Key strategic technologies for higher education in 2020

Higher Education’s 2020 Trend Watch & Top 10 Strategic Technologies — from library.educause.edu

Excerpt:

Most Influential Trends
Six trends are influential at 61% or more of colleges and universities (listed below from highest to lowest level of influence):

  1. Growing complexity of security threats
  2. Student success focus/imperatives
  3. Data-informed decision-making
  4. Privacy
  5. Enterprise risk management
  6. Institution-wide data management and integrations

 

 

 

From DSC:
By not listening/taking action nearly enough through the last several decades, the backlash continues to build against colleges and universities — institutions of traditional higher education who didn’t take the rise in tuition seriously. Students graduated and left campus, and the invisible gorillas of debt being placed on students’ backs weren’t acknowledged — nor were they fought against — nearly enough. Instead, the gorillas just kept getting bigger and bigger. 

Year after year, I tried to fight this trend and raise awareness of it…only to see the majority of institutions of traditional higher education do absolutely nothing. Then, as the backlash started to build, the boards and the administrations across the country began priding themselves on how their percentage increases were amongst the smallest in the area/state/nation. They should have found ways to decrease their tuition, but they didn’t. Instead, they resorted to playing games with discounts while their “retail values” kept going up and up.

The time’s coming when they will pay the piper for having done this. Just like what happened to the oil companies and to the car/truck manufactures who made megabucks (for the time being) when their vehicles kept getting bigger and bigger and when the price of oil was high. What happened? The end result was that they shot themselves in the foot. These days, Tesla — with their electric cars — is now the most valuable car company in America.

Within the realm of education…when effective, cheaper alternatives come along that still get people hired, you better look out traditional institutions of higher education. You didn’t listen. It happened on your watch. And speaking of watches, the next major one could be you watching more of your institutions close while watching your students walk out the door to pursue other, far less expensive alternatives.


Follow up comments:
I realize this is a broad swath and isn’t true for several institutions who have been fighting the fight. For example, my current employer — the WMU-Cooley Law School is reducing their tuition by 21% this fall and other institutions have reduced their tuition as well or found ways to honor “Promise” types of programs. Other institutions have done the market research and are offering more relevant, up-to-date curricula. (Don’t worