant change, continuity has given way to adaptability. It’s no secret the world of work has changed. Yet today it’s changing faster than ever before.

The impact of technology means new skills and new roles are emerging as fast as others become extinct.

My career path is a case in point. When I entered high school, I intended to follow a linear career path similar to generations before me. Pick a discipline, get a degree, commit to it, retire. Now in my fourth career, that’s not how it worked out, and I’m glad. In fact, the only true constant I’ve had is constant learning. Because success in the future won’t be defined by performance, but by potential and the ability to learn, apply and adapt.

From Jobs for Life to Skills for Life
Each day we see firsthand technology’s impact on jobs. 65% of the jobs my three daughters will do don’t even exist yet. Employability is less about what you already know and more about your capacity to learn. It requires a new mindset for us to develop a workforce with the right skillsets, and for individuals seeking to advance their careers. We need to be ready to help upskill and reskill people for new jobs and new roles.

NEW: The Top Tools for Learning 2018 [Jane Hart]

On 09/29/2018, in A/V -- audio/visual, active learning, adjunct faculty, Adobe, adult learning, animation, Apple, Asia, assistive technologies, Australia, blended learning, blogs / blogging / vlogging, Canada, career development, change, cloud-based computing / apps / other cloud-related, collaboration, colleges, communications, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, design, digital audio, digital learning, digital photography, digital storytelling, digital video, distance education, e-books, e-publishing related items (EPUB and more), e-readers, education, education technology, educational games / serious games, elearning, Europe, Google, graphics, heutagogy, higher education, homeschooling/homeschoolers, India, instructional design, internet, IT in HE, K-12 related, learning, learning ecosystem, lifelong learning, media/film, microlearning, Microsoft, mobile learning, mobile technologies, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, New "Amazon.com" of Higher Education, online learning, platforms, podcasting, presentations, productivity / tips and tricks, professional development, smart classrooms, social learning / networks, social media, society, story, storytelling, streams of content, student teaching/teacher education, student-related, tablets, teachers, teaching & learning, teaching online, technologies for your home, technology (general), telecommunications, tools, training / L&D, trends, UK, United States, universities, vendors, videoconferencing, Virtual Reality (VR) / worlds / learning, web design and production, web-based collaboration, workplace, by Daniel Christian

The above was from Jane’s posting 10 Trends for Digital Learning in 2018 — from modernworkplacelearning.com by Jane Hart

Excerpt:

[On 9/24/18], I released the Top Tools for Learning 2018 , which I compiled from the results of the 12th Annual Digital Learning Tools Survey.

I have also categorised the tools into 30 different areas, and produced 3 sub-lists that provide some context to how the tools are being used:

Top 100 Tools for Personal & Professional Learning 2018 (PPL100): the digital tools used by individuals for their own self-improvement, learning and development – both inside and outside the workplace.
Top 100 Tools for Workplace Learning (WPL100): the digital tools used to design, deliver, enable and/or support learning in the workplace.
Top 100 Tools for Education (EDU100): the digital tools used by educators and students in schools, colleges, universities, adult education etc.

3 – Web courses are increasing in popularity.
Although Coursera is still the most popular web course platform, there are, in fact, now 12 web course platforms on the list. New additions this year include Udacity and Highbrow (the latter provides daily micro-lessons). It is clear that people like these platforms because they can chose what they want to study as well as how they want to study, ie. they can dip in and out if they want to and no-one is going to tell them off – which is unlike most corporate online courses which have a prescribed path through them and their use is heavily monitored.

5 – Learning at work is becoming personal and continuous.
The most significant feature of the list this year is the huge leap up the list that Degreed has made – up 86 places to 47th place – the biggest increase by any tool this year. Degreed is a lifelong learning platform and provides the opportunity for individuals to own their expertise and development through a continuous learning approach. And, interestingly, Degreed appears both on the PPL100 (at 30) and WPL100 (at 52). This suggests that some organisations are beginning to see the importance of personal, continuous learning at work. Indeed, another platform that underpins this, has also moved up the list significantly this year, too. Anders Pink is a smart curation platform available for both individuals and teams which delivers daily curated resources on specified topics. Non-traditional learning platforms are therefore coming to the forefront, as the next point further shows.

From DSC:
Perhaps some foreshadowing of the presence of a powerful, online-based, next generation learning platform…?

