Artificial Intelligence/Agents/LLMs/and Related

Chatbots — are they on your radar?

On 03/07/2017, in 21st century, Artificial Intelligence/Agents/LLMs/and Related, bots, colleges, communications, community colleges, Daniel S. Christian, emerging technologies, experimentation, game-changing environment, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, interactivity, productivity / tips and tricks, universities, by Daniel Christian

From DSC:
Chatbots were another one of the topics I mentioned at the Next Generation Learning Spaces Conference last week. For those of us working within higher education, chatbots need to be on our radars!

An article from today on this:

Using AI Chatbots to Freeze ‘Summer Melt’ in Higher Ed — from campustechnology.com by Sri Ravipati
Excerpt:
Students who accept offers of admission into a college or university don’t always show up for fall enrollment — a phenomenon known as “summer melt.” It’s a problem that Georgia State University (GSU) is all too familiar with: The institution’s summer melt rates have increased from 12 percent to nearly 19 percent in recent years. With traditional methods of reaching students (i.e. snail mail, e-mail and phone calls) producing feeble results, GSU decided to try another approach: smart text messaging.

According to a recent case study, GSU was well aware of the advantages of communicating with students via text messages, but was concerned about the additional workload that text messaging students would place on existing staff. So, the university partnered with AdmitHub, a Boston-based ed tech startup, to test out text-based intervention. AdmitHub works with higher ed institutions to create a virtual “campus coach” that embodies the collective knowledge and unique spirit of a school’s community. It integrates conversational artificial intelligence (AI) with human expertise to guide students to and through college.

One of the slides from my presentation on this:

Summer 2017 Human++ — fromcambridge.nuvustudio.com
Human-Machine Intelligence, Hacking Drones, Bio Fashion, Augmented Video Games, Aerial Filmmaking, Smart Tools, Soft Robotics and more!

Excerpt:

NuVu is a place where young students grow their spirit of innovation. They use their curiosity and creativity to explore new ideas, and make their concepts come to life through our design process. Our model is based on the architecture studio model, and every Summer we use imaginative themes to frame two-week long Studios in which students dive into hands-on design, engineering, science, technology, art and more!

Will #blockchain technologies create a situation where colleges/U’s are only 1 source of credentials for a learner’s cloud-based, lifelong learning profile? [Christian]

On 03/04/2017, in 21st century, Artificial Intelligence/Agents/LLMs/and Related, Blockchain, career development, cloud-based computing / apps / other cloud-related, colleges, community colleges, competency-based learning/education, Daniel S. Christian, data related items, emerging technologies, experimentation, higher education, ideas, innovation, learner profiles, learning agents, learning ecosystem, Learning from the Living [Class] Room, lifelong learning, Microsoft, MOOCs -- Massive Open Online Courses, traditional / tradition, training / L&D, trends, universities, vendors, workplace, by Daniel Christian

From DSC:
At the recent Next Generation Learning Spaces Conference, in my introductory piece for our panel discussion, I relayed several ideas/areas that should be on our institutions’ radars. That is, at least someone at each of our institutions of higher education should be aware of these things and be pulse-checking them as time goes by.

One of these ideas/areas involved the use of blockchain technologies:

If #blockchain technologies are successful within the financial/banking world, then it’s highly likely that other use cases will be developed as well (i.e., the trust in blockchain-enabled applications will be there already).

Along those lines, if that occurs, then colleges and universities are likely to become only 1 of the feeds into someone’s cloud-based, lifelong learning profile. I’ve listed several more sources of credentials below:

Given the trend towards more competency-based education (CBE) and the increased experimentation with badges, blockchain could increasingly move onto the scene.

In fact, I could see a day when an individual learner will be able to establish who can and can’t access their learner profile, and who can and can’t feed information and updates into it.

Artificial intelligence and big data also come to mind here…and I put Microsoft on my radar a while back in this regard; as Microsoft (via LinkedIn and Lynda.com) could easily create online-based marketplaces matching employers with employees/freelancers.

