business

10 predictions for tech in 2019 — from enterprisersproject.com by Carla Rudder
IT leaders look at the road ahead and predict what’s next for containers, security, blockchain, and more

Excerpts:

We asked IT leaders and tech experts what they see on the horizon for the future of technology. We intentionally left the question open-ended, and as a result, the answers represent a broad range of what IT professionals may expect to face in the new year. Let’s dig in…

3. Security becomes must-have developer skill.
Developers who have job interviews next year will see a new question added to the usual list.

5. Ethics take center stage with tech talent
Robert Reeves, CTO and co-founder, Datical: “More companies (prompted by their employees) will become increasingly concerned about the ethics of their technology. Microsoft is raising concerns of the dangers of facial recognition technology; Google employees are very concerned about their AI products being used by the Department of Defense. The economy is good for tech right now and the job market is becoming tighter. Thus, I expect those companies to take their employees’ concerns very seriously. Of course, all bets are off when (not if) we dip into a recession. But, for 2019, be prepared for more employees of tech giants to raise ethical concerns and for those concerns to be taken seriously and addressed.”’

7. Customers expect instant satisfaction
“All customers will be the customer of ‘now,’ with expectations of immediate and personalized service; single-click approval for loans, sales quotes on the spot, and deliveries in hours instead of days. The window of opportunity for customer satisfaction will keep closing and technology will evolve to keep pace. Real-time analytics will become faster and smarter as data that is external to the organization, such as social, news and weather, will be included for more insights. The move to the cloud will accelerate with the growing adoption of open-source vendors.”

From DSC:
Regarding #7 above…as the years progress, how do you suppose this type of environment where people expect instant satisfaction and personalized service will impact education/training?

Creating an Immersive, Global Experience for Business Education — from campustechnology.com by Meg Lloyd
The University of Oxford’s Saïd Business School is using cutting-edge videoconferencing technology to connect students and academic scholars in a truly global classroom.

Students take note of this: “GM to lay off 15% of salaried workers, halt production at 5 plants in U.S. & Canada”

On 11/26/2018, in business, Canada, career development, change, corporate / business world, corporate universities / corporate training, Daniel S. Christian, reinvent, staying relevant, student-related, surviving, United States, vendors, workplace, youth, by Daniel Christian

GM to lay off 15 percent of salaried workers, halt production at five plants in U.S. and Canada — from washingtonpost.com by Taylor Telford

Excerpts:

Amid global restructuring, General Motors announced Monday it would reduce its North American production and salaried and executive workforce
…
These changes are part of GM’s efforts to focus its resources on self-driving and electric vehicles, as well as more efficient trucks, crossovers and SUVs, the company said in a statement.

The company also said it will cut 15 percent of its salaried workforce, laying off 25 percent of its executives to “streamline decision-making.” GM also said it will close two plants outside North America by the end of 2019. Those locations have yet to be announced.

From DSC to students:
Take note of this. If you’re heading for the corporate world (and other arenas as well these days), be ready for constant change. Always keep learning in order to stay marketable. In addition, hopefully you’ll be pulse checking the relevant landscapes along the way to minimize getting broadsided. Look for signs of what’s coming down the pike and develop some potential scenarios — and your plans/responses to those scenarios.

Reflections on “Is Amazon’s algorithm cashing in on the Camp Fire by raising the cost of safety equipment?” [Chapman]

On 11/26/2018, in 21st century, Amazon, business, Daniel S. Christian, economics, ethics, global / globalization, hearts -- matters of the heart, ideas, Microsoft, morals/values, society, workplace, by Daniel Christian

Is Amazon’s algorithm cashing in on the Camp Fire by raising the cost of safety equipment? — from wired.co.uk by Matthew Chapman
Sudden and repeated price increases on fire extinguishers, axes and escape ladders sold on Amazon are seemingly linked to increased demand driven by California’s Camp Fire

Excerpt:

Amazon’s algorithm has allegedly been raising the price of fire safety equipment in response to increased demand during the California wildfires. The practice, known as surge pricing, has caused products including fire extinguishers and escape ladders to fluctuate significantly on Amazon, seemingly as a result of the retailer’s pricing system responding to increased demand.

