Coursera’s Global Skills Report for 2023 — from coursera.org
Benchmark talent and transform your workforce with skill development and career readiness insights drawn from 124M+ learners.

Excerpt:

Uncover global skill trends
See how millions of registered learners in 100 countries are strengthening critical business, technology, and data science skills.

 

Private Student Loans Have Gotten 2x More Expensive Since 2021 — from forbes.com by Vinay Bhaskara; via GSV

Excerpts:

Higher ed may appear less impacted on the surface. But a small yet critical cohort of students and families has been heavily affected – students and parents who take out private student loans. Private student loans are a small piece of the overall student loan puzzle, representing roughly 8% of outstanding student debt (~$146.9 billion) according to a March 2023 analysis from Federal Student Aid.

Private student loans have gotten way more expensive
With that context in mind, it’s worth analyzing how the rise in interest rates has impacted borrowing costs for families. The numbers are staggering. As the Fed has hiked interest rates, private loan borrowing costs have more than doubled since November of 2021. The average interest rate on a 10-year private student loan has jumped from a low of 3.3% in November 2021 to 7% at the end of May 2023. Interest rates for 5-year private loans have skyrocketed even faster, jumping from a low of 2.4% all the way to 8.70% across the same period.
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Higher Ed 101: Accreditation Explained — a podcast from futureupodcast.com by Jeff Selingo and Michael Horn

Excerpt:

Tuesday, June 6, 2023 – Far too often, individuals in higher education don’t understand the nuances of how accreditors operate and the role they play in supporting—or constraining—institutions. Jeff and Michael welcome Barbara Brittingham, former president of the New England Commission on Higher Education, to give the history of accreditation, break down how accrediting agencies operate, show how they compare to one another, and delve into how they might evolve in the future with an eye toward how these organizations impact institutional transformation and support learners in achieving their education and career goals. This episode is made possible with support from Ascendium Education Group, the Bill & Melinda Gates Foundation, and Course Hero.
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Building Apprenticeship Nation with Ryan Craig of Achieve Partners — a podcast from edtechinsiders.buzzsprout.com with Ryan Craig
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Rich Novak (Rutgers University) on Evaluating the Changes in Higher Ed — a podcast from Illumination by Modern Campus with Amrit Ahluwalia and Rich Novak. Thanks Amrit for all that you’ve done and are doing.

Excerpt:

On today’s episode of the Illumination by Modern Campus podcast, host Amrit Ahluwalia was joined by Rich Novak to evaluate the changes in higher education over the past decade, and the opportunities ahead for continuing education.
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Council Post: Learning In The Digital Age: Reskilling And The Evolution Of Education — from forbes.com by Daphne Kis

Excerpt:

Partnering With Higher Education
I believe that companies can gain a competitive edge in hiring and retention by establishing long-term partnerships with educators, universities and other pedagogically-driven institutions. However, it is crucial to design these partnerships with scale and replication in mind in order to avoid high costs and low adoption rates that can result in failure.

Establishing a successful partnership will also require companies and universities to determine and agree on the skill-based outcomes they aim to achieve. They will have to find effective ways to share data, develop timelines and measure success for both parties.

This is a shift from traditional partnerships, which often focus on research and innovation initiatives. With this, intellectual property was the outcome of the collaboration. Instead, in a reskilling partnership, in-demand skills are the outcome.
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EDUCAUSE and WCET QuickPoll Results: Current Trends in Microcredential Design and Delivery — from er.educause.edu by Jenay Robert
Microcredentialing programs remain nascent at many institutions, but interest continues to grow. As the demand for flexible learning experiences increases, stakeholders might find renewed interest in and uses for microcredentials.

 

2023 Workplace Learning Report: Building the agile future — from learning.linkedin.com
L&D puts people and skills at the center of organizational success

Excerpt:

This moment requires agility — and L&D can lead the way.

For individuals, agility fuels career growth and relevance. For organizations, agility equals the ability to survive and thrive even amid economic headwinds.

And what is agility if not constant learning? To build a resilient and adaptable future, learning leaders are working across HR to ensure everyone has the tools, the career paths, and the skills to succeed.

Read on for insights and ideas to power your own path.

 

The economic potential of generative AI — from mckinsey.com; via Superhuman

The economic potential of generative AI -- from McKinsey & Co

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On giving AI eyes and ears — from oneusefulthing.org by Ethan Mollick
AI can listen and see, with bigger implications than we might realize.

