business

Incumbents Strike Back: Insights from the Global C-suite Study [IBM Institute for Business Value]

On 04/20/2018, in 21st century, business, corporate / business world, future, global / globalization, IBM, ideas, innovation, leadership, platforms, reinvent, staying relevant, strategy, surviving, vision/possibilities, workplace, by Daniel Christian

Incumbents Strike Back: Insights from the Global C-suite Study — by the IBM Institute for Business Value

Excerpts:

Dancing with disruption
Incumbents hit their stride
We explore the forces at play in shaping the current competitive environment, the opportunities emerging, and how a balance between stability and dynamism favors the Reinventors.

Trust in the journey
The path to personalization
Here we show how the Reinventors as design thinkers are testing their assumptions and re-orienting their organizations to engage their customers and create bonds based on trust.

Orchestrating the future
The pull of platform business models
This section reveals the step change in capability that occurs as organizations scale their partner networks in new ways. We chart how organizations will need to reconsider their value propositions and allocation of resources to own or participate in platforms.

Innovation in motion
Agility for the enterprise
We delineate how leaders are liberating their employees to experiment and innovate, get up close to customers and thrive in an ever-evolving ecosystem of dynamic teams and partnerships.

12 bad communication habits to break in IT [Rudder]

On 04/18/2018, in business, change, collaboration, communications, corporate / business world, IT in HE, strategy, using teams, workplace, by Daniel Christian

12 bad communication habits to break in IT — from enterprisersproject.com by Carla Rudder
Do you start conversations on the wrong note? Deliver the right message at the wrong time? CIOs share the communication traps that hold individuals and teams back

Excerpt:

Time and time again, CIOs and IT leaders tell us that communication is key to driving great business results. Whether IT leaders are grappling with digital transformation, trying to improve DevOps results, or leading IT culture change, communication often becomes a make-or-break factor in their ability to succeed.

But, like other “soft skills” and emotional intelligence competencies, communication skills aren’t easy to master. And over time, many people fall into bad communication habits that never get repaired.

We asked business and IT leaders to share some of the worst communication practices that hold individuals and teams back. If you are working on increasing transparency between IT and other teams, consider this your checklist for what NOT to do. Also, if you’re a rising IT leader who wants to shine in the eyes of the CIO, listen up…

Students are being prepared for jobs that no longer exist. Here’s how that could change. — from nbcnews.com by Sarah Gonser, The Hechinger Report
As automation disrupts the labor market and good middle-class jobs disappear, schools are struggling to equip students with future-proof skills.

Excerpts:

In many ways, the future of Lowell, once the largest textile manufacturing hub in the United States, is tied to the success of students like Ben Lara. Like many cities across America, Lowell is struggling to find its economic footing as millions of blue-collar jobs in manufacturing, construction and transportation disappear, subject to offshoring and automation.

The jobs that once kept the city prosperous are being replaced by skilled jobs in service sectors such as health care, finance and information technology — positions that require more education than just a high-school diploma, thus squeezing out many of those blue-collar, traditionally middle-class workers.

As emerging technologies rapidly and thoroughly transform the workplace, some experts predict that by 2030 400 million to 800 million people worldwide could be displaced and need to find new jobs. The ability to adapt and quickly acquire new skills will become a necessity for survival.

“We’re preparing kids for these jobs of tomorrow, but we really don’t even know what they are,” said Amy McLeod, the school’s director of curriculum, instruction and assessment. “It’s almost like we’re doing this with blinders on. … We’re doing all we can to give them the finite skills, the computer languages, the programming, but technology is expanding so rapidly, we almost can’t keep up.”

For students like Amber, who would rather do just about anything but go to school, the Pathways program serves another function: It makes learning engaging, maybe even fun, and possibly keeps her in school and on track to graduate.

“I think we’re turning kids off to learning in this country by putting them in rows and giving them multiple-choice tests — the compliance model,” McLeod said. “But my hope is that in the pathways courses, we’re teaching them to love learning. And they’re learning about options in the field — there’s plenty of options for kids to try here.”

A new JPEG format for VR | “A Sneak Peek into Augmented Reality’s Influence on SEO” + 4 other items on AR, VR, & MR

On 04/13/2018, in Apple, Augmented Reality (AR), business, emerging technologies, engagement / engaging students, future, game-changing environment, human-computer interaction (HCI), tools, trends, usability, user experience (UX), vendors, by Daniel Christian

A Sneak Peek into Augmented Reality’s Influence on SEO — from semrush.com by Pradeep Chopra

Excerpt:

AR is here to influence how businesses are going to promote their products/services and also how they optimize for search rankings. It is important to note, AR will impact Search Engine Optimization.
…
Local SEO Becomes More Critical
Augmented reality makes it possible for users to scan their mobile devices and get information on the businesses in their area. The data includes everything from images to ratings to reviews. AR apps have the capability to provide users with location-specific offers and deals – all in a theatrical AR format.

Apps like Yelp and Wikitude are already providing geo-location based AR experiences.

