corporate universities / corporate training

WE ARE NOT READY FOR THIS! Per Forrester Research: In US, a net loss of 7% of jobs to automation — in 2018!

On 11/13/2017, in 21st century, 24x7x365 access, active learning, adult learning, Amazon, Apple, Artificial Intelligence/Agents/LLMs/and Related, Asia, Australia, bots, business, Canada, career development, change, collaboration, colleges, community colleges, corporate / business world, corporate universities / corporate training, credentialing, dangers of the status quo, Daniel S. Christian, data related items, digital learning, disruption, education reform, education technology, emerging technologies, Europe, Facebook / Meta Platforms, future, future of higher education, game-changing environment, global / globalization, Google, heutagogy, higher education, human-computer interaction (HCI), IBM, ideas, innovation, intelligent systems, intelligent tutoring, internet, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, legislatures / government / legal, lifelong learning, microlearning, Microsoft, more voice more choice more control, online learning, organizational change, pace of change, platforms, professional development, reinvent, research, robotics, second screen apps, society, staying relevant, strategy, streams of content, surviving, technologies for your home, the downsides of how people use tech, training / L&D, trends, UK, United States, universities, vendors, vision/possibilities, web-based collaboration, workplace, by Daniel Christian

Forrester predicts that AI-enabled automation will eliminate 9% of US jobs in 2018 — from forbes.com by Gil Press

Excerpt (emphasis DSC):

A new Forrester Research report, Predictions 2018: Automation Alters The Global Workforce, outlines 10 predictions about the impact of AI and automation on jobs, work processes and tasks, business success and failure, and software development, cybersecurity, and regulatory compliance.

We will see a surge in white-collar automation, half a million new digital workers (bots) in the US, and a shift from manual to automated IT and data management. “Companies that master automation will dominate their industries,” Forrester says. Here’s my summary of what Forrester predicts will be the impact of automation in 2018:

Automation will eliminate 9% of US jobs but will create 2% more.
In 2018, 9% of US jobs will be lost to automation, partly offset by a 2% growth in jobs supporting the “automation economy.” Specifically impacted will be back-office and administrative, sales, and call center employees. A wide range of technologies, from robotic process automation and AI to customer self-service and physical robots will impact hiring and staffing strategies as well as create a need for new skills.

Your next entry-level compliance staffer will be a robot.

From DSC:

**Are we ready for a net loss of 7% of jobs in our workforce due to automation — next year? Last I checked, it was November 2017, and 2018 will be here before we know it.**

Are we ready for this?!

AS OF TODAY, can we reinvent ourselves fast enough given our current educational systems, offerings, infrastructures, and methods of learning?

My answer: No, we can’t. But we need to be able to — and very soon!

There are all kinds of major issues and ramifications when people lose their jobs — especially this many people and jobs! The ripple effects will be enormous and very negative unless we introduce new ways for how people can learn new things — and quickly!

That’s why I’m big on trying to establish a next generation learning platform, such as the one that I’ve been tracking and proposing out at Learning from the Living [Class] Room. It’s meant to provide societies around the globe with a powerful, next generation learning platform — one that can help people reinvent themselves quickly, cost-effectively, conveniently, & consistently! It involves providing, relevant, up-to-date streams of content that people can subscribe to — and drop at any time. It involves working in conjunction with subject matter experts who work with teams of specialists, backed up by suites of powerful technologies. It involves learning with others, at any time, from any place, at any pace. It involves more choice, more control. It involves blockchain-based technologies to feed cloud-based learner profiles and more.

But likely, bringing such a vision to fruition will require a significant amount of collaboration. In my mind, some of the organizations that should be at the table here include:

Some of the largest players in the tech world, such as Amazon, Google, Apple, IBM, Microsoft, and/or Facebook
Some of the vendors that already operate within the higher ed space — such as Salesforce.com, Ellucian, and/or Blackboard
Some of the most innovative institutions of higher education — including their faculty members, instructional technologists, instructional designers, members of administration, librarians, A/V specialists, and more
The U.S. Federal Government — for additional funding and the development of policies to make this vision a reality

Farmers Insurance is using the Oculus Rift to train workers in Virtual Reality [Vanian]

On 10/26/2017, in business, colleges, community colleges, corporate / business world, corporate universities / corporate training, immersion, innovation, platforms, professional development, student-related, tools, training / L&D, universities, user experience (UX), Virtual Reality (VR) / worlds / learning, workplace, by Daniel Christian

Farmers Insurance is using the Oculus Rift to train workers in Virtual Reality — from fortune.com by Jonathan Vanian

Excerpt:

By the end of this year, about 50 employees will have donned the Oculus Rift headsets and participated in the VR training program, said Farmers Insurance chief claims officer Keith Daly. The company plans for hundreds more to be trained using the next year, and, eventually, get all of its thousands of claims adjusters through the program, Daly said.

The goal is to build on the company’s existing two-to-three week training that workers attend before going into real world to inspect homes damaged in earthquakes, floods, and other major catastrophes.

Also see:

College Recruiting Goes Virtual with Immersive Technology — from edtechmagazine.comby Jacquelyn Bengfort
From residence halls to football games, prospective students can get a firsthand look at a college campus.

