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The 2024 CHLOE 9 Report is out. The Changing Landscape of Online Education Project.

On 08/14/2024, in 21st century, 24x7x365 access, business side of he, change, changing business models, colleges, community colleges, future of higher education, game-changing environment, higher education, instructional design, IT in HE, law schools, learning, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning preferences, learning spaces, online learning, teaching online, United States, universities, by Daniel Christian

2024 CHLOE 9 Report
August 13, 2024

CHLOE 9 | Strategy Shift: Institutions Respond to Sustained Online Demand

The ninth installment of the Changing Landscape of Online Education (CHLOE) report, produced by Quality MattersTM , Eduventures® and Educause — offers an overview of the current state of online learning in higher education as well as insights into its future development. The report was compiled by surveying chief online officers (COLOs) — the professionals best situated to assess the current state of this ever-developing field — at U.S. two- and four-year colleges and universities.

The majority of survey participants report both learner demand for online learning surging and institutional strategic priorities shifting to meet this demand, as well as the adaptation to the new presence of AI tools in the academic environment. Notable findings from the 53-page report include:

Priorities for Online Learning: Institutions are increasingly prioritizing the development of online versions of both on-campus courses (69%) and on-campus degrees (65%) in order to meet demand. In terms of their topmost priority, 43% of COLOs chose online versions of on-campus degrees (the majority of public four-year institutions identified this as their top priority), with online versions of on-campus courses selected as the top priority by 39%.
Tuition and Institutional Revenue: …
AI in Higher Education:  …
Third-Party Servicers:  …
Regular and Substantive Interaction: …

Two-thirds of colleges are prioritizing online versions of on-campus programs, poll finds — from highereddive.com by Natalie Schwartz
The ninth Changing Landscape of Online Education survey offers a glimpse into the distance education marketplace.

Dive Brief: 

  • Roughly two-thirds of colleges are making it a priority to create virtual versions of on-campus classes and programs, according to an annual survey of chief online learning officers.
  • College officials likely see creating online versions of existing programs as easier than launching entirely new academic programs, according to the report.
  • However, 48% of chief online learning officers still said their priorities included launching new online programs with no campus equivalent.

CHLOE 9 Report by Quality Matters, Eduventures, and EDUCAUSE Highlights Continuing Shift of Learner Demand and Institutional Strategy Toward Online Learning — from marketwatch.com
Key findings include increased demand from on-campus students for online options, a notable shift in institutional strategies to align with this demand, and the growing use of artificial intelligence in online education.

BOSTON, Aug. 13, 2024 /PRNewswire-PRWeb/ — Quality Matters, EDUCAUSE, and Eduventures Research have released the ninth edition of the Changing Landscape of Online Education (CHLOE) report, compiling the perspectives of chief online learning officers (COLOs) around the United States. CHLOE 9: Strategy Shift: Institutions Respond to Sustained Online Demand reveals a continued increase in student preference for online learning and the strategies institutions are employing to address this demand.

The report also outlines institutional perspectives on a host of other factors contributing to the state of online education, including artificial intelligence, third-party servicers, OPMs and regular and substantive interaction.

Addendum on 8/15/24:

The State of Online Learning | The CHLOE 9 Survey – Part 1 — from onedtech.philhillaa.com by Glenda Morgan

For the uninitiated, since 2017 the CHLOE report has surveyed Chief Online Learning Officers (COLOs) at higher education institutions in the US to map the changing landscape of online education. It has become an invaluable resource in understanding the topography of online learning in the US as well as how it is changing as more institutions move online and that environment becomes more regulated and more competitive.

I found this year’s survey much more engaging than in recent years. Many of the questions asked and the way they were framed address the issues of concern to people managing online learning. There is a lot in the survey, and I am going to break my coverage into two parts. In this first post, I want to cover the more general findings of the survey as well as some of my concerns with it. In my next post, I want to do a deeper dive into what the CHLOE survey reports about outsourcing and OPMs, a topic that we have covered extensively in this newsletter.

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44% of Americans Expect Importance of College Education to Decline Over Next 10 Years, New Survey Reveals

On 08/14/2024, in business side of he, change, colleges, community colleges, cost of getting a degree, Emotion, future, future of higher education, game-changing environment, higher education, learning ecosystem, parents/guardians, reinvent, staying relevant, surviving, United States, universities, vocational / trades, by Daniel Christian

44% of Americans Expect Importance of College Education to Decline Over Next 10 Years, New Survey Reveals — from prnewswire.com by College Consensus

New College Consensus poll shows most Americans think traditional 4-year college best route to satisfying career, but nearly half expect importance of traditional college education to decline over next decade, with trade school offering an equal or better return on investment.

