communities of practice

A new affordance of a 100%-online-based learning environment: A visual & audible “Table of Contents of the Key Points Made” [Christian]

On 07/11/2020, in 21st century, 24x7x365 access, A/V -- audio/visual, adjunct faculty, adult learning, Artificial Intelligence/Agents/LLMs/and Related, blended learning, cloud-based computing / apps / other cloud-related, colleges, communications, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, Daniel S. Christian, digital audio, digital learning, digital storytelling, digital textbooks, distance education, education, education technology, elearning, emerging technologies, faculty/staff, flipping -- inverted learning, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), hybrid learning, ideas, innovation, instructional design, intelligent systems, intelligent tutoring, K-12 related, law schools, learning, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, memory, metacognition / metacognitive skills, microlearning, multimedia, online learning, online media, online tutoring, platforms, presentations, productivity / tips and tricks, remote teaching and learning, teachers, teaching & learning, teaching online, tools, training / L&D, universities, usability, user experience (UX), vendors, videoconferencing, virtual K-12 schools, vision/possibilities, webinars, workplace, by Daniel Christian

What new affordances might a 100%-online-based learning environment offer us?

From DSC:
As I’ve been listening to some sermons on my iPhone, I end up taking visual snapshots of the times that they emphasize something. Here are some examples:

A snapshot of one of the key points made during a sermon

Another snapshot of one of the key points made during a sermon

Which got me to thinking…while tools like Panopto* give us something along these lines, they don’t present to the student what the KEY POINTS were in any given class session.

So professors — in addition to teachers, trainers, pastors, presenters, etc. — should be able to quickly and easily instruct the software to create a visual table of contents of key points based upon which items the professor favorited or assigned a time signature to. I’m talking about a ONE keystroke or ONE click of the mouse type of thing to instruct the software to take a visual snapshot of that point in time (AI could even be used to grab the closest image without someone’s eyes shut). At the end of the class, there are then just a handful of key points that were made, with links to those time signatures.

At the end of a course, a student could easily review the KEY POINTS that were made throughout the last ___ weeks.

****

But this concept falls apart if there are too many things to remember. So when a professor presents the KEY POINTs to any given class, they must CURATE the content. (And by the way, that’s exactly why pastors normally focus on only 3-4 key points…otherwise, it gets too hard to walk away with what the sermon was about.)

****

One could even build upon the table of contents. For example…for any given class within a law school’s offerings, the professor (or another team member at the instructions of the professor) could insert links to:

Relevant chapters or sections of a chapter in the textbook
Journal articles
Cases
Rules of law
Courts’ decisions
Other

****

And maybe even:

That’s the kind of “textbook” — or learning modules — that we’ll move towards creating in the first place.
.
That’s the form of learning we’ll see more of when we present streams of up-to-date content to folks using a next-generation learning platform.
.
Future webinars could piggyback off of this concept as well. Dive as deep as you want to into something…or just take away the main points (i.e., the Cliff notes/summaries) of a presentation.

At the end of the day, if your communication isn’t in a digital format, there is no playback available. What’s said is said…and gone.

* The functionality discussed here would take a day’s worth of work for a developer at Panopto (i.e., give a presenter a way to favorite existing TOC items and/or to assign a time signature to slots of time in a recording) — but it would save people and students sooooo much time. Such functionality would help us stay up-to-date — at least at a basic level of understanding — on a variety of topics.

