workplace

This company adopted AI. Here’s what happened to its human workers [Rosalsky]

On 05/09/2023, in 21st century, Artificial Intelligence/Agents/LLMs/and Related, bots, business, productivity / tips and tricks, research, United States, universities, usability, user experience (UX), vendors, workplace, by Daniel Christian

This company adopted AI. Here’s what happened to its human workers — from npr.org by Greg Rosalsky|

Excerpt:

What the economists found offers potentially great news for the economy, at least in one dimension that is crucial to improving our living standards: AI caused a group of workers to become much more productive. Backed by AI, these workers were able to accomplish much more in less time, with greater customer satisfaction to boot. At the same time, however, the study also shines a spotlight on just how powerful AI is, how disruptive it might be, and suggests that this new, astonishing technology could have economic effects that change the shape of income inequality going forward.

The article links to:
Generative AI at Work — from nber.org by Erik Brynjolfsson, Danielle Li & Lindsey R. Raymond

We study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled workers, and minimal impact on experienced and highly skilled workers. We provide suggestive evidence that the AI model disseminates the potentially tacit knowledge of more able workers and helps newer workers move down the experience curve. In addition, we show that AI assistance improves customer sentiment, reduces requests for managerial intervention, and improves employee retention.

Introducing Teach AI — Empowering educators to teach w/ AI & about AI [ISTE & many others]

On 05/09/2023, in 21st century, 24x7x365 access, adjunct faculty, Amazon, Artificial Intelligence/Agents/LLMs/and Related, change, collaboration, colleges, communities of practice, community colleges, computer science, content development, aggregation, repositories, copyright/ownership/NFTs, corporate universities / corporate training, digital learning, education, education technology, emerging technologies, experimentation, faculty/staff, future, future of higher education, game-changing environment, generational differences, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), innovation, instructional design, intelligent systems, intelligent tutoring, IT in HE, K-12 related, law schools, leadership, learning, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, learning theories, library / librarians, lifelong learning, Microsoft, more voice more choice more control, online media, online tutoring, open courseware and systems, personalized/customized learning, platforms, productivity / tips and tricks, professional development, programming, research, skills, society, strategy, student teaching/teacher education, student-related, teachers, teaching & learning, teaching online, the downsides of how people use tech, tools, training / L&D, trends, United States, universities, vendors, virtual tutoring, vision/possibilities, web-based collaboration, workplace, youth, by Daniel Christian

Also relevant/see:

If you are an educator, consider more ways to collaborate with local & regional businesses. If you are a business, consider how to work more closely with your education partners at every level.

On 05/02/2023, in business, career development, collaboration, corporate / business world, education, student-related, teachers, teaching & learning, vision/possibilities, workplace, youth, by Daniel Christian

“7 reasons to get rid of the law degree” + “A better pathway to lawyer licensing” [Furlong]

On 04/28/2023, in 21st century, accreditation, assessment, business, Canada, career development, cost of getting a degree, Cost of legal services - including access, credentialing, ideas, law schools, learning ecosystem, legal reform, legislatures / government / legal, skills, vision/possibilities, workplace, by Daniel Christian

7 reasons to get rid of the law degree — from jordanfurlong.substack.com by Jordan Furlong
Requiring a law degree for bar admission imposes unfair burdens on new lawyers and blocks innovation in legal education. Here’s what we can do instead.

Excerpt:

Hey there, legal sector participant! Do you feel that law school is too expensive? That law students graduate too heavily in debt and deeply stressed? That legal education seems impossible to reform? That the whole lawyer development and bar admission system in general is an enormous hot mess?

If so, you’re like thousands of others who’ve grown massively frustrated with the profession’s broken-down approach to developing new lawyers. But I’m here with some good news! There’s a simple and straightforward path to resolving these and many other problems with legal education and bar admission.

We start by getting rid of the law degree.

Now, hold on, let me be clear — I don’t mean kill the law degree itself. That would be crazy.

No, I mean, let’s get rid of the law degree as a mandatory element of the lawyer licensing process. Law schools should continue to offer whatever sort of degree programs they like — but legal regulators and bar admission authorities should no longer require everybody who wants to be a lawyer to get one.

From DSC:
I need to think on this further, but Jordan could be onto something here…

A better pathway to lawyer licensing — from jordanfurlong.substack.com by Jordan Furlong
No law degree; a single knowledge exam; training in legal, business and professional skills; and a term of supervised practice. This is how we do it.

Excerpt:

Previously here at Substack, I provided a pretty comprehensive takedown of the law degree requirement for lawyer licensing. It generated a ton of fascinating and gratifying feedback, here and especially at LinkedIn, with a few objections but mostly a lot of support.

