business

Donald Clark’s recent thoughts regarding how ChatGPT is and will impact the Learning & Development world

On 02/28/2023, in 21st century, 24x7x365 access, adult learning, business, change, corporate / business world, corporate universities / corporate training, ideas, innovation, instructional design, intelligent systems, learning, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, training / L&D, workplace, by Daniel Christian

Donald Clark’s recent thoughts regarding how ChatGPT is and will impact the Learning & Development world — from linkedin.com by Donald Clark

Excerpts:

Fascinating chat with three people heading up L&D in a major international company. AI has led them to completely re-evaluate their strategy. Key concepts were performance, process and data. What I liked was their focus on that oft-quoted issue of aligning L&D with the business goals – unlike most, they really meant it.

The technology that puts that in the hands of learners has arrived. Performance support will be a teacher or trainer at your fingertips.

We also talked about prompting, the need to see it as ‘CHAT’gpt, an iterative process, where you need to understand how to speak to the tech. It’s a bit like speaking to an alien from space, as it has no comprehension or consciousness but it is still competent and smart. We have put together 100 prompt tips for learning professionals and taking it out on the road soon. All good in the hood.

Also from Donald Clark, see:

OpenAI releases massive wave of innovation — from donaldclarkplanb.blogspot.com

Excerpt:

With LLMs, OpenAI’s ChatGPT, based on GPT 3.5, started a race where:

AI is integrated into mainstream tools like Teams
Larger LLMs are being built
LLMs are changing ‘search’
LLMs are being used on a global scale in real businesses
Real businesses are being built on the back of LLMs
LLMs as part of ensembes of other tools are being researched to solve accuracy, updatability & provenance issues
Open, transparent LLMs (Bloom) are being built

Eliminate a Degree of Difficulty: Hire for Skills, Not School [Lischwe, Noether, Gordian, D’Arcy, & Barfield]

On 02/24/2023, in business, career development, change, corporate / business world, skills, vision/possibilities, workplace, by Daniel Christian

Eliminate a Degree of Difficulty: Hire for Skills, Not School — from bain.com by Joe Lischwe, Alex Noether, Maria Gordian, Andrea D’Arcy, and Jon Barfield; resource via GSV
Too many jobs require college degrees, locking out qualified Black talent. Skills-first hiring helps companies rethink what really matters.

At a Glance

Black Americans are 30% less likely than white Americans to have jobs that pay family-sustaining wages—a key factor in the income and family wealth gaps between Black and white Americans.
One key barrier to Black talent obtaining these jobs is that 70% to 80% require a four-year college degree, which 75% of Black Americans do not have.
Requiring four-year degrees is not the only way to assess talent or identify the best candidates, and skills-first hiring can mitigate this credentials barrier, making the process fairer for all job applicants.
The business case is strong: Skills-first hiring criteria are 5 times more predictive of future job performance than educational background and 2.5 times more predictive than work experience.
While the transition to skills-first hiring—particularly the shift in culture and mindset it entails—is challenging, there are proven steps companies can take to make the switch successfully, as illustrated by the example of companies in the OneTen coalition such as Merck.

What ChatGPT And Generative AI Mean For Your Business? [Press]

On 02/24/2023, in Artificial Intelligence/Agents/LLMs/and Related, business, copyright/ownership/NFTs, corporate / business world, emerging technologies, innovation, legislatures / government / legal, workplace, by Daniel Christian

What ChatGPT And Generative AI Mean For Your Business? — from forbes.com by Gil Press [behind a paywall]

Excerpt:

Challenges abound with deploying AI in general but when it comes to generative AI, businesses face a “labyrinth of problems,” according to Forrester: Generating coherent nonsense; recreating biases; vulnerability to new security challenges and attacks; trust, reliability, copyright and intellectual property issues. “Any fair discussion of the value of adopting generative AI,” says Forrester, “must acknowledge its considerable costs. Training and re-training models takes time and money, and the GPUs required to run these workloads remain expensive.”

As is always the case with the latest and greatest enterprise technologies, tools and techniques, the answer to “what’s to be done?” boils down to one word: Learn. Study what your peers have been doing in recent years with generic AI. A good starting point is the just-published All-in On AI: How Smart Companies Win Big with Artificial Intelligence.