Learning experience designs of the future!!! [Christian]

On 07/02/2020, in Apple, Artificial Intelligence/Agents/LLMs/and Related, Asia, Australia, Blockchain, Bring your own device (BYOD), business, business side of he, Canada, Canvas - and other Instructure-related items, change, changing business models, cloud-based computing / apps / other cloud-related, CMS/LMS, collaboration, colleges, communications, communities of practice, community colleges, content development, aggregation, repositories, convergence, corporate / business world, corporate universities / corporate training, cost of getting a degree, creativity, Daniel S. Christian, design, digital learning, digital storytelling, digital textbooks, digital video, distance education, e-books, e-publishing related items (EPUB and more), e-readers, education, education reform, education technology, elearning, emerging technologies, engagement / engaging students, Europe, experimentation, formal learning, future, future of higher education, game-changing environment, generational differences, global / globalization, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, immersion, India, informal learning, innovation, instructional design, intelligent systems, intelligent tutoring, interaction design, interactivity, interface design, internet, IT in HE, K-12 related, law schools, learner profiles, learning, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, lifelong learning, love of learning, microlearning, Mixed Reality (MR), mobile learning, mobile technologies, MOOCs -- Massive Open Online Courses, more voice more choice more control, motivation, multimedia, Natural Language Processing (NLP), new business models, online learning, online media, online tutoring, pace of change, participation, passions, personalized/customized learning, platforms, play, reinvent, remote teaching and learning, second screen apps, simulations, smart classrooms, social learning / networks, society, streams of content, student-related, teaching online, technologies for your home, technology (general), telecommunications, telelegal, telemedicine / telehealth / virtual health, telepresence, television, tools, training / L&D, transmedia, trends, TVs, UK, Uncategorized, United States, universities, usability, user experience (UX), user interface design, using teams, vendors, videoconferencing, virtual field trips, virtual K-12 schools, Virtual Reality (VR) / worlds / learning, virtual tutoring, vision/possibilities, visualizing information, voice recognition / voice enabled interfaces, wearables, web-based collaboration, webinars, workplace, XR - extended reality, youth, by Daniel Christian

From DSC:
The article below got me to thinking about designing learning experiences and what our learning experiences might be like in the future — especially after we start pouring much more of our innovative thinking, creativity, funding, entrepreneurship, and new R&D into technology-supported/enabled learning experiences.

LMS vs. LXP: How and why they are different — from blog.commlabindia.com by Payal Dixit
LXPs are a rising trend in the L&D market. But will they replace LMSs soon? What do they offer more than an LMS? Learn more about LMS vs. LXP in this blog.

Excerpt (emphasis DSC):

Building on the foundation of the LMS, the LXP curates and aggregates content, creates learning paths, and provides personalized learning resources.

Here are some of the key capabilities of LXPs. They:

Offer content in a Netflix-like interface, with suggestions and AI recommendations
Can host any form of content – blogs, videos, eLearning courses, and audio podcasts to name a few
Offer automated learning paths that lead to logical outcomes
Support true uncensored social learning opportunities

So, this is about the LXP and what it offers; let’s now delve into the characteristics that differentiate it from the good old LMS.

From DSC:
Entities throughout the learning spectrum are going through many changes right now (i.e., people and organizations throughout K-12, higher education, vocational schools, and corporate training/L&D). If the first round of the Coronavirus continues to impact us, and then a second round comes later this year/early next year, I can easily see massive investments and interest in learning-related innovations. It will be in too many peoples’ and organizations’ interests not to.

I highlighted the bulleted points above because they are some of the components/features of the Learning from the Living [Class] Room vision that I’ve been working on.

Below are some technologies, visuals, and ideas to supplement my reflections. They might stir the imagination of someone out there who, like me, desires to make a contribution — and who wants to make learning more accessible, personalized, fun, and engaging. Hopefully, future generations will be able to have more choice, more control over their learning — throughout their lifetimes — as they pursue their passions.

From DSC:
After hearing about Ansys’ June virtual conference, I couldn’t help but wonder…will online-based learning experiences leverage what’s happening with virtual conferences?