HILLSBOROUGH, N.C., Aug. 6, 2024 /PRNewswire/ — College Consensus, a comprehensive resource for college rankings and information, has released results of a new poll asking Americans about their confidence in higher education. Their findings can be seen at:

https://www.collegeconsensus.com/research/trust-in-higher-education/

The key takeaways of that report are that:

  • Americans still largely trust traditional higher education, but not as much as they used to
  • Nearly half of Americans believe traditional college education will decline in importance in the next decade
  • Americans view trade school as offering almost equivalent ROI to traditional college
  • Trust in community college and online college is lower than traditional, but still strong
  • Technology bootcamps struggling to gain trust

The above is happening at the same time as this:

US colleges are cutting majors and slashing programs after years of putting it off — from apnews.com

It’s part of a wave of program cuts in recent months, as U.S. colleges large and small try to make ends meet. Among their budget challenges: Federal COVID relief money is now gone, operational costs are rising and fewer high school graduates are going straight to college.

The cuts mean more than just savings, or even job losses. Often, they create turmoil for students who chose a campus because of certain degree programs and then wrote checks or signed up for student loans.

“For me, it’s really been anxiety-ridden,” said Westman, 23, as she began the effort that ultimately led her to transfer to Augsburg University in Minneapolis. “It’s just the fear of the unknown.”

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Colleges Race to Ready Students for the AI Workplace [Surjadi]

On 08/12/2024, in Artificial Intelligence / Agents / LLMs / and Related, career development, change, colleges, community colleges, curriculum, higher education, skills, student-related, United States, universities, by Daniel Christian

Colleges Race to Ready Students for the AI Workplace — from wsj.com by Milla Surjadi (behind a paywall)
Non-techie students are learning basic generative-AI skills as schools revamp their course offerings to be more job-friendly

College students are desperate to add a new skill to their résumés: artificial intelligence.

The rise of generative AI in the workplace and students’ demands for more hirable talents are driving schools to revamp courses and add specialized degrees at speeds rarely seen in higher education. Schools are even going so far as to emphasize that all undergraduates get a taste of the tech, teaching them how to use AI in a given field—as well as its failings and unethical applications.

Speaking of AI, also see Educause’s Artificial Intelligence (AI)-related resources, which includes the following excerpt:

The Basics of AI in Higher Education

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Colleges keep closing. Are regulators doing enough to warn students? [Schermele]

On 08/05/2024, in adjunct faculty, business side of he, change, colleges, community colleges, cost of getting a degree, dangers of the status quo, faculty, future of higher education, game-changing environment, higher education, learning ecosystem, parents/guardians, society, student-related, United States, universities, by Daniel Christian

Colleges keep closing. Are regulators doing enough to warn students? — from usatoday.com by Zachary Schermele
The Biden administration has aggressively tackled college oversight. But universities are still closing without warning, leaving students and faculty in the lurch.

That task is challenging, regardless of who’s in the White House because the federal government’s metrics for identifying at-risk private colleges have long been flawed. The most recent flutter of high-profile closures underscores how necessary federal intervention may be to protect the lives of students and faculty from getting derailed in the coming years. Tragic stories from students like Hebert are bringing new urgency to efforts to improve the government’s warning signs that a campus is flailing.

“It’s hard to see a world where colleges stop closing,” said Robert Kelchen, a higher education professor at the University of Tennessee, Knoxville, and a renowned policy expert. “So the challenge becomes: When do people know that their college is at risk?”

Also relevant/see:

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“Every single restaurant, every single website will probably, in the future, have these AIs …” Huang said. Plus numerous other items re: AI in general.

On 07/31/2024, in 21st century, 24x7x365 access, accessibility / UDL, Artificial Intelligence / Agents / LLMs / and Related, Asia, bots, business, change, computer science, corporate / business world, Daniel S. Christian, emerging technologies, Facebook / Meta Platforms, health, human-computer interaction (HCI), ideas, innovation, intelligent systems, marketing/social marketing, NVIDIA, Open AI, platforms, privacy, productivity / tips and tricks, programming, skills, society, the downsides of how people use tech, tools, trends, United States, vendors, vision/possibilities, voice recognition / voice enabled interfaces, by Daniel Christian

Per the Rundown AI:

Why it matters: AI is slowly shifting from a tool we text/prompt with, to an intelligence that we collaborate, learn, and grow with. Advanced Voice Mode’s ability to understand and respond to emotions in real-time convos could also have huge use cases in everything from customer service to mental health support.

Also relevant/see:

Creators to Have Personalized AI Assistants, Meta CEO Mark Zuckerberg Tells NVIDIA CEO Jensen Huang — from blogs.nvidia.com by Brian Caulfield
Zuckerberg and Huang explore the transformative potential of open source AI, the launch of AI Studio, and exchange leather jackets at SIGGRAPH 2024.

“Every single restaurant, every single website will probably, in the future, have these AIs …” Huang said.

“…just like every business has an email address and a website and a social media account, I think, in the future, every business is going to have an AI,” Zuckerberg responded.
…
More broadly, the advancement of AI across a broad ecosystem promises to supercharge human productivity, for example, by giving every human on earth a digital assistant — or assistants — allowing people to live richer lives that they can interact with quickly and fluidly.

Also related/see:

From DSC:
Today was a MUCH better day for Nvidia however (up 12.81%). But it’s been very volatile in the last several weeks — as people and institutions ask where the ROI’s are going to come from.