An industry source with knowledge of the firm’s operations claims a similar price surge was triggered by the Grenfell Tower fire. A number of recent price rises coincide directly with the outbreak of the Camp Fire, which has been the deadliest in California’s history and resulted in at least 83 deaths.

From DSC:
I’ve been thinking a lot more about Amazon.com and Jeff Bezos in recent months, though I’m not entirely sure why. I think part of it has to do with the goals of capitalism.

If you want to see a winner in the way America trains up students, entrepreneurs, and business people, look no further than Jeff Bezos. He is the year-in-and-year-out champion of capitalism. He is the winner. He is the Michael Jordan of business. He is the top. He gets how the game is played and he’s a master at it. By all worldly standards, Jeff Bezos is the winner.

But historically speaking, he doesn’t come across like someone such as Bill Gates — someone who has used his wealth to literally, significantly, and positively change millions of lives. (Though finally that looks to be changing a bit, with the Bezos Day 1 Families Fund; the first grants of that fund total $97 million and will be given to 24 organizations working to address family homelessness. Source.)

Along those same lines — and expanding the scope a bit — I’m struggling with what the goals of capitalism are for us today…especially in an era of AI, algorithms, robotics, automation and the like. If the goal is simply to make as much profit as possible, we could be in trouble. If what occurs to people and families is much lower down the totem pole…what are the ramifications of that for our society? Yes, it’s a tough, cold world. But does it always have to be that way? What is the best, most excellent goal to pursue? What are we truly seeking to accomplish?

After my Uncle Chan died years ago, my Aunt Gail took over the family’s office supply business and ran it like a family. She cared about her employees and made decisions with an eye towards how things would impact her employees and their families. Yes, she had to make sound business decisions, but there was true caring in the way that she ran her business. I realize that the Amazon’s of the world are in a whole different league, but the values and principles involved here should not be lost just because of size.

To whom much is given…much is expected.

Also see:

GM to lay off 15 percent of salaried workers, halt production at five plants in U.S. and Canada — from washingtonpost.com by Taylor Telford

Wall Street applauded the news, with GM’s stock climbing more than 7 percent following the announcement.

From DSC:
Well, I bet those on Wall Street aren’t a part of the 15% of the folks being impacted. The applause is not heard at all from those folks who are being impacted today…whose families are being impacted today…and will be feeling the impact of these announcements for quite a while yet.

Why blockchain is quickly becoming the gold standard for supply chains [datafloq.com]

On 11/23/2018, in 21st century, Blockchain, business, corporate / business world, emerging technologies, tools, vendors, workplace, by Daniel Christian

Why blockchain is quickly becoming the gold standard for supply chains — from datafloq.com

Excerpts:

Global supply chains are complex processes. Different companies, with distinctive objectives, are working together to achieve a common goal; to bring something from A to B. For a supply chain to work, partners have to trust each other. To do so, there are multiple checks-and-balances, extensive documents and different checkpoints all interacting in a web of bureaucratic processes. Knowing the amount of paperwork required to send a product from farm to plate, it is remarkable that we have managed to develop global supply chains.

However, the processes in place are time-consuming, expensive and they don’t always prevent growing problems such as counterfeit products, fragmentation and falsification of data, lack of transparency, extensive settlement times and incorrect storage conditions.

Especially the availability of counterfeit products is an extensive problem. Research showed that 20 out of 47 items audited from renowned retailers such as Amazon or eBay turned out to be counterfeit. This results in annual damages of $1 trillion of missed income by retailers and manufacturers.

