From DSC:
I’m amazed that Lowe’s, Home Depot, & others aren’t doing more of this! Why can’t I Skype/Facetime with an expert over at Home Depot on how to fix my disposal, identify what part I need in my broken garage door opener, how to put together that new crib that someone gave to our church, etc.
My good friend, Don Levy from Calvin College, thought of an idea a while back just like this! But his idea was targeted for colleges & universities — call the Subject Matter Experts at Calvin College and get instant help.
I wouldn’t be the least bit surprised to see more of this sort of remote support in our futures.