Excerpt:

But even this is just the beginning, and new modes of using AI are appearing, which further increases their capabilities. I want to show you some examples of this emerging world, which I think will soon introduce a new wave of AI use cases, and accompanying disruption.

We need to recognize that these capabilities will continue to grow, and AI will be able to play a more active role in the real world by observing and listening. The implications are likely to be profound, and we should start thinking through both the huge benefits and major concerns today.

Ethan Mollick


5 Steps to Transforming Images into Videos Using AI Tools — from heatherbcooper.substack.com by Heather Cooper
A simple guide to layering AI tools for quick video creation

5 Steps to Transforming Images into Videos Using AI Tools

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‘Nobody wins in an academic-integrity arms race’ — from chonicle.com by Ian Wilhelm
How artificial intelligence is changing the way college thing about cheating

Even though generative AI is a new thing, it doesn’t change why students cheat. They’ve always cheated for the same reason: They don’t find the work meaningful, and they don’t think they can achieve it to their satisfaction. So we need to design assessments that students find meaning in. 

Tricia Bertram Gallant


Caught off guard by AI — from chonicle.com by Beth McMurtrie and Beckie Supiano
Professor scrambled to react to ChatGPT this spring — and started planning for the fall

Excerpt:

Is it cheating to use AI to brainstorm, or should that distinction be reserved for writing that you pretend is yours? Should AI be banned from the classroom, or is that irresponsible, given how quickly it is seeping into everyday life? Should a student caught cheating with AI be punished because they passed work off as their own, or given a second chance, especially if different professors have different rules and students aren’t always sure what use is appropriate?


GPT-4 Can Use Tools Now—That’s a Big Deal — from every.to by Dan Shipper; resource via Sam DeBrule
What “function calling” is, how it works, and what it means

Excerpt:

…OpenAI built tool use right into the GPT API with an update called function calling. It’s a little like a child’s ability to ask their parents to help them with a task that they know they can’t do on their own. Except in this case, instead of parents, GPT can call out to external code, databases, or other APIs when it needs to.

Each function in function calling represents a tool that a GPT model can use when necessary, and GPT gets to decide which ones it wants to use and when. This instantly upgrades GPT capabilities—not because it can now do every task perfectly—but because it now knows how to ask for what it wants and get it.
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How ChatGPT can help disrupt assessment overload — from timeshighereducation.com by David Carless
Advances in AI are not necessarily the enemy – in fact, they should prompt long overdue consideration of assessment types and frequency, says David Carless

Excerpt:

Reducing the assessment burden could support trust in students as individuals wanting to produce worthwhile, original work. Indeed, students can be co-opted as partners in designing their own assessment tasks, so they can produce something meaningful to them.

A strategic reduction in quantity of assessment would also facilitate a refocusing of assessment priorities on deep understanding more than just performance and carries potential to enhance feedback processes.

If we were to tackle assessment overload in these ways, it opens up various possibilities. Most significantly there is potential to revitalise feedback so that it becomes a core part of a learning cycle rather than an adjunct at its end. End-of-semester, product-oriented feedback, which comes after grades have already been awarded, fails to encourage the iterative loops and spirals typical of productive learning.
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The full 12 uses are here: https://edgeoflearning.com/your-new-teaching-superpower-ai-tools/


The AI Tools in Education Database — from kiwi-path-612.notion.site by EdTech Insiders

Excerpt (emphasis DSC):

Since AI in education has been moving at the speed of light, we built this AI Tools in Education database to keep track of the most recent AI tools in education and the changes that are happening every day. This database is intended to be a community resource for educators, researchers, students, and other edtech specialists looking to stay up to date. This is a living document, so be sure to come back for regular updates.

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Time for Class 2023 Study finds students are earlier adopters of generative AI tools than faculty, and majority (69%) of learners prefer hybrid, blended or online course formats — from globenewswire.com by Tyton Partners

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AI Could Prevent Hiring Bias — Unless It Makes It Worse — from nerdwallet.com by Anna Helhoski
Advocates say AI can eliminate human biases in hiring. Skeptics point out that AI tools are trained by … humans.

Excerpt:

These claims conjure up the rosiest of images: human resource departments and their robot buddies solving discrimination in workplace hiring. It seems plausible, in theory, that AI could root out unconscious bias, but a growing body of research shows the opposite may be more likely.

