business

FTI 2020 Trend Report for Entertainment, Media, & Technology [FTI]

On 11/13/2019, in 21st century, 24x7x365 access, 3D, A/V -- audio/visual, Amazon, analytics, Apple, Artificial Intelligence/Agents/LLMs/and Related, Asia, Augmented Reality (AR), Australia, Blockchain, bots, business, Canada, career development, change, changing business models, cloud-based computing / apps / other cloud-related, collaboration, communications, computer science, content development, aggregation, repositories, convergence, corporate / business world, creativity, digital audio, digital photography, digital video, drama/theater, education technology, educational games / serious games, emerging technologies, engagement / engaging students, engineering, entrepreneurship, Europe, experimentation, Facebook / Meta Platforms, future, game-changing environment, generational differences, global / globalization, Google, human-computer interaction (HCI), IBM, ideas, immersion, India, innovation, intelligent systems, interactivity, internet, law schools, leadership, learning ecosystem, legislatures / government / legal, media/film, Microsoft, Mixed Reality (MR), multimedia, Natural Language Processing (NLP), Near Field Communication (NFC), parents/guardians, photography, platforms, policy, privacy, programming, psychology, publishing, robotics, smart/connected TV, social learning / networks, social media, society, strategy, streams of content, technology (general), telecommunications, television, tools, trends, United States, vendors, Virtual Reality (VR) / worlds / learning, vision/possibilities, voice recognition / voice enabled interfaces, wearables, workplace, XR - extended reality, youth, by Daniel Christian

FTI 2020 Trend Report for Entertainment, Media, & Technology — from futuretodayinstitute.com

Our 3rd annual industry report on emerging entertainment, media and technology trends is now available.

157 trends
28 optimistic, pragmatic and catastrophic scenarios
10 non-technical primers and glossaries
Overview of what events to anticipate in 2020
Actionable insights to use within your organization

KEY TAKEAWAYS

Synthetic media offers new opportunities and challenges.
Authenticating content is becoming more difficult.
Regulation is coming.
We’ve entered the post-fixed screen era.
Voice Search Optimization (VSO) is the new Search Engine Optimization (SEO).
Digital subscription models aren’t working.
Advancements in AI will mean greater efficiencies.

Welcome to the future! The future of work is… — from gettingsmart.com

Excerpt:

The future of work is here, and with it, new challenges — so what does this mean for teaching and learning? It means more contribution and young people learning how to make a difference. In our exploration of the #futureofwork, sponsored by eduInnovation and powered by Getting Smart, we dive into what’s happening, what’s coming and how schools might prepare.

As pressure to upskill grows, 5 models emerge [Dulin Salisbury]

On 11/12/2019, in business, corporate / business world, corporate universities / corporate training, lifelong learning, professional development, training / L&D, workplace, by Daniel Christian

As pressure to upskill grows, 5 models emerge — from forbes.com by Allison Dulin Salisbury

Excerpt:

The Business Roundtable made big news in August when it redefined the role of corporations to focus on not just share price, but stakeholders. According to the nearly 200 CEOS who joined the statement, making that shift requires that employers not only compensate employees fairly, and provide “important benefits,” it “includes supporting them through training and education that help develop new skills for a rapidly changing world.”

Whatever your preferred statistics, the message is clear: Millions of American workers need new skills, and that number is only set to grow. This talent mismatch isn’t just bad for individuals, it’s a challenge to businesses’ continued productivity and growth. That makes investments that help workers build new skills, and chart a course toward economic mobility, not only mission-aligned—but a business imperative.

In response to a growing imperative, we are experiencing a sort of renaissance at the intersection of education and corporate training.

REALLY?!!! “A face-scanning algorithm increasingly decides whether you deserve the job”

On 11/06/2019, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, business, career development, ethics, law schools, legal technologies, legislatures / government / legal, morals/values, society, sociology, the downsides of how people use tech, tools, United States, vendors, by Daniel Christian

A face-scanning algorithm increasingly decides whether you deserve the job — from washingtonpost.com by Drew Harwell
HireVue claims it uses artificial intelligence to decide who’s best for a job. Outside experts call it ‘profoundly disturbing.’