DC: How might these new techs from Cisco impact the online-based learning experience? [Christian]

On 06/30/2020, in collaboration, colleges, communications, communities of practice, community colleges, Daniel S. Christian, digital audio, digital learning, digital storytelling, digital textbooks, distance education, e-books, e-publishing related items (EPUB and more), e-readers, education, education technology, emerging technologies, future, future of higher education, game-changing environment, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, law schools, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning spaces, liberal arts, machine-to-machine communications, Natural Language Processing (NLP), online learning, online media, online tutoring, platforms, productivity / tips and tricks, professional development, real-world assignments, smart classrooms, society, streams of content, teaching & learning, teaching online, telelegal, telemedicine / telehealth / virtual health, telepresence, tools, TVs, user experience (UX), vendors, videoconferencing, virtual tutoring, voice recognition / voice enabled interfaces, web-based collaboration, webinars, by Daniel Christian

Meet the new face of Webex Assistant — from blog.webex.com by Kacy Kizer

Excerpt:

You may be familiar with Webex Assistant, the AI-powered voice assistant for work. Now known as Webex Assistant for Webex Rooms, our original digital assistant allows you to control compatible Webex Rooms devices with your voice, making it easy to join a meeting with just a few words, manage your meetings and devices from anywhere in the room, and much more.

A voice-activated assistant allows you to easily control the meeting through a set of voice commands.
Simply ask your AI-powered Webex Assistant to do things like create actions items, take notes, and even set up future meetings—with just your voice.
Your Webex Assistant will automatically transcribe the entire meeting in real-time.
With visual animation, your virtual AI assistant interacts with you and your meeting attendees during the meeting and when called upon.

From DSC:

How might these types of technologies impact online-based learning?
What new affordances might they bring to the learner’s experience?
For example, what if a listening assistant (AI) could identify some key issues/topics and then go out and grab/present some URL’s of relevant journal articles, chapters from a given textbook, blog postings, etc.? What if each student’s AI could be directed to do so independently?

Also see:

4 in 10 U.S. teens say they haven’t done online learning since schools closed [ Kamenetz]

On 06/27/2020, in blended learning, business, collaboration, communities of practice, dangers of the status quo, Daniel S. Christian, digital learning, digital textbooks, distance education, education, education reform, education technology, game-changing environment, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, internet, K-12 related, leadership, learning, learning ecosystem, Learning from the Living [Class] Room, online learning, online media, online tutoring, open courseware and systems, parents/guardians, participation, platforms, policy, political science, social learning / networks, society, staying relevant, student-related, surviving, teaching & learning, technologies for your home, telecommunications, United States, vendors, videoconferencing, virtual field trips, virtual K-12 schools, Virtual Reality (VR) / worlds / learning, vision/possibilities, web-based collaboration, youth, by Daniel Christian

4 in 10 U.S. teens say they haven’t done online learning since schools closed — from kqed.org by Anya Kamenetz

Excerpt:

With most schools closed nationwide because of the coronavirus pandemic, a national poll of young people ages 13 to 17 suggests distance learning has been far from a universal substitute.

From DSC:
If you are able to — whether as a business or as an individual — please consider finding ways to help level the playing field in our nation by providing computers and broadband connectivity. Our society doesn’t need yet another gap, especially when you have this type of thing going on.

Online-based learning — along with blended learning — is likely a solid component of our learning ecosystems from here on out — but it’s not a level playing field out there right now.

The “new normal” paradox: What COVID-19 has revealed about higher education [Crow]

On 06/25/2020, in 21st century, 24x7x365 access, Augmented Reality (AR), business side of he, change, changing business models, cloud-based computing / apps / other cloud-related, collaboration, colleges, communities of practice, community colleges, consortiums, content development, aggregation, repositories, cost of getting a degree, dangers of the status quo, Daniel S. Christian, digital learning, distance education, education technology, emerging technologies, future, future of higher education, game-changing environment, global / globalization, higher education, ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, IT in HE, leadership, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning preferences, lifelong learning, microlearning, MOOCs -- Massive Open Online Courses, more voice more choice more control, online learning, society, sociology, teaching & learning, teaching online, technologies for your home, technology (general), tools, trends, United States, universities, user experience (UX), Virtual Reality (VR) / worlds / learning, vision/possibilities, web-based collaboration, XR - extended reality, by Daniel Christian