So, if you were to scan a location with your camera, you would be able to see the details of that business along with its latest reviews, ratings, and offers. This will simplify the experience for those searching from a specific geo-location. You must, therefore, ensure and maintain the quality and freshness of your local listings.

Here are some key aspects that you must take care of…

A new JPEG format for virtual reality, drones and self-driving cars — from actu.epfl.ch
The Joint Photographic Experts Group (JPEG), an international committee headed by an EPFL professor, has just unveiled JPEG XS. With this new format, the image-compression process uses less energy, and higher-quality images can be sent with low latency over broadband networks like 5G. JPEG XS will have applications in areas such as virtual reality, augmented reality, space imagery, self-driving cars and professional movie editing.

Excerpt:

Why do virtual reality headsets make users nauseous? One reason is latency, or the almost imperceptible amount of time it takes for a display image to change in response to a user’s head movement. However, the Joint Photographic Experts Group (JPEG) has just introduced a new image compression standard that could resolve this problem. This working group is headed by Touradj Ebrahimi, a professor in EPFL’s School of Engineering (STI).

With JPEG XS, images and videos maintain an extremely high level of quality thanks to a compression process that is simpler and faster – and thus more energy efficient. The compressed files end up being larger, but that’s not a problem thanks to broadband networks such as Wi-Fi and 5G: the aim is to stream the files instead of storing them in smartphones or other devices with limited memory.

This means that you could use your smartphone, tablet or computer to project a high-definition movie or a video game onto a large-screen display almost instantaneously. No cables would be required, and the image quality would be extremely high.

JPEG XS is a new VR video streaming format optimized for 5G and Wi-Fi — from venturebeat.com by Jeremy Horwitz

Excerpt:

Best known for its eponymous and ubiquitous photo standard, the Joint Photographic Experts Group (JPEG) has announced JPEG XS, a new video compression standard designed to stream lossless videos, VR content, and games over wireless networks. Intriguingly, JPEG XS is said to work on current computers with only software updates, while smaller devices will require “next generation” hardware.

Unlike rival video standards, JPEG XS doesn’t attempt maximum compression by using extra processing power or time. It instead presumes that the device will be used on a high-bandwidth 5G cellular or Wi-Fi network and focuses on delivering ultra low latency and superior energy efficiency.

Apple’s In-Depth Work on a Next-Gen Mixed Reality Headset is Simply Mind Boggling in Scope — from patentlyapple.com

Excerpt:

In April 2017 Patently Apple posted a report titled “NASA’s Mission Operations Innovation Lead is now a Senior Manager on Apple’s AR Glasses Team.” A year ago we also posted a report titled “Apple’s Augmented Reality Team is bringing in more Specialists to work on their Future Platform.” Apple has certainly gathered a world class team of experts to develop a whole range of next-gen AR/VR and Mixed Reality headsets, smartglasses and more. Earlier today we posted a report titled “Apple Advances their Head Mounted Display Project by adding a new GUI, an External Camera, Gaming & more.” While Apple has been updating some of the features of this headset, we’re still stuck with a 2008 patent image a headset concept that is somewhat outdated.

Augmented Reality Kit: Quick Start Guide — from cgcookie.com by Jonathan Gonzalez

Excerpt:

Augmented Reality is an exciting new way to develop games and apps that support the use of 3d objects in real world space. If you’ve ever played Pokemon Go then you’re familiar with what Augmented Reality (AR) is. Other popular apps have been sprouting up to take use of AR capabilities for more practical purposes such as Ikea’s catalog, pick your furniture and see how it looks in your place. Regardless of how you use AR for development there are three main resources we can use to develop for various AR capable hardware.

Travel to Mars and learn about the Curiosity Rover in VR — from unimersiv.com

The Law Firm Disrupted: Walmart Won’t Pay You to Cut and Paste [Strom]

On 04/13/2018, in Artificial Intelligence/Agents/LLMs/and Related, business, change, changing business models, disruption, human-computer interaction (HCI), IBM, ideas, innovation, intelligent systems, law schools, productivity / tips and tricks, tools, workplace, by Daniel Christian

The Law Firm Disrupted: Walmart Won’t Pay You to Cut and Paste — from law.com by Roy Strom
The world’s largest retailer, locked in a battle over the future of its business, has developed a tool to help make its many outside lawyers more efficient.

Excerpt (emphasis DSC):

Earlier this week, Walmart Inc. announced it would be rolling out 500 more giant vending machines in its stores to deliver online orders in seconds. The tool is designed to compete with online delivery services from Amazon.com Inc.

The world’s largest retailer also announced this week a tool that will compete (in some sense) with its outside counsel. Walmart has licensed a product from LegalMation that automatically drafts responses and initial discovery requests for employment and slip-and-fall suits filed in California. By this fall, the product should cover those cases in all 50 states.

LegalMation says it takes under two minutes to drag and drop a PDF of a suit into its product and receive a response to that case, in addition to a set of targeted requests for documents, form interrogatories and special interrogatories. That work has traditionally been handled by junior lawyers at Walmart’s outside firms, and LegalMation claims it can take them up to 10 hours to do. The savings on preparing an answer to these complaints is as much as 80 percent, LegalMation said.

