94% of Consumers are Satisfied with Virtual Primary Care — from hitconsultant.net
Excerpt from What You Should Know (emphasis DSC):
- For people who have used virtual primary care, the vast majority of them (94%) are satisfied with their experience, and nearly four in five (79%) say it has allowed them to take charge of their health. The study included findings around familiarity and experience with virtual primary care, virtual primary care and chronic conditions, current health and practices, and more.
- As digital health technology continues to advance and the healthcare industry evolves, many Americans want the ability to utilize more digital methods when it comes to managing their health, according to a study recently released by Elevance Health — formerly Anthem, Inc. Elevance Health commissioned to conduct an online study of over 5,000 US adults age 18+ around virtual primary care.
From DSC:
I received an email the other day re: a TytoCare Exam Kit. It said (with some emphasis added by me):
With a TytoCare Exam Kit connected to Spectrum Health’s 24/7 Virtual Urgent Care, you and your family can have peace of mind and a quick, accurate diagnosis and treatment plan whenever you need it without having to leave your home.
Your TytoCare Exam Kit will allow your provider to listen to your lungs, look inside your ears or throat, check your temperature, and more during a virtual visit.
Why TytoCare?
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- Convenience – With a TytoCare Exam Kit and our 24/7/365 On-Demand Virtual Urgent Care there is no drive, no waiting room, no waiting for an appointment.
- Peace of Mind – Stop debating about whether symptoms are serious enough to do something about them.
- Savings – Without the cost of gas or taking off work, you get the reliable exams and diagnosis you need. With a Virtual Urgent Care visit you’ll never pay more than $50. That’s cheaper than an in-person urgent care visit, but the same level of care.
From DSC:
It made me reflect on what #telehealth has morphed into these days. Then it made me wonder (again), what #telelegal might become in the next few years…? Hmmm. I hope the legal field can learn from the healthcare industry. It could likely bring more access to justice (#A2J), increased productivity (for several of the parties involved), as well as convenience, peace of mind, and cost savings.
The Justice Gap: The Unmet Civil Legal Needs of Low-income Americans — from the Legal Services Corporation
Legal Services Corporation’s 2022 Justice Gap Report provides a comprehensive look at the differences between the civil legal needs of low-income Americans and the resources available to meet those needs. LSC’s study found that low-income Americans do not get the help they need for 92% of their civil legal problems, even though 74% of low-income households face at least one civil legal issue in a single year.
The consequences that result from a lack of appropriate counsel can be life-altering – low-income Americans facing civil legal problems can lose their homes, children and healthcare, among other things. Help can be hard to access, so LSC is working to bridge this “justice gap” by providing pro bono civil legal aid for those in need. Find out more about LSC’s work to ensure equal justice for all by tuning in to the rest of the Justice Gap video series.
For more information on the Justice Gap, visit https://justicegap.lsc.gov/.
Also relevant/see:
- This report was mentioned by the Chief Justice of Michigan’s Supreme Court, Bridget McCormack, at her 11/4/22 presentation at the University of Pennsylvania’s Law 2030 event.
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Yale and Harvard’s Law Schools Are Ditching the ‘U.S. News’ Rankings. Will Others Follow? — from chronicle.com by Francie Diep
Excerpt:
Yale Law School — long ranked No. 1 by U.S. News & World Report — is quitting the magazine’s rankings, it announced Wednesday. Hours after that announcement, which was first reported by The Wall Street Journal, Harvard Law School said it would do the same.
“U.S. News stands in the way of progress for legal education and the profession,” said Heather Gerken, Yale Law School’s dean. “It’s made it harder for law schools to admit and support low-income students, and it’s undermining efforts to launch a generation to serve. Now is the time to take a step.”
Also related/see:
- Berkeley joins Harvard and Yale boycott of U.S. News law school rankings — from news.yahoo.com by Karen Sloan
- Harvard and Yale law schools ditch U.S. News & World Report’s rankings: “Profoundly flawed” — from cbsnews.com by Aimee Picchi
- Dean Gerken: Why Yale Law School Is Leaving the U.S. News & World Report Rankings — from law.yale.edu
- More law schools reject U.S. News list, but publication pledges to keep ranking ‘regardless of whether schools agree’ — from highereddive.com by Rick Seltzer
Some other legal-related items include:
Excerpt:
IAALS, the Institute for the Advancement of the American Legal System at the University of Denver, announced today that it released its new Allied Legal Professionals landscape report, along with an accompanying online Knowledge Center. With generous support from the Sturm Family Foundation, this project seeks to help standardize a new tier of legal professionals nationally, with the goal of increasing the options for accessible and affordable legal help for the public.
“Today, the majority of Americans are faced with a very serious access to justice problem—not only low-income populations, as many people believe. And the pandemic has only made matters worse in recent years,” says Jim Sandman, chair of IAALS’ board of advisors and President Emeritus of the Legal Services Corporation. “For example, studies show that around 40–60% of the middle class have legal needs that remain unmet. Simply put: people want legal help, and they are not getting the help they need.”
Legal Innovators: An Ecosystem of Change Agents! — from artificiallawyer.com
The expanding role of technology in the law firm business model (338) — from legalevolution.org by Kenneth Jones
Legal technology is slowly becoming core to the legal business. It’s time to commit to a cross-functional team approach.
Excerpt:
The premise of this post is that individual capabilities and excellence (either legal or technical) standing alone are not enough to ensure long-term, sustainable success. No superstar technologist or lawyer is equipped to do it all, as there are too many specialties and functional roles which need to be filled. Rather, a better approach is to construct team-based, cross-functional units that offer greater operational efficiency while building in layers of redundancy that reduce the potential for surprises, errors, or disruption. Cf Post 323 (Patrick McKenna’s “rules of engagement” for high-performing legal teams).