Will #AI — in real-time — be able to present helpful resources in the smart classroom of the future? [Christian]

On 09/26/2018, in 21st century, A/V -- audio/visual, Amazon, Apple, Artificial Intelligence/Agents/LLMs/and Related, assistive technologies, bots, cloud-based computing / apps / other cloud-related, corporate / business world, corporate universities / corporate training, Daniel S. Christian, digital learning, education technology, emerging technologies, face-to-face, formal learning, future, future of higher education, game-changing environment, heutagogy, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, learning, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning spaces, lifelong learning, Microsoft, Natural Language Processing (NLP), New "Amazon.com" of Higher Education, online learning, platforms, productivity / tips and tricks, smart classrooms, tools, training / L&D, universities, user experience (UX), voice recognition / voice enabled interfaces, web-based collaboration, webinars, by Daniel Christian

From DSC:
Microsoft’s conference room of the future “listens” to the conversations of the team and provides a transcript of the meeting. It also is using “artificial intelligence tools to then act on what meeting participants say. If someone says ‘I’ll follow up with you next week,’ then they’ll get a notification in Microsoft Teams, Microsoft’s Slack competitor, to actually act on that promise.”

This made me wonder about our learning spaces in the future. Will an #AI-based device/cloud-based software app — in real-time — be able to “listen” to the discussion in a classroom and present helpful resources in the smart classroom of the future (i.e., websites, online-based databases, journal articles, and more)?

Will this be a feature of a next generation learning platform as well (i.e., addressing the online-based learning realm)? Will this be a piece of an intelligent tutor or an intelligent system?

Hmmm…time will tell.

Also see this article out at Forbes.com entitled, “There’s Nothing Artificial About How AI Is Changing The Workplace.”

Here is an excerpt:

The New Meeting Scribe: Artificial Intelligence

As I write this, AI has already begun to make video meetings even better. You no longer have to spend time entering codes or clicking buttons to launch a meeting. Instead, with voice-based AI, video conference users can start, join or end a meeting by simply speaking a command (think about how you interact with Alexa).

Voice-to-text transcription, another artificial intelligence feature offered by Otter Voice Meeting Notes (from AISense, a Zoom partner), Voicefox and others, can take notes during video meetings, leaving you and your team free to concentrate on what’s being said or shown. AI-based voice-to-text transcription can identify each speaker in the meeting and save you time by letting you skim the transcript, search and analyze it for certain meeting segments or words, then jump to those mentions in the script. Over 65% of respondents from the Zoom survey said they think AI will save them at least one hour a week of busy work, with many claiming it will save them one to five hours a week.

To higher ed: When the race track is going 180mph, you can’t walk or jog onto the track. [Christian]

On 09/25/2018, in 21st century, 24x7x365 access, accreditation, adult learning, analytics, Artificial Intelligence/Agents/LLMs/and Related, Augmented Reality (AR), Blockchain, bots, business side of he, career development, change, changing business models, cloud-based computing / apps / other cloud-related, colleges, community colleges, competency-based learning/education, corporate / business world, corporate universities / corporate training, cost of getting a degree, curriculum, dangers of the status quo, Daniel S. Christian, digital learning, disruption, distance education, education reform, education technology, emerging technologies, engineering, entrepreneurship, future, future of higher education, game-changing environment, generational differences, global / globalization, heutagogy, higher education, human-computer interaction (HCI), IBM, ideas, innovation, intelligent systems, internet, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, Mixed Reality (MR), more voice more choice more control, New "Amazon.com" of Higher Education, online learning, organizational change, pace of change, personalized/customized learning, platforms, professional development, robotics, science, social learning / networks, society, staying relevant, student-related, surviving, technologies for your home, technology (general), tools, training / L&D, TVs, universities, vendors, Virtual Reality (VR) / worlds / learning, vision/possibilities, web-based collaboration, XR - extended reality, by Daniel Christian

From DSC:
When the race track is going 180mph, you can’t walk or jog onto the track. What do I mean by that?

Consider this quote from an article that Jeanne Meister wrote out at Forbes entitled, “The Future of Work: Three New HR Roles in the Age of Artificial Intelligence:”*

This emphasis on learning new skills in the age of AI is reinforced by the most recent report on the future of work from McKinsey which suggests that as many as 375 million workers around the world may need to switch occupational categories and learn new skills because approximately 60% of jobs will have least one-third of their work activities able to be automated.

Go scan the job openings and you will likely see many that have to do with technology, and increasingly, with emerging technologies such as artificial intelligence, deep learning, machine learning, virtual reality, augmented reality, mixed reality, big data, cloud-based services, robotics, automation, bots, algorithm development, blockchain, and more.