Also relevant/see:

Generative AI is here, along with critical legal implications — from venturebeat.com by Nathaniel Bach, Eric Bergner, and Andrea Del-Carmen Gonzalez

Excerpt:

With that promise comes a number of legal implications. For example, what rights and permissions are implicated when a GAI user creates an expressive work based on inputs involving a celebrity’s name, a brand, artwork, and potentially obscene, defamatory or harassing material? What might the creator do with such a work, and how might such use impact the creator’s own legal rights and the rights of others?

This article considers questions like these and the existing legal frameworks relevant to GAI stakeholders.

7 ways to think and act strategically in your organisation about AI in learning [Clark]

On 02/23/2023, in 21st century, 24x7x365 access, adult learning, business, corporate / business world, corporate universities / corporate training, productivity / tips and tricks, professional development, strategy, training / L&D, workplace, by Daniel Christian

7 ways to think and act strategically in your organisation about AI in learning — from donaldclarkplanb.blogspot.com by Donald Clark

Excerpt:

Above all, you need to see it strategically. There is no imperative to use this tech but there is an imperative to consider its use. Sure, it’s OK to say no but you should have a reason for saying no, as this is the technology of the age. I’ve been saying this in three books, lots of articles and a ton of keynotes for 7 years and it is now happening. This is the new internet, only smarter.

Why Faculty Must Learn to Swim in Other Waters — from insidehighered.com by Rachel Toor, professor of creative writing at Eastern Washington University in Spokane.

Excerpts:

Academics, even with the best intentions, and especially if we’ve never left school, don’t realize that we’re all swimming in our own little pond.

Most faculty members continue to teach how they were taught. We focus on our disciplines. We indoctrinate students into academic conventions and genres. We sling jargon like short-order cooks. We ask students to write 20-page research papers—the likes of which few professions would ever require.

But how often do faculty members require students to create final projects that will help them get a job?

How many professors are adept at writing a one-page job cover letter? Or a one-page résumé?

From DSC:
I appreciate these great thoughts here from Rachel Toor. Besides helping students learn about networking (and actually putting those skills into practice), applying their research skills to finding good job/organization fits, write effective cover letters, etc., I think such real-world skill development needs to be integrated into the very core of what they are teaching. It needs to be integrated into the curriculum.

Reflections on “Why The Education Economy Is The Next Big Thing For The American Workforce” [Busteed]

On 02/22/2023, in business, career development, change, changing business models, collaboration, colleges, communities of practice, community colleges, corporate / business world, corporate universities / corporate training, dangers of the status quo, Daniel S. Christian, Design Thinking, education, education reform, Emotion, engagement / engaging students, entrepreneurship, experimentation, future, higher education, homeschooling/homeschoolers, ideas, K-12 related, leadership, learning, learning ecosystem, Learning Experience Design, legislatures / government / legal, lifelong learning, motivation, participation, passions, traditional / tradition, training / L&D, United States, universities, by Daniel Christian

Why The Education Economy Is The Next Big Thing For The American Workforce — from fastcompany.com by Brandon Busteed
How can integrating our educational system, our employers, and our job creators affect our modern economy?

Excerpts (emphasis DSC):

Though the economy and education have long been topics of top concern to Americans, we haven’t created strong linkages between the two.

The topics are more like two castles with a large moat between them. Yet there is nothing more important we can do as a country than to build the world’s most effective “educonomy,” which would seamlessly integrate our educational system, our employers, and our job creators.
…
All told, we collected the voices of close to 1 million Americans on this subject in the past year alone. And what we’ve learned is alarming:

Student engagement in school drops precipitously from 5th grade through 12th grade. About three quarters of elementary school kids (76%) are engaged in school, while only 44% of high school kids are engaged. The longer students stay in school, the less engaged they become. If we were doing this right, the trend would be going in the exact opposite direction.

From DSC:
I appreciated the imagery of the economy and education being like two castles with a large moat between them. I, like many others, also use the term siloed to describe our various learning ecosystems — PreK-12, higher education and vocational programming, and the corporate/business world (I realize I could also include those who work in other areas such as the government, but hopefully folks get the gist of what I’m trying to say).