…
Three use cases of improved supply chains

Beiersdorf – developing an open pallet exchange
Bayer – total recall of pharmaceuticals
Kellogg’s – food quality and safety first

Can employees change the ethics of tech firms? [wharton.upenn.edu]

On 11/23/2018, in 21st century, business, change, corporate / business world, ethics, morals/values, society, universities, workplace, by Daniel Christian

Can employees change the ethics of tech firms? — from knowledge.wharton.upenn.edu

Excerpts:

“[An] extremely important factor that tech managers now have to consider is how the ethical and moral implications of their choices affect their ability to attract and retain talent.”
…
“We’re in a space now where these companies are really on the hook,” said the Shorenstein Center’s Ghosh. “Regulation is coming and this whole industry is going to have to figure out a way to socialize the ideas that it has and to make decisions that are a little bit more in the public interest. That’s where this whole conversation is going. I think that they are going to have to start thinking more about what’s in it for the world, and if they don’t, other people are going to step in and decide for them.”

Elon Musk receives FCC approval to launch over 7,500 satellites into space — from digitaltrends.com by Kelly Hodgkins

Excerpt (emphasis DSC):

The FCC this week unanimously approved SpaceX’s ambitious plan to launch 7,518 satellites into low-Earth orbit. These satellites, along with 4,425 previously approved satellites, will serve as the backbone for the company’s proposed Starlink broadband network. As it does with most of its projects, SpaceX is thinking big with its global broadband network. The company is expected to spend more than $10 billion to build and launch a constellation of satellites that will provide high-speed internet coverage to just about every corner of the planet.

To put this deployment in perspective, there are currently only 1,886 active satellites presently in orbit. These new SpaceX satellites will increase the number of active satellites six-fold in less than a decade.

New simulation shows how Elon Musk’s internet satellite network might work — from digitaltrends.com by Luke Dormehl

Excerpt:

From Tesla to Hyperloop to plans to colonize Mars, it’s fair to say that Elon Musk thinks big. Among his many visionary ideas is the dream of building a space internet. Called Starlink, Musk’s ambition is to create a network for conveying a significant portion of internet traffic via thousands of satellites Musk hopes to have in orbit by the mid-2020s. But just how feasible is such a plan? And how do you avoid them crashing into one another?

From DSC:
Is this even the FCC’s call to make?

One one hand, such a network could be globally helpful, positive, and full of pros. But on the other hand, I wonder…what are the potential drawbacks with this proposal? Will nations across the globe launch their own networks — each of which consists of thousands of satellites?

While I love Elon’s big thinking, the nations need to weigh in on this one.

Cool idea: Veterans can get benefits assistance at the local Starbucks [Sloan]

On 11/14/2018, in business, corporate / business world, ideas, innovation, law schools, legislatures / government / legal, real-world assignments, society, student-related, surviving, United States, vendors, by Daniel Christian

Ahead of the Curve: Coffee Shop Clinic — from law.com by Karen Sloan (sorry…an account/sign-in is required with this article)
At William and Mary Law School’s Military Mondays program, veterans can get benefits assistance at the local Starbucks

Excerpt:

Thus far, Military Mondays has helped 369 veterans with benefit claims, with five or six sessions each semester. It has become more comprehensive as well. A representative from the Virginia Department of Veterans Services typically attends now, meaning veterans can often file benefit claims on the spot. The state veterans services workers can also look through a veterans’ file to find necessary information, Stone told me.“It has gone really well,” he said. “It has not only helped a lot of veterans, but it has provided students a great educational experience by allowing them to meet face-to-face with veterans.

Geez! Is this the future we want? Also, if we don’t call this exponential change, I don’t know what that expression means then!

On 11/10/2018, in 21st century, Artificial Intelligence/Agents/LLMs/and Related, bots, business, career development, change, corporate / business world, morals/values, pace of change, platforms, robotics, society, technology (general), the downsides of how people use tech, tools, workplace, by Daniel Christian

These news anchors are professional and efficient. They’re also not human. — from washingtonpost.com by Taylor Telford

Excerpt:

The new anchors at China’s state-run news agency have perfect hair and no pulse.

