RWD in the News: ”The Learning Ecosystem” published in CLO Magazine’s December issue.
Excerpt from “The Learning Ecosystem” –by Mal Poulin
The learning ecosystem consists of strategies, methods, processes and tools to enable learning in every aspect of the business OJ; operation. The goal is to yield front-line performance improvements that result in customers who notice and come back for more products and services. Within all effective learning, look to employee behavior for noticeable measures of success:
• Colleagues want to be designated as subject-matter experts and embrace the responsibilities that go along with that designation.
• Learners and front-line performers clamor for the ability to learn and support their own performance.
• Employees head to the collaborative platform as a new watering hole for knowledge and support.
There is no single design for the ideal learning ecosystem. Its architecture is driven by what experts and performers will adopt best and by other factors, including the physical infrastructure deployed: network, real estate, hardware, software and learning assets that are contextual, accessible and measureable. Every learning ecosystem is supported by tools and technologies, but support for tools and technologies requires an effective strategy, a strong and lasting plan for learning and spreading business knowledge. Remember, it is not about the software. It is about what you do with it.