“You’re still reviewing the outcome and reviewing the affirmative defenses,” said LegalMation co-founder Thomas Suh, a longtime legal technology advocate. “You’re eliminating the brainless cutting and pasting.”

About six months after the Harvard program, Lee and Suh had drilled down on where to apply AI, and they teamed up with IBM’s Watson to build their product. They also had to develop their own neural network that they said is the “secret sauce” to LegalMation’s ability to parse legalese. “We would not be able to do this without an AI engine like Watson, and likewise I don’t think a product like this would be doable without our neural network,” Lee said.

Also see:

Automation in the Legal Industry: How Will It Affect Recent Law School Grads? — from nationaljurist.com by Martin Pritikin

Excerpt:

A 2017 study by McKinsey Global Institute found that roughly half of all work activities globally have the potential to be automated by technology. A follow-on study (also from McKinsey in 2017) concluded that up to one-third of work activities could be displaced by 2030. What, if any, impacts do these eye-popping findings have on the future on the legal profession, especially for recent law school graduates embarking on their careers?

Recently, it was announced that ROSS, a legal research artificial intelligence platform powered in part by IBM’s Watson technology, was unveiling a new product, EVA, which will not only find applicable cases, but quality check case citations and history. As usual, this latest development has gotten people worried that human lawyers—and, in particular, recent law grads who have traditionally been tasked with legal research—may be on a path to extinction.

Obviously, no one can predict the future with certainty. But if history is any guide, these new technological developments will shift the type of work new lawyers are expected to do, but won’t necessarily eliminate it.

…

We may not be facing a future without lawyers. But it is going to be a future that requires lawyers to learn how to utilize technology effectively to serve their clients—something we should all welcome, not fear.

College of Law Announces the Launch of the Nation’s First Live Online J.D. Program — from law.syr.edu

Excerpt:

The American Bar Association has granted the Syracuse University College of Law a variance to offer a fully interactive online juris doctor program. The online J.D. program will be the first in the nation to combine real-time and self-paced online classes, on-campus residential classes, and experiential learning opportunities.

…
The online J.D. was subject to intense scrutiny and review by legal education experts before the College was granted the variance. Students in the online program will be taught by College of Law faculty, will be held to the same high admission and academic standards as students in the College’s residential program, and will take all courses required by its residential J.D. program.

Also see:

The first fully interactive online J.D. program
The Syracuse University College of Law
SU Law first in nation to offer live online law program
Bar Association grants SU a variance to offer fully interactive online programs

The Psychology of choice: Why less is more [keepitusable.com]

On 04/09/2018, in business, Daniel S. Christian, ideas, more voice more choice more control, psychology, by Daniel Christian

From DSC:
As long-time readers of this Learning Ecosystems blog know, I have posted the following graphic several times, believing that the learning-related “channels” in the future will offer us:

But after seeing the article below, I realized that I needed to further refine this perspective. Because it turns out that too much choice is not necessarily a good thing. In fact, it can be paralyzing to us. Check out the following article to see what I mean.

The Psychology of choice: Why less is more — from keepitusable.com

Excerpt:

Which stall are you most likely to buy from?
Most people think they would be most likely to buy a jar of jam from the stall selling 24, however, research has proved that you are much more likely to buy from the stall selling just 6 types of jam. These findings are from a research study that was conducted by Psychologists Iyengar et al. They found that when it came to buying the jam, 30% of people bought a jar at the stall that sold 6 types, but only 3% of people bought a jar at the stall selling 24 types.

AWS unveils ‘Transcribe’ and ‘Translate’ machine learning services — from business-standard.com

Excerpts:

Amazon “Transcribe” provides grammatically correct transcriptions of audio files to allow audio data to be analyzed, indexed and searched.
Amazon “Translate” provides natural sounding language translation in both real-time and batch scenarios.

Google’s ‘secret’ smart city on Toronto’s waterfront sparks row — from bbc.com by Robin Levinson-King BBC News, Toronto

Excerpt:

The project was commissioned by the publically funded organisation Waterfront Toronto, who put out calls last spring for proposals to revitalise the 12-acre industrial neighbourhood of Quayside along Toronto’s waterfront.

Prime Minister Justin Trudeau flew down to announce the agreement with Sidewalk Labs, which is owned by Google’s parent company Alphabet, last October, and the project has received international attention for being one of the first smart-cities designed from the ground up.

But five months later, few people have actually seen the full agreement between Sidewalk and Waterfront Toronto.

As council’s representative on Waterfront Toronto’s board, Mr Minnan-Wong is the only elected official to actually see the legal agreement in full. Not even the mayor knows what the city has signed on for.

“We got very little notice. We were essentially told ‘here’s the agreement, the prime minister’s coming to make the announcement,'” he said.

“Very little time to read, very little time to absorb.”

Now, his hands are tied – he is legally not allowed to comment on the contents of the sealed deal, but he has been vocal about his belief it should be made public.

“Do I have concerns about the content of that agreement? Yes,” he said.

“What is it that is being hidden, why does it have to be secret?”