Virtual Reality: A Great Fit for Employee Onboarding — from trainingindustry.com by Andrew Woodberry

Excerpts:

For jobs that are particularly dangerous or high-stress, introducing employees to the environment through virtual reality is a smart approach. In recent years, companies have created realistic VR applications that they have used to train people from surgeons to firefighters. Virtual reality gives new employees as close an approximation to their new workplace as they can have without actually needing to be physically present. The exposure to the simulated high-stress environment should, theoretically, make the VR users more comfortable when they actually face the real-world equivalent.

Tips for Adding VR to Onboarding

Start with shorter VR onboarding videos.
Add interactivity to generate a more memorable training experience.
Measure the effectiveness of VR onboarding.

From DSC:
I appreciated that the article included the following sentence: “For industries without a lot of change, the VR training modules can be used for numerous years.” This hints at the need to start small and be sure that your content won’t be changing all the time. If it does, VR may not be a good fit. It’s at least something to consider — along with the costs of the hardware to review/experience the training-related content (which are changing all of the time these days…and will likely continue to change for a while yet).

Top 200 Tools for Learning 2017 [Center for Learning & Performance Technologies; Jane Hart]

On 10/06/2017, in 21st century, Adobe, adult learning, Asia, blogs / blogging / vlogging, bots, business, Canada, CMS/LMS, colleges, communications, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, creativity, design, digital audio, digital learning, digital storytelling, digital video, e-publishing related items (EPUB and more), education, education technology, educational games / serious games, elearning, Europe, Facebook / Meta Platforms, global / globalization, Google, heutagogy, higher education, India, learning, learning ecosystem, lifelong learning, Microsoft, mobile learning, MOOCs -- Massive Open Online Courses, multimedia, online learning, online media, RSS, social learning / networks, social media, staying relevant, storytelling, streams of content, student-related, teachers, teaching & learning, tools, training / L&D, trends, UK, United States, universities, vendors, wearables, web design and production, by Daniel Christian

Excerpt:

The Top 200 Tools for Learning 2017 (11th Annual Survey) has been compiled by Jane Hart of the Centre for Learning & Performance Technologies from the votes of 2,174 learning professionals worldwide, together with 3 sub-lists

Top 100 Tools for Personal & Professional Learning (PPL)
Top 100 Tools for Workplace Learning (WPL)
Top 100 Tools for Education (EDU)

Excerpt from the Analysis page (emphasis DSC):

Here is a brief analysis of what’s on the list and what it tells us about the current state of personal learning, workplace learning and education.

Some facts

The top 2 tools are the same as in 2016: YouTube and Google Search
PowerPoint moves up to #3, Word moves up to #6, Excel up 29 to #17
Twitter moves down to #5
66 tools moved up the list. Top 3 risers are Unsplash (up 71 places), Grammarly (up 70 places) and Snapchat (up 64 places
Messaging apps and team tools are particularly on the rise: Slack is now up 8 places to #12, Trello is up 21 places to #22, Microsoft Teams is another new tool in at #79
4 tools are BACK on the list: Google Alerts, IFTTT, Backpack and Hootsuite
52 NEW tools appear on the list this year – the highest entry is Typeform in at #55.
2 interesting new tools for augmented and virtual reality join the list – Aurasma, ENTiTi – as well as a chatbot system – Ultra Hal Assistant.

Some observations on what the Top Tools list tells us personal and professional learning
As in previous years, individuals continue to using a wide variety of:

networks, services and platforms for professional networking, communication and collaboration
web resources and courses for self-improvement and self-development
tools for personal productivity

All of which shows that many individuals have become highly independent, continuous modern professional learners – making their own decisions about what they need to learn and how to do it.

Check out these huge announcements from Microsoft’s Windows 10 Mixed Reality Event & Google’s Pixel 2 Event

On 10/04/2017, in A/V -- audio/visual, Artificial Intelligence/Agents/LLMs/and Related, career development, collaboration, communities of practice, corporate / business world, corporate universities / corporate training, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, Google, human-computer interaction (HCI), innovation, machine-to-machine communications, Microsoft, Mixed Reality (MR), multimedia, music, Natural Language Processing (NLP), technologies for your home, tools, training / L&D, trends, user experience (UX), user interface design, vendors, virtual field trips, virtual K-12 schools, Virtual Reality (VR) / worlds / learning, virtual tutoring, vision/possibilities, voice recognition / voice enabled interfaces, web-based collaboration, webinars, workplace, by Daniel Christian

From DSC:
Before we get to the announcements in more detail….
can you imagine being a teacher, a professor, or a trainer — with all of the required applications
launched — if you were the presenter in this video at say the 12:45 mark?

If you are at all interesting in emerging technologies and what several pieces
of our future learning ecosystems — and meeting spaces — could easily look like,
you NEED to watch the entire presentation.

Also, they announced
Microsoft’s purchase of AltspaceVR…in virtual reality!
This clip shows them meeting in a virtual space.

The era of Windows Mixed Reality begins October 17 — from blogs.windows.com by Alex Kipman
Samsung unveils Windows Mixed Reality headset, AltSpaceVR joins Microsoft, SteamVR catalog coming to Windows Mixed Reality this holiday.