But here’s the most disturbing part (albeit likely not a surprise to those working within K-12 environments):

About seven in 10 K-12 teachers are not engaged in their work (69%), and as a profession, teachers are dead last among all professions Gallup studied in saying their “opinions count” at work and their “supervisors create an open and trusting environment.” We also found that teacher engagement is the most important driver of student engagement. We’ll never improve student engagement until we boost teachers’ own workplace engagement first.

Our older daughter works in an elementary school where several of the teachers left prior to Christmas and more have announced that they are leaving after this academic year. For teachers to leave halfway through the year, you know something is majorly wrong!

I think that legislators are part of the problem, as they straight-jacket teachers, principals, and administrators with all kinds of standardized testing.

Standardized testing is like a wrecking ball on our educational systems -- impacting things like our students' and teachers' sense of joy, play, wonder, and motivation

I would think that such testing dictates the pace and the content and the overall agendas out there. I don’t recall taking nearly as many standardized tests as our youth do today. Looking back, each of my teachers was engaged and seemed to be happy and enthusiastic. I don’t think that’s the case any longer. Let’s ask the teachers — not the legislators — why that is the case and what they would recommend to change things (before it’s too late).

The Broken Higher Education System: Addressing Stakeholder Needs for a More Adaptive Model — from educationoneducation.substack.com

Excerpt:

Higher education Chief Academic Officers (CAOs) must shift their perspective and strive to increase customer satisfaction to ensure the highest quality of educational products. A recent survey by Higher Education found that only 25% of customers were satisfied with the results higher education provided, contradicting the satisfaction differences of 99% of CAOs. Clearly, a disconnect exists between what higher education leaders deliver and what students, employers, and the changing labor market requirements are. To bridge this gap, higher education must develop products focusing on stakeholder feedback in product design, job requirements, and practical skills development.

From DSC:
So in terms of Design Thinking for reinventing lifelong learning, it seems to me that we need much more collaboration between the existing siloes. That is, we need students, educators, administrators, employers, and other stakeholders at the (re)design table. More experiments and what I call TrimTab Groups are needed.

But I think that the culture of many institutions of traditional higher education will prevent this from occurring. Many in academia shy away from (to put it politely) the world of business (even though they themselves ARE a business). I know, it’s not fair nor does it make sense. But many faculty members lean towards much more noble purposes, while never seeing the mounting gorillas of debt that they’ve heaped upon their students’/graduates’ backs. Those in academia shouldn’t be so quick to see themselves as being so incredibly different from those working in the corporate/business world.

The following quote seems appropriate to place here:

Along the lines of other items in the higher education space, see:

New Data Shows Emergency Pandemic Aid Helped Keep 18 Million Students Enrolled — from forbes.com by Edward Conroy

Excerpt:

The Department of Education (ED) has released new data showing that 18 million students were helped by emergency aid for colleges and universities throughout the height of the COVID-19 pandemic, more than half of which was used to provide emergency grants to students. These funds were provided through three rounds of Higher Education Emergency Relief Funds (HEERF) In total, $76.2 billion was provided, with half of those funds going to support students directly. Unusually for funding in higher education, the money was not heavily means-tested, and was distributed very quickly.

The report indicates that the funds were used for several essential purposes, including student basic needs, keeping staff employed, and helping keep students enrolled. For example, students used funds to cover things like food and housing at a time when employment was drying up for many students, ensuring that the Pandemic did not plunge students who already had limited funds deeper into basic needs insecurity.

Flagships prosper, while regionals suffer — from chronicle.com by Lee Gardner
Competition is getting fierce, and the gap is widening

Excerpts:

Some key numbers are moving in the right direction at the University of Oregon. The flagship institution enrolled 5,338 freshmen in the fall of 2022, its largest entering class ever. First-year enrollment increased 16 percent over 2021, which was also a record year. Meanwhile, Western Oregon University, a regional public institution an hour’s drive north, just outside Salem, lost nearly 7 percent of its enrollment over the same period.
…
In 28 states, flagships have seen enrollment rise between 2010 to 2021, while regionals have trended down, according to a Chronicle analysis of U.S. Education Department data. Across all states, enrollment at 78 public flagships rose 12.3 percent from 2010 to 2021, the most recent year for which data is available. Enrollment at 396 public regional universities slumped more than 4 percent during the same period.