Excerpt:

An artificial intelligence hiring system has become a powerful gatekeeper for some of America’s most prominent employers, reshaping how companies assess their workforce — and how prospective employees prove their worth.

Designed by the recruiting-technology firm HireVue, the system uses candidates’ computer or cellphone cameras to analyze their facial movements, word choice and speaking voice before ranking them against other applicants based on an automatically generated “employability” score.

The system, they argue, will assume a critical role in helping decide a person’s career. But they doubt it even knows what it’s looking for: Just what does the perfect employee look and sound like, anyway?

“It’s a profoundly disturbing development that we have proprietary technology that claims to differentiate between a productive worker and a worker who isn’t fit, based on their facial movements, their tone of voice, their mannerisms,” said Meredith Whittaker, a co-founder of the AI Now Institute, a research center in New York.

From DSC:
If you haven’t been screened out by an algorithm from an Applicant Tracking System recently, then you haven’t been looking for a job in the last few years. If that’s the case:

Then you might not be very interested in this posting.
You will be very surprised in the future, when you do need to search for a new job.

Because the truth is, it’s very difficult to get the eyes of a human being to even look at your resume and/or to meet you in person. The above posting/article should disturb you even more. I don’t think that the programmers have programmed everything inside an experienced HR professional’s mind.

Also see:

In case after case, courts reshape the rules around AI — from muckrock.com
AI Now Institute recommends improvements and highlights key AI litigation
Excerpt:
When undercover officers with the Jacksonville Sheriff’s Office bought crack cocaine from someone in 2015, they couldn’t actually identify the seller. Less than a year later, though, Willie Allen Lynch was sentenced to 8 years in prison, picked through a facial recognition system. He’s still fighting in court over how the technology was used, and his case and others like it could ultimately shape the use of algorithms going forward, according to a new report.

Law librarians & the future of law firms [Furlong]

On 10/28/2019, in analytics, Artificial Intelligence/Agents/LLMs/and Related, business, career development, change, emerging technologies, future, game-changing environment, law schools, legal technologies, legislatures / government / legal, library / librarians, workplace, by Daniel Christian

Law librarians & the future of law firms — from aallnet.org by Jordan Furlong

Excerpt:

Law firms that want to win the highest-value, most complex work from clients will need more than just smart lawyers. They will need powerful knowledge engines to augment and amplify the skills of those lawyers, while also constituting capital assets that accrue in size and value every year. Law libraries and legal information professionals hold the key to assembling and growing such engines, and they are, therefore, the key to the future sustainability and competitiveness of the firms themselves.

What happens when employers can read your facial expressions? — from nytimes.com by Evan Selinger and Woodrow Hartzog
The benefits do not come close to outweighing the risks.

Excerpts:

The essential and unavoidable risks of deploying these tools are becoming apparent. A majority of Americans have functionally been put in a perpetual police lineup simply for getting a driver’s license: Their D.M.V. images are turned into faceprints for government tracking with few limits. Immigration and Customs Enforcement officials are using facial recognition technology to scan state driver’s license databases without citizens’ knowing. Detroit aspires to use facial recognition for round-the-clock monitoring. Americans are losing due-process protections, and even law-abiding citizens cannot confidently engage in free association, free movement and free speech without fear of being tracked.

“Notice and choice” has been an abysmal failure. Social media companies, airlines and retailers overhype the short-term benefits of facial recognition while using unreadable privacy policies and vague disclaimers that make it hard to understand how the technology endangers users’ privacy and freedom.

From DSC:
This article illustrates how far behind the legal realm is in the United States when we look at where our society is at with wrestling with emerging technologies. Dealing with this relatively new *exponential* pace of change is very difficult for many of our institutions to deal with (higher education and the legal realm come to my mind here).

Exploring Artificial Intelligence and the Law [Brudner]

On 10/19/2019, in 21st century, Artificial Intelligence/Agents/LLMs/and Related, business, computer science, corporate / business world, law schools, legal technologies, legislatures / government / legal, workplace, by Daniel Christian

Exploring Artificial Intelligence and the Law — a presentation/video by Avi Brudner, from blue J Legal

The Future Ready Lawyer — from Wolters Kluwer

Excerpts:

Leveraging technology as a strategic advantage is characteristics of high-performing businesses and professionals around the world. The same is true for the legal sector. Technology is a differentiator, and will become even more important as legal professionals recognize and leverage the unprecedented insights, capabilities and efficiencies that technology delivers. In addition, the emerging legal ecosystems will demand it, as tech-empowered players outside of the traditional legal profession continue to enter and disrupt the market.