Along these lines, see:

The Mainstreaming of Alternative Credentials in Postsecondary Education — from by Deborah Keyek-Franssen
Excerpt:
- The Context of Alternative Credentials
  The past few years have seen a proliferation of new learning credentials ranging from badges and bootcamp certifications to micro-degrees and MOOC certificates. Although alternative credentials have been part of the fabric of postsecondary education and professional development for decades—think prior learning assessments like Advanced Placement or International Baccalaureate exams, or industry certifications—postsecondary institutions are increasingly unbundling their degrees and validating smaller chunks of skills and learning to provide workplace value to traditional and non-traditional students alike.Many are experimenting with alternative credentials to counter the typical binary nature of a degree. Certifications of learning or skills are conferred after the completion of a course or a few short courses in a related field. Students do not have to wait until all requirements for a degree are met before receiving a certificate of learning, but instead can receive one after a much shorter period of study. “Stackable” credentials are combined to be the equivalent of an undergraduate or graduate certificate (a micro-degree), or even a degree.
- The National Discussion of Alternative Credentials
  Discussions of alternative credentials are often responses to a persistent and growing critique of traditional higher educational institutions’ ability to meet workforce needs, especially because the cost to students for a four-year degree has grown dramatically over the past several decades. The increasing attention paid to alternative credentials brings to the fore questions such as what constitutes a postsecondary education, what role universities in particular should play vis-à-vis workforce development, and how we can assess learning and mastery.

Addendums added on 3/4/17, that show that this topic isn’t just for higher education, but could involve K-12 as well:

Growth of AI Means We Need To Retrain Workers… Now [Wibberley]

On 03/03/2017, in Artificial Intelligence/Agents/LLMs/and Related, business, career development, corporate / business world, corporate universities / corporate training, disruption, reinvent, robotics, society, staying relevant, surviving, trends, Uncategorized, workplace, by Daniel Christian

Growth of AI Means We Need To Retrain Workers… Now — from forbes.com by Ryan Wibberley

Excerpt:

On the more positive side, AI could take over mundane, repetitive tasks and enable the workers who perform them to take on more interesting and rewarding work. But that will also mean many workers will need to be retrained. If you’re in a business where AI-based automation could be a potentially significant disruptor, then the time to invest in worker training and skill development is now. One could argue that AI will impact just about every industry. For example, in the financial services industry, we have already seen the creation of the robo advisor. While I don’t believe that the robo advisor will fully replace the human financial advisor because of the emotional aspects of investing, I do believe that it will play a part in the relationship with an advisor and his/her client.

Reflections on “HarvardX rolls out new adaptive learning feature in online course” [Lestch]

On 02/22/2017, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, attention, change, cloud-based computing / apps / other cloud-related, CMS/LMS, colleges, community colleges, computer science, corporate / business world, corporate universities / corporate training, Daniel S. Christian, data related items, distance education, education, education reform, education technology, elearning, emerging technologies, engagement / engaging students, future, future of higher education, game-changing environment, heutagogy, higher education, human-computer interaction (HCI), IBM, ideas, innovation, instructional design, intelligent systems, intelligent tutoring, K-12 related, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, learning preferences, lifelong learning, microlearning, MOOCs -- Massive Open Online Courses, more voice more choice more control, online learning, online tutoring, passions, pedagogy, personalized/customized learning, platforms, teachers, teaching & learning, training / L&D, United States, by Daniel Christian

HarvardX rolls out new adaptive learning feature in online course — from edscoop.com by Corinne Lestch
Students in MOOC adaptive learning experiment scored nearly 20 percent better than students using more traditional learning approaches.

Excerpt:

Online courses at Harvard University are adapting on the fly to students’ needs.

Officials at the Cambridge, Massachusetts, institution announced a new adaptive learning technology that was recently rolled out in a HarvardX online course. The feature offers tailored course material that directly correlates with student performance while the student is taking the class, as well as tailored assessment algorithms.

HarvardX is an independent university initiative that was launched in parallel with edX, the online learning platform that was created by Harvard and Massachusetts Institute of Technology. Both HarvardX and edX run massive open online courses. The new feature has never before been used in a HarvardX course, and has only been deployed in a small number of edX courses, according to officials.