Of course, it’s easy to criticize legal education — fun, too — but look, most people in the legal profession already know all the problems with the law degree, and complaining about it is kind of a vacuous pastime. What I’m really interested in here is a bigger and more important question: How does — how should — someone become a lawyer?

The 2023 Global Sentiment Survey — from donaldhtaylor.co.uk by Don Taylor

Excerpt:

This year’s Global Sentiment Survey – the tenth – paints a picture that is both familiar and unusual. In our 2020 survey report, we noted that ‘Data dominates this year’s survey’. It does so again this year, with the near 4,000 respondents showing a strong interest in AI, Skills-based talent management and Learning analytics (in positions #2, #3 and #4), all of which rely on data. The table is topped by Reskilling/upskilling, in the #1 spot for the third year running.
.

Donald Taylor's GSS 2023

.

Also see Don’s report here >>

Verified Skills — from the-job.beehiiv.com by Paul Fain
Hunting for a common thread amid the hype around skills.

Excerpt:

The glitzy ASU+GSV gathering this week was titled “Brave New World.” But Tim Knowles wanted to talk about 1906.

That was when the organization Knowles leads, the Carnegie Foundation for the Advancement of Teaching, created the credit-hour standard. The time has arrived, argue Knowles and Amit Sevak, CEO of ETS, to move away from the Carnegie Unit and toward a new currency of education based on meaningful skills and accomplishments, demonstrated through assessment.

Our old way of training Americans for ‘good jobs’ is past its sell-by date — from workshift.opencampusmedia.org by JB Holston
We’re at a pivot point in education and workforce development. Employers in the U.S. and its allies have an opportunity to accelerate their economies by collaborating to scale new pathways to prosperity. They need to seize that opportunity, writes JB Holston, former CEO of the Greater Washington Partnership.

The country is at a pivot point. COVID’s acceleration of remote work and training; an increased dedication to inclusion, equity, and diversity since the murder of George Floyd; the inexorable pace of technological change; and America’s new, well-funded industrial policy have created an opportunity for the most significant re-set in the relationship between employers and our education systems in the last 150 years.

The old path to family-supporting career positions—which depended on large employers recruiting graduates from a small universe of ranked colleges whose education stopped with that degree—is past its sell-by date.

AI in Hiring and Evaluating Workers: What Americans Think — from pewresearch.org by Lee Rainie, Monica Anderson, Colleen McClain, Emily A. Vogels, and Risa Gelles-Watnick
62% believe artificial intelligence will have a major impact on jobholders overall in the next 20 years, but far fewer think it will greatly affect them personally. People are generally wary and uncertain of AI being used in hiring and assessing workers

Excerpt:

A new Pew Research Center survey finds crosscurrents in the public’s opinions as they look at the possible uses of AI in workplaces. Americans are wary and sometimes worried. For instance, they oppose AI use in making final hiring decisions by a 71%-7% margin, and a majority also opposes AI analysis being used in making firing decisions. Pluralities oppose AI use in reviewing job applications and in determining whether a worker should be promoted. Beyond that, majorities do not support the idea of AI systems being used to track workers’ movements while they are at work or keeping track of when office workers are at their desks.

The Good and the Bad of Solo Practice, Per Clio’s Latest Legal Trends Report for Solos [Ambrogi]

On 04/23/2023, in business, career development, law schools, Legal operations, legislatures / government / legal, trends, United States, workplace, by Daniel Christian

The Good and the Bad of Solo Practice, Per Clio’s Latest Legal Trends Report for Solos — from lawnext.com by Bob Ambrogi

Excerpt:

As a solo myself, I can tell you that there is much to be said for practicing on your own – freedom and independence not least among them. In fact, during 2022’s “Great Resignation,” a third of lawyers who quit their jobs did so to start their own solo practices, according to Legal Trends for Solo Law Firms, a report published today by law practice management company Clio.

But there are also disadvantages to practicing alone and challenges unique to solo lawyers, as this latest report documents.

“What I Learned From My Students Who Became Teachers” [Winchester] + other K-12 related items

On 04/17/2023, in career development, education, education technology, K-12 related, learning ecosystem, multimedia, music, pathways, student-related, teachers, teaching & learning, workplace, by Daniel Christian

What I Learned From My Students Who Became Teachers — from edsurge.com by Corey Winchester

Excerpt:

After nearly two hours of laughter, tears and thoughtful discussion with students who have become teachers, I walked away with two important messages that affirm why teachers decide to stay and why our stories deserve to be heard.

Our dinner conversation revealed that sometimes, it feels like we’re swimming against the flow of what we know is right for students and ourselves, while our education system emphasizes laws, mandates and standards purported to guide the next generation. Because of that, I worry that too many educators – newcomers and veterans alike – feel like they won’t be able to sustain the work. Now more than ever, educators need to be acknowledged and celebrated for the important work we do, especially when stories like ours reveal that meaningful relationships matter, especially when we have the ability and support to meet young people where they’re at.