A Chronicle analysis of federal data showed, for example, that in Michigan, a state being hit hard by demographic shifts and with no central higher-ed authority, the flagship University of Michigan at Ann Arbor saw undergraduate enrollment rise 16 percent between 2010 and 2020. Over the same period, it fell at 11 of the state’s 12 other four-year public campuses.

Making Change: How America’s Workforce is Responding to Rising Costs [guildeducation.com]

On 02/21/2023, in adult learning, business, corporate / business world, corporate universities / corporate training, economics, funding / grants, future, reinvent, society, staying relevant, surviving, United States, workplace, by Daniel Christian

Making Change: How America’s Workforce is Responding to Rising Costs — from insights.guildeducation.com

Taken together, the results show an American workforce focused on the long-term. Workers are managing to costs, but more than that, they’re making down payments on their future. This is a workforce motivated more than ever by a path to career growth and economic stability.

What the workforce wants in 2023 -- looking for more education, training, and long-term stability

Digital credentials’ appeal is strong, while corporate upskilling moves at a ‘snail’s pace’ [Ashburn]

On 02/20/2023, in business, career development, colleges, communities of practice, competency-based learning/education, corporate / business world, corporate universities / corporate training, IBM, learning ecosystem, Microsoft, skills, staying relevant, student-related, training / L&D, United States, universities, workplace, by Daniel Christian

Digital credentials’ appeal is strong, while corporate upskilling moves at a ‘snail’s pace’ — from by Elyse Ashburn; with thanks to Paul Fain for this resource
Surveys out this week from IBM and LinkedIn take a closer look at the role of digital credentials and other forms upskilling in education and on the job.

Excerpt:

Interest in upskilling and short-term credentials, either as an alternative or an add-on to college, has grown steadily over the past few years. And a couple of surveys out this week take a closer look at the role digital credentials and other forms upskilling can play in bridging the gap between formal education and work.

A major IBM survey fielded in 13 countries, including the United States, found that almost half of students, job seekers, and career changers are interested in jobs in science, technology, engineering and math (STEM)—but more than 61% think they aren’t qualified because they lack the right degrees.

75% of respondents thought that digital credentials were a good way to supplement traditional education, but only 47% were actually familiar with such credentialing programs.
Among those who’d earned a digital credential, 86% said that it helped them achieve their career goals.

Eight in 10 people surveyed said they planned to upgrade their skills in the next two years—but time, cost, or simply not knowing how to begin were major barriers. Among both students and job seekers, 40% said that they don’t know where to start in developing new professional or technical skills.

Several months’ worth of labor market updates from Handshake’s blog

On 02/20/2023, in Artificial Intelligence/Agents/LLMs/and Related, business, career development, change, computer science, corporate / business world, marketing/social marketing, MBA, skills, society, technology (general), United States, workplace, by Daniel Christian

From DSC:
Below are several months’ worth of labor market updates from Handshake’s blog — with thanks to Paul Fain for this resource.

February 2023 Early Talent Labor Market Update — from joinhandshake.com/blog/
Demand for tech talent outside of coastal states

Key takeaways

Tech hubs no longer? Traditional tech hubs like California and New York are seeing fewer entry-level job openings for technical talent and less interest from students.
A rising tech diaspora: States in other parts of the country, like Iowa (+10.9%) and Maryland (+5.1%), are emerging as locations with more job postings for technical roles—at the same time, students have demonstrated interest in applying to opportunities in those states.
New hubs for tech talent: Students are demonstrating greater openness to a wider array of geographic locations for tech roles with large increases in applications per job in states like Oklahoma (4.8x), Arizona (2.3x), and Oregon (2.7x).

January 2023 Early Talent Labor Market Updates — from joinhandshake.com/blog/
Employers still have strong demand for entry-level technical talent.

Key takeaways
2022 was a difficult year for workers in tech, as the industry was hit hard by hiring freezes and layoffs. Despite an overall slowdown in tech sector hiring, there are several bright spots in the technical labor market that should give early talent reason for optimism.