From DSC:
Google needs to be very careful here. Increasingly so these days, our trust in them (and other large tech companies) is at stake.

Addendum on 4/16/18 with thanks to Uros Kovacevic for this resource:
Human lives saved by robotic replacements — from injuryclaimcoach.com

Excerpt:

For academics and average workers alike, the prospect of automation provokes concern and controversy. As the American workplace continues to mechanize, some experts see harsh implications for employment, including the loss of 73 million jobs by 2030. Others maintain more optimism about the fate of the global economy, contending technological advances could grow worldwide GDP by more than $1.1 trillion in the next 10 to 15 years. Whatever we make of these predictions, there’s no question automation will shape the economic future of the nation – and the world.

But while these fiscal considerations are important, automation may positively affect an even more essential concern: human life. Every day, thousands of Americans risk injury or death simply by going to work in dangerous conditions. If robots replaced them, could hundreds of lives be saved in the years to come?

In this project, we studied how many fatal injuries could be averted if dangerous occupations were automated. To do so, we analyzed which fields are most deadly and the likelihood of their automation according to expert predictions. To see how automation could save Americans’ lives, keep reading.

Also related to this item is :
How AI is improving the landscape of work — from forbes.com by Laurence Bradford

Excerpts:

There have been a lot of sci-fi stories written about artificial intelligence. But now that it’s actually becoming a reality, how is it really affecting the world? Let’s take a look at the current state of AI and some of the things it’s doing for modern society.

Creating New Technology Jobs
Using Machine Learning To Eliminate Busywork
Preventing Workplace Injuries With Automation
Reducing Human Error With Smart Algorithms

From DSC:
This is clearly a pro-AI piece. Not all uses of AI are beneficial, but this article mentions several use cases where AI can make positive contributions to society.

It’s About Augmented Intelligence, not Artificial Intelligence — from informationweek.com
The adoption of AI applications isn’t about replacing workers but helping workers do their jobs better.

From DSC:
This article is also a pro-AI piece. But again, not all uses of AI are beneficial. We need to be aware of — and involved in — what is happening with AI.

Investing in an Automated Future — from clomedia.com by Mariel Tishma
Employers recognize that technological advances like AI and automation will require employees with new skills. Why are so few investing in the necessary learning?

From MIT Technology Review on 4-2-2018

*Only* 14 percent of the world has to worry about robots taking their jobs. Yay?
The Organization for Economic Cooperation and Development (OECD) has released a major report analyzing the impact of automation on jobs in 32 countries.

Clashing views: In 2016, the OECD said only 9 percent of US and worldwide jobs face a “high degree of automobility.” That was a contradiction of one of the most widely cited reports on jobs and automation, by Oxford researchers Carl Frey and Michael Osborne, who in 2013 said that 47 percent of US jobs were at high risk of being consumed by automation.

What’s new: The OECD’s latest report says that across the countries analyzed, 14 percent of jobs are highly automatable, meaning they have over a 70 percent likelihood of automation. In the US, the study concludes that 10 percent of jobs will likely be lost to automation. An additional 32 percent of global jobs will be transformed and require significant worker retraining.

The big “but”: As the gap between the OECD report and Frey and Osborne’s estimates illustrate, predictions like these aren’t known for their accuracy. In fact, when we compiled all of the studies we could on the subject, we found there are about as many predictions as there are experts.

Also see:

Automation, skills use and training — from oecd-ilibrary.org by Ljubica Nedelkoska and Glenda Quintini

Excerpts:

Here are the study’s key findings.
Across the 32 countries, close to one in two jobs are likely to be significantly affected by automation, based on the tasks they involve. But the degree of risk varies.
…
The variance in automatability across countries is large: 33% of all jobs in Slovakia are highly automatable, while this is only the case with 6% of the jobs in Norway.
…
The cross-country variation in automatability, contrary to expectations, is better explained by the differences in the organisation of job tasks within economic sectors, than by the differences in the sectoral structure of economies.
…
There are upside and downside risks to the figures obtained in this paper. On the upside, it is important to keep in mind that these estimates refer to technological possibilities, abstracting from the speed of diffusion and likelihood of adoption of such technologies….But there are risks on the downside too. First, the estimates are based on the fact that, given the current state of knowledge, tasks related to social intelligence, cognitive intelligence and perception and manipulation cannot be automated. However, progress is being made very rapidly, particularly in the latter two categories.
…
Most importantly, the risk of automation is not distributed equally among workers. Automation is found to mainly affect jobs in the manufacturing industry and agriculture, although a number of service sectors, such as postal and courier services, land transport and food services are also found to be highly automatable.
…
Overall, despite recurrent arguments that automation may start to adversely affect selected highly skilled occupations, this prediction is not supported by the Frey and Osborne (2013) framework of engineering bottlenecks used in this study. If anything, Artificial Intelligence puts more low-skilled jobs at risk than previous waves of technological progress…
…

A striking novel finding is that the risk of automation is the highest among teenage jobs. The relationship between automation and age is U-shaped, but the peak in automatability among youth jobs is far more pronounced than the peak among senior workers.