Xinhua News just unveiled what it is calling the world’s first news anchors powered by artificial intelligence, at the World Internet Conference on Wednesday in China’s Zhejiang province. From the outside, they are almost indistinguishable from their human counterparts, crisp-suited and even-keeled. Although Xinhua says the anchors have the “voice, facial expressions and actions of a real person,” the robotic anchors relay whatever text is fed to them in stilted speech that sounds less human than Siri or Alexa.

From DSC:
The question is…is this what we want our future to look like? Personally, I don’t care to watch a robotic newscaster giving me the latest “death and dying report.” It comes off bad enough — callous enough — from human beings backed up by TV networks/stations that have agendas of their own; let alone from a robot run by AI.

Virtual digital assistants in the workplace: Still nascent, but developing [Brans]

On 11/03/2018, in 21st century, Amazon, Apple, Artificial Intelligence/Agents/LLMs/and Related, bots, business, corporate / business world, emerging technologies, Google, human-computer interaction (HCI), tools, usability, user experience (UX), vendors, workplace, by Daniel Christian

Virtual digital assistants in the workplace: Still nascent, but developing — from cisco.com by Pat Brans
As workers get overwhelmed with daily tasks, they want virtual digital assistants in the workplace that can alleviate some of the burden.

Excerpts:

As life gets busier, knowledge workers are struggling with information overload.

They’re looking for a way out, and that way, experts say, will eventually involve virtual digital assistants (VDAs). Increasingly, workers need to complete myriad tasks, often seemingly simultaneously. And as the pace of business continues to drive ever faster, hands-free, intelligent technology that can speed administrative tasks holds obvious appeal.
…
So far, scenarios in which digital assistants in the workplace enhance productivity fall into three categories: scheduling, project management, and improved interfaces to enterprise applications. “Using digital assistants to perform scheduling has clear benefits,” Beccue said.

“Scheduling meetings and managing calendars takes a long time—many early adopters are able to quantify the savings they get when the scheduling is performed by a VDA. Likewise, when VDAs are used to track project status through daily standup meetings, project managers can easily measure the time saved.”

Perhaps the most important change we’ll see in future generations of VDA technology for workforce productivity will be the advent of general-purpose VDAs that help users with all tasks. These VDAs will be multi-channel (providing interfaces through mobile apps, messaging, telephone, and so on) and they will be bi-modal (enlisting text and voice).

Can a culture of change improve innovation? [Whitehurst]

On 10/27/2018, in 21st century, business, change, ideas, innovation, organizational change, pace of change, technology (general), workplace, by Daniel Christian

Can a culture of change improve innovation? — from washingtonpost.com by Jim Whitehurst, president and chief executive officer, Red Hat

Excerpts:

Plenty of executives lay awake at night wondering how they can keep up with the waves of digital disruption that continue to shake every industry out there. Everyone wants to know how they can get their organization to innovate better and faster.

But this is more than a technology problem. Businesses can’t simply buy a solution off the shelf. Instead, leaders need to encourage people to think and act differently. And to do that, they need to rethink the way they organize to get work done.
…
But the pace of digital transformation today has made Industrial Era thinking and planning obsolete when it comes to overcoming the challenges an organization faces.

Automation requires processes to change; digital transformation requires people to change.

We’re talking about building an organizational culture that embraces innovative thinking and behaviors. But you can’t change culture overnight, because it’s an output, not an input.

1. Planning must be replaced by configuring for constant change…

2. Prescription must be replaced by enablement…

3. Execution must be replaced by engagement…

Organizations today need to spend less time charting long-term courses and more time fostering teams configured to respond effectively to constant change.