Tech industry is still investing in (tech) talent
Software and computer tech jobs outside of tech industry
Tech, but not in software

December 2022 Early Talent Labor Market Updates — from joinhandshake.com/blog/
Part-time jobs falling year over year with retail leading the way

Key takeaways

Demand for early talent to fill part-time roles has dropped compared to earlier this year, and part-time jobs saw the largest year-over-year decrease (-32%) in job postings on the platform, when compared to full-time and internships.
Notably employers who are still creating new jobs have been hiring more for full-time roles and internships with job postings per employer up 1% and 7% respectively.
The retail industry, which relies on part-time workers through the holiday season, has seen the greatest year-over-year decrease in part-time job postings that were listed between October and November with a drop of 51%

Brandon Busteed (emphasis DSC):

This is a Titanic moment. The iceberg is right in front of us and there just isn’t enough time to turn the massive U.S. education/higher education/employer training ship. Unless… We all go to work on work.

From DSC:
My comment on that string from Brandon was:

And I can’t help but think that part of that work involves Design Thinking…reinventing what lifelong learning looks/acts like.

Why Educators And Employers Must Come Together To Cross The Skills Gap [Perna]

On 02/10/2023, in business, career development, collaboration, colleges, community colleges, education, higher education, ideas, IT in HE, K-12 related, learning ecosystem, United States, vision/possibilities, vocational / trades, workplace, youth, by Daniel Christian

Why Educators And Employers Must Come Together To Cross The Skills Gap — from forbes.com by Mark C. Perna

Excerpts:

Beyond the IT sector, skills gaps also exist in other areas of the economy, such as manufacturing and retail. There is a shortage of workers in the skilled trades industries, for example, which is growing more acute every year.

The other major factor in the growth of the skills gap is the aging of the Boomer generation, who are exiting the workforce—leaving open highly-skilled jobs that members of younger generations have not had the time or training to fill.

By 2030, forecasts predict that all Boomers will have left the job market—leaving some 85 million open jobs, according to a Korn Ferry study on the Global Talent Crunch. The cost? A projected $8.5 trillion in lost revenue.

Put another way, schools and employers need to team up in new ways to help provide access to members of the younger generation to gain the kinds of skills that make the skills gap a thing of the past. We need to connect the dots between school and work, because far too many people are getting lost in the middle.

And on a somewhat relevant note, also see:

General Assembly Launches Apprenticeship Solution to Help Employers Source, Deploy, and Retain Hard-to-Find Tech Talent — from finance.yahoo.com; via Paul Fain

Excerpt:

NEW YORK, Feb. 7, 2023 /PRNewswire/ — General Assembly (GA) today announced the launch of GA Apprenticeships, Powered by Interapt, a tech apprenticeship solution designed to fast-track high-potential, overlooked talent into careers in software engineering, data, and cybersecurity. In light of growing labor market challenges and ongoing skill shortages across a range of industries, this new model will provide employers with a derisked opportunity to onboard entry-level tech talent while also enabling apprentices to earn a salary as they learn alongside senior-level developers.

See Workers as Workers, Not as a College Credential — an opinion item out at nytimes.com (paywall)

In one of the richest nations on earth, the path to prosperity has narrowed significantly in recent decades — especially for those without a college education. More than 62 percent of Americans ages 25 and up do not hold bachelor’s degrees, and the earnings gapbetween those with a college education and those without one has never been wider.

“How will ALSPs use ChatGPT, AI, & other forms of #legaltech?” [Christian] + several other legal-related items

On 02/10/2023, in Access to Justice (A2J), business, corporate / business world, Daniel S. Christian, future, law schools, Legal operations, legal reform, legal technologies, legislatures / government / legal, trends, United States, by Daniel Christian

The Thomson Reuters Institute’s biennial report found that growth of ALSPs has “dramatically accelerated.” It is up 45% since the last report in 2021, with a compound annual growth rate of 20% for fiscal years 2020 and 2021…https://t.co/cVNH8dKHRs via @ABAJournal #legal

— Daniel Christian (he/him/his) (@dchristian5) February 10, 2023

DC: It will be interesting to see how ALSPs use ChatGPT, GPT versions 3.5 and above, and other areas of #legaltech

Alternative legal services providers hit $20.6B share of legal market, new report says — from abajournal.com by Matt Reynolds

Excerpt:

Alternative legal services providers, or ALSPs, have shown accelerated growth and now make up $20.6 billion of the legal market, according to a report published Tuesday.