…
This unequal distribution of the risk of automation raises the stakes involved in policies to prepare workers for the new job requirements. In this context, adult learning is a crucial policy instrument for the re-training and up-skilling of workers whose jobs are being affected by technology. Unfortunately, evidence from this study suggests that a lot needs to be done to facilitate participation by the groups most affected by automation.
…
An analysis of German data suggests that training is used to move to jobs at lower risk of automation.

How Emerging Technologies Are Impacting Industries [Bird]

On 03/31/2018, in 21st century, A/V -- audio/visual, Artificial Intelligence/Agents/LLMs/and Related, Blockchain, bots, business, career development, change, corporate / business world, credentialing, digital learning, education technology, emerging technologies, engineering, experimentation, game-changing environment, health, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, internet, K-12 related, law schools, learning ecosystem, lifelong learning, machine-to-machine communications, pace of change, platforms, society, staying relevant, student-related, surviving, technology (general), tools, trends, Virtual Reality (VR) / worlds / learning, vision/possibilities, by Daniel Christian

How Emerging Technologies Are Impacting Industries — from medium.com by Dylan Bird
An analysis on leading strategies leveraging technology

“AI Changing the Role of Recruiters “+ “Walmart Launches Small Army of Autonomous Scanning Robots” + 2 other items re: AI

On 03/23/2018, in Artificial Intelligence/Agents/LLMs/and Related, bots, business, career development, change, robotics, vendors, workplace, by Daniel Christian

Artificial Intelligence Changing the Role of Recruiters — from swisscognitive.ch

Excerpt:

AI is no substitute for human search professionals, but the technology is going to completely overhaul the people business, say recruiters. A new report from Korn Ferry uncovers how talent professionals feel about the increasing use of big dataBig Data describes data collections so big that humans are not capable of sifting through all of it in a timely manner. However, with the help of algorithms it is usually possible to find patterns within the data so far hidden to human analyzers. and AI in their roles.

From DSC:
I’m hesitant about the presence of AI in terms of talent recruitment. I still would rather have a human being, with lots of experience, gauging whether my resume and background could transfer into a new position. I think AI will get there, but at this point, I’m skeptical and a bit more cautious on this area.

Walmart Launches Small Army Of Autonomous Scanning Robots — from sanfrancisco.cbslocal.com by Kiet Do

Excerpt:

MILPITAS (KPIX 5) – Artificial intelligence will soon be put to work at Walmart stores around the country. And it could be a game-changer for retail. The company is launching a small army of autonomous scanning robots. The robots are 6 feet tall, equipped with an array of lights, cameras, and radar sensors. It then goes up and down each aisle on its own, at 2 to 3 mph, scanning the shelves for empty spots and also checking the price tags. Because the robot uses LIDAR and other video cameras, what the robot actually sees is very similar to what a self-driving car sees.

The Impact Of Artificial Intelligence Over The Next Half Decade — from magazine.startus.cc by Patrick Hogan
Many voices have risen over recent years to warn about the danger of Artificial Intelligence. But, are they justified?

Eight ways AI will change your business in 2018 — from usblogs.pwc.com by Scott Likens

Excerpts:

These are the trends that are beginning to emerge but haven’t caught much attention yet:

AI will impact employers before employees.
AI will simplify work.
AI will help answer data questions.
AI techies are not the only people in the AI talent race.
AI will make cyberattacks (and cyberdefense) more powerful.
AI’s black box and how to open it becomes a priority.
AI will cause nations to spar—and China will advance.
AI—and its control and monitoring—goes beyond tech companies.

235 emerging technology trends that will influence business, government, education, media & society in the coming year. [Future Today Institute]

On 03/20/2018, in Artificial Intelligence/Agents/LLMs/and Related, Augmented Reality (AR), Blockchain, bots, business, career development, change, cloud-based computing / apps / other cloud-related, colleges, community colleges, corporate / business world, corporate universities / corporate training, digital audio, digital learning, digital video, disruption, economics, education, education technology, emerging technologies, engineering, experimentation, future, game-changing environment, global / globalization, health, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, internet, leadership, legislatures / government / legal, media/film, Mixed Reality (MR), mobile technologies, multimedia, Natural Language Processing (NLP), organizational change, pace of change, platforms, political science, programming, reinvent, robotics, society, staying relevant, strategy, surviving, technology (general), tools, training / L&D, trends, universities, Virtual Reality (VR) / worlds / learning, vision/possibilities, voice recognition / voice enabled interfaces, wearables, workplace, XR - extended reality, by Daniel Christian

2018 TECH TRENDS REPORT — from the Future Today Institute
Emerging technology trends that will influence business, government, education, media and society in the coming year.

Description:

The Future Today Institute’s 11th annual Tech Trends Report identifies 235 tantalizing advancements in emerging technologies—artificial intelligence, biotech, autonomous robots, green energy and space travel—that will begin to enter the mainstream and fundamentally disrupt business, geopolitics and everyday life around the world. Our annual report has garnered more than six million cumulative views, and this edition is our largest to date.

