The future of learning is on the front line — from chieflearningofficer.com by JD Dillon
L&D can learn a lot from the front-line experience — regardless of industry or audience. 

Excerpts:

Chief learning officers must enable ecosystems that help people get ready for whatever comes next. The future of learning isn’t a technology or strategy. The future of learning is the future of work. Nowhere is this more true than on the front line. 

The collective effort made by global learning and development teams to enable the front-line workforce may very well represent the largest workplace learning initiative ever. L&D can learn a lot from the front-line experience — regardless of industry or audience.

Microlearning played a crucial role in helping front-line workers adopt new behaviors and reinforce new habits. Content was focused on just the knowledge and skills required to execute new tasks. Microlearning could also be delivered in three- to five-minute sessions, meaning employees kept learning and practicing every day despite their hectic schedules.

Instead, they expanded the definition of “digital learning” to include everything from video and text messages to microlearning and performance support.

As organizations find their next normals, L&D must seize the opportunity to assess the digital learning strategy. This should reach beyond the LMS to include the full workplace ecosystem.

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