The Thomson Reuters Institute’s biennial report found that growth of ALSPs has “dramatically accelerated.” It is up 45% since the last report in 2021, with a compound annual growth rate of 20% for fiscal years 2020 and 2021, according to the report, titled Alternative Legal Services Providers 2023: Accelerating growth & expanding service categories.

ABA panel deals a blow to test-optional push — from highereddive.com by Jeremy Bauer-Wolf

Dive Brief:

The American Bar Association’s policymaking body rejected a plan Monday that would end the requirement that ABA-accredited law schools use the Law School Admission Test or another standardized assessment in admissions.
The ABA House of Delegates voted against the change to the organization’s policy that mandates admissions tests — exams detractors say contribute to middling diversity in legal education. Nearly 600 officials comprise the House of Delegates, which took a voice vote on the plan, meaning a precise count was not available.
However, the proposal isn’t dead. It could be revived and approved unilaterally by the Council of the Section of Legal Education and Admissions to the Bar…

Excerpts:

Every year, 20 million Americans find themselves in state civil courts facing life-altering events such as divorce, child custody deliberations, eviction, and missed bills.

But unlike in criminal courts, where defendants have a constitutional right to legal representation, the same guarantee isn’t afforded in state civil courts. Most people in these courts are low- to middle-income and unable to afford help. They must strike out on their own to blindly navigate byzantine legal protocols.

“The civil justice system is broken in our state courts,” says Utah Law Professor Anna Carpenter, whose research examines state civil courts, the judges who preside in them, and access to justice. She is part of a four-person research team that pioneered a new body of scholarship that analyzes state civil courts.

“I challenge anyone, especially lawyers, to go sit in one of these courtrooms and watch the tragic, day-to-day reality,” Carpenter says. “You’ll see why we believe these courts are the emergency rooms of our justice system.”

The Future of Legal Technology with Gabe Teninbaum

Top List: The Best Mobile Learning Content Development Companies (2023) [Pappas]

On 02/01/2023, in business, cloud-based computing / apps / other cloud-related, CMS/LMS, content development, aggregation, repositories, corporate / business world, corporate universities / corporate training, mobile learning, mobile technologies, platforms, programming, training / L&D, vendors, by Daniel Christian

Top List: The Best Mobile Learning Content Development Companies (2023) — from elearningindustry.com by Christopher Pappas

Summary:

Working remotely has brought a major shift to corporate training, making mobile learning more important than ever. Your top assets, and frankly your whole staff, will need to adjust to this new reality. To help you out, we decided to gather the best content providers for mobile learning in one place. Explore our top list and find the right partner to start your mobile learning project or even develop your own mobile app. Are you ready?

2022 European edtech report: Smaller rounds and fewer deals, but more angel activity [Spence]

On 02/01/2023, in business, education technology, Europe, vendors, by Daniel Christian

2022 European edtech report: Smaller rounds and fewer deals, but more angel activity — from techcrunch.com by Rhys Spence

Excerpt:

Against this background, we formed our annual review of European edtech activity for 2022. For the first time since 2014, venture capital funding to European edtech startups saw a decline year-over-year, with startups raking in $1.8 billion in 2022 compared to $2.5 billion a year earlier.

The global ecosystem has been on an upward trajectory, albeit less consistently, but the declines in new investment in 2022 were steep: globally funding declined to $9.1 billion last year from $20.1 billion in 2021. This is in line with macro trends in the public markets as well as other tech sectors (both trends were highlighted in our October report with Dealroom).

Learning Ecosystems

Donald Clark’s recent thoughts regarding how ChatGPT is and will impact the Learning & Development world

Eliminate a Degree of Difficulty: Hire for Skills, Not School [Lischwe, Noether, Gordian, D’Arcy, & Barfield]

7 ways to think and act strategically in your organisation about AI in learning [Clark]

Making Change: How America’s Workforce is Responding to Rising Costs [guildeducation.com]

“How will ALSPs use ChatGPT, AI, & other forms of #legaltech?” [Christian] + several other legal-related items

Top List: The Best Mobile Learning Content Development Companies (2023) [Pappas]

2022 European edtech report: Smaller rounds and fewer deals, but more angel activity [Spence]

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