Companies’ use of AI didn’t come out of nowhere: For example, automated applicant tracking systems have been used in hiring for decades. That means if you’ve applied for a job, your resume and cover letter were likely scanned by an automated system. You probably heard from a chatbot at some point in the process. Your interview might have been automatically scheduled and later even assessed by AI.

From DSC:
Here was my reflection on this:


Also related to AI in hiring, see:

4 in 10 Companies Will Be Using AI Interviews by 2024 — from resumebuilder.com

In June, ResumeBuilder.com surveyed more than 1,000 employees who are involved in hiring processes at their workplaces to find out about their companies’ use of AI interviews.

The results:

  • 43% of companies already have or plan to adopt AI interviews by 2024
  • Two-thirds of this group believe AI interviews will increase hiring efficiency
  • 15% say that AI will be used to make decisions on candidates without any human input
  • More than half believe AI will eventually replace human hiring managers

Watch OpenAI CEO Sam Altman on the Future of AI — from bloomberg.com
Sam Altman, CEO & Co-Founder, OpenAI discusses the explosive rise of OpenAI and its products and what an AI-laced future can look like with Bloomberg’s Emily Chang at the Bloomberg Technology Summit.

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PowerSchool Announces Collaboration with Microsoft Azure OpenAI Service to Provide Personalized Learning at Scale in K-12 Education — from powerschool.com
Large-scale language models integrated within PowerSchool Performance Matters and PowerSchool LearningNav products will empower educators in delivering transformative personalized learning pathways

The implementation of generative AI within these products will dramatically improve educators’ ability to deliver personalized learning to students at scale by enabling the application of personalized assessments and learning pathways based on individual student needs and learning goals. K-12 educators will also benefit from access to OpenAI technology…

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FETC 2023 Virtual Roundtable: How AI Will Transform K-12 Education

AI could be the great equalizer!

Holly Clark

Example screenshots:


 

AI-driven Legal Apprenticeships — from thebrainyacts.beehiiv.com by Josh Kubicki

Excerpts:

My hypothesis and research suggest that as bar associations and the ABA begin to recognize the on-going systemic issues of high-cost legal education, growing legal deserts (where no lawyer serves a given population), on-going and pervasive access to justice issues, and a public that is already weary of the legal system – alternative options that are already in play might become more supported.

What might that look like?

The combination of AI-assisted education with traditional legal apprenticeships has the potential to create a rich, flexible, and engaging learning environment. Here are three scenarios that might illustrate what such a combination could look like:

    • Scenario One – Personalized Curriculum Development
    • Scenario Two – On-Demand Tutoring and Mentoring
    • Scenario Three – AI-assisted Peer Networks and Collaborative Learning:

Why Companies Are Vastly Underprepared For The Risks Posed By AI — from forbes.com by
Accuracy, bias, security, culture, and trust are some of the risks involved

Excerpt:

We know that there are challenges – a threat to human jobs, the potential implications for cyber security and data theft, or perhaps even an existential threat to humanity as a whole. But we certainly don’t yet have a full understanding of all of the implications. In fact, a World Economic Forum report recently stated that organizations “may currently underappreciate AI-related risks,” with just four percent of leaders considering the risk level to be “significant.”

A survey carried out by analysts Baker McKenzie concluded that many C-level leaders are over-confident in their assessments of organizational preparedness in relation to AI. In particular, it exposed concerns about the potential implications of biased data when used to make HR decisions.


AI & lawyer training: How law firms can embrace hybrid learning & development — thomsonreuters.com
A big part of law firms’ successful adaptation to the increased use of ChatGPT and other forms of generative AI, may depend upon how firmly they embrace online learning & development tools designed for hybrid work environments

Excerpt:

As law firms move forward in using of advanced artificial intelligence such as ChatGPT and other forms of generative AI, their success may hinge upon how they approach lawyer training and development and what tools they enlist for the process.

One of the tools that some law firms use to deliver a new, multi-modal learning environment is an online, video-based learning platform, Hotshot, that delivers more than 250 on-demand courses on corporate, litigation, and business skills.

Ian Nelson, co-founder of Hotshot, says he has seen a dramatic change in how law firms are approaching learning & development (L&D) in the decade or so that Hotshot has been active. He believes the biggest change is that 10 years ago, firms hadn’t yet embraced the need to focus on training and development.

From DSC:
Heads up law schools. Are you seeing/hearing this!?

  • Are we moving more towards a lifelong learning model within law schools?
  • If not, shouldn’t we be doing that?
  • Are LLM programs expanding quickly enough? Is more needed?

Legal tech and innovation: 3 ways AI supports the evolution of legal ops — from lexology.com

Excerpts:

  1. Simplified legal spend analysis
  2. Faster contract review
  3. Streamlined document management

AI’s Potential for Access to Justice -- a podcast from the Legal Talk Network

 

Accenture announces jaw-dropping $3 billion investment in AI — from venturebeat.com by Carl Franzen; via Superhuman

Excerpt:

The generative AI announcements are coming fast and furious these days, but among the biggest in terms of sheer dollar commitments just landed: Accenture, the global professional services and consulting giant, today announced it will invest $3 billion (with a “b”!) in AI over the next three years in building out its team of AI professionals and AI-focused solutions for its clients.

“There is unprecedented interest in all areas of AI, and the substantial investment we are making in our Data & AI practice will help our clients move from interest to action to value, and in a responsible way with clear business cases,” said Julie Sweet, Accenture’s chairwoman and CEO.

Also related/see:

Artificial intelligence creates 40,000 new roles at Accenture — from computerweekly.com by Karl Flinders
Accenture is planning to add thousands of AI experts to its workforce as part of a $3bn investment in its data and artificial intelligence practice

Why leaders need to evolve alongside generative AI — from fastcompany.com by Kelsey Behringer
Even if you’re not an educator, you should not be sitting on the sidelines watching the generative AI conversation being had around you—hop in.

Excerpts (emphasis DSC):

Leaders should be careful to watch and support education right now. At the end of the day, the students sitting in K-12 and college classrooms are going to be future CPAs, lawyers, writers, and teachers. If you are parenting a child, you have skin in the game. If you use professional services, you have skin in the game. When it comes to education, we all have skin in the game.

Students need to master fundamental skills like editing, questioning, researching, and verifying claims before they can use generative AI exceptionally well.

GenAI & Education: Enhancement, not Replacement — from drphilippahardman.substack.com by Dr. Philipa Hardman
How to co-exist in the age of automation

Excerpts (emphasis DSC):

[On 6/15/23, I joined] colleagues from OpenAI, Google, Microsoft, Stanford, Harvard and other others at the first meeting of the GenAI Summit. Our shared goal [was] to help to educate universities & schools in Europe about the impact of Generative AI on their work.

how can we effectively communicate to education professionals that generative AI will enhance their work rather than replace them?

A recent controlled study found that ChatGPT can help professionals increase their efficiency in routine tasks by ~35%. If we keep in mind that the productivity gains brought by the steam engine in the nineteenth century was ~25%, this is huge.

As educators, we should embrace the power of ChatGPT to automate the repetitive tasks which we’ve been distracted by for decades. Lesson planning, content creation, assessment design, grading and feedback – generative AI can help us to do all of these things faster than ever before, freeing us up to focus on where we bring most value for our students.

Google, one of AI’s biggest backers, warns own staff about chatbots — from reuters.com by Jeffrey Dastin and Anna Tong

Excerpt:

SAN FRANCISCO, June 15 (Reuters) – Alphabet Inc (GOOGL.O) is cautioning employees about how they use chatbots, including its own Bard, at the same time as it markets the program around the world, four people familiar with the matter told Reuters.

The Google parent has advised employees not to enter its confidential materials into AI chatbots, the people said and the company confirmed, citing long-standing policy on safeguarding information.

The economic potential of generative AI: The next productivity frontier — from mckinsey.com
Generative AI’s impact on productivity could add trillions of dollars in value to the global economy—and the era is just beginning.



Preparing for the Classrooms and Workplaces of the Future: Generative AI in edX — from campustechnology.com by Mary Grush
A Q&A with Anant Agarwal


Adobe Firefly for the Enterprise — Dream Bigger with Adobe Firefly.
Dream it, type it, see it with Firefly, our creative generative AI engine. Now in Photoshop (beta), Illustrator, Adobe Express, and on the web.


Apple Vision Pro, Higher Education and the Next 10 Years — from insidehighered.com by Joshua Kim
How this technology will play out in our world over the next decade.



Zoom can now give you AI summaries of the meetings you’ve missed — from theverge.com by Emma Roth


Mercedes-Benz Is Adding ChatGPT to Cars for AI Voice Commands — from decrypt.co by Jason Nelson; via Superhuman
The luxury automaker is set to integrate OpenAI’s ChatGPT chatbot into its Mercedes-Benz User Experience (MBUX) feature in the U.S.