Helping organizations see change early and calculate the impact of new trends is why we publish our annual Emerging Tech Trends Report, which focuses on mid- to late-stage emerging technologies that are on a growth trajectory.

In this edition of the FTI Tech Trends Report, we’ve included several new features and sections:

a list and map of the world’s smartest cities
a calendar of events that will shape technology this year
detailed near-future scenarios for several of the technologies
a new framework to help organizations decide when to take action on trends
an interactive table of contents, which will allow you to more easily navigate the report from the bookmarks bar in your PDF reader

01 How does this trend impact our industry and all of its parts?
02 How might global events — politics, climate change, economic shifts – impact this trend, and as a result, our organization?
03 What are the second, third, fourth, and fifth-order implications of this trend as it evolves, both in our organization and our industry?
04 What are the consequences if our organization fails to take action on this trend?
05 Does this trend signal emerging disruption to our traditional business practices and cherished beliefs?
06 Does this trend indicate a future disruption to the established roles and responsibilities within our organization? If so, how do we reverse-engineer that disruption and deal with it in the present day?
07 How are the organizations in adjacent spaces addressing this trend? What can we learn from their failures and best practices?
08 How will the wants, needs and expectations of our consumers/ constituents change as a result of this trend?
09 Where does this trend create potential new partners or collaborators for us?
10 How does this trend inspire us to think about the future of our organization?

With great tech success, comes even greater responsibility — from techcrunch.com by Ron Miller

Excerpts:

As we watch major tech platforms evolve over time, it’s clear that companies like Facebook, Apple, Google and Amazon (among others) have created businesses that are having a huge impact on humanity — sometimes positive and other times not so much.

That suggests that these platforms have to understand how people are using them and when they are trying to manipulate them or use them for nefarious purposes — or the companies themselves are. We can apply that same responsibility filter to individual technologies like artificial intelligence and indeed any advanced technologies and the impact they could possibly have on society over time.
…
We can be sure that Twitter’s creators never imagined a world where bots would be launched to influence an election when they created the company more than a decade ago. Over time though, it becomes crystal clear that Twitter, and indeed all large platforms, can be used for a variety of motivations, and the platforms have to react when they think there are certain parties who are using their networks to manipulate parts of the populace.

But it’s up to the companies who are developing the tech to recognize the responsibility that comes with great economic success or simply the impact of whatever they are creating could have on society.

Why the Public Overlooks and Undervalues Tech’s Power — from morningconsult.com by Joanna Piacenza
Some experts say the tech industry is rapidly nearing a day of reckoning

Excerpts:

5% picked tech when asked which industry had the most power and influence, well behind the U.S. government, Wall Street and Hollywood.
Respondents were much more likely to say sexual harassment was a major issue in Hollywood (49%) and government (35%) than in Silicon Valley (17%).

It is difficult for Americans to escape the technology industry’s influence in everyday life. Facebook Inc. reports that more than 184 million people in the United States log on to the social network daily, or roughly 56 percent of the population. According to the Pew Research Center, nearly three-quarters (73 percent) of all Americans and 94 percent of Americans ages 18-24 use YouTube. Amazon.com Inc.’s market value is now nearly three times that of Walmart Inc.

But when asked which geographic center holds the most power and influence in America, respondents in a recent Morning Consult survey ranked the tech industry in Silicon Valley far behind politics and government in Washington, finance on Wall Street and the entertainment industry in Hollywood.

2018 Workplace Learning Report — from learning.linkedin.com

Excerpts:

The path to opportunity is changing
The short shelf life of skills and a tightening labor market are giving rise to a multitude of skill gaps. Businesses are fighting to stay ahead of the curve, trying to hold onto their best talent and struggling to fill key positions. Individuals are conscious of staying relevant in the age of automation.

Enter the talent development function.
These organizational leaders create learning opportunities to enable employee growth and achievement. They have the ability to guide their organizations to success in tomorrow’s labor market, but they can’t do it alone.
…
Our research answers the talent developer’s most pressing questions:
* How are savvy talent development leaders adapting to the pace of change in today’s dynamic world of work?
* Why do employees demand learning and development resources, but don’t make the time to learn?
* How do executives think about learning and development?
* Are managers the missing link to successful learning programs?

From DSC:
Even though this piece is a bit of a sales pitch for Lynda.com — a great service I might add — it’s still worth checking out. I say this because it brings up a very real trend that I’m trying to bring more awareness to — i.e., the pace of change has changed. Our society is not ready for this new, exponential pace of change. Technologies are impacting jobs and how we do our jobs, and will likely do so for the next several decades. Skills gaps are real and likely growing larger. Corporations need to do their part in helping higher education revise/develop curriculum and they need to offer funds to create new types of learning labs/environments. They need to offer more internships and opportunities to learn new skills.

Hmmm…this is not good news for Uber & Lyft drivers. [Levin] #BusinessModels

On 03/03/2018, in 21st century, business, career development, change, changing business models, corporate / business world, Daniel S. Christian, economics, marketplaces, new business models, policy, society, workplace, by Daniel Christian

Uber and Lyft drivers’ median hourly wage is just $3.37, report finds — from theguardian.com by Sam Levin
Majority of drivers make less than minimum wage and many end up losing money, according to study published by MIT

Excerpt (emphasis DSC):

Uber and Lyft drivers in the US make a median profit of $3.37 per hour before taxes, according to a new report that suggests a majority of ride-share workers make below minimum wage and that many actually lose money.

Researchers did an analysis of vehicle cost data and a survey of more than 1,100 drivers for the ride-hailing companies for the paper published by the Massachusetts Institute of Technology’s Center for Energy and Environmental Policy Research. The report – which factored in insurance, maintenance, repairs, fuel and other costs – found that 30% of drivers are losing money on the job and that 74% earn less than the minimum wage in their states.

The findings have raised fresh concerns about labor standards in the booming sharing economy as companies such as Uber and Lyft continue to face scrutiny over their treatment of drivers, who are classified as independent contractors and have few rights or protections.

“This business model is not currently sustainable,” said Stephen Zoepf, executive director of the Center for Automotive Research at Stanford University and co-author of the paper. “The companies are losing money. The businesses are being subsidized by [venture capital] money … And the drivers are essentially subsidizing it by working for very low wages.”

From DSC:
I don’t know enough about this to offer much feedback and/or insights on this sort of thing yet. But while it’s a bit too early for me to tell — and though I’m not myself a driver for Uber or Lyft — this article prompts me to put this type of thing on my radar.

That is, will the business models that arise from such a sharing economy only benefit a handful of owners or upper level managers or will such new business models benefit the majority of their employees? I’m very skeptical in these early stages though, as there aren’t likely medical or dental benefits, retirement contributions, etc. being offered to their employees with these types of companies. It likely depends upon the particular business model(s) and/or organization(s) being considered, but I think that it’s worth many of us watching this area.

Also see:

T he Economics of Ride-Hailing: Driver Revenue, Expenses and Taxes— from ceepr.mit.edu / MIT Center for Energy and Environmental Policy Research by Stephen Zoepf, Stella Chen, Paa Adu, and Gonzalo Pozo

February 2018

We perform a detailed analysis of Uber and Lyft ride-hailing driver economics by pairing results from a survey of over 1100 drivers with detailed vehicle cost information. Results show that per hour worked, median profit from driving is $3.37/hour before taxes, and 74% of drivers earn less than the minimum wage in their state. 30% of drivers are actually losing money once vehicle expenses are included. On a per-mile basis, median gross driver revenue is $0.59/mile but vehicle operating expenses reduce real driver profit to a median of $0.29/mile. For tax purposes the $0.54/mile standard mileage deduction in 2016 means that nearly half of drivers can declare a loss on their taxes. If drivers are fully able to capitalize on these losses for tax purposes, 73.5% of an estimated U.S. market $4.8B in annual ride-hailing driver profit is untaxed.

Keywords: Transportation, Gig Economy, Cost-Benet Analysis, Tax policy, Labor Center
Full Paper | Research Brief

——-

Addendum on 3/7/18:

The ride-hailing wage war continues

How much do Lyft and Uber drivers really make? After reporting in a study that their median take-home pay was just 3.37/hour—and then getting called out by Uber’s CEO—researchers have significantly revised their findings.

Closer to a living wage: Lead author Stephen Zoepf of Stanford University released a statement on Twitter saying that using two different methods to recalculate the hourly wage, they find a salary of either $8.55 or $10 per hour, after expenses. Zoepf’s team will be doing a larger revision of the paper over the next few weeks.

Still low-balling it?: Uber and Lyft are adamant that even the new numbers underestimate what drivers are actually paid. “While the revised results are not as inaccurate as the original findings, driver earnings are still understated,” says Lyft’s director of communications Adrian Durbin.

The truth is out there: Depending on who’s doing the math, estimates range from $8.55 (Zoepf, et al.) up to over $21 an hour (Uber). In other words, we’re nowhere near a consensus on how much drivers in the gig-economy make.

——-

Personalized Learning Meets AI With Watson Classroom — from gettingsmart.com by Erin Gohl

Excerpt (emphasis DSC):

Teaching is truly a Herculean challenge. Even the very best teachers can keep only so many of these insights in their heads and make only so many connections between expectations and circumstances. They can be aware of only a fraction of the research on best practices. They have only so much time to collaborate and communicate with the other adults in a particular student’s life to share information and insights. To be the best of themselves, teachers need to have access to a warehouse of information, a research assistant to mine best practices, note takers to gather and record information on each student, a statistician to gauge effective practices, and someone to collaborate with to distill the next best step with each student. In recent years, a plethora of vendors have developed software solutions that promise to simplify this process and give schools and teachers the answers to understand and address the individual needs of each student. One of the most promising, which I recently had a chance to learn about, is IBM’s Watson Classroom.

