The management revolution that’s already happening — from forbes.com by Steve Denning
From DSC:
Note how the following excerpts might also apply to higher education in the future (emphasis DSC):
Then globalization and the Internet changed everything. Customers suddenly had real choices, access to instant reliable information and the ability to communicate with each other. Power in the marketplace shifted from seller to buyer. Customers started insisting on “better, cheaper, quicker and smaller,” along with “more convenient, reliable and personalized.” Continuous, even transformational, innovation have become requirements for survival.
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Initially mature products and firms were wiped out by upstarts that offered cheap substitutes to their products, first capturing low-end customers, and gradually moving upmarket to pick off higher-end customers.
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Even as hierarchical bureaucracy was failing in the private sector, its practices were infecting government, non-profits, education and health. “Reforms” here usually involved stricter implementation of hierarchical bureaucracy rather than a shift towards more productive management practices. As a result, performance was pushed even further from the frontier of what is possible. Since the public is coming to expect responsiveness from these sectors similar to that of the private sector, satisfaction steadily declined.
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Their virtue lies in the creative energy with which they are pioneering new ways of adding value.
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