 

Why L&D should be at the forefront of the AI revolution — from managementtoday.co.uk by Bill Borrows
AI means that 50% of all employees will need reskilling or upskilling by 2025, according to the World Economic Forum.

Excerpt (emphasis DSC):

Ernst and Young dug a little deeper. “Today’s disruptive working landscape requires organisations to largely restructure the way they are doing work,” they noted in a bulletin in March this year. “Time now spent on tasks will be equally divided between people and machines. For these reasons, workforce roles will change and so do the skills needed to perform them.”

The World Economic Forum has pointed to this global skills gap and estimates that, while 85 million jobs will be displaced, 50% of all employees will need reskilling and/or upskilling by 2025. This, it almost goes without saying, will require Learning and Development departments to do the heavy-lifting in this initial transformational phase but also in an on-going capacity.

“And that’s the big problem,” says Hardman. “2025 is only two and half years away and the three pillars of L&D – knowledge transference, knowledge reinforcement and knowledge assessment – are crumbling. They have been unchanged for decades and are now, faced by revolutionary change, no longer fit for purpose.”


ChatGPT is the shakeup education needs — from eschoolnews.com by Joshua Sine
As technology evolves, industries must evolve alongside it, and education is no exception–especially when students heavily and regularly rely on edtech

Key points:

  • Education must evolve along with technology–students will expect it
  • Embracing new technologies helps education leverage adaptive technology that engage student interest
  • See related article: AI tools are set to impact tutoring in a big way


Welcome to the new surreal. How AI-generated video is changing film. — from technologyreview.com by Will Douglas Heaven
Exclusive: Watch the world premiere of the AI-generated short film The Frost.

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The Future Of Education – Disruption Caused By AI And ChatGPT: Artificial Intelligence Series 3 Of 5 — from forbes.com by Nicole Serena Silver
Here are some ways AI can be introduced at various age levels


 

 

 

What new grads can expect as they enter the working world — from mckinsey.com by Patrick Guggenberger, Dana Maor, Michael Park, and Patrick Simon

Excerpt:

May 21, 2023 It’s officially the season of caps, gowns, and stoles—and new grads are gearing up for entry into the world of work at a time when organizations are undergoing massive shifts. “The shifts include complex questions about how to organize for speed to shore up resilience, find the right balance between in-person and remote work models, address employees’ declining mental health, and build new institutional capabilities at a time of rapid technological change, among others,” write Patrick Guggenberger, Dana Maor, Michael Park, and Patrick Simon in a new report. These changes have significant implications for structures, processes, and people. How can new grads set themselves up for success in a quickly evolving environment? If you’re a soon-to-be new grad or know one, check out our newly refreshed special collection for insights and interviews on topics including productivity, hybrid work models, worker preferences, tech trends, and much more.


On a somewhat relevant posting (it has to do with career development as well), also see:

From Basic to Brand: How to Build and Use a Purposeful LinkedIn Profile — from er.educause.edu by Ryan MacTaggart and Laurie Burruss
Developing a professional brand helps higher education professionals establish meaningful work-related connections and build credibility in their area of expertise.


 

Below comments/notes are from DSC (with thanks to Roberto Ferraro for this resource):
according to Dan Pink, intrinsic motivation is very powerful — much more powerful for many types of “messy/unclear” cognitive work (vs. clear, more mechanical types of work). What’s involved here according to Pink? Autonomy, mastery, and purpose. 

Dan Pink makes his case in the video below. My question is:

  • If this is true, how might this be applied to education/training/lifelong learning?

From DSC (cont’d):

As Dan mentions, we each know this to be true. For example, for each of our kids, my wife and I introduced them to a variety of things — music, sports, art, etc. We kept waiting for them to discover which thing(s) that THEY wanted to pursue. Perhaps we’ll find out that this was the wrong thing to do. but according to Pink, it’s aligned with the type of energy and productivity that gets released when we pursue something that we want to pursue. Plus creativity flows in this type of setting. 

Again, my thanks to Roberto Ferraro for resurfacing this item as his “One ‘must read’ for this week” item of his newsletter.


Learners need: More voice. More choice. More control. -- this image was created by Daniel Christian

 
 

Upskilling the top priority for L&D leaders, LinkedIn report finds — from hcamag.com by Ksenia Stepanova; with thanks to GSV for this resource
L&D is becoming critical to business strategy – but are leaders keeping up? LinkedIn reveals its latest insights

Excerpt:

Learning and development (L&D) has taken centre stage in recent years, and has become vital to business strategy across the globe. In Singapore, upskilling employees has become the number one priority for L&D professionals in 2023, according to LinkedIn’s 2023 Workplace Learning Report.