At an event in San Francisco we unveiled our vision for Windows Mixed Reality, announced SteamVR and AltSpaceVR are coming to Windows Mixed Reality, introduced the new Samsung Odyssey HMD, and kicked off the holiday shopping season by announcing the availability of pre-orders for Windows Mixed Reality headsets at the Microsoft Store.

Also see:

Mixed Reality at Microsoft’s site

Inside VR & AR

Oct 4th, 2017

Microsoft held its long-awaited launch of Windows 10 Mixed Reality yesterday, and while most of the new devices and products had been leaked earlier, there were still some big takeaways. Here are some of them:

Mixed Reality: Microsoft gave a demo of what its new platform will do, covering the AR/VR spectrum with games, apps, and experiences. One such experience is Cliff House, a virtual work space and entertainment room.
Altspace VR: When the pioneering social VR app shut down this summer and was rescued by a “third party,” people wondered who that was. Turns out it was Microsoft, which acquired Altspace VR for an undisclosed amount. The acquisition was announced yesterday.
Steam VR and Halo: Microsoft had previously announced that its new Mixed Reality headsets would support Steam VR titles. Developers can now access that support, and consumers will be able to access it later this year. In addition to the hundreds of VR titles available on Steam, on Oct. 17, Microsoft will offer free downloads of Halo Recruit.
Odyssey and other headsets: The new Windows 10 platform is launching alongside a host of new headsets. In addition to the new Odyssey, which was made in partnership with Samsung, there are other headsets forthcoming from Acer, HP, Dell, Lenovo, and Asus.
2018 Olympics: This was announced previously in June, but yesterday Microsoft briefed the press that Intel is partnering with the International Olympic Committee to bring Windows Mixed Reality experiences to the 2018 games.

Watch the Google Pixel 2 event in 19 minutes — from the verge.com by Natt Garun
The Google Pixel event has wrapped and we got a good look at a bunch of new hardware lineup this year: the second generation of Pixel smartphones, new Google Homes, a Pixelbook, and a surprise new Google camera that uses artificial intelligence to snap pictures and videos of your family. Is it as weird as it sounds? If you missed the keynote where Google presented everything, here’s a recap of everything Google announced in about two hours cut into a 19-minute video so you can see for yourself if these new products will make it to your shopping list this holiday season.
Google Upgrades Virtual-Reality Headset, Debuts Augmented-Reality Features — from bloomberg.com by Mark Gurman
Google is turning Stranger Things characters into adorable augmented reality stickers — from the verge.com by Adi Robertson
Google Pixel 2 and 2 XL announced with water resistance, ‘dual-pixel’ camera, and always-on display — from theverge.com by Jacob Kastrenakes
The 5 biggest announcements from Google’s Pixel 2 event — from theverge.com by Shannon Liao
Google Launches PixelBook Laptop Embedded With its Services — from bloomberg.com by Mark Gurman

100 Data and Analytics Predictions Through 2021 — from Gartner

From DSC:
I just wanted to include some excerpts (see below) from Gartner’s 100 Data and Analytics Predictions Through 2021 report. I do so to illustrate how technology’s impact continues to expand/grow in influence throughout many societies around the globe, as well as to say that if you want a sure thing job in the next 1-15 years, I would go into studying data science and/or artificial intelligence!

Excerpts:

As evidenced by its pervasiveness within our vast array of recently published Predicts 2017 research, it is clear that data and analytics are increasingly critical elements across most industries, business functions and IT disciplines. Most significantly, data and analytics are key to a successful digital business. This collection of more than 100 data-and-analytics-related Strategic Planning Assumptions (SPAs) or predictions through 2021, heralds several transformations and challenges ahead that CIOs and data and analytics leaders should embrace and include in their planning for successful strategies. Common themes across the discipline in general, and within particular business functions and industries, include:

Artificial intelligence (AI) is emerging as a core business and analytic competency. Beyond yesteryear’s hard-coded algorithms and manual data science activities, machine learning (ML) promises to transform business processes, reconfigure workforces, optimize infrastructure behavior and blend industries through rapidly improved decision making and process optimization.
Natural language is beginning to play a dual role in many organizations and applications as a source of input for analytic and other applications, and a variety of output, in addition to traditional analytic visualizations.
Information itself is being recognized as a corporate asset (albeit not yet a balance sheet asset), prompting organizations to become more disciplined about monetizing, managing and measuring it as they do with other assets. This includes “spending” it like cash, selling/licensing it to others, participating in emerging data marketplaces, applying asset management principles to improve its quality and availability, and quantifying its value and risks in a variety of ways.
Smart devices that both produce and consume Internet of Things (IoT) data will also move intelligent computing to the edge of business functions, enabling devices in almost every industry to operate and interact with humans and each other without a centralized command and control. The resulting opportunities for innovation are unbounded.
Trust becomes the watchword for businesses, devices and information, leading to the creation of digital ethics frameworks, accreditation and assessments. Most attempts at leveraging blockchain as a trust mechanism fail until technical limitations, particularly performance, are solved.

…

Education
Significant changes to the global education landscape have taken shape in 2016, and spotlight new and interesting trends for 2017 and beyond. “Predicts 2017: Education Gets Personal” is focused on several SPAs, each uniquely contributing to the foundation needed to create the digitalized education environments of the future. Organizations and institutions will require new strategies to leverage existing and new technologies to maximize benefits to the organization in fresh and
innovative ways.