9 compelling reasons to learn how to use AI Chatbots — from interestingengineering.com by Atharva Gosavi
AI Chatbots are conversational agents that can act on your behalf and converse with humans – a futuristic novelty that is already getting people excited about its usage in improving efficiency.

7. Accessibility and inclusivity
Chatbots can be designed to support multiple languages and accessibility needs, making services more inclusive. They can cater to users with disabilities by providing voice interaction capabilities and simplifying access to information. Understanding how to develop inclusive chatbots can help you contribute to making technology more accessible to everyone, a crucial aspect in today’s diverse society.

8. Future-proofing your skills
AI and automation are the future of work. Having the skills of building AI chatbots is a great way to future-proof your skills, and given the rising trajectory of AI, it’ll be a demanding skill in the market in the years to come. Staying ahead of technological trends is a great way to ensure you remain relevant and competitive in the job market.

Top 7 generative AI use cases for business — from cio.com by Grant Gross
Advanced chatbots, digital assistants, and coding helpers seem to be some of the sweet spots for gen AI use so far in business.

Many AI experts say the current use cases for generative AI are just the tip of the iceberg. More uses cases will present themselves as gen AIs get more powerful and users get more creative with their experiments.

However, a handful of gen AI use cases are already bubbling up. Here’s a look at the most popular and promising.

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More people with disabilities are joining the U.S. workforce. Here’s why — and where they’re working. [Borden]

On 07/26/2024, in Bias | Diversity Equity & Inclusion (DE&I), business, career development, change, corporate / business world, United States, workplace, by Daniel Christian

More people with disabilities are joining the U.S. workforce. Here’s why — and where they’re working. — from linkedin.com by Taylor Borden

“People with disabilities have been wanting to work, eager to work, capable of work,” he explained. “But it wasn’t until this huge change in the way we approached work that the opportunities presented themselves,” he continued.

People with disabilities have been entering the U.S. workforce at record levels over the past three years, the most recent Bureau of Labor Statistics data shows. A recent analysis from LinkedIn’s Economic Graph team suggests an increase in more amenable company policies and working accommodations contributes to this trend.

In May 2024, more than half (54.3%) of LinkedIn members who self-identified as having a disability applied for remote positions. What’s more? Since March 2021, members with disabilities have consistently accounted for a higher share of job applications to remote positions than members who report no disabilities.

Despite the opportunities created by the ADA — and the rise of remote work — many people with disabilities still face barriers in the workforce. LinkedIn’s data scientists and editors parsed the data to identify the most common roles for workers with disabilities, how those with disabilities are progressing in their careers and how employers can continue to support more inclusive hiring.

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“Deep Learning: Five New Superpowers of Higher Education” [Klitgaard] + other items re: AI in our learning ecosystems

On 07/19/2024, in Artificial Intelligence / Agents / LLMs / and Related, bots, Canvas - and other Instructure-related items, change, changing business models, CMS/LMS, colleges, community colleges, content development, aggregation, repositories, credentialing, digital learning, education, education technology, emerging technologies, engagement / engaging students, experimentation, future, future of higher education, game-changing environment, generational differences, higher education, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, interactivity, IT in HE, K-12 related, languages and translation, learning, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning spaces, liberal arts, Natural Language Processing (NLP), personalized/customized learning, platforms, productivity / tips and tricks, professional development, student-related, teachers, teaching & learning, tools, United States, universities, vendors, vision/possibilities, voice recognition / voice enabled interfaces, by Daniel Christian

What aspects of teaching should remain human? — from hechingerreport.org by Chris Berdik
Even techno optimists hesitate to say teaching is best left to the bots, but there’s a debate about where to draw the line

ATLANTA — Science teacher Daniel Thompson circulated among his sixth graders at Ron Clark Academy on a recent spring morning, spot checking their work and leading them into discussions about the day’s lessons on weather and water. He had a helper: As Thompson paced around the class, peppering them with questions, he frequently turned to a voice-activated AI to summon apps and educational videos onto large-screen smartboards.

When a student asked, “Are there any animals that don’t need water?” Thompson put the question to the AI. Within seconds, an illustrated blurb about kangaroo rats appeared before the class.

Nitta said there’s something “deeply profound” about human communication that allows flesh-and-blood teachers to quickly spot and address things like confusion and flagging interest in real time.

Deep Learning: Five New Superpowers of Higher Education — from jeppestricker.substack.com by Jeppe Klitgaard Stricker
How Deep Learning is Transforming Higher Education

While the traditional model of education is entrenched, emerging technologies like deep learning promise to shake its foundations and usher in an age of personalized, adaptive, and egalitarian education. It is expected to have a significant impact across higher education in several key ways.
…
…deep learning introduces adaptivity into the learning process. Unlike a typical lecture, deep learning systems can observe student performance in real-time. Confusion over a concept triggers instant changes to instructional tactics. Misconceptions are identified early and remediated quickly. Students stay in their zone of proximal development, constantly challenged but never overwhelmed. This adaptivity prevents frustration and stagnation.

