Hey bot, what’s next in line in chatbot technology? — from blog.engati.com by Imtiaz Bellary
Excerpts:
Scenario 1: Are bots the new apps?
Scenario 2: Bot conversations that make sense
Scenario 3: Can bots increase employee throughput?
Scenario 4: Let voice take over!
Voice as an input medium is catching up with an increasing number of folks adopting Amazon Echo and other digital assistants for their daily chores. Can we expect bots to gauge your mood and provide personalised experience as compared to a standard response? In regulated scenarios, voice acts as an authentication mechanism for the bot to pursue actions. Voice as an input adds sophistication and ease to do tasks quickly, thereby increasing user experience.