By 2021, more than 30% of institutions will be forced to execute on a personalization strategy to maintain student enrollment.
By 2021, the top 100 higher education institutions will have to adopt AI technologies to stay competitive in research.

…

Artificial Intelligence
Business and IT leaders are stepping up to a broad range of opportunities enabled by AI, including autonomous vehicles, smart vision systems, virtual customer assistants, smart (personal) agents and natural-language processing. Gartner believes that this new general-purpose technology is just beginning a 75-year technology cycle that will have far-reaching implications for every industry. In “Predicts 2017: Artificial Intelligence,” we reflect on the near-term opportunities, and the potential burdens and risks that organizations face in exploiting AI. AI is changing the way in which organizations innovate and communicate their processes, products and services.

Practical strategies for employing AI and choosing the right vendors are available to data and analytics leaders right now.

By 2019, more than 10% of IT hires in customer service will mostly write scripts for bot interactions.
Through 2020, organizations using cognitive ergonomics and system design in new AI projects will achieve long-term success four times more often than others.
By 2020, 20% of companies will dedicate workers to monitor and guide neural networks.
By 2019, startups will overtake Amazon, Google, IBM and Microsoft in driving the AI economy with disruptive business solutions.
By 2019, AI platform services will cannibalize revenues for 30% of market-leading companies. “Predicts 2017: Drones”
By 2020, the top seven commercial drone manufacturers will all offer analytical software packages.
“Predicts 2017: The Reinvention of Buying Behavior in Vertical-Industry Markets”
By 2021, 30% of net new revenue growth from industry-specific solutions will include AI technology.

…

Advanced Analytics and Data Science
Advanced analytics and data science are fast becoming mainstream solutions and competencies in most organizations, even supplanting traditional BI and analytics resources and budgets. They allow more types of knowledge and insights to be extracted from data. To become and remain competitive, enterprises must seek to adopt advanced analytics, and adapt their business models, establish specialist data science teams and rethink their overall strategies to keep pace with the competition. “Predicts 2017: Analytics Strategy and Technology” offers advice on overall strategy, approach and operational transformation to algorithmic business that leadership needs to build to reap the benefits.

By 2018, deep learning (deep neural networks [DNNs]) will be a standard component in 80% of data scientists’ tool boxes.
By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.
By 2019, natural-language generation will be a standard feature of 90% of modern BI and analytics platforms.
By 2019, 50% of analytics queries will be generated using search, natural-language query or voice, or will be autogenerated.
By 2019, citizen data scientists will surpass data scientists in the amount of advanced analysis
produced.

By 2020, 95% of video/image content will never be viewed by humans; instead, it will be vetted by machines that provide some degree of automated analysis.

Through 2020, lack of data science professionals will inhibit 75% of organizations from achieving the full potential of IoT.

From DSC: Some reflections from the “2017 Workplace Learning Report ” from LinkedIn Learning

On 10/02/2017, in 21st century, bots, business, career development, change, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, Daniel S. Christian, digital learning, education technology, elearning, future, game-changing environment, higher education, human-computer interaction (HCI), ideas, leadership, learning, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, Microsoft, online learning, online media, personalized/customized learning, platforms, reinvent, RSS, social learning / networks, society, staying relevant, strategy, streams of content, student-related, surviving, tools, training / L&D, trends, ubiquitous learning, universities, vendors, vision/possibilities, workplace, by Daniel Christian

From DSC:
Getting employees to make time for L&D needs to be based upon “what’s in it for them” — i.e., the main role of the L&D Team/Department should be to create the platforms and means by which employees can learn whatever they need to learn in order to do their jobs well (as well as to learn the skills necessary to move into those new areas that they’ve been wanting to move into). They’re going to find ways to do this anyway, why not give them the tools/knowledge of the tools and the platforms in order to better facilitate that learning to happen at a quicker pace?

An L&D Team could provide content curation services themselves and/or they could connect the employees with knowledgeable people. For example, give employees the key people to connect with who are doing their jobs really well.

For example, the L&D Team could maintain and provide a list of the top 10*:

Internal Sales employees to connect with and learn from, as well as the top 10 external Sales people to connect with and learn from (these people may or may not be in the same industry).
Internal Customer Service employees to connect with and learn from, as well as the top 10 external Customer Service people to connect with and learn from (these people may or may not be in the same industry).
Internal Marketing employees to connect with and learn from, as well as the top 10 external Marketing people to connect with and learn from (these people may or may not be in the same industry).
Etc.

* Or top 5, or top 50, or top whatever # that the L&D Team
thinks would be most beneficial to the organization

I think each employee in the workforce needs to know about the power of RSS feeds and feed aggregators such as Feedly. In fact, I advocate that same approach for most every student in middle school, high school, and college as well. We need to be able to connect with others and tap into streams of content being produced — as well as contribute to those streams of content as well. Blogs, Twitter, LinkedIn, CMSs/LMSs, etc. can provide beneficial streams of content.

“And learners are evolving at a quicker pace than the learning programs that support them.”

Also, based upon the above image, I find it interesting that the corporate L&D teams are struggling with what higher education has been struggling with as well — i.e., predicting which skills will be needed and responding as quickly as possible in order to develop the necessary learning modules/RSS feeds/content/etc. to remain up-to-date. Actually, I suspect that it’s not that the learners are evolving at a quicker pace than the learning programs that support them, rather its the required skills and needs of the positions that are evolving at a quicker pace than the learning programs that support them.

Our institutions and our L&D Departments are simply not used to this pace of change. No one is.

We need better mechanisms of dealing with this new pace of change.

One last random thought here…perhaps a portion of the L&D department will morph into creating bots for internal employees, helping answer questions at the point of need.

Does Your Learning Ecosystem Support Current and Future Needs? — from learningsolutionsmag.com by Andrew Hughes

Excerpts:

As L&D, we need to change the way we manage learning and training for our new and existing workforce. In fact, you should give up the idea of managing their learning at all! It is not your responsibility anymore. Instead, aim to create a culture of continuous learning and curiosity. Equip your employees with technology and tools that encourage them to collaborate, connect, and learn when they need to. You can no longer treat work and learning as different entities, because your employees need to learn all the time if you want to retain your competitive edge. They need to soak in all the information coming to them from all around and apply it to their work.

You will need to help build a technology-enabled learning ecosystem to support this trend of self-learning.

…

Your employees are no longer limited to learning at a specific time in a physical venue. Mobile devices and learning apps have ensured that learners can access learning content whenever and wherever they wish. They can choose their own learning path and mode of learning—videos, podcasts, text-based content, game-based modules, and so on. Learning should be a personal endeavor. If you allow your learners to choose what they wish to learn, then they can decide on the skills they need in order to excel in the real world. This gives more power to your content and makes learning meaningful to the learners.

Here are the top four trends that you should keep in mind while working on your corporate training strategy.

Trend #1: Serious games
Trend #2: Augmented and virtual reality
Trend #3: Mobile learning
Trend #4: Wearable technologies

These Are the Skills of the Future, According to 39 Industry Experts — from linkedin.com by Paul Petrone

Excerpts:

There’s a misconception out there that the future of work will be robots and artificial intelligence automating all the jobs, leaving nothing for majority of the world’s citizens to do.

History says that’s not the case. Over the past 120 years, there have been incredible technological advancements – cars, personal computers, the internet, smartphones, etc. – that have automated or eliminated aspects of nearly every job. But jobs haven’t gone away; instead, they’ve generally become more complex or changed scope, requiring new skills to complete them.

Hence, over the next five years, with AI and other technologies changing the market, jobs won’t go away. But the skills needed to do most jobs will change (and, in many cases, change drastically).

This sounds scary, but it really isn’t. Preparing for the future merely requires a commitment to learning – one of the most empowering activities a person can engage in. And, with all this change comes great opportunity. So, if you commit to learning and stay ahead of your industry, you’ll put yourself in position to reach your goals – regardless of where you stand now.

…

And while those answers were all specific to their individual fields, there were three skills we saw again and again that apply to all professionals moving forward. They are:

* A growth mindset
* Strategy
* Employee empowerment

…

Reflections on “Six reasons why disruption is coming to learning departments” [feathercap.net]

On 09/25/2017, in 21st century, Artificial Intelligence/Agents/LLMs/and Related, bots, business, career development, CMS/LMS, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, digital learning, disruption, emerging technologies, game-changing environment, human-computer interaction (HCI), innovation, intelligent systems, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, Natural Language Processing (NLP), platforms, reinvent, social learning / networks, staying relevant, surviving, tools, training / L&D, TVs, vendors, vision/possibilities, voice recognition / voice enabled interfaces, by Daniel Christian

Six reasons why disruption is coming to learning departments — from feathercap.net, with thanks to Mr. Tim Seager for this resource

Excerpts:

Training materials and interactions will not just be pre-built courses but any structured or unstructured content available to the organization.
Curation of all learning, employee or any useful organizational content will become a whole lot easier.
The learning department won’t have to build it all themselves.
Learning bots and voice enabled learning.
Current workplace learning systems and LMSs will go through a big transition or they will lose relevancy.
Learning departments will go beyond onboarding, compliance training and leadership training and move to training everyone in the company on all job skills.

A successful example of this is Amazon.com. As a shopper on their site we have access to millions of book and product SKUs. Amazon uses a combination of all three techniques to position the right book or product based on our behavior, peer experiences as well as having a semantic understanding of the product page we’re viewing. There’s no reason we can’t have the same experience on workplace learning systems where all viable learning content/ company content could be organized and disseminated to each learner for the right time and circumstance.

From DSC:
Several items of what Feathercap is saying in their solid posting remind me of a vision of a next generation learning platform:

Contributing to — and tapping into — streams of content
Lifelong learning and reinventing oneself
Artificial intelligence, including Natural Language Processing (NLP) and the use of voice to drive systems/functionality
Learning agents/bots
24×7 access
Structured and unstructured learning
Socially-based means of learning
…and more

Is VR the future of employee training? [Goldstein]

On 09/25/2017, in 21st century, A/V -- audio/visual, corporate / business world, corporate universities / corporate training, learning, learning ecosystem, multimedia, tools, training / L&D, user experience (UX), vendors, Virtual Reality (VR) / worlds / learning, workplace, by Daniel Christian

Is VR the future of employee training? — from biztechmagazine.com by Phil Goldstein
UPS, Walmart and other companies are experimenting with virtual reality to prepare and coach workers.