From DSC:
It’s interesting to note how many times the words “technology” (205 times) and/or the word “technologies” (77 times) appear in that report.

Big money is betting on legal industry transformation [Cohen]

On 10/07/2019, in Amazon, business, career development, change, changing business models, corporate / business world, Cost of legal services - including access, emerging technologies, entrepreneurship, Google, law schools, legal technologies, legislatures / government / legal, new business models, platforms, technology (general), tools, workplace, by Daniel Christian

Big money is betting on legal industry transformation — from forbes.com by Mark Cohen

Excerpts:

Law has been big business for decades, but only recently has significant venture capital, private equity, and entrepreneur money been pumped into the legal sector. Last year saw an eye-popping 718% increase in legal industry investment, and this year’s capital infusion through the third-quarter has already surpassed last year’s $1 billion total and could well double it. Capital is turbocharging customer-centric providers that are leveraging technology, process, new skillsets, and data to transform the legal function and the delivery of legal services.

…
Teaser alert: what’s to prevent Amazon, Google, or some other tech giant from entering the legal space, creating a global platform, injecting billions into infrastructure and talent, creating a global legal services hub that connects consumers with global legal delivery sources as never before imagined? Short answer: the inclination to do so.

Legal delivery has morphed into a three-legged stool supported by legal, technological, and business expertise.

Information Technology (IT) skills and jobs are widely misunderstood to be housed primarily in the tech sector, and they are also thought to be inaccessible to all but a small minority of people who have focused intently on computer science. Building on our prior research efforts and mining a database of more than 150 million unique online U.S. job postings, Oracle Academy and Burning Glass Technologies produce new evidence that neither of these perceptions are borne out by data. To the contrary, 90% of IT skills and jobs are concentrated in 10 non-tech industries, leaving only 10% in the tech sector. The rapid growth of IT jobs is more than 50% greater in non-tech industries than in tech industries.

Someone is always listening — from Future Today Institute

Excerpt:

Very Near-Futures Scenarios (2020 – 2022):

Optimistic: Big tech and consumer device industries agree to a single set of standards to inform people when they are being listened to. Devices now emit an audible ping and/ or a visible light anytime they are actively recording sound. While they need to store data in order to improve natural language understanding and other important AI systems, consumers now have access to a portal and can see, listen to, and erase their data at any time. In addition, consumers can choose to opt-out of storing their data to help improve AI systems.
Pragmatic: Big tech and consumer device industries preserve the status quo, which leads to more cases of machine eavesdropping and erodes public trust. Federal agencies open investigations into eavesdropping practices, which leads to a drop in share prices and a concern that more advanced biometric technologies could face debilitating regulation.
Catastrophic: Big tech and consumer device industries collect and store our conversations surreptitiously while developing new ways to monetize that data. They anonymize and sell it to developers wanting to create their own voice apps or to research institutions wanting to do studies using real-world conversation. Some platforms develop lucrative fee structures allowing others access to our voice data: business intelligence firms, market research agencies, polling agencies, political parties and individual law enforcement organizations. Consumers have little to no ability to see and understand how their voice data are being used and by whom. Opting out of collection systems is intentionally opaque. Trust erodes. Civil unrest grows.

Action Meter:

Watchlist:

Google; Apple; Amazon; Microsoft; Salesforce; BioCatch; CrossMatch; ThreatMetrix; Electronic Frontier Foundation; World Privacy Forum; American Civil Liberties Union; IBM; Baidu; Tencent; Alibaba; Facebook; Electronic Frontier Foundation; European Union; government agencies worldwide.

Microsoft President: Democracy Is At Stake. Regulate Big Tech — from npr.org by Aarti Shahani

Excerpts:

Regulate us. That’s the unexpected message from one of the country’s leading tech executives. Microsoft President Brad Smith argues that governments need to put some “guardrails” around engineers and the tech titans they serve.

If public leaders don’t, he says, the Internet giants will cannibalize the very fabric of this country.

“We need to work together; we need to work with governments to protect, frankly, something that is far more important than technology: democracy. It was here before us. It needs to be here and healthy after us,” Smith says.

“Almost no technology has gone so entirely unregulated, for so long, as digital technology,” Smith says.

What enterprises intend to do with artificial intelligence [McKendrick]

On 09/10/2019, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, business, corporate / business world, corporate universities / corporate training, intelligent systems, legal technologies, technology (general), tools, training / L&D, workplace, by Daniel Christian

What enterprises intend to do with artificial intelligence — from zdnet.com by Joe McKendrick
Survey shows business process automation and customer support are the low-hanging fruit with initial AI rollouts, but many organizations are moving on to tackle data analytics.

Excerpt:

The leading categories of use cases seeing AI investments and work include the following:

Business process automation 49%
Customer support/Chatbots 47%
Data extraction 43%
Contract analytics 28%
Voice/video processing/imaging 25%

An artificial-intelligence first: Voice-mimicking software reportedly used in a major theft — from washingtonpost.com by Drew Harwell

Excerpt:

Thieves used voice-mimicking software to imitate a company executive’s speech and dupe his subordinate into sending hundreds of thousands of dollars to a secret account, the company’s insurer said, in a remarkable case that some researchers are calling one of the world’s first publicly reported artificial-intelligence heists.

The managing director of a British energy company, believing his boss was on the phone, followed orders one Friday afternoon in March to wire more than $240,000 to an account in Hungary, said representatives from the French insurance giant Euler Hermes, which declined to name the company.

From DSC:
Needless to say, this is very scary stuff here! Now what…? Who in our society should get involved to thwart this kind of thing?

Programmers?
Digital audio specialists?
Legislators?
Lawyers?
The FBI?
Police?
Other?

Addendum on 9/12/19:

Watch Out For That Email From Management: The Latest Scams Targeting Lawyers — from by Hannah Roberts
Several firms have been targeted by phishing scams in recent months, but why are cyber criminals so drawn to law firms and how can management safeguard their businesses?

After 40 Years of Constant Change, What’s Next for the Legal Industry? — from law.com by Dan Packel
Few could have anticipated the dramatic shift in scope and scale the industry has undergone since The American Lawyer’s founding 40 years ago. We asked some of the law’s brightest thinkers what we can expect over the next 10.

Excerpts (emphasis DSC):

Technology and Upheaval
While it’s easy to conclude that the technological revolution that’s already been unleashed will continue to drive transformation over the next 10 years, it’s harder to pinpoint how.

Expect more and more tasks to become subject to automation—not just contracts and e-discovery but also areas like trademarks and due diligence for mergers, for starters.

Technology and artificial intelligence on their own are noteworthy, but what’s more compelling is the impact they will have on how firms are structured.

“Everything that can be taken out of the hands of subject-matter experts and handed over to the process experts and technologists will be,” says Orrick, Herrington & Sutcliffe Chairman and CEO Mitch Zuklie. “There will be far fewer associates sitting in rooms with documents and more strategic partnerships among law firms and legal tech providers.”

This transition could help chip away at the supremacy of the billable hour.
…
Not only will technology move up the value chain for litigation, it will also emerge as a greater player on the deal side. Jae Um, director of pricing strategy at Baker McKenzie, expects to see a much greater focus on compliance and regulatory technology in the next five years.

As AI solutions, which depend upon machine learning, are slowly deployed in the marketplace, their efficacy will inevitably grow.

How about a little wild speculation to wrap this up? With more nonlawyer specialists finding professional homes in law firms, it’s a short leap to hybrids between law firms and professional services operations. Imagine consultants and accountants working together with lawyers and technologists to solve clients’ increasingly complex problems. And what about a high-profile merger between a Big Four firm and a global law firm? I wouldn’t rule it out.

Learning Ecosystems

As pressure to upskill grows, 5 models emerge [Dulin Salisbury]

Big money is betting on legal industry transformation [Cohen]

The Rising Demand for IT Skills in Non-Tech Industries [Oracle & Burning Glass Technologies]

Microsoft President: Democracy Is At Stake. Regulate Big Tech [Shahani]

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