To Improve a Child’s Education, We Must Be Willing to Let Old Practices Die — from edsurge.com by Isabel Bozada-Jones

Excerpt:

As the weeks turned to months and the surge from the pandemic finally ended, the question still hung in the air: what are we willing to lose in order to change a child’s life? We are still buckling under the weight of the inequitable education system that preceded the pandemic and the makeshift solutions created during the pandemic. At the same time, we fear losing what has kept us going. In order to answer this question, we need to shift from a mindset of scarcity and claim abundance.

They Left Teaching in Search of a Better Life. Did They Find It? — from edsurge.com by Emily Tate Sullivan

Excerpt:

To find out what happens after teachers put in their notice, as they transition into their next acts, EdSurge talked with six former classroom teachers who resigned at the end of the last school year, after that NEA survey was conducted. Is life on the other side everything they hoped and expected — and are they happy now?

How Music Technology Helped My Students Tap Into Their Creativity — from edsurge.com by David Casali

OPINION: Post-pandemic, let’s develop true education-to-workforce pathways to secure a better future — from hechingerreport.org by Mat Gandal
New partnerships will help smooth the way from high school to higher education and careers

That’s why it is once again time for a major evolution in how we think about U.S. education. If we want to address the challenges and inequities faced by students and the ongoing needs of employers and communities, we must deliver on a concept that has gained substantial momentum in recent years: education-to-workforce pathways.
…
Through LAUNCH, teams of legislative, K-12, higher education and workforce leaders will be deeply analyzing existing education systems to identify barriers for students. They’ll also come up with ways to help students persist and complete high-quality pathways.

Three items from The Learning Guild

On 04/17/2023, in Augmented Reality (AR), corporate / business world, corporate universities / corporate training, tools, training / L&D, United States, workplace, by Daniel Christian

Augmented Reality: Your Next Step Into Immersive Learning — from learningguild.com by Bill Brandon

Excerpt — per Debbie Richard:

Some great examples of using augmented reality in immersive learning are:

Performance support: providing just in time text, video and/or conference calls where the information is overlayed over the physical world.

Language support: an AR app such as Google Translate can overlay translated text over the real text.

Visualizations: Overlaying virtual objects over physical ones such showing the inner working of a machine without opening it up.

Top 10 Tips for Creating a Successful Onboarding Experience — from learningguild.com by Tara Roberson-Moore
Here are 10 things you can do to make your onboarding program a learner experience that will provide the anchor newbies need to stick around.

Excerpt:

In many instances, onboarding is expected to be handled by human resources. There is absolutely nothing wrong with that but unless they are also training experts, a lot of companies could be missing an opportunity to create something special. Letting training and development experts augment HR can result in an onboarding program that provides the experience new employees need to get comfy.

Here are 10 things you can do to make your onboarding program a learner experience that will provide the anchor newbies need to stick around.

How to Manage a Poor Listener & Improve Listening Skills — from learningguild.com by Adam Hockman

Excerpt:

Your L&D team can collaborate in creating a conversational template—a script to guide behavior. An employee might be aware of their problematic listening and welcome this type of scaffold, and even help create it. Once the template is set, the employee can use it to lead an internal meeting, a setting where structure matters. The template can be useful in helping other team members or employees in the organization improve their listening and communication skills as well.

Let’s break the initial template meeting into sections and create language that will help the employee practice new skills.

A.I. Is Coming for Lawyers, Again [Lohr]

On 04/17/2023, in 21st century, 24x7x365 access, Access to Justice (A2J), Artificial Intelligence/Agents/LLMs/and Related, economics, emerging technologies, future, game-changing environment, Legal operations, legal reform, legal technologies, legislatures / government / legal, tools, United States, universities, workplace, by Daniel Christian

A.I. Is Coming for Lawyers, Again — from nytimes.com by Steve Lohr (behind paywall)
Previous advances in A.I. inspired predictions that the law was the lucrative profession most likely to suffer job losses. It didn’t happen. Is this time different?

Excerpt:

But unless the past isn’t a guide, the impact of the new technology is more likely to be a steadily rising tide than a sudden tidal wave. New A.I. technology will change the practice of law, and some jobs will be eliminated, but it also promises to make lawyers and paralegals more productive, and to create new roles. That is what happened after the introduction of other work-altering technologies like the personal computer and the internet.

One new study, by researchers at Princeton University, the University of Pennsylvania and New York University, concluded that the industry most exposed to the new A.I. was “legal services.” Another research report, by economists at Goldman Sachs, estimated that 44 percent of legal work could be automated. Only the work of office and administrative support jobs, at 46 percent, was higher.