The “new normal” paradox: What COVID-19 has revealed about higher education — from bigthink.com by Dr. Michael Crow, President of ASU

Excerpt:

Third, it is abundantly apparent that universities must leverage technology to increase educational quality and access. The rapid shift to delivering an education that complies with social distancing guidelines speaks volumes about the adaptability of higher education institutions, but this transition has also posed unique difficulties for colleges and universities that had been slow to adopt digital education. The last decade has shown that online education, implemented effectively, can meet or even surpass the quality of in-person instruction.

Digital instruction, broadly defined, leverages online capabilities and integrates adaptive learning methodologies, predictive analytics, and innovations in instructional design to enable increased student engagement, personalized learning experiences, and improved learning outcomes. The ability of these technologies to transcend geographic barriers and to shrink the marginal cost of educating additional students makes them essential for delivering education at scale.

Far too many higher education outcomes are determined by a student’s family income, and in the context of COVID-19 this means that lower-income students, first-generation students and students of color will be disproportionately afflicted. And without new designs, we can expect post-secondary success for these same students to be as elusive in the new normal, as it was in the old normal.
…
This is not just because some universities fail to sufficiently recognize and engage the promise of diversity, this is because few universities have been designed from the outset to effectively serve the unique needs of lower-income students, first-generation students and students of color.

WEDNESDAY | 6.3 | Law Insights with Bob Ambrogi and Daniel Linna, Director of Law and Technology Initiatives, Northwestern University Pritzker School of Law

Notes (emphasis DSC):

Trying to build community, collaborate, work together
How do you manage a team remotely? How build community online?
Spontaneous interactions still needed
In what ways does the online ecosystem ADD to what we are doing?
Jury trial – online; equalizer for those involved in trial; “all in same space on the screen”
Start with some basic/smaller things – landlord/tenant
Racism going on heavily this week – a second pandemic
Developing a quality movement in law (Linna)
We need quality metrics and we need to measure the value being provided. What makes something effective, high-quality, and valuable? Now apply that thinking to the delivery of legal services.
Project mgmt / quality movement – less defects, etc. in 1980’s / lean thinking / 6 sigma in GE / but haven’t seen this in the area of law
Empiricism in law – 100 years ago medicine and law were in the same spot; since then medicine started more testing, empirical work, data-driven practices; but law didn’t
Daniel Linna’s blog – https://www.legaltechlever.com/
Can we come up with metrics?
Dan worked with a lawyer-assisted program in Lansing, MI – what happened? What was duration of cases? Data-driven thinking; measure; make it more of a science
Bob asked isn’t law less scientific and perhaps more art than a science?
What kinds of metrics are we talking about in litigation?
Contracts – can we figure out what adds value and what makes a contract “better?” (Insert from DSC: Better for whom though?)
What actually matters to the client? Clauses that lawyers think that are important, businesspeople don’t think are important. Risk mitigation is not all the client thinks about.
Incomprehensible contracts – too hard to understand
Natural language generation – what inputs do we need? We don’t want many contracts to be the dataset that an algorithm gets trained on.
(Insert from DSC: Daniel relayed some information that reminded me of Clayton Christensen’s disruptive thinking: 80% of impoverished folks get NOTHING. Totally disconnected. Perhaps we don’t need perfection, but even something is much better than nothing. For example, provide an online legal aid booklet to those who are trying to represent themselves.)
Go for low-hanging fruit for more empirical
Ambrogi: How does the work you are doing impact access to justice (#A2J)? How could quality movement impact police procedures? Is there applicability in terms of what you are writing about?
Human-Centered Design – uncovering biases. Why would people TRUST the criminal system if they can’t trust the CIVIL system? Perhaps if landlords thought differently. Disconnected.
Innovate, improve, project management;
Way decisions are made vary greatly; need more open data from our courts; lack of transparency from courts.
Leadership – commitment to resolve issues. Lacking vision. What do we want our legal systems to look like/act like?