From Robert Half’s 2019 Technology Salary Guide

How many of us have those kinds of skills? Did we get that training in the community colleges, colleges, and universities that we went to? Highly unlikely — even if you graduated from one of those institutions only 5-10 years ago. And many of those institutions are often moving at the pace of a nice leisurely walk, with some moving at a jog, even fewer are sprinting. But all of them are now being asked to enter a race track that’s moving at 180mph. Higher ed — and society at large — are not used to moving at this pace.

This is why I think that higher education and its regional accrediting organizations are going to either need to up their game hugely — and go through a paradigm shift in the required thinking/programming/curricula/level of responsiveness — or watch while alternatives to institutions of traditional higher education increasingly attract their learners away from them.

This is also, why I think we’ll see an online-based, next generation learning platform take place. It will be much more nimble — able to offer up-to-the minute, in-demand skills and competencies.

The below graphic is from:
Jobs lost, jobs gained: What the future of work will mean for jobs, skills, and wages

* Three New HR Roles To Create Compelling Employee Experiences
These new HR roles include:

IBM: Vice President, Data, AI & Offering Strategy, HR
Kraft Heinz Senior Vice President Global HR, Performance and IT
SunTrust Senior Vice President Employee Wellbeing & Benefits

What do these three roles have in common? All have been created in the last three years and acknowledge the growing importance of a company’s commitment to create a compelling employee experience by using data, research, and predictive analytics to better serve the needs of employees. In each case, the employee assuming the new role also brought a new set of skills and capabilities into HR. And importantly, the new roles created in HR address a common vision: create a compelling employee experience that mirrors a company’s customer experience.

An excerpt from McKinsey Global Institute | Notes from the Frontier | Modeling the Impact of AI on the World Economy

Workers.
A widening gap may also unfold at the level of individual workers. Demand for jobs could shift away from repetitive tasks toward those that are socially and cognitively driven and others that involve activities that are hard to automate and require more digital skills.12 Job profiles characterized by repetitive tasks and activities that require low digital skills may experience the largest decline as a share of total employment, from some 40 percent to near 30 percent by 2030. The largest gain in share may be in nonrepetitive activities and those that require high digital skills, rising from some 40 percent to more than 50 percent. These shifts in employment would have an impact on wages. We simulate that around 13 percent of the total wage bill could shift to categories requiring nonrepetitive and high digital skills, where incomes could rise, while workers in the repetitive and low digital skills categories may potentially experience stagnation or even a cut in their wages. The share of the total wage bill of the latter group could decline from 33 to 20 percent.13 Direct consequences of this widening gap in employment and wages would be an intensifying war for people, particularly those skilled in developing and utilizing AI tools, and structural excess supply for a still relatively high portion of people lacking the digital and cognitive skills necessary to work with machines.

“…because Alexa is gonna be everywhere.” Recent announcements from Amazon.

On 09/22/2018, in 21st century, 24x7x365 access, A/V -- audio/visual, Amazon, Artificial Intelligence/Agents/LLMs/and Related, bots, communications, computer science, corporate / business world, digital audio, emerging technologies, future, human-computer interaction (HCI), innovation, intelligent systems, internet, Microsoft, Natural Language Processing (NLP), New "Amazon.com" of Higher Education, platforms, programming, technologies for your home, telecommunications, tools, trends, United States, usability, user experience (UX), user interface design, vendors, voice recognition / voice enabled interfaces, web-based collaboration, by Daniel Christian

Skype chats are coming to Alexa devices — from engadget.com by Richard Lawlor
Voice controlled internet calls to or from any device with Amazon’s system in it.

Excerpt:

Aside from all of the Alexa-connected hardware, there’s one more big development coming for Amazon’s technology: integration with Skype. Microsoft and Amazon said that voice and video calls via the service will come to Alexa devices (including Microsoft’s Xbox One) with calls that you can start and control just by voice.