From DSC:
Given the growth of AI, this is certainly radar worthy — something that’s definitely worth pulse-checking to see where opportunities exist to leverage these types of technologies. What we now know of as adaptive learning will likely take an enormous step forward in the next decade.

IBM’s assertion rings in my mind:

I’m cautiously hopeful that these types of technologies can extend beyond K-12 and help us deal with the current need to be lifelong learners, and the need to constantly reinvent ourselves — while providing us with more choice, more control over our learning. I’m hopeful that learners will be able to pursue their passions, and enlist the help of other learners and/or the (human) subject matter experts as needed.

I don’t see these types of technologies replacing any teachers, professors, or trainers. That said, these types of technologies should be able to help do some of the heavy teaching and learning lifting in order to help someone learn about a new topic.

Again, this is one piece of the Learning from the Living [Class] Room that we see developing.

It’s Here! Get the 2017 NMC Horizon Report

Earlier this week, the New Media Consortium (NMC) and the EDUCAUSE Learning Initiative (ELI) jointly released the NMC Horizon Report > 2017 Higher Education Edition at the 2017 ELI Annual Meeting. This 14th edition describes annual findings from the NMC Horizon Project, an ongoing research project designed to identify and describe emerging technologies likely to have an impact on learning, teaching, and creative inquiry in higher education. Six key trends, six significant challenges, and six important developments in educational technology are placed directly in the context of their likely impact on the core missions of universities and colleges.

The topics are summarized in the infographic below:

KPMG & Microsoft Announce New “Blockchain Nodes” — from finance.yahoo.com

Excerpt:

NEW YORK, Feb. 15, 2017 /PRNewswire/ — KPMG International and Microsoft Corp. have announced the launch of joint Blockchain Nodes, which are designed to create and demonstrate use cases that apply blockchain technology to business propositions and processes. The first joint Blockchain Nodes are in Frankfurt and Singapore, with future plans for a location in New York.

The KPMG and Microsoft Blockchain Nodes –innovation workspaces– will expand on a global alliance, which combines Microsoft’s technical expertise with KPMG’s deep industry and blockchain application knowledge, together with strong connections to the start-up and developer communities.

“The Blockchain Nodes will play a critical role in identifying new applications and use cases that blockchain can address,” said Eamonn Maguire, global and US leader for KPMG’s Digital Ledger Services. “They will enable us to work directly with clients to discover and test ideas based on market insights, creating and implementing prototype solutions that use this innovative technology.”

IBM Brings Machine Learning to the Private Cloud — from finance.yahoo.com
First to automate creation and training of learning analytic models at the source of high value corporate data, starting with IBM z System Mainframe

Excerpt:

ARMONK, N.Y., Feb. 15, 2017 /PRNewswire/ — IBM (NYSE: IBM) today announced IBM Machine Learning, the first cognitive platform for continuously creating, training and deploying a high volume of analytic models in the private cloud at the source of vast corporate data stores. Even using the most advanced techniques, data scientists – in shortest supply among today’s IT skills1 – might spend days or weeks developing, testing and retooling even a single analytic model one step at a time.

IBM has extracted the core machine learning technology from IBM Watson and will initially make it available where much of the world’s enterprise data resides: the z System mainframe, the operational core of global organizations where billions of daily transactions are processed by banks, retailers, insurers, transportation firms and governments.

IBM Machine Learning allows data scientists to automate the creation, training and deployment of operational analytic models that will support…

Amazon Echo and Google Home may soon be able to make voice calls — from financye.yahoo.com and Business Insider by Jeff Dunn

Excerpt:

The Amazon Echo and Google Home could be used to make and receive phone calls later this year, according to a new report from The Wall Street Journal’s Ryan Knutson and Laura Stevens. Citing “people familiar with the matter,” the report says that both Amazon and Google are looking to activate the feature, but that their attempts have been slowed by privacy and regulatory concerns. Amazon has reportedly been working on Echo-specific voice calls since 2015, but has been held up by “employee turnover” as well.

Amazon unveils Chime, looks to reinvent the conference call with new Skype and GoToMeeting competitor — from geekwire.com by John Cook

Excerpt:

Amazon is looking to transform just about every industry.

Now, the Seattle tech juggernaut wants to reinvent how you conduct meetings and conference calls.