Call to action:

Have or develop a quality mindset
Leadership needs to paint a vision for what the future looks like
Training around legal operations
How to measure quality and value – be more data-driven

We need disruption AND continuous improvement – not one or the other.
–Daniel Linna

Tech conferences are going virtual, and it feels like Netflix content on demand — from .marketwatch.com by Jon Swartz

Excerpt:

Such is the new world of tech conferences in the age of COVID-19. They’ve gone all-digital, like Build and GTC Digital, and may never be the same. Absent a vaccine, the days of thousands of people herded into hotel ballrooms and convention centers like cattle, sharing cabs and eating in cramped quarters, are gone.

Far from crippling the tech industry, however, virtual shows could lead to democratization of what had once been an exclusive, pricey privilege for tech movers and shakers. In the new climate, consumers have free access to valuable technical content whenever they wish to view it.

“Last year, I paid several thousand dollars to attend, and if I was late for a session, I couldn’t rewind it. This year, I could.”

Learning channels of the future will offer us more choice. More control. [Christian]

On 05/27/2020, in 21st century, 24x7x365 access, A/V -- audio/visual, adult learning, Artificial Intelligence/Agents/LLMs/and Related, business side of he, change, changing business models, cloud-based computing / apps / other cloud-related, collaboration, colleges, communities of practice, community colleges, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, cost of getting a degree, Daniel S. Christian, digital learning, distance education, education, education technology, educational games / serious games, elearning, flipping -- inverted learning, future of higher education, game-changing environment, global / globalization, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, K-12 related, law schools, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, lifelong learning, microlearning, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, online learning, online media, online tutoring, pace of change, participation, personalized/customized learning, platforms, play, simulations, smart classrooms, social learning / networks, society, streams of content, student-related, technologies for your home, telepresence, television, tools, training / L&D, TVs, universities, virtual tutoring, vision/possibilities, web-based collaboration, by Daniel Christian

From DSC:
And this phenomenon of learning from the living [class] room will likely pick up steam; some learning-related services are already heading that way.

Also see:

Preparing Students for a Lifelong Disruptive Future: The 60-Year Curriculum — from evolllution.com by Chris Dede | Professor of Learning Technologies in the Graduate School of Education, Harvard University and John Richards | Professor in the Graduate School of Education, Harvard University

Although written before the pandemic, a just-published book, The 60-Year Curriculum: New Models for Lifelong Learning in the Digital Economy (Dede and Richards, 2020), describes the looming challenge/opportunity of a coming, epic half-century whose intensity of disruption will rival the historic period civilization faced from 1910-1960: two world wars, a global pandemic, a long-lasting economic depression and unceasing conflicts between capitalism and communism.
…
In our tactical responses to moving teaching online because of the pandemic, we have the strategic opportunity to develop a new model that blends higher and continuing education and realizes the potential of next-generation methods of instruction and assessment (National Academy of Sciences, Engineering and Medicine, 2018) to focus on lifelong learning.

DC: #Faculty, #teachers, #trainers who have been wondering about what #ActiveLearning is…well…you have been doing ***a huge amount of it*** over the last 4-6 weeks in building your #remotelearning -based learning experiences/content.

— Daniel Christian (@dchristian5) May 12, 2020

From DSC:
THIS is what active learning looks like for professors, teachers, and trainers who have been making the switch to remote/online-based teaching and learning.