Excerpt:

VR is becoming an increasingly common training tool for a variety of businesses. Although the relatively new tactic is not widespread, its proponents say it is the wave of the future. The latest company to adopt VR training is UPS, which recently announced plans to roll out the technology to instruct student parcel delivery drivers.

Executives at companies that use VR for training say that the technology provides users with immersive experiences that simulate real-world examples and situations they are likely to face on the job. That makes them better prepared for when they swap the headsets for the road, warehouse or store floor.

UPS Tests VR Training for Drivers
This month, UPS will start training student delivery drivers to spot and identify road hazards using VR headsets at its nine UPS Integrad training facilities.

Ginni Rometty on the End of Programming — from bloomberg.com by Megan Murphy
The IBM chief dares to imagine what Watson will be when it grows up, and reaffirms her pledge to hire 25,000 people over the next four years.

Excerpt (emphasis DSC):

Do you feel we’re going to get to a point where AI will displace more jobs than it creates and we’re not doing enough to push forward with the jobs of the future?

I do believe that when it comes to complete job replacement, it will be a very small percentage. When it comes to changing a job and what you do, it will be 100 percent. “Whoa, different skills. Everybody is going to have to have a different skill because it’s going to be a threat in all our jobs.” Let me just park that thought. I want to come back to something I think that’s far more important and is related. The issue of skills is front and center in this country and many countries in the world right now without AI. We already have a world that’s bifurcating between haves and have-nots, and a lot of that is based on education and skills. This country has 5 million to 6 million jobs open. That’s about skill. This is not being caused by AI. We’ve got to revamp education for this era of man and machine. And that means you cannot insist that every person needs to be a university or a Ph.D. graduate to be productive in society. You cannot. It’s not true by the way. We’ve proven that.

You started a six-year high school program. This is a program where they take people through four years of high school, two years of a college equivalent, and then hopefully give them preference in getting into the workforce, again to work with IBM.

In the U.S., in 2015, half of our young people didn’t have an associate’s degree or a college degree. That’s the problem today: the number of people that need to be retrained. I’m far more optimistic that public-private partnerships can solve this dilemma. There will be a hundred pathways to technology becoming viral, driven by governors and states. I always remember when President Obama came to the first one, he goes, “Where are all the computers?” We’re like, “That’s not what we teach these kids.” We’re teaching them a skill about math and problem-solving that’s going to transcend any technology they deal with. The first part is a very simple formula: a curriculum of math, science. The second, give the kids a mentor and then you give them a chance at a job. We will be up to 50,000 kids, and 300 other companies have volunteered. I have a whole bunch of these kids over in Silicon Alley where we have our Watson headquarters.

I do believe that when it comes to complete job replacement, it will be a very small percentage. When it comes to changing a job and what you do, it will be 100 percent.

The new Autonomous SmartDesk 3 has a built-in touchscreen and AI software — from imore.com by Tory Foulk

Excerpt:

Can your desk encourage you to stand, remind you to drink water and order you a pizza? No? Well SmartDesk 3 can.

Autonomous announced the launch of the newest iteration of its SmartDesk in a press release today, and is claiming it’s “the world’s most powerful AI-powered standing desk.”
…
The embedded tablet has a 7″ display and is powered by Autonomous’ own OS platform, and has both Bluetooth and WiFi capabilities so it can interact with the apps on your phone. It features many of its own shortcuts, too – you can make coffee, order food, check the weather, play Spotify playlists, and even request a ride from Uber. Because the tablet syncs with Google Calendar, it will remind you of any meetings you might have throughout the day. And in addition to all of that, SmartDesk 3 monitors how long you sit or stand and reminds you to either stretch your legs or take a break to relax when it feels you need it. After using the AI for a week or so, it will learn your habits – say, when you usually start getting hungry – and begin to anticipate your needs.

Autonomous' SmartDesk 3 in white

Unity Technologies unveils AI toolkit for training machine learning ‘agents’ — from therobotreport.com by Alex Beall

Excerpt:

Unity Technologies released the open beta version of its Unity Machine Learning Agents, an artificial intelligence toolkit developers and researchers can use to virtually train agents —whether video game characters, autonomous vehicles or robots.

“Machine learning is a disruptive technology that is important to all types of developers and researchers to make their games or systems smarter, but complexities and technical barriers make it out of reach for most,” vice president of AI and machine learning Danny Lange said in a press release. “This is an exciting new chapter in AI’s history as we are making an end-to-end machine learning environment widely accessible, and providing the critical tools needed to make more intelligent, beautiful games and applications. Complete with Unity’s physics engine and a 3D photorealistic rendering environment, our AI toolkit also offers a game-changing AI research platform to a rapidly growing community of AI enthusiasts exploring the frontiers of Deep Learning.”

How Chatbot Tech Takes Customer Service to the Next Level — from nojitter.com by Yaniv Reznik
A chatbot’s combination of personalized service and quick, efficient answers perfectly fits the needs of today’s digital consumers.