Amazon Hardware Event 2018
From techcrunch.com

Echo HomePod? Amazon wants you to build your own — by Brian Heater
One of the bigger surprises at today’s big Amazon event was something the company didn’t announce. After a couple of years of speculation that the company was working on its own version of the Home…

The long list of new Alexa devices Amazon announced at its hardware event — by Lucas Matney
Everyone’s favorite trillion-dollar retailer hosted a private event today where they continued to…

Amazon introduces APL, a new design language for building Alexa skills for devices with screens— by Sarah Perez
Along with the launch of the all-new Echo Show, the Alexa-powered device with a screen, Amazon also introduced a new design language for developers who want to build voice skills that include multimedia…

Excerpt:

Called Alexa Presentation Language, or APL, developers will be able to build voice-based apps that also include things like images, graphics, slideshows and video, and easily customize them for different device types – including not only the Echo Show, but other Alexa-enabled devices like Fire TV, Fire Tablet, and the small screen of the Alexa alarm clock, the Echo Spot.

From DSC:
This is a great move by Amazon — as NLP and our voices become increasingly important in how we “drive” and utilize our computing devices.

Amazon launches an Echo Wall Clock, because Alexa is gonna be everywhere — by Sarah Perez

Amazon’s new Echo lineup targets Google, Apple and Sonos — from engadget.com by Nicole Lee
Alexa, dominate the industry.

The business plan from here is clear: Companies pay a premium to be activated when users pose questions related to their products and services. “How do you cook an egg?” could pull up a Food Network tutorial; “How far is Morocco?” could enable the Expedia app.

Source

Also see how Alexa might be a key piece of smart classrooms in the future:

Aligning the business model of college with student needs: How WGU is disrupting higher education [Dunagan]

On 09/15/2018, in 21st century, 24x7x365 access, adjunct faculty, adult learning, business side of he, changing business models, cloud-based computing / apps / other cloud-related, colleges, community colleges, competency-based learning/education, cost of getting a degree, digital learning, disruption, education, education technology, elearning, faculty/staff, higher education, learning, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, more voice more choice more control, New "Amazon.com" of Higher Education, online learning, society, staying relevant, student-related, teaching online, tools, United States, universities, using teams, vision/possibilities, by Daniel Christian

Aligning the business model of college with student needs: How WGU is disrupting higher education — from christenseninstitute.org by Alana Dunagan

Excerpt:

Since its inception, Western Governors University (WGU) has aimed to serve learners otherwise shut out of the traditional system. Now, the groundbreaking institution has both graduated 100,000 students and has over 100,000 students currently enrolled. These milestones demonstrate WGU’s ability to scale its high-quality, low-cost model, signaling a momentous shift in the higher education landscape.

In the mid-1990s, governors of 19 states across the western United States were concerned about bringing accessible college education to rural populations, especially working adults.These governors, led by Utah Governor Mike Leavitt, decided to explore building a new university to address the challenge. As the memorandum of understanding between those governors that officially marked the founding of WGU stated, “The strength and well-being of our states and the nation depend increasingly on a strong higher education system that helps individuals adapt to our rapidly changing economy and society. States must look to telecommunications and information technologies to provide greater access and choice to a population that increasingly must have affordable education and training opportunities and the certification of competency throughout their lives.”

Now in its third decade, WGU has students in every U.S. state and has over 100,000 enrolled students—a 230% increase since 2011.

Excerpts from their paper:

The potential of competency-based education
Competency-based education is an approach to learning that allows students to determine the pace of their learning and move ahead once they demonstrate mastery in a concept. As described by Clayton Christensen and Michelle Weise:

Competency-based programs have no time-based unit. Learning is fixed, and time is variable; pacing is flexible. Students cannot move on until they have demonstrated proficiency and mastery of each competency but are encouraged to try as many times as necessary to demonstrate their proficiency. Although skeptics may question the “rigor” behind an experience that allows students to keep trying until they have mastered a competency, this model is actually far more rigorous than the traditional model, as students are not able to flunk or get away with a merely average understanding of the material; they must demonstrate mastery—and therefore dedicated work toward gaining mastery—in any competency.

Competency-based education first took hold in the K-12 education system, but it is also growing in higher education. As of fall 2015, roughly 600 institutions were using or exploring competency-based programs in higher education.13 However, only a handful of institutions are using competency-based education exclusively and have designed their business models around it.

…

WGU offers programs across four industry areas: education, business, information technology, and healthcare. All of these programs are offered online; unlike most higher education institutions, WGU has no physical campus. Instead, it has invested heavily in a technology platform that allows it to deliver curriculum asynchronously, to wherever students are. In addition to its online platform, another unique aspect of WGU’s resources is its approach to faculty. In traditional institutions, faculty are responsible for academic research, course development, teaching, assessment, and advising students. Alternatively, WGU’s model unbundles the faculty role into component parts, with specialists in each role.

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