“My Learning Journal”: Try using this tool to boost your learning & identify knowledge gaps [Christian]

On 05/07/2020, in adjunct faculty, adult learning, blended learning, bots, career development, cloud-based computing / apps / other cloud-related, colleges, communities of practice, community colleges, corporate universities / corporate training, Daniel S. Christian, digital learning, education, engagement / engaging students, face-to-face, faculty/staff, higher education, homeschooling/homeschoolers, hybrid learning, ideas, instructional design, K-12 related, law schools, learning, learning ecosystem, learning theories, memory, metacognition / metacognitive skills, motivation, neurodivergent/special needs, pedagogy, personalized/customized learning, productivity / tips and tricks, professional development, psychology, strategy, student teaching/teacher education, student-related, teachers, teaching & learning, teaching online, United States, universities, by Daniel Christian

From DSC:
Here’s an idea that I’ve been thinking about for quite some time now. It’s not necessarily a new idea, but the seed got planted in me by a former colleague, Quin Schultze (which I blogged about in January of 2018). I’m calling it, “My Learning Journal.” The purpose of this device is to promote your metacognition — helping you put things into your own words and helping you identify your knowledge gaps.

I realize that such a learning strategy/tool could take some time to complete. But it could pay off — big time! Give it a try for a few weeks and see what you think.

And, with a shout-out to Mr. James McGrath, the President of the WMU-Cooley Law School, the article listed below explains the benefits of taking the time for such reflection:

Reflective learning – reflection as a strategic study technique — from open.edu

Excerpts:

Rather than thinking of reflection as yet another task to be added to your ‘to do’ list or squeezed into a busy study schedule, view it as something to practice at any stage. The emphasis is on being a reflective learner rather than doing reflective learning.

Developing a habit of reflective learning will help you to:

evaluate your own progress
monitor and manage your own performance
self-motivate
keep focus on your learning goals
think differently about how you can achieve your goals by evaluating your study techniques, learning strategies and whether these best fit your current needs, identifying your skills development needs or gaps in knowledge
think about and overcome what may be blocking your learning by using a different approach, or setting more pragmatic (realistic/achievable) goals
support and enrich your professional practice ensuring that you are better placed to respond to and manage new, unexpected and complex situations – a key requirement at Master’s level.

From DSC:
Pastors, trainers, K-12 educators, student teachers, coaches, musical teachers, and others: Perhaps a slightly modified version of this tool might be beneficial to those with whom you work as well…?

And for educators and trainers, perhaps we should use such a tool to think about our own teaching and training methods — and what we are (or aren’t) learning ourselves.

Addendum on 5/14/20:

Perhaps someone will build a bot for this type of thing, which prompts us to reflect upon these things. Here are some examples of what I’m talking about or something like Woebot, which Jeremy Caplan mentioned here.

10 Tips for Supporting Students with Special Needs in #RemoteLearning — from jakemiller.net by Jake Miller

Excerpt:

How can we support learners with special needs in remote learning?

While, certainly, some educators are doing great things to support these students, from my observations, this has taken a backseat to other elements of remote learning. And these students NEED OUR HELP.

Unfortunately, I am not an expert in special education, accessibility features or assistive technology. I am, however, skilled at asking other people to share their expertise. ? So, in episode 40 of the Educational Duct Tape podcast and in the 4.8.20 #EduDuctTape Twitter Chat I asked educators one simple question:

How can we support learners with special needs in remote learning?

And they DELIVERED. I mean, the awesome suggestions and resources, all from a perspective of support rather than judgment, POURED in. And so, here they are.

Will tools like Otter be much more integrated into our future learning ecosystems, meetings, & teleconferences?

On 04/29/2020, in Artificial Intelligence/Agents/LLMs/and Related, cloud-based computing / apps / other cloud-related, CMS/LMS, collaboration, colleges, communications, communities of practice, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, Daniel S. Christian, digital audio, digital learning, digital video, distance education, education, education technology, elearning, emerging technologies, future, future of higher education, game-changing environment, global / globalization, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, IT in HE, K-12 related, languages and translation, law schools, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning spaces, Legal operations, legal technologies, MOOCs -- Massive Open Online Courses, online learning, online media, online tutoring, platforms, presentations, productivity / tips and tricks, professional development, smart classrooms, technologies for your home, technology (general), telelegal, telemedicine / telehealth / virtual health, telepresence, tools, TVs, by Daniel Christian

Per Jeremy Caplan: “Try this easy, free transcription tool.
Transcribe Zoom calls, interviews or meetings. Or just dictate.”https://t.co/Y3nZ1s7WTm #videoconferencing #transcription #productivity #recording

— Daniel Christian (@dchristian5) April 29, 2020

With thanks to my sister, Sue Ellen Christian, for forwarding me Jeremy Caplan’s site/newsletter.