 

Send in another victim of industrial disease — from jordanfurlong.substack.com
The legal profession is drowning in psychological and emotional distress. One change, right now, could help save the next generation of lawyers from the flood.

Excerpt:

But don’t make the mistake of thinking this is a problem just at Paul Hastings or in the AmLaw 100. It’s everywhere. Mental distress and emotional anguish are endemic throughout the legal profession, driven by pathologies inextricably intertwined with our malignant cultural impulses and exploitative business models. And it’s getting much worse, very fast.

Take a deep breath, and then work your way through this list of findings from seven separate reports into the legal profession’s state of mental and emotional sickness:

  • Massachusetts: 77% of lawyers reported burnout from their work; almost half thought about leaving their job. 40% considered leaving the profession entirely due to stress. 7% experienced suicide ideation in the weeks before the survey.
  • California and DC: Lawyers were twice as likely as the general population to experience thoughts of suicide, and those with high stress were 22 times more likely to have such thoughts.
  • Midsized law firms: Nearly 3/4 of lawyers, paralegals and administrative professionals at midsized law firms report feeling stress, burnout, or being overwhelmed in the past year.
  • Canada: 59% of legal professionals report psychological distress. 56% report burnout. 24% say they’ve experienced suicidal thoughts at least once since starting practice.
  • UK: 62% of lawyers have experienced burnout as a result of their work in the last year. 57% put “an unmanageable caseload” at the top of their list of stressors at work, followed by a lack of work/life balance (42%).
  • In-house counsel: Legal department lawyers face burnout and attrition internally, and supply chain issues and high inflation externally. “The environment legal departments are operating in now is an extremely challenging one.”
  • Law students: Over 75% reported increased anxiety because of law school-related issues; over 50% reported experiencing depression. A majority reported experiencing anxiety (77%), disrupted sleep (71%), and depression (51%).

Every one of the percentages laid out above is higher for new lawyers, higher for women, higher for visible minorities, and higher for members of the LGBTQ+ community. And all but one of these reports were released just in the first two months of 2023.


From DSC:
One of the enormous surprises that I learned about while working at a law school (from 2018-2021) is the state of mental health within the legal industry. It’s not good. Beware!

Students in college — or to anyone who is thinking about entering law school and then practicing some area of law — get educated on things. Talk to lawyers of all kinds — especially in the area(s) that you are thinking of going into.

Then go forward into your decision with your eyes wide open. Know that you will need to put up some serious boundaries; if you don’t do that, you too may suffer the consequences that many lawyers have had to deal with.

I caught up with an old college friend of mine a year or so ago. He was absolutely exhausted. He was emotionally at the end of his rope. He was the owner of his own law firm and was working non-stop. He didn’t want to disappoint his clients, so he kept saying yes to things…to almost everything in fact. He later got out of owning his own firm — thank God — and went to work for an insurance company.

Furlong: Law school curricula and bar admission programs in every jurisdiction should be upgraded, starting today, to include significant instruction to aspiring lawyers about the deadly serious threats to their lives and health posed by choosing a legal career.

I just want to pass this along because I don’t think many younger students realize the state of mental health and stress within the legal field. And while you’re reflecting on that, you should also pulse-check how AI is impacting the legal field. Along these lines — and also from Jordan Furlong — see:

 

This company adopted AI. Here’s what happened to its human workers — from npr.org by Greg Rosalsky|

Excerpt:

What the economists found offers potentially great news for the economy, at least in one dimension that is crucial to improving our living standards: AI caused a group of workers to become much more productive. Backed by AI, these workers were able to accomplish much more in less time, with greater customer satisfaction to boot. At the same time, however, the study also shines a spotlight on just how powerful AI is, how disruptive it might be, and suggests that this new, astonishing technology could have economic effects that change the shape of income inequality going forward.

The article links to:
Generative AI at Work — from nber.org by Erik Brynjolfsson, Danielle Li & Lindsey R. Raymond

We study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled workers, and minimal impact on experienced and highly skilled workers. We provide suggestive evidence that the AI model disseminates the potentially tacit knowledge of more able workers and helps newer workers move down the experience curve. In addition, we show that AI assistance improves customer sentiment, reduces requests for managerial intervention, and improves employee retention.

 
© 2024 | Daniel Christian