InstructureCon 24 Conference Notes — from onedtech.philhillaa.com by Glenda Morgan
Another solid conference from the market leader, even with unclear roadmap

The new stuff: AI
Instructure rolled out multiple updates and improvements – more than last year. These included many AI-based or focused tools and services as well as some functional improvements. I’ll describe the AI features first.

Sal Khan was a surprise visitor to the keynote stage to announce the September availability of the full suite of AI-enabled Khanmigo Teacher Tools for Canvas users. The suite includes 20 tools, such as tools to generate lesson plans and quiz questions and write letters of recommendation. Next year, they plan to roll out tools for students themselves to use.
…
Other AI-based features include.

    • Discussion tool summaries and AI-generated responses…
    • Translation of inbox messages and discussions…
    • Smart search …
    • Intelligent Insights…

 

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How AI will change education [Woodbury], Introducing Eureka Labs [Karpathy] + numerous other items re: AI in our learning ecosystems

On 07/18/2024, in adjunct faculty, Artificial Intelligence / Agents / LLMs / and Related, bots, career development, change, changing business models, colleges, community colleges, computer science, digital learning, education, education technology, emerging technologies, Europe, experimentation, faculty, future, future of higher education, game-changing environment, generational differences, heutagogy, higher education, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, K-12 related, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, Open AI, platforms, productivity / tips and tricks, professional development, programming, student-related, teachers, teaching & learning, tools, UK, United States, universities, vendors, writing, by Daniel Christian

Introducing Eureka Labs — “We are building a new kind of school that is AI native.” — by Andrej Karpathy, Previously Director of AI @ Tesla, founding team @ OpenAI

However, with recent progress in generative AI, this learning experience feels tractable. The teacher still designs the course materials, but they are supported, leveraged and scaled with an AI Teaching Assistant who is optimized to help guide the students through them. This Teacher + AI symbiosis could run an entire curriculum of courses on a common platform. If we are successful, it will be easy for anyone to learn anything, expanding education in both reach (a large number of people learning something) and extent (any one person learning a large amount of subjects, beyond what may be possible today unassisted).

After Tesla and OpenAI, Andrej Karpathy’s startup aims to apply AI assistants to education — from techcrunch.com by Rebecca Bellan

Andrej Karpathy, former head of AI at Tesla and researcher at OpenAI, is launching Eureka Labs, an “AI native” education platform. In tech speak, that usually means built from the ground up with AI at its core. And while Eureka Labs’ AI ambitions are lofty, the company is starting with a more traditional approach to teaching.

San Francisco-based Eureka Labs, which Karpathy registered as an LLC in Delaware on June 21, aims to leverage recent progress in generative AI to create AI teaching assistants that can guide students through course materials.

What does it mean for students to be AI-ready? — from timeshighereducation.com by David Joyner
Not everyone wants to be a computer scientist, a software engineer or a machine learning developer. We owe it to our students to prepare them with a full range of AI skills for the world they will graduate into, writes David Joyner

We owe it to our students to prepare them for this full range of AI skills, not merely the end points. The best way to fulfil this responsibility is to acknowledge and examine this new category of tools. More and more tools that students use daily – word processors, email, presentation software, development environments and more – have AI-based features. Practising with these tools is a valuable exercise for students, so we should not prohibit that behaviour. But at the same time, we do not have to just shrug our shoulders and accept however much AI assistance students feel like using.

Teachers say AI usage has surged since the school year started — from eschoolnews.com by Laura Ascione
Half of teachers report an increase in the use of AI and continue to seek professional learning

Fifty percent of educators reported an increase in AI usage, by both students and teachers, over the 2023–24 school year, according to The 2024 Educator AI Report: Perceptions, Practices, and Potential, from Imagine Learning, a digital curriculum solutions provider.

The report offers insight into how teachers’ perceptions of AI use in the classroom have evolved since the start of the 2023–24 school year.

OPINION: What teachers call AI cheating, leaders in the workforce might call progress — from hechingerreport.org by C. Edward Waston and Jose Antonio Bowen
Authors of a new guide explore what AI literacy might look like in a new era

Excerpt (emphasis DSC):

But this very ease has teachers wondering how we can keep our students motivated to do the hard work when there are so many new shortcuts. Learning goals, curriculums, courses and the way we grade assignments will all need to be reevaluated.

The new realities of work also must be considered. A shift in employers’ job postings rewards those with AI skills. Many companies report already adopting generative AI tools or anticipate incorporating them into their workflow in the near future.

A core tension has emerged: Many teachers want to keep AI out of our classrooms, but also know that future workplaces may demand AI literacy.

What we call cheating, business could see as efficiency and progress.

It is increasingly likely that using AI will emerge as an essential skill for students, regardless of their career ambitions, and that action is required of educational institutions as a result.

Teaching Writing With AI Without Replacing Thinking: 4 Tips — from by Erik Ofgang
AI has a lot of potential for writing students, but we can’t let it replace the thinking parts of writing, says writing professor Steve Graham

Reconciling these two goals — having AI help students learn to write more efficiently without hijacking the cognitive benefits of writing — should be a key goal of educators. Finding the ideal balance will require more work from both researchers and classroom educators, but Graham shares some initial tips for doing this currently.