Amazon Web Services today unveiled Chime, a new service that it says takes the “frustration out of meetings” by delivering video, voice, chat, and screen sharing. Instead of forcing participants to call one another on a dedicated line, Amazon Chime automatically calls all participants at the start of a meeting, so “joining a meeting is as easy as clicking a button in the app, no PIN required,” the company said in a press release. Chime also shows a visual roster of participants, and allows participants to pinpoint who exactly on the call is creating annoying background noise.

The Most Innovative Companies of 2017 — from fastcompany.com

Excerpt:

This year marks the 10th edition of the Fast Company World’s Most Innovative Companies ranking. Our reporting team sifts through thousands of enterprises each year, searching for those that tap both heartstrings and purse strings and use the engine of commerce to make a difference in the world. Impact is among our key criteria.

Speaking of innovation, this article is about innovation within the world of higher education:

Crafting an Innovation Landscape — from er.educause.edu by Shirley Dugdale and Brian Strawn

Key Takeaways

As efforts to stimulate innovation spring up across campuses, institutions need a comprehensive planning framework for integrated planning of initiatives to support innovation.
Viewing the campus as an Innovation Landscape, settings for collaborative creative activity — both physical and virtual — infuse the campus fabric and become part of the daily experience of their users.
The Innovation Landscape Framework proposed here serves as a tool that can help coordinate physical planning with organizational initiatives, engage a wide range of stakeholders, and enable a culture of innovation across campus.

No hype, just fact: What artificial intelligence is – in simple business terms — from zdnet.com by Michael Krigsman
AI has become one of the great, meaningless buzzwords of our time. In this video, the Chief Data Scientist of Dun and Bradstreet explains AI in clear business terms.

Excerpt:

How do terms like machine learning, AI, and cognitive computing relate to one another?
They’re not synonymous. So, cognitive computing is very different than machine learning, and I will call both of them a type of AI. Just to try and describe those three. So, I would say artificial intelligence is all of that stuff I just described. It’s a collection of things designed to either mimic behavior, mimic thinking, behave intelligently, behave rationally, behave empathetically. Those are the systems and processes that are in the collection of soup that we call artificial intelligence.

Cognitive computing is primarily an IBM term. It’s a phenomenal approach to curating massive amounts of information that can be ingested into what’s called the cognitive stack. And then to be able to create connections among all of the ingested material, so that the user can discover a particular problem, or a particular question can be explored that hasn’t been anticipated.

Machine learning is almost the opposite of that. Where you have a goal function, you have something very specific that you try and define in the data. And, the machine learning will look at lots of disparate data, and try to create proximity to this goal function ? basically try to find what you told it to look for. Typically, you do that by either training the system, or by watching it behave, and turning knobs and buttons, so there’s unsupervised, supervised learning. And that’s very, very different than cognitive computing.

IBM to train 25 million Africans for free to build workforce [Prinsloo] <-- & how this relates to a piece of the vision that I'm tracking

On 02/10/2017, in 21st century, 24x7x365 access, Africa, Amazon, analytics, Artificial Intelligence/Agents/LLMs/and Related, career development, cloud-based computing / apps / other cloud-related, collaboration, computer science, corporate / business world, Daniel S. Christian, data related items, digital learning, disruption, emerging technologies, future, future of higher education, game-changing environment, human-computer interaction (HCI), IBM, ideas, India, innovation, intelligent systems, intelligent tutoring, learner profiles, learning, learning agents, learning ecosystem, Learning from the Living [Class] Room, online learning, personalized/customized learning, platforms, workplace, by Daniel Christian

IBM to Train 25 Million Africans for Free to Build Workforce — from by Loni Prinsloo
* Tech giant seeking to bring, keep digital jobs in Africa
* Africa to have world’s largest workforce by 2040, IBM projects

Excerpt:

International Business Machines Corp. is ramping up its digital-skills training program to accommodate as many as 25 million Africans in the next five years, looking toward building a future workforce on the continent. The U.S. tech giant plans to make an initial investment of 945 million rand ($70 million) to roll out the training initiative in South Africa…

Also see:

IBM Unveils IT Learning Platform for African Youth — from investopedia.com by Tim Brugger

Excerpt (emphasis DSC):

Responding to concerns that artificial intelligence (A.I.) in the workplace will lead to companies laying off employees and shrinking their work forces, IBM (NYSE: IBM) CEO Ginni Rometty said in an interview with CNBC last month that A.I. wouldn’t replace humans, but rather open the door to “new collar” employment opportunities.

