Active listening: A primer — from opensesame.com by Christina Gremore
Excerpt:
In the business world, long-term success hinges on excellent active listening skills. Many people mistake active listening for passively taking notes during a presentation, or worse – they think of ‘listening’ as ‘waiting quietly for their turn to speak.’. True active listening requires practice, patience, and engagement. It involves considering the speaker’s intentions, the context of the situation, and sometimes even what is not being said.