Excerpts:

Rather, today’s connected consumers want a seamless online experience that immediately allows them to self-serve when they have a quick question or choose a hybrid approach when they need that personal touch from a live representative.

Chatbots empower consumers to take charge of their own brand experience and efficiently get the answers they need. Consumers demand accuracy and convenience, and chatbots provide the perfect balance of speed, personalization, and human touch necessary for improved customer experiences.
…
The key to implementing chatbots that go beyond scripted responses is Natural Language Processing (NLP). Chatbots equipped with this advanced technology can understand situational context and can therefore get to the root of customer questions without putting customers on hold or redirecting them.

Addendum on 9/25/17:

One year later, Microsoft AI and Research grows to 8k people in massive bet on artificial intelligence — from geekwire.com by Todd Bishop

Excerpt:

One way to measure Microsoft’s AI bet: In its first year of operation, the AI and Research group has grown by 60 percent — from 5,000 people originally to nearly 8,000 people today — through hiring and acquisitions, and by bringing aboard additional teams from other parts of the company.

The creation of Microsoft AI and Research also underscores the intense competition in artificial intelligence. Microsoft is gearing up to compete against the likes of Google, Amazon, Salesforce, Apple, and countless AI startups and research groups, all of them looking to lead the tech industry in this new era of artificial intelligence.

Global Human Capital Report 2017 [World Economic Forum]

On 09/18/2017, in 21st century, adult learning, Artificial Intelligence/Agents/LLMs/and Related, Asia, Australia, Canada, career development, collaboration, communications, corporate / business world, corporate universities / corporate training, creativity, design, economics, education, education reform, Europe, future, game-changing environment, generational differences, global / globalization, heutagogy, higher education, ideas, India, innovation, K-12 related, leadership, learning, learning ecosystem, lifelong learning, pace of change, reinvent, robotics, society, sociology, staying relevant, strategy, student-related, surviving, technology (general), training / L&D, trends, UK, United States, workplace, youth, by Daniel Christian

Global Human Capital Report 2017 — from the World Economic Forum

Excerpt from the Conclusion section (emphasis DSC):

Technological change and its impact on labour markets calls for a renewed focus on how the world’s human capital is invested in and leveraged for social well-being and economic prosperity for all. Many of today’s education systems are already disconnected from the skills needed to function in today’s labour markets and the exponential rate of technological and economic change is further increasing the gap between education and labour markets. Furthermore, the premise of current education systems is on developing cognitive skills, yet behavioural and non-cognitive skills that nurture an individual’s capacity to collaborate, innovate, self-direct and problem-solve are increasingly important. Current education systems are also time-compressed in a way that may not be suited to current or future labour markets. They force narrow career and expertise decisions in early youth. The divide between formal education and the labour market needs to be overcome, as learning, R&D, knowledge-sharing, retraining and innovation take place simultaneously throughout the work life cycle, regardless of the job, level or industry.

Insert from DSC…again I ask:

“Is is time to back up a major step and practice design thinking on the entire continuum of lifelong learning?”

Education delivery and financing mechanisms have gone through little change over the last decades. In many countries, many youth and children may find their paths constrained depending on the type of education they are able to afford, while others may not have access to even basic literacy and learning. On the other hand, many developed world education systems have made enormous increases in spending—with little explicit return. Early childhood education and teacher quality remain neglected areas in many developed and developing countries, despite their proven impact on learning outcomes. Both areas also suffer from lack of objective, global data.

Generational shifts also necessitate an urgent focus by governments on human capital investments, one that transcends political cycles. Ageing economies will face a historical first, as more and more of their populations cross into the 65 and over age group and their workforces shrink further, necessitating a better integration of youth, female workers, migrants and older workers. Many emerging economies face change of a different kind as a very large cohort of the next generation—one that is more connected and globalized than ever before—enters the workforce with very different aspirations, expectations and worldviews than their predecessors.

The expansion of the digital economy is accelerating the presence of a new kind of productive entity, somewhere between human capital and physical capital—robots and intelligent algorithms. As a result, some experts expect a potential reduction in the use of human labour as part of economic value creation while others expect a restructuring of the work done by people across economies but stable or growing overall levels of employment.¹⁹ Yet others have cautioned of the risks to economic productivity of technological reticence at the cost of realizing the raw potential of new technological advancements unfettered.²⁰ While in the immediate term the link between work and livelihoods remains a basic feature of our societies, the uncertainty around the shifts underway poses fundamental questions about the long-term future structure of economies, societies and work. However, for broad-based transition and successful adaptation towards any one of these or other long-term futures, strategic and deep investments in human capital will be even more—not less—important than before.

Best question I’ve heard in a while: “K-12 & higher education are considered separate systems. What if they converged?” [Young]

On 09/15/2017, in 21st century, adjunct faculty, adult learning, career development, collaboration, colleges, communications, community colleges, corporate / business world, corporate universities / corporate training, Daniel S. Christian, design, expectations, faculty/staff, heutagogy, higher education, ideas, innovation, K-12 related, learning, learning ecosystem, lifelong learning, microlearning, pedagogy, social learning / networks, social media, society, streams of content, student teaching/teacher education, student-related, teachers, teaching & learning, training / L&D, United States, universities, user experience (UX), by Daniel Christian

K-12 and higher education are considered separate systems. What if they converged? — from edsurge.com by Jeff Young

Excerpt:

Education in America is a tale of two systems. There’s K-12 education policy and practice, but a separate set of rules—and a separate culture—for higher education. A new book argues that it doesn’t have to be that way.