From DSC:
I virtually attended the Law 2030 Conference (Nov 3-4, 2022). Jennifer Leonard and staff from the University of Pennsylvania’s Carey Law School put together a super conference! It highlighted the need for change within the legal industry. A major shout out to Jennifer Leonard, Theodore Ruger (Law School Dean), and others!
I really appreciate Jen’s vision here, because she recognizes that the legal industry needs to involve more disciplines, more specialists, and others who don’t have a JD Degree and/or who haven’t passed the Bar. On Day 1 of the conference (in the afternoon), Jen enlisted the help of several others to use Design Thinking to start to get at possible solutions to our entrenched issues.
America, our legal system is being tightly controlled and protected — by lawyers. They are out to protect their turf — no matter the ramifications/consequences of doing so. This is a bad move on many lawyers part. It’s a bad move on many Bar Associations part. Lawyers already have some major PR work to do — but when America finds out what they’ve been doing, their PR problems are going to be that much larger. I’d recommend that they change their ways and really start innovating to address the major access to justice issues that we have in the United States.
One of the highlights for me was listening to the powerful, well-thought-out presentation from Michigan’s Chief Justice Bridget McCormack — it was one of the best I’ve ever heard at a conference! She mentioned the various stakeholders that need to come to the table — which includes law schools/legal education. I also appreciated Jordan Furlong’s efforts to deliver a 15-minute presentation (virtual), which it sounded like he worked on most of the night when he found out he couldn’t be there in person! He nicely outlined the experimentation that’s going on in Canada.
Here’s the recording from Day 1:
Jeff Selingo’s comments this week reminded me that those of us who have worked in higher education for much of our careers also have a lot of work to do as well.
Addendum on 11/8/22:
- Here are my notes from the conference, which include several snapshots.
- And here are the notes from just Chief Justice Bridget McCormack’s excellent presentation.
The Future of Virtual Legal Proceedings Just Became More Certain with the Launch of Calloquy — from businesswire.com by Calloquy
Hundreds gathered in Atlanta to celebrate and hear from leading legal innovation voices about The Next Era of Litigation
Excerpts:
The event celebrated the launch of Calloquy’s new virtual legal proceeding platform, which offers distinct usability benefits on a foundation of world-class security and industry-specific videoconferencing technology, including:
- The platform’s intuitive design delivers a virtual experience that is akin to conventional legal proceedings, with clearly marked titles for all participants and traditional seating arrangements. The participants in a remote deposition, for example, are organized with plaintiffs on one side and defendants on the other.
- Robust collaboration tools, combined with role-based security, ensure that only the right people have access to only the right information—and only at the right time. Documents or comments cannot accidentally be passed to an adversary.
- The platform’s integrated case management tools streamline the complex litigation process by enabling meetings and proceedings to be scheduled, exhibits to be managed and transcripts to be created and archived all in one place.
“My goal in starting Calloquy is to help drive ‘the next era of litigation’, which means improving the way all people experience the legal system, from the most high-profile commercial litigator to the most underserved defendant and the lawyer who works pro bono on their behalf.”
Utah’s reforms offer model for serving low-income and indigent people, report suggests — from abajournal.com by Matt Reynolds
Excerpt:
The Utah model of reform allowing nonlawyers to offer legal services could be “critical” to serving people who can’t afford them, according to a Stanford Law School study published Tuesday.
The 59-page report by the school’s Deborah L. Rhode Center on the Legal Profession offers an early look at how regulatory changes in Arizona and Utah have impacted the delivery of legal services. It also examined who is being served by innovations in those states.
Also relevant, see this upcoming webinar:
Two neighboring states — Oregon and California — have recently come to different conclusions on whether to license paralegals to provide some legal services.
In July, the Oregon Supreme Court, with the support of the Oregon State Bar’s Board of Governors, approved a proposal to allow licensed paralegals to provide limited legal services in family law and landlord/tenant cases — two areas of law with large numbers of self-represented litigants. In August, the California legislature, after opposition from some lawyers’ groups, prohibited the State Bar of California from implementing, or even proposing, any loosening of existing restrictions on the unauthorized practice of law before 2025, effectively killing a proposal to permit licensing of paraprofessionals to provide limited legal services.
This webinar will explore how and why Oregon and California reached conflicting results and identify lessons learned from both experiences.
Also relevant/see:
IAALS Panel Explores Alternative Paths to Legal Licensure — from iaals.du.edu
Redesigning Legal: Redesigning How We License New Lawyers from IAALS on Vimeo.
Also see the following items from Natalie Anne Knowlton (@natalalleycat) on Twitter
A new study shows that Utah and Arizona’s ongoing experiments with loosening attorney regulations are offering lawyers “a host of new opportunities to extend their reach” without triggering an increase in consumer complaints. By @JgreeneJennahttps://t.co/IWfpvl8o5G pic.twitter.com/85ruA2K1DN
— Reuters Legal (@ReutersLegal) October 4, 2022
“They may call it innovation; I call it shifting the profits of the legal industry to nonlawyers” – Stephen Younger via @ABAJournal https://t.co/lobRhQonu4
— Natalie Anne Knowlton (@natalalleycat) September 30, 2022
The Artificial Lawyer Guide to Legal Tech – Autumn 2022 — from artificiallawyer.com
Excerpt:
It’s been a wild ride the last couple of years, but what should we be looking out for as we move into the Autumn of 2022? Here are some thoughts from Artificial Lawyer.