Also see:

Otter.ai Selected for AI-Powered Zoom Live Transcriptions — from prweb.com

…and this one as well:

From DSC:

Will tools like Otter be much more integrated into our future learning ecosystems, meetings, & teleconferences?

From DSC:
I don’t think Karl would mind if you posted a link to his video in your Week #1 module…

…and/or in your online orientation sessions, etc.

Thanks Karl for posting this resource out there on YouTube!

[Podcasts] COVID 19: Leonard, Furlong, & Moon: The Future of Legal Services (Pts 1 & 2)

On 04/21/2020, in 21st century, Access to Justice (A2J), career development, change, changing business models, cloud-based computing / apps / other cloud-related, collaboration, communities of practice, competency-based learning/education, corporate / business world, Cost of legal services - including access, experimentation, law schools, leadership, Legal operations, legal reform, legal technologies, legislatures / government / legal, new business models, online learning, podcasting, political science, presentations, productivity / tips and tricks, professional development, society, technology (general), telelegal, tools, vision/possibilities, by Daniel Christian

Jennifer Leonard, Jordan Long, and Cat Moon

Part I — 4/10/20

This episode is the first of two episodes that discuss the future of the profession in the wake of the COVID19 crisis. Guests Jordan Furlong and Cat Moon discuss:

How COVID 19 exposes the access to justice crisis the profession has created
Why the crisis offers the opportunity to leverage technology in new ways
Why the structures and systems that have defined the profession have been so durable
Whether lawyers view the crisis as a blip or a transformation
How leaders can pivot toward innovation

From DSC:
At several points in the conversation, when Cat and Jordan were both referring to the importance of experimentation within the legal realm, I was reminded of this graphic that I did back in 2013:

I was reminded of it as well because Jennifer Leonard rightly (in my perspective), brought in higher education into the discussion at several points. There are some similarities — especially concerning power and privilege. Well, it’s now true in the legal realm as well (and probably has been true for a while…I’m just behind).

Experimentation. Experimentation. Experimentation. <– so key in the legal realm right now!

Other notes I took:

Triage: Need to deal with essentials to keep afloat. Yourself, staff, clients, cash flow. Put out the fire.
Reconstruction: In parallel, create “field hospitals.” Recession is going to have massive impacts on old systems. Need new systems. Start building institutions that work. Build as many of these as you can. Experiments. House isn’t going to be inhabitable after the fire. Need a new shelter — maybe start w/ a tent, then a cabin, then a house. Build on something small. Start building what’s going to replace the old systems.
Power and privilege imbalance is why people haven’t been able to change things. “I can make you do something for me. You come here so I can dispense justice to you.” But not just judges…throughout the system.
Public legal awareness and legal education. In high schools, universities, colleges, churches, mosques, synagogues, etc.
Higher ed and legal services? Anything we can learn from each other?
Systems created by people who rule the systems. Power imbalance exists in higher ed, but hubris is completely indefensible within the legal realm. Need much better access to legal information and legal understanding.
OS on the Mac. Don’t have another OS for legal system to move to. We need to redesign our legal OS to serve more people.
Law is society’s OS. Law is DOS-based…need Windows or Mac type of leap.
Self protectionism. Hubris. Power imbalance. Power hungry.
Yet many who enter legal profession come in wanting to make the world a better place. Why the move away from these ideals? Need more focus on developing professional identity. Structure, framework for how to be a lawyer. Students become more cynical as time goes by. Also, there’s “ladder pulling.” Pay your dues. Get hazed. I had to do it…now you have to do it. Bar Exam good example of this. Confirmation bias. It’s the way we’ve always done it.