In “The Convergence of K-12 and Higher Education: Policies and Programs in a Changing Era,” two education professors point out potential benefits of taking a more holistic view to American education (in a volume that collects essays from other academics). They acknowledge that there are potential pitfalls, noting that even well-intentioned systems can have negative consequences. But they argue that “now more than ever, K-12 and higher education need to converge on a shared mission and partner to advance the individual interests of American students and the collective interests of the nation.”

EdSurge recently talked with one of the book’s co-editors, Christopher Loss, associate professor of public policy and higher education at Vanderbilt University. The conversation has been edited and condensed for clarity.

Which is to say that we have tended not to think of the sector as most people actually experience it—which is one continuous ladder, one that often is missing rungs, and is sometimes difficult to climb, depending on a whole host of different factors. So, I think that the research agenda proposed by Pat and I and our collaborators is one that actually gets much closer to the experience that most people actually are having with the educational sector.

From DSC:
This is a great 50,000-foot level question and one that reminds me of a graphic I created a couple of years ago that speaks of the continuum that we need to more holistically address — especially as the topic of lifelong learning is increasingly critical to members of our workforce today.

Because in actuality, the lines between high school and college continue to blur. Many students are taking AP courses and/or are dually-enrolled at colleges/universities already. Some high school graduates already have enough credits to make serious headway in obtaining a college degree.

The other thing that I see over and over again is that K-12 is out innovating higher education and is better at communicating with other educators than most of higher education is. As an example, go look at some of the K-12 bloggers and educators out there on Twitter. They have tens of thousands of followers — and many of those followers being other K-12 educators. They are sharing content, best practices, questions, issues/solutions, new pedagogies, new technologies, live communication/training sessions, etc. with each other. Some examples include:

Eric Sheninger 127 K followers
Alice Keeler 110 K followers
Kyle Pace 63.6 K followers
Monica Burns 44.5 K
Lisa Nielsen 32.4 K followers

The vast majority of the top bloggers within higher ed — and those who regularly are out on social media within higher education — are not even close to those kinds of numbers.

What that tells me is that while many educators within K-12 are out on social media sharing knowledge with each other via these relatively new means, the vast majority of administrators/faculty members/staff working within higher education are not doing that. That is, they are not regularly contributing streams of content to Twitter.

But that said, there are few people who are trying to “cross over the lines” of the two systems and converse with folks from both higher ed and K-12. We need more of these folks who are attempting to pulse-check the other systems out there in order to create a more holistic, effective continuum.

I wonder about the corporate world here as well. Are folks from the training departments and from the learning & development groups pulse-checking the ways that today’s students are being educated within higher education? Within K-12? Do they have a good sense of what the changing expectations of their new employees look like (in terms of how they prefer to learn)?

We can do better. That’s why I appreciated the question raised within Jeff’s article.

Is is time to back up a major step and practice design thinking on the entire continuum of lifelong learning?

Daniel Christian

From DSC:
When you read the article below, notice how many times these CIO’s mention that they’re tapping into streams of content

How to stay current with emerging tech: CIO tips — from enterprisersproject.com by Carla Rudder
CIOs from Target, CVS Health, GE, and others share strategies for keeping up with the latest technologies

Excerpts:

I spend a fair amount of time looking at LinkedIn and Twitter. I’m particular about what I subscribe to. I see what people are interested in, so these social networks are good sources of information.
…
First, I set up Google alerts on topics that are of interest to me. I can skim these daily to keep abreast of what’s happening.
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On the top-down side, I employ some different tactics. For example, I love using the Flipboard app to find relevant technology new stories targeted to my preferences. Also, I enjoy reading as much as I can about management and macro trends in technology and society.
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First, pick some new media and follow it regularly. Examples that come to mind are Quartz, Vox, and Slate. Then, seek a balanced perspective from traditional media like The Wall Street Journal, The New York Times, The Atlantic, and The Economist.
…
When I can’t get out to conferences, I watch TED Talks. In fact, I watch a lot of talks that have nothing to do with IT, but they certainly help with leadership.

Learning Ecosystems

Virtual Reality: A Great Fit for Employee Onboarding [Woodberry]

Does Your Learning Ecosystem Support Current and Future Needs? [Hughes]

Is VR the future of employee training? [Goldstein]

Categories

Tags

Are we ready for a net loss of 7% of jobs in our workforce due to automation — *next year*? Last I checked, it was November 2017, and 2018 will be here before we know it.

***Are we ready for this?! ***

AS OF TODAY, can we reinvent ourselves fast enough given our current educational systems, offerings, infrastructures, and methods of learning?

My answer: No, we can’t. But we need to be able to — and very soon!

Categories

Tags

**Are we ready for a net loss of 7% of jobs in our workforce due to automation — next year? Last I checked, it was November 2017, and 2018 will be here before we know it.**

Are we ready for this?!