Why I ban AI use for writing assignments — from timeshighereducation.com by James Stacey Taylor
Students may see handwriting essays in class as a needlessly time-consuming approach to assignments, but I want them to learn how to engage with arguments, develop their own views and convey them effectively, writes James Stacey Taylor

Could they use AI to generate objections to the arguments they read? Of course. AI does a good job of summarising objections to Singer’s view. But I don’t want students to parrot others’ objections. I want them to think of objections themselves. 

Could AI be useful for them in organising their exegesis of others’ views and their criticisms of them? Yes. But, again, part of what I want my students to learn is precisely what this outsources to the AI: how to organise their thoughts and communicate them effectively. 

How AI Will Change Education — from digitalnative.tech by Rex Woodbury
Predicting Innovation in Education, from Personalized Learning to the Downfall of College 

This week explores how AI will bleed into education, looking at three segments of education worth watching, then examining which business models will prevail.

  1. Personalized Learning and Tutoring
  2. Teacher Tools
  3. Alternatives to College
  4. Final Thoughts: Business Models and Why Education Matters

New Guidance from TeachAI and CSTA Emphasizes Computer Science Education More Important than Ever in an Age of AI — from csteachers.org by CSTA
The guidance features new survey data and insights from teachers and experts in computer science (CS) and AI, informing the future of CS education.

SEATTLE, WA – July 16, 2024 – Today, TeachAI, led by Code.org, ETS, the International Society of Technology in Education (ISTE), Khan Academy, and the World Economic Forum, launches a new initiative in partnership with the Computer Science Teachers Association (CSTA) to support and empower educators as they grapple with the growing opportunities and risks of AI in computer science (CS) education.
…

The briefs draw on early research and insights from CSTA members, organizations in the TeachAI advisory committee, and expert focus groups to address common misconceptions about AI and offer a balanced perspective on critical issues in CS education, including:

  • Why is it Still Important for Students to Learn to Program?
  • How Are Computer Science Educators Teaching With and About AI?
  • How Can Students Become Critical Consumers and Responsible Creators of AI?
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“Predicting college closures” [Marcus] and other items re: the higher education learning ecosystem

On 07/16/2024, in adjunct faculty, business side of he, change, changing business models, colleges, community colleges, cost of getting a degree, credentialing, dangers of the status quo, faculty, future of higher education, game-changing environment, higher education, learning ecosystem, new business models, parents/guardians, student-related, United States, universities, by Daniel Christian

Predicting college closures — from hechingerreport.org by Jon Marcus
Colleges across the country are closing at a rapid rate – on average, about one a week. Some of the closures were unexpected, shocking people at institutions that enrolled new students and hired new faculty right up until the decision was made to close. We chatted with Jon Marcus, our senior higher education reporter, to learn more about how students and faculty can protect themselves. 

Q: What made you decide to devote an entire episode of your College Uncovered podcast to college closures?

Jon Marcus: The number of colleges that are closing has grown so fast that it’s become a big part of what we cover on our beat. And since the College Uncovered podcast is meant to help consumers navigate the complicated process of pursuing higher education, we wanted to answer a question we increasingly hear from prospective students and their parents: How do I know if the college I pick will be around long enough for me to graduate? (The fact that this has become something people wonder speaks to the low level of confidence the public has in higher education these days.)

Private colleges likely won’t see big net tuition growth anytime soon, Fitch says — from highereddive.com by Ben Unglesbee
Fitch Ratings found a 1.1% year over year increase in net tuition revenue for fiscal 2023, but this isn’t enough to preserve margins at private nonprofits.

Dive Brief:

  • Fitch Ratings found net tuition grew in fiscal 2023 among the colleges it rates but warned that the hikes would not be sufficient to preserve margins for private nonprofits.
  • Across its portfolio of rated institutions, Fitch found a 1.1% year-over-year increase in net tuition and fees, marking renewed growth after two years of declines, according to Fitch Senior Director Emily Wadhwani.
  • “In our view, prospects for future growth in net tuition for 2024 and beyond remain limited, and will likely remain near or below 2%-2.5% annually on average for the next few years,” Wadhwani said by email.

Do Shocking College Tuition Prices Reflect What Students Actually Pay? — from edsurge.com by Nadia Tamez-Robledo

It’s no secret that high school students are looking at the prospect of college more skeptically, and a large part of their hesitation comes from worry about taking on thousands of dollars in student loans.

It’s only natural that they would experience sticker shock after researching the annual cost of attendance at universities that have caught their eye — which might be equivalent to a parent’s annual salary.

But should students count on having to scrape together that full amount?

Not likely, based on EdSurge’s number crunching.

From DSC:
But the problem is that many don’t know the games that are played behind the scenes within the world of higher education. Some families/students might see the retail price of a degree and say, “No way man…no can do.” The sticker shock is real in many cases (and not to mention the stories of seeing other friends and family members in debt decades after graduating).