…

IBM is clear about what makes Watson different than existing solutions. First of all, it is a cognitive partner; not a solution. Secondly, it does not require proprietary or additional assessments, curriculum, or content. It uses whatever a district has in place. But it goes beyond the performance of tiering difficulty, pace, and reading level that is now standard fare for the solutions promising individualized, adaptive and personalized learning. Watson takes the stew of data from existing systems (including assessments, attendance records, available accommodations), adds the ability to infer meaning from written reports, and is able to connect the quality of the result to the approach that was taken. And then adjust the next recommendation based on what was learned. It is artificial intelligence (AI) brought to education that goes far beyond the adaptive learning technologies of today.

…

Watson Classroom is currently being piloted in 12 school districts across the country. In those classrooms, Watson Classroom is utilizing cutting-edge computing power to give teachers a full range of support to be the best versions of themselves. Watson is facilitating the kind of education the great teachers strive for every day–one where learning is truly personalized for each and every student. Bringing the power of big data to the interactions between students and teachers can help assure that every student reaches beyond our expectations to achieve their full potential.

Learn with Google AI: Making ML education available to everyone — from blog.google

Excerpt:

To help everyone understand how AI can solve challenging problems, we’ve created a resource called Learn with Google AI. This site provides ways to learn about core ML concepts, develop and hone your ML skills, and apply ML to real-world problems. From deep learning experts looking for advanced tutorials and materials on TensorFlow, to “curious cats” who want to take their first steps with AI, anyone looking for educational content from ML experts at Google can find it here.

Learn with Google AI also features a new, free course called Machine Learning Crash Course (MLCC). The course provides exercises, interactive visualizations, and instructional videos that anyone can use to learn and practice ML concepts.

7 Ways Chatbots and AI are Disrupting HR — from chatbotsmagazine.com
Enterprises are embracing AI for automating human resources

Excerpt:

Chatbots and AI have become household names and enterprises are taking notice. According to a recent Forrester survey, roughly “85% of customer interactions within an enterprise will be with software robots in five years’ time” and “87% of CEOs are looking to expand their AI workforce” using AI bots.

In an effort to drive increased labor efficiencies, reduce costs, and deliver better customer/employee experiences enterprises are quickly introducing AI, machine learning, and natural language understanding as core elements of their digital transformation strategy in 2018.

Human resources (HR) is one area ripe for intelligent automation within an enterprise. AI-powered bots for HR are able to streamline and personalize the HR process across seasonal, temporary, part-time, and full-time employees.

…
There are 7 ways in which enterprises can use HR bots to drive increased labors efficiencies, reduced costs, and better employee experiences:

Recruitment
Onboarding
Company Policy FAQs
Employee Training
Common Questions
Benefits Enrollment
Annual Self-Assessment/Reviews

From DSC:
Again, this article paint a bit too rosy of a picture for me re: the use of AI and HR, especially in regards to recruiting employees.

Implementation of AI into eLearning. Interview with Christopher Pappas — from joomlalms.com by Darya Tarliuk

Excerpt:

Every day we hear more and more about the impact that Artificial Intelligence gains in every sphere of our life. In order to discover how AI implementation is going to change the eLearning we decided to ask Christopher Pappas to share his views and find out what he thinks about it. Christopher is an experienced eLearning specialist and the Founder of the eLearning Industry’s Network.

…
How to get ready preparing course materials now, while considering the future impact of AI?
Christopher: Regardless of whether you plan to adopt an AI system as soon as they’re available to the mass market or you opt to hold off (and let others work out the glitches), infrastructure is key. You can prepare your course materials now by developing course catalogs, microlearning online training repositories, and personalized online training paths that fall into the AI framework. For example, the AI system can easily recommend existing resources based on a learners’ assessment scores or job duties. All of the building blocks are in place, allowing the system to focus on content delivery and data analysis.

Can You Trust Intelligent Virtual Assistants? — from nojitter.com by Gary Audin
From malicious hackers to accidental voice recordings, data processed through virtual assistants may open you to security and privacy risks.

Excerpt:

Did you know that with such digital assistants your voice data is sent to the cloud or another remote location for processing? Is it safe to talk in front of your TV remote? Are you putting your business data at risk of being compromised by asking Alexa to start your meeting?

Thanks, Robots! Now These Four Non-Tech Job Skills Are In Demand — from fastcompany.com by Christian Madsbjerg
The more we rely on AI and machine learning, the more work we need social scientists and humanities experts to do.

Excerpt:

Automation isn’t a simple struggle between people and technology, with the two sides competing for jobs. The more we rely on robots, artificial intelligence (AI), and machine learning, the clearer it’s become just how much we need social scientists and humanities experts–not the reverse.

These four skills in particular are all unique to us humans, and will arguably rise in value in the coming years, as more and more companies realize they need the best of both worlds to unleash the potential from both humans and machines.

Learning Ecosystems

Incumbents Strike Back: Insights from the Global C-suite Study [IBM Institute for Business Value]

12 bad communication habits to break in IT [Rudder]

A new JPEG format for VR | “A Sneak Peek into Augmented Reality’s Influence on SEO” + 4 other items on AR, VR, & MR

The Psychology of choice: Why less is more [keepitusable.com]

2018 Workplace Learning Report [LinkedIn.com]

Hmmm…this is not good news for Uber & Lyft drivers. [Levin] #BusinessModels

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