From DSC:
That last quote reminds me of the need for more TrimTab Groups within higher education:

Gartner: Immersive experiences among top tech trends for 2019 [Schaffhauser]

On 10/23/2018, in 21st century, A/V -- audio/visual, analytics, Artificial Intelligence/Agents/LLMs/and Related, Augmented Reality (AR), Blockchain, bots, business, career development, change, cloud-based computing / apps / other cloud-related, computer science, corporate / business world, data related items, emerging technologies, ethics, future, human-computer interaction (HCI), ideas, immersion, innovation, intelligent systems, interaction design, machine-to-machine communications, Mixed Reality (MR), morals/values, Natural Language Processing (NLP), platforms, programming, smart classrooms, society, strategy, technology (general), tools, trends, usability, user experience (UX), vendors, Virtual Reality (VR) / worlds / learning, voice recognition / voice enabled interfaces, workplace, XR - extended reality, by Daniel Christian

Gartner: Immersive experiences among top tech trends for 2019 — from campustechnology.com by Dian Schaffhauser

Excerpt:

IT analyst firm Gartner has named its top 10 trends for 2019, and the “immersive user experience” is on the list, alongside blockchain, quantum computing and seven other drivers influencing how we interact with the world. The annual trend list covers breakout tech with broad impact and tech that could reach a tipping point in the near future.

What will be important in the learn and work ecosystem in 2030? How do we prepare? — from evolllution.com by Holly Zanville | Senior Advisor for Credentialing and Workforce Development, Lumina Foundation

Excerpt:

These seven suggested actions—common to all scenarios—especially resonated with Lumina:

Focus on learning: All learners will need a range of competencies and skills, most critically: learning how to learn; having a foundation in math, science, IT and cross-disciplines; and developing the behaviors of grit, empathy and effective communication.
Prepare all “systems”: Schools will continue to be important places to teach competencies and skills. Parents will be important teachers for children. Workplaces will also be important places for learning, and many learners will need instruction on how to work effectively as part of human/machine teams.
Integrate education and work: Education systems will need to be integrated with work in an education/work ecosystem. To enable movement within the ecosystem, credentials will be useful, but only if they are transparent and portable. The competencies and skills that stand behind credentials will need to be identifiable, using a common language to enable (a) credential providers to educate/train for an integrated education/work system; (b) employers to hire people and upgrade their skills; and (c) governments (federal/state/local) to incentivize and regulate programs and policies that support the education/work system.
Assess learning: Assessing competencies and skills acquired in multiple settings and modes (including artificial reality and virtual reality tools), will be essential. AI will enable powerful new assessment tools to collect and analyze data about what humans know and can do.
Build fair, moral AI: There will be a high priority on ensuring that AI has built-in checks and balances that reflect moral values and honor different cultural perspectives.
Prepare for human/machine futures: Machines will join humans in homes, schools and workplaces. Machines will likely be viewed as citizens with rights. Humans must prepare for side-by-side “relationships” with machines, especially in situations in which machines will be managing aspects of education, work and life formerly managed by humans. Major questions will also arise about the ownership of AI structures—what ownership looks like, and who profits from ubiquitous AI structures.
Build networks for readiness/innovation: Open and innovative partnerships will be needed for whatever future scenarios emerge. In a data-rich world, we won’t solve problems alone; networks, partnerships and communities will be key.

Also see:

An open letter to Microsoft and Google’s Partnership on AI [Leonhard]

On 10/12/2018, in 21st century, 24x7x365 access, Amazon, analytics, Apple, Artificial Intelligence/Agents/LLMs/and Related, Asia, Australia, bots, business, Canada, change, cloud-based computing / apps / other cloud-related, computer science, corporate / business world, data related items, emerging technologies, engineering, ethics, Europe, future, game-changing environment, Google, hearts -- matters of the heart, human-computer interaction (HCI), ideas, innovation, intelligent systems, internet, IT in HE, law schools, machine-to-machine communications, morals/values, platforms, robotics, society, technologies for your home, technology (general), the downsides of how people use tech, tools, trends, UK, United States, vendors, vision/possibilities, workplace, by Daniel Christian

An open letter to Microsoft and Google’s Partnership on AI — from wired.com by Gerd Leonhard
In a world where machines may have an IQ of 50,000, what will happen to the values and ethics that underpin privacy and free will?