Lawyers are only one occupation in the path of A.I. progress. A study by researchers at OpenAI, the creator of ChatGPT, and the University of Pennsylvania found that about 80 percent of American workers would have at least 10 percent of their tasks affected by the latest A.I. software.

Also relevant/see:

039 | Micro-legal & AI Legal Help — from thebrainyacts.beehiiv.com

Justice Through Code [centerforjustice.columbia.edu]

On 04/17/2023, in Access to Justice (A2J), career development, law schools, legislatures / government / legal, pathways, programming, society, sociology, United States, workplace, by Daniel Christian

Justice Through Code — from centerforjustice.columbia.edu by ; via Matt Tower
Unlocking Potential for the 80+ Million Americans with a Conviction History.

Excerpt:

A world where every person, regardless of past convictions or incarceration can access life-sustaining and meaningful careers.

We are working to make this vision a reality through our technical and professional career development accelerators.

Our Mission: We educate and nurture talent with conviction histories to create a more just and diverse workforce. We increase workplace equity through partnerships that educate and prepare teams to create supportive pathways to careers that end the cycle of poverty that contributes to incarceration and recidivism.

JTC is jointly offered by Columbia University’s Center for Justice, and the Tamer Center for Social Enterprise at the Columbia Business School.

Credentialed Learning For All [gettingsmart.com]

On 04/13/2023, in 21st century, 24x7x365 access, adult learning, Artificial Intelligence/Agents/LLMs/and Related, Blockchain, career development, colleges, communities of practice, community colleges, corporate / business world, corporate universities / corporate training, credentialing, education, education reform, experimentation, future, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, ideas, informal learning, innovation, instructional design, intelligent systems, intelligent tutoring, K-12 related, learner profiles, learning, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, lifelong learning, pathways, personalized/customized learning, platforms, professional development, reinvent, skills, society, student-related, training / L&D, United States, universities, vendors, virtual K-12 schools, vision/possibilities, workplace, youth, by Daniel Christian

Credentialed Learning For All — from gettingsmart.com

Vision

Learning happens throughout life and is not isolated to the K-12 or higher education sectors. Yet, often, validations of learning only happen in these specific areas. The system of evaluation based on courses, grades, and credit serves as a poor proxy for communicating skills given the variation in course content, grade inflation, and inclusion of participation and extra credit within course grades.

Credentialed learning provides a way to accurately document human capability for all learners throughout their life. A lifetime credentialed learning ecosystem provides better granularity around learning, better documentation of the learning, and more relevance for both the credential recipient and reviewer. This improves the match between higher education and/or employment with the individual, while also providing a more clear and accurate lifetime learning pathway.

With a fully-credentialed system, individuals can own well-documented evidence of a lifetime of learning and choose what and when to share this data. This technology enables every learner to have more opportunities for finding the best career match without today’s existing barriers around cost, access, and proxies.

Addendum on 4/28/23 — speaking of credentials:

First Rung — from the-job.beehiiv.com by Paul Fain
New research shows stacking credentials pays off for low-income learners.

Stacking credentials pays off for many low-income students, new research finds, but only if learners move up the education ladder. Also, Kansas is hoping a new grant program will attract more companies to participate in microinternships.

ChatGPT is the hottest new job skill that can help you get hired, according to HR experts [Smith]

On 04/11/2023, in Artificial Intelligence/Agents/LLMs/and Related, business, career development, change, corporate / business world, Microsoft, skills, vendors, workplace, by Daniel Christian

ChatGPT is the hottest new job skill that can help you get hired, according to HR experts — from cnbc.com by Morgan Smith

Excerpt:

The hottest new job qualification could be how well you work with a chatbot.

ChatGPT is the latest in-demand job skill companies are hiring for, according to recent research from the career site Resume Builder.

Since its public unveiling in late 2022, ChatGPT has been quickly adopted by companies like Microsoft and Slack which are incorporating the chatbot into their products or using it to work more efficiently.

“Hiring managers care less about whether or not you use ChatGPT, what’s more important is what you can accomplish with it,” says Juan Pablo Gonzalez, a senior client partner at the global consulting firm Korn Ferry.

Learning Ecosystems

“7 reasons to get rid of the law degree” + “A better pathway to lawyer licensing” [Furlong]

Verified Skills [Fain] + “Our old way of training Americans for ‘good jobs’ is past its sell-by date [Holston]

The Good and the Bad of Solo Practice, Per Clio’s Latest Legal Trends Report for Solos [Ambrogi]

Three items from The Learning Guild

Justice Through Code [centerforjustice.columbia.edu]

Categories

Tags