How merit aid is expanding — from jeffselingo-14576223.hs-sites.com by Jeffrey Selingo

Excerpt (emphasis DSC):

Bottom line: Discounting is so widespread in higher ed now that the frequent comparisons of merit aid to “Kohl’s cash,” the discount strategy employed by the mid-market retailer–where basically every day is a sale–are not wrong.

  • “With a few exceptions, colleges all now have an opening bid with families,” said Brian Zucker, who runs Human Capital Research Corporation, one of several firms that assists colleges with their discounting strategies.
  • This discounting approach worked when institutions were able to raise their top-line prices and thus extract more revenue each year from students.
  • But at many colleges, net-tuition revenue is flat or falling. Fitch Ratings said last week that institutions it rates for bonds saw their net-tuition revenue rise just 1.1% last year–not enough to keep up with inflation or have enough of a financial cushion to weather the current enrollment storms.
  • Just like in the 1970s, when colleges developed tuition discounts, the time has come for higher ed to come up with a new pricing scheme in addition, of course, of finding ways to reduce costs.

The New Trick Families Are Using to Lower College Tuition Bills — from nymag.com by Jeffrey Selingo
Many schools are eager for paying students — and ready to offer deals.

“Colleges keep giving out more merit aid to more families because they can’t get them to pay more,” Mark Salisbury told me. Salisbury, a former administrator at Augustana College in Illinois, runs TuitionFit, a website where people can share their financial-aid offers and see what others like them got. Most of the money that colleges are giving out in merit aid isn’t coming from the endowment. Rather, it’s revenue the college never receives — a simple price cut off the top. Salisbury and others in the business refer to it as “Kohl’s cash,” after the discount strategy employed by the mid-market retailer.

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The race against time to reinvent lawyers [Furlong] + other items in the legal/legaltech world

On 07/11/2024, in Artificial Intelligence / Agents / LLMs / and Related, career development, change, curriculum, dangers of the status quo, emerging technologies, experimentation, law schools, Legal operations, legal reform, legal technologies, legislatures / government / legal, platforms, policy, political science, productivity / tips and tricks, reinvent, skills, strategy, technology (general), tools, by Daniel Christian

The race against time to reinvent lawyers — from jordanfurlong.substack.com by Jordan Furlong
Our legal education and licensing systems produce one kind of lawyer. The legal market of the near future will need another kind. If we can’t close this gap fast, we’ll have a very serious problem.

Excerpt (emphasis DSC):

Lawyers will still need competencies like legal reasoning and analysis, statutory and contractual interpretation, and a range of basic legal knowledge. But it’s unhelpful to develop these skills through activities that lawyers won’t be performing much longer, while neglecting to provide them with other skills and prepare them for other situations that they will face. Our legal education and licensing systems are turning out lawyers whose competence profiles simply won’t match up with what people will need lawyers to do.

A good illustration of what I mean can be found in an excellent recent podcast from the Practising Law Institute, “Shaping the Law Firm Associate of the Future.” Over the course of the episode, moderator Jennifer Leonard of Creative Lawyers asked Professors Alice Armitage of UC Law San Francisco and Heidi K. Brown of New York Law School to identify some of the competencies that newly called lawyers and law firm associates are going to need in future. Here’s some of what they came up with:

  • Agile, nimble, extrapolative thinking
  • Collaborative, cross-disciplinary learning
  • Entrepreneurial, end-user-focused mindsets
  • Generative AI knowledge (“Their careers will be shaped by it”)
  • Identifying your optimal individual workflow
  • Iteration, learning by doing, and openness to failure
  • Leadership and interpersonal communication skills
  • Legal business know-how, including client standards and partner expectations
  • Receiving and giving feedback to enhance effectiveness

Legal Tech for Legal Departments – What In-House Lawyers Need to Know — from legal.thomsonreuters.com by Sterling Miller

Whatever the reason, you must understand the problem inside and out. Here are the key points to understanding your use case:

  • Identify the problem.
  • What is the current manual process to solve the problem?
  • Is there technology that will replace this manual process and solve the problem?
  • What will it cost and do you have (or can you get) the budget?
  • Will the benefits of the technology outweigh the cost? And how soon will those benefits pay off the cost? In other words, what is the return on investment?
  • Do you have the support of the organization to buy it (inside the legal department and elsewhere, e.g., CFO, CTO)?

2024-05-13: Of Legal AI — from emergentbehavior.co

Long discussion with a senior partner at a major Bay Area law firm:

Takeaways

A) They expect legal AI to decimate the profession…
B) Unimpressed by most specific legal AI offerings…
C) Generative AI error rates are acceptable even at 10–20%…
D) The future of corporate law is in-house…
E) The future of law in general?…
F) Of one large legal AI player…

2024 Legal Technology Survey Results — from lexology.com

Additional findings of the annual survey include:

  • 77 percent of firms have a formal technology strategy in place
  • Interest and intentions regarding generative A.I. remain high, with almost 80 percent of participating firms expecting to leverage it within the next five years. Many have either already begun or are planning to undertake data hygiene projects as a precursor to using generative A.I. and other automation solutions. Although legal market analysts have hypothesized that proprietary building of generative A.I. solutions remain out of reach for mid-sized firms, several Meritas survey respondents are making traction. Many other firms are also licensing third-party generative A.I. solutions.
  • The survey showed strong technology progression among several Meritas member firms, with most adopting a tech stack of core, foundational systems of infrastructure technology and adding cloud-based practice management, document management, time, billing, and document drafting applications.
  • Most firms reported increased adoption and utilization of options already available within their current core systems, such as Microsoft Office 365 Teams, SharePoint, document automation, and other native functionalities for increasing efficiencies; these functions were used more often in place of dedicated purpose-built solutions such as comparison and proofreading tools.
  • The legal technology market serving Meritas’ member firms continues to be fractured, with very few providers emerging as market leaders.

AI Set to Save Professionals 12 Hours Per Week by 2029 — from legalitprofessionals.com

Thomson Reuters, a global content and technology company, today released its 2024 Future of Professionals report, an annual survey of more than 2,200 professionals working across legal, tax, and risk & compliance fields globally. Respondents predicted that artificial intelligence (AI) has the potential to save them 12 hours per week in the next five years, or four hours per week over the upcoming year – equating to 200 hours annually.

This timesaving potential is the equivalent productivity boost of adding an extra colleague for every 10 team members on staff. Harnessing the power of AI across various professions opens immense economic opportunities. For a U.S. lawyer, this could translate to an estimated $100,000 in additional billable hours.*

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“AI will be a vital tool in overcoming the access to justice challenge.” [Susskind] + other legaltech-related items

On 07/09/2024, in 21st century, 24x7x365 access, Access to Justice (A2J), Artificial Intelligence / Agents / LLMs / and Related, career development, change, law schools, legal reform, legal technologies, legislatures / government / legal, tools, UK, United States, vendors, by Daniel Christian

Rethinking Legal Ops Skills: Generalists Versus Specialists — from abovethelaw.com by Silvie Tucker and Brandi Pack
This ongoing conversation highlights the changing demands on legal ops practitioners.

A thought-provoking discussion is unfolding in the legal operations community regarding one intriguing question: Should legal operations professionals strive to be generalists or specialists?

The conversation is timely as the marketplace consolidates and companies grapple with the best way to fill valuable and limited headcount allotments. It also highlights the evolving landscape of legal operations and the changing demands on its practitioners.
…
The Evolution of Legal Ops
Over the past decade, the field of legal operations has undergone significant transformation. Initially strictly focused on streamlining processes and reducing costs, the role has expanded to include various responsibilities driven by technological advancements and heightened industry expectations. Key areas of expansion include:

He added: “I have for long been of the view – for decades – that AI will be a vital tool in overcoming the access to justice challenge. Existing and emerging technologies are now very promising.”

Richard Susskind

In A First for Law Practice Management Platforms, Clio Rolls Out An Integrated E-Filing Service in Texas — from lawnext.com by Bob Ambrogi

Last October, during its annual Clio Cloud Conference, the law practice management company Clio announced its plan to roll out an e-filing service, called Clio File, during 2024, starting with Texas, which would make it the first law practice management platform with built-in e-filing. Today, it delivered on that promise, launching Clio File for e-filing in Texas courts.

“Lawyers can now seamlessly submit court documents directly from our flagship practice management product, Clio Manage, streamlining their workflows and simplifying the filing process,” said Chris Stock, vice president of legal content and migrations at Clio. “This is an exciting step in expanding the capabilities of our platform, providing a comprehensive solution for legal documents, from drafting to court filing.”

Just-Launched Quench Uses Gen AI to Bring Greater Speed and Accuracy to Medico-Legal Records Review — from lawnext.com by Bob Ambrogi

A cardiologist with a background in medical technology, computer science and artificial intelligence has launched a product for legal professionals and physician expert witnesses that targets the tedious task of reviewing and analyzing thousands of pages of medical records.

The product, Quench SmartChart, uses generative AI to streamline the medico-legal review process, enabling users to quickly extract, summarize and create chronologies from large, disorganized PDFs of medical records.

The product also includes a natural language chat feature, AskQuench, that lets users interact with and interrogate records to surface essential insights.

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Is College Worth It? Poll Finds Only 36% of Americans Have Confidence in Higher Education [Associated Press]

On 07/09/2024, in adjunct faculty, business side of he, career development, change, colleges, community colleges, cost of getting a degree, culture, dangers of the status quo, faculty, future of higher education, game-changing environment, higher education, leadership, learning ecosystem, parents/guardians, reinvent, skills, society, sociology, staying relevant, student-related, surviving, United States, universities, by Daniel Christian

Is College Worth It? Poll Finds Only 36% of Americans Have Confidence in Higher Education — from usnews.com by Associated Press
A new poll finds Americans are increasingly skeptical about the value and cost of college

Americans are increasingly skeptical about the value and cost of college, with most saying they feel the U.S. higher education system is headed in the “wrong direction,” according to a new poll.

