What enterprises intend to do with artificial intelligence — from zdnet.com by Joe McKendrick
Survey shows business process automation and customer support are the low-hanging fruit with initial AI rollouts, but many organizations are moving on to tackle data analytics.
Excerpt:
The leading categories of use cases seeing AI investments and work include the following:
- Business process automation 49%
- Customer support/Chatbots 47%
- Data extraction 43%
- Contract analytics 28%
- Voice/video processing/imaging 25%