Today, the following things ARE happening — so it CAN be done! The people in charge just didn’ want to do these things.

lawyers working from home
e-filing of documents to courts
video hearings in court
faster, cheaper, more convenient

Jennifer Leonard, Jordan Long, and Cat Moon

Part II – 4/14/20

On this second part of a two-part series, Professor Cat Moon and Jordan Furlong discuss COVID 19’s impact on legal education and law firms. The conversation explores:

The “knock out effect” the crisis has on the various parts of the lawyer formation system
Who might take ownership of coordinating the new landscape of lawyer accreditation
The opportunities lifelong learning creates for law schools to be involved in the ongoing development of legal professionals
How human-centered design and project-based learning offer ways to integrate the three sides of the Delta model of lawyer competency
How small and solo law firms might be impacted by the crisis

Notes I took:

The knock-out effect.
How can we coordinate amongst the players in the system? Will be hard, because of the existing fiefdoms. Power and authority move back up the chain to those who did the delegating in the first place. If the power has been delegated to you, you are at a disadvantage. Jordan sees an assertion of authority from a central entity — legislatures most likely; possibly courts.
This moment offers us an opportunity to experiment and to redesign our systems. Can find new ways to fulfill missions.
Have no choice but to embrace the ambiguity of the moment.
Triage, then try to build something better than what we had before.
We have to build something different. “And look, the sky’s not falling!” Think big. Act boldly in these experiments. Expand what we think is possible.
The repercussions of the Coronavirus will be with us for much longer than many think it will
Legal principles/concepts/rules. Areas of practice. Professional formation (ethics, integrity, operational aspects, & more). Know the law, but also WHY we have the law and lawyers.
Can learn “black letter law” asynchronously and via videoconferencing.
Need to expand curriculum: Project/time management, customer service, financial and tech literacy
Delta Model — a framework for developing lawyer competencies; starts in law schools; what are the skills and competencies; the foundation is the practice of law; research, issue spotting, PM, data analysis, understanding business; understanding people; wholistic approach. A lifelong journey of growth.
Law schools — 3 years, then done. Not a productive way to do things. We need to keep people on top of their game throughout a career. Is legal education a place or a system/process that you enter and re-enter again and again throughout one’s career? Wouldn’t it be great if I could access ___ modules along the way?
How are we going to create/design highly engaging online-based learning experiences? #1 on Cat’s priority list now. Got moved up the priority list.
There are pros and cons for both F2F and online-based learning. Humanizing impact when your professors are teaching from their homes.
Reframing legal education just as we are reframing courts as a service, not a place.
Blended approach can be very effective/powerful.
Need to collect data on what’s working and what’s not working.
Fundamental business model of corporate side is likely at the end of its course; law firms will need a new model for generating profit. For smaller firms, prospects are more dire as their clients are going through major negative changes. Potential unsustainability of many practices.
How can we provide different models that expand access to justice? That help develop happier and healthier lawyers?
Per legalproblemsolving.org, human-centered design is:
- …a fluid framework for discovering problems, ideating solutions, and iterating to continuously improve solutions. HCD provides a methodology for considering both legal service delivery challenges, as well as clients’ legal problems. The HCD method also serves as a tool individual law students can use to craft a rewarding, successful legal career.

Learning Ecosystems

Will online-based learning experiences leverage what’s happening with virtual conferences? [Christian]

The “new normal” paradox: What COVID-19 has revealed about higher education [Crow]

Tech conferences are going virtual, and it feels like Netflix content on demand [Swartz]

[Podcasts] COVID 19: Leonard, Furlong, & Moon: The Future of Legal Services (Pts 1 & 2)

Categories

Tags