Overall, only 36% of adults say they have a “great deal” or “quite a lot” of confidence in higher education, according to the report released Monday by Gallup and the Lumina Foundation. That confidence level has declined steadily from 57% in 2015.

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Enrollment Planning in the Specter of Closure [Campbell & Schreiber]

On 07/08/2024, in business side of he, career development, change, changing business models, colleges, community colleges, cost of getting a degree, culture, dangers of the status quo, faculty, future of higher education, game-changing environment, higher education, leadership, learning ecosystem, liberal arts, parents/guardians, real-world assignments, reinvent, skills, society, staying relevant, strategy, student-related, surviving, United States, universities, by Daniel Christian

Enrollment Planning in the Specter of Closure — from insidehighered.com by Mark Campbell and Rachel Schreiber; via GSV
Misunderstandings about enrollment management and changing student needs can make a bad situation worse, Mark Campbell and Rachel Schreiber write. 

Excerpts (emphasis DSC):

However, we find that many institutions provide little to no information to prospective students about actual outcomes for graduates. Examples include: What does applying to graduate school look like for graduates? Employment and earning potential? Average student loan debt? What do alumni say about their experience? What data do you have that is compelling to answer these and related questions? Families increasingly ask, “What is the ROI on this investment?”
…
Another important issue relates to the unwillingness of leaders to evolve the institution to meet market demands. We have too often seen that storied, historic institutions have cultures that are change averse, and this seems to be particularly true in the liberal arts. This statement might appear to be controversial—but only if misunderstood.

To be clear, the humanities and the arts are vital, critical aspects of our institutions. But today’s prospective students are highly focused on career outcomes, given the financial investment they and their families are being asked to make. We believe that curricular offerings can place a high value on the core principles of the humanities and liberal arts while also preparing students for careers.

By contrast, curricular innovation, alterations to long-held marketing practices, openness to self-reflection regarding out-of-date programs, practices and policies—in short, a willingness to change and adapt—are all key. Finally, vital and successful institutions develop long-term strategic enrollment plans that are tactical, realistic and assessable and for which there is clarity about accountability. Putting these practices in place now can avert catastrophe down the road.

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DSC: A reminder of the importance of culture — even within higher education.

On 07/08/2024, in business side of he, change, changing business models, colleges, community colleges, corporate / business world, culture, Daniel S. Christian, future, future of higher education, game-changing environment, higher education, United States, universities, by Daniel Christian

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“More colleges are breaching their debt requirements: S&P” [Unglesbee] + other items re: the higher education learning ecosystem

On 07/03/2024, in Alternatives, business side of he, change, changing business models, colleges, community colleges, cost of getting a degree, credentialing, future of higher education, game-changing environment, higher education, leadership, learning ecosystem, microlearning, parents/guardians, student-related, United States, universities, by Daniel Christian

More colleges are breaching their debt requirements: S&P — from highereddive.com by Ben Unglesbee
Amid operating pressures, some institutions are struggling to meet financial metrics stipulated in their bond and loan covenants.

Dive Brief:

  • A growing number of colleges are breaching bond and loan stipulations, known as covenants, that require them to stay within certain financial health parameters, according to a new report from S&P Global Ratings.
  • The agency cited 12 colleges it rates that have breached covenants since last June. In most cases, bondholders waived the violation. Some covenants could allow debtholders to accelerate repayment, which could add to an institution’s liquidity and ratings risks.
  • S&P downgraded ratings for about half the institutions with violations, typically because of underlying financial issues. “We see continued credit quality divergence in the U.S. higher education sector, with weaker-positioned institutions experiencing budgetary pressure and covenant violations,” the analysts said.

Student Loan Borrowers Owe $1.6 Trillion. Nearly Half Aren’t Paying. — from nytimes.com by Stacy Cowley (behind a paywall)
Millions of people are overdue on their federal loans or still have them paused — and court rulings keep upending collection efforts.

After an unprecedented three-year timeout on federal student loan payments because of the pandemic, millions of borrowers began repaying their debt when billing resumed late last year. But nearly as many have not.

That reality, along with court decisions that regularly upend the rules, has complicated the government’s efforts to restart its system for collecting the $1.6 trillion it is owed.

Universities Investing in Microcredential Leadership — from insidehighered.com by Lauren Coffey
As microcredential programs slowly gain traction, more universities are looking for leaders to coordinate the efforts.

Microcredentials—also known as digital badges, credentials, certificate, or alternative credentials—grew in popularity during the COVID-19 pandemic. Now they are attracting renewed interest as institutions look to widen their nets for nontraditional students as an enrollment cliff looms.

In addition to backing these programs, some universities are going further by hiring staff solely to oversee microcredential efforts.

A Plan to Save Small Colleges — from insidehighered.com by Michael Alexander
Small colleges could join forces through a supporting-organization model, Michael Alexander writes.

The challenges are significant. But there is a way to increase the probability of survival for many small colleges or spare them from a spartan existence. It involves groups of colleges affiliating under a particular structure that would facilitate both (1) a significant reduction in operating costs for each college and (2) a rationalization of each college’s academic offerings to concentrate on its strongest programs.

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