Evaluating Legal Services: The Need for a Quality Movement and Standard Measures of Quality and Value – Chapter in Research Handbook on Big Data Law — from legaltechlever.com by Daniel Linna Jr.
Excerpt (emphasis DSC):
How do we evaluate the quality and value of legal services? For example, if we compare two proposed contracts for a commercial agreement, how do we determine which contract is of higher quality? How do we determine the total value produced by the process of drafting, negotiating, and finalizing each contract? Would our answers change if some or all of the services are produced by a software application? If a software application is used, how would we evaluate the quality of any training data inputs, the development process, and the outputs of the software application? Would our assessment of the quality and value of the software application change if the software application is used to serve individuals who would otherwise go without a lawyer?
These are just some of the questions that I discuss in this draft book chapter, Evaluating Legal Services: The Need for a Quality Movement and Standard Measures of Quality and Value, the final version of which will be available in the Research Handbook on Big Data Law edited by Dr. Roland Vogl, forthcoming 2020, Edward Elgar Publishing Ltd.
With this chapter, I aim to demonstrate the need for a quality movement and standard measures of quality and value and highlight some of the research and resources. My goal is to catalyze debate, rigorous research, and sustained action. If we do not undertake this work, we risk squandering abundant opportunities to improve legal services, legal systems, justice, and the law itself.
This is such critical research. We need to know what “good“ is, so that we can compare alternative delivery methods, such as law companies and legal technology, with traditional legal delivery. Until we know what good is, it will be impossible to prove innovation. Go @DanLinna! https://t.co/1CvOgDZXIn
— Joe Borstein (@jborstein) March 12, 2020
Another legal item of note:
- ABA creates task force to address legal needs arising from coronavirus pandemic — from americanbar.org
Excerpt:
WASHINGTON, March 13, 2020 – In response to the growing legal needs of ordinary Americans arising from the COVID-19 coronavirus pandemic, the American Bar Association has created a nationwide task force of volunteer lawyers and judges from across the legal profession.