IBM describes new collar jobs as “careers that do not always require a four-year college degree but rather sought-after skills in cybersecurity, data science, artificial intelligence, cloud, and much more.”

In keeping with IBM’s promise to devote time and resources to preparing tomorrow’s new collar workers for those careers, it has announced a new “Digital-Nation Africa” initiative. IBM has committed $70 million to its cloud-based learning platform that will provide free skills development to as many as 25 million young people in Africa over the next five years.

The platform will include online learning opportunities for everything from basic IT skills to advanced training in social engagement, digital privacy, and cyber protection. IBM added that its A.I. computing wonder Watson will be used to analyze data from the online platform, adapt it, and help direct students to appropriate courses, as well as refine the curriculum to better suit specific needs.

From DSC:
That last part, about Watson being used to personalize learning and direct students to appropropriate courses, is one of the elements that I see in the Learning from the Living [Class]Room vision that I’ve been pulse-checking for the last several years. AI/cognitive computing will most assuredly be a part of our learning ecosystems in the future. Amazon is currently building their own platform that adds 100 skills each day — and has 1000 people working on creating skills for Alexa. This type of thing isn’t going away any time soon. Rather, I’d say that we haven’t seen anything yet!

And Amazon has doubled down to develop Alexa’s “skills,” which are discrete voice-based applications that allow the system to carry out specific tasks (like ordering pizza for example). At launch, Alexa had just 20 skills, which has reportedly jumped to 5,200 today with the company adding about 100 skills per day.

In fact, Bezos has said, “We’ve been working behind the scenes for the last four years, we have more than 1,000 people working on Alexa and the Echo ecosystem … It’s just the tip of the iceberg.” Just last week, it launched a new website to help brands and developers create more skills for Alexa.

Source

Also see:

IBM signs MoU with IL&FS to help improve quality of education — from economictimes.indiatimes.com by Neha Alawadhi

“We are trying to make education more personalised and cognitive through this partnership by creating a technology-driven personalised learning and tutoring,” Lula Mohanty, Vice President, Services at IBM, told ET. IBM will also use its cognitive technology platform, IBM Watson, as part of the partnership.

“We will use the IBM Watson data cloud as part of the deal, and access Watson education insight services, Watson library, student information insights — these are big data sets that have been created through collaboration and inputs with many universities. On top of this, we apply big data analytics,” Mohanty added.

Source

Also see:

Most People in Education are Just Looking for Faster Horses, But the Automobile is Coming — from etale.org by Bernard Bull
Excerpt:
Most people in education are looking for faster horses. It is too challenging, troubling, or beyond people’s sense of what is possible to really imagine a completely different way in which education happens in the world. That doesn’t mean, however, that the educational equivalent of the automobile is not on its way. I am confident that it is very much on its way. It might even arrive earlier than even the futurists expect. Consider the following prediction.

IBM Gives Watson a New Challenge: Your Tax Return — from nytimes.com

Code-Dependent: Pros and Cons of the Algorithm Age [pewinternet.org; Rainie & Anderson]

On 02/09/2017, in 21st century, analytics, Artificial Intelligence/Agents/LLMs/and Related, computer science, corporate / business world, emerging technologies, ethics, legislatures / government / legal, morals/values, programming, technology (general), the downsides of how people use tech, by Daniel Christian

Code-Dependent: Pros and Cons of the Algorithm Age — from pewinternet.org by Lee Rainie and Janna Anderson
Algorithms are aimed at optimizing everything. They can save lives, make things easier and conquer chaos. Still, experts worry they can also put too much control in the hands of corporations and governments, perpetuate bias, create filter bubbles, cut choices, creativity and serendipity, and could result in greater unemployment

Excerpt:

