Swedish Online Store Features Live, Interactive Salespeople [VIDEO] — from Mashable.com

Swedish telecom company 3 Sweden has bridged the gap between Internet commerce and brick and mortar with 3LiveShop. The new site features employees interacting with customers, live, over videoscreens. As the video above shows, the Chatroulette-like site was made possible with custom-built touchscreens that look like they’re right out of The Minority Report. Using the screens, the online salespeople are able to bring up images of phones the company sells and field questions about them.






Questions/reflections from DSC:
If this does turn out to be the case:

  • Should students have a solid comfort level with technology in order to be marketable in the future?
  • What changes do we need to make to our curriculums — at all levels — to insure their success in this type of world?
  • Will this setup be similar for the online teachers/professors out there?
  • Will this type of setup lead to incredible levels of individualized attention? Or will such services only be for people who can afford this level of personalized attention?
  • What changes will the corporate world need to make to incorporate this type of channel?
  • Will this offer 24x7x365 access, with certain call centers either online 24 hours a day, or different call centers spread throughout the world coming online and offline in synch w/ each other?