Excerpt:

This open letter is my modest contribution to the unfolding of this new partnership. Data is the new oil – which now makes your companies the most powerful entities on the globe, way beyond oil companies and banks. The rise of ‘AI everywhere’ is certain to only accelerate this trend. Yet unlike the giants of the fossil-fuel era, there is little oversight on what exactly you can and will do with this new data-oil, and what rules you’ll need to follow once you have built that AI-in-the-sky. There appears to be very little public stewardship, while accepting responsibility for the consequences of your inventions is rather slow in surfacing.

In a world where machines may have an IQ of 50,000 and the Internet of Things may encompass 500 billion devices, what will happen with those important social contracts, values and ethics that underpin crucial issues such as privacy, anonymity and free will?

My book identifies what I call the “Megashifts”. They are changing society at warp speed, and your organisations are in the eye of the storm: digitization, mobilisation and screenification, automation, intelligisation, disintermediation, virtualisation and robotisation, to name the most prominent. Megashifts are not simply trends or paradigm shifts, they are complete game changers transforming multiple domains simultaneously.

If the question is no longer about if technology can do something, but why…who decides this?

Gerd Leonhard

From DSC:
Though this letter was written 2 years ago back in October of 2016, the messages, reflections, and questions that Gerd puts on the table are very much still relevant today. The leaders of these powerful companies have enormous power — power to do good, or to do evil. Power to help or power to hurt. Power to be a positive force for societies throughout the globe and to help create dreams, or power to create dystopian societies while developing a future filled with nightmares. The state of the human heart is extremely key here — though many will hate me saying that. But it’s true. At the end of the day, we need to very much care about — and be extremely aware of — the characters and values of the leaders of these powerful companies.

Also relevant/see:

Spray-on antennas will revolutionize the Internet of Things — from networkworld.com by Patrick Nelson
Researchers at Drexel University have developed a method to spray on antennas that outperform traditional metal antennas, opening the door to faster and easier IoT deployments.

From DSC:
Again, it’s not too hard to imagine in this arena that technologies can be used for good or for ill.

The Top 30 Emerging Technologies (2018–2028) — from Sean Moffitt

On 10/11/2018, in 21st century, 3D, A/V -- audio/visual, Artificial Intelligence/Agents/LLMs/and Related, Augmented Reality (AR), Blockchain, Bring your own device (BYOD), business, career development, change, cloud-based computing / apps / other cloud-related, collaboration, data related items, emerging technologies, engineering, future, game-changing environment, global / globalization, health, human-computer interaction (HCI), innovation, intelligent systems, interactivity, internet, machine-to-machine communications, Mixed Reality (MR), mobile technologies, Natural Language Processing (NLP), robotics, social learning / networks, social media, society, technologies for your home, technology (general), tools, trends, usability, user experience (UX), Virtual Reality (VR) / worlds / learning, voice recognition / voice enabled interfaces, by Daniel Christian

The Top 30 Emerging Technologies (2018–2028)
#emergingtech #emergingtechnology #tech #technology by @SeanMoffitt HT @SpirosMargaris MT @MikeQuindazzi #AI #IoT #MobileApps #SocialMedia #BigData #Blockchain #Robots pic.twitter.com/Hxd6hNw2Vi

— Fred Steube (@steube) October 7, 2018

Learning Ecosystems

Creating an Immersive, Global Experience for Business Education [Lloyd]

Reflections on “Is Amazon’s algorithm cashing in on the Camp Fire by raising the cost of safety equipment?” [Chapman]

Why blockchain is quickly becoming the gold standard for supply chains [datafloq.com]

Can employees change the ethics of tech firms? [wharton.upenn.edu]

Is SpaceX’s proposed Starlink broadband network a good thing for the world? Is it even the FCC’s call?

Can a culture of change improve innovation? [Whitehurst]

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