Algorithms are instructions for solving a problem or completing a task. Recipes are algorithms, as are math equations. Computer code is algorithmic. The internet runs on algorithms and all online searching is accomplished through them. Email knows where to go thanks to algorithms. Smartphone apps are nothing but algorithms. Computer and video games are algorithmic storytelling. Online dating and book-recommendation and travel websites would not function without algorithms. GPS mapping systems get people from point A to point B via algorithms. Artificial intelligence (AI) is naught but algorithms. The material people see on social media is brought to them by algorithms. In fact, everything people see and do on the web is a product of algorithms. Every time someone sorts a column in a spreadsheet, algorithms are at play, and most financial transactions today are accomplished by algorithms. Algorithms help gadgets respond to voice commands, recognize faces, sort photos and build and drive cars. Hacking, cyberattacks and cryptographic code-breaking exploit algorithms. Self-learning and self-programming algorithms are now emerging, so it is possible that in the future algorithms will write many if not most algorithms.

Algorithms are often elegant and incredibly useful tools used to accomplish tasks. They are mostly invisible aids, augmenting human lives in increasingly incredible ways. However, sometimes the application of algorithms created with good intentions leads to unintended consequences. Recent news items tie to these concerns…

The use of algorithms is spreading as massive amounts of data are being created, captured and analyzed by businesses and governments. Some are calling this the Age of Algorithms and predicting that the future of algorithms is tied to machine learning and deep learning that will get better and better at an ever-faster pace.

“Your Next Personal Robot Could Be Professor Einstein”

On 02/04/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, Amazon, Artificial Intelligence/Agents/LLMs/and Related, attention, computer science, education technology, emerging technologies, engagement / engaging students, engineering, Natural Language Processing (NLP), platforms, robotics, technologies for your home, user experience (UX), vendors, by Daniel Christian

Your Next Personal Robot Could Be Professor Einstein

From DSC:
By the way, I’m not posting this to suggest that professors/teachers/trainers/etc. are going away due to AI-based technologies. Humans like to learn with other humans (and we are decades away from a general AI anyway).

That said, I do think there’s a place for technologies to be used as beneficial tools. In this case, such an AI-backed robot could help with some of the heavy lifting of learning about a new subject or topic. This interesting piece — currently out at Kickstarter — is a good example of the combination of a variety of technologies such as AI/speech recognition/natural language processing (NLP), robotics, and other technologies.

Notice that you can download more interactive apps from the cloud with Professor Einstein. In other words, this is like a platform. (Along these lines…developers gave Alexa 4000 new skills last quarter — Amazon is creating a platform as well.)

Bottom line: AI needs to be on our radars.

Alexa got 4,000 new skills in just the last quarter! | DC: What are the teaching & learning ramifications of this?

On 02/03/2017, in 21st century, 24x7x365 access, A/V -- audio/visual, Amazon, analytics, Artificial Intelligence/Agents/LLMs/and Related, bots, career development, change, communications, Daniel S. Christian, data related items, digital learning, education technology, emerging technologies, future, game-changing environment, higher education, human-computer interaction (HCI), ideas, informal learning, innovation, intelligent systems, intelligent tutoring, internet, K-12 related, languages and translation, learning ecosystem, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning spaces, lifelong learning, microlearning, platforms, technologies for your home, tools, training / L&D, trends, user experience (UX), vendors, by Daniel Christian

Excerpt from Amazon fumbles earnings amidst high expectations (emphasis DSC):

Aside from AWS, Amazon Alexa-enabled devices were the top-selling products across all categories on Amazon.com throughout the holiday season and the company is reporting that Echo family sales are up over 9x compared to last season. Amazon aims to brand Alexa as a platform, something that has helped the product to gain capabilities faster than its competition. Developers and corporates released 4,000 new skills for the voice assistant in just the last quarter.

Alexa got 4,000 new skills in just the last quarter!

From DSC:
What are the teaching & learning ramifications of this?

By the way, I’m not saying for professors, teachers, & trainers to run for the hills (i.e., that they’ll be replaced by AI-based tools). But rather, I would like to suggest that we not only put this type of thing on our radars, but we should begin to actively experiment with such technologies to see if they might be able to help us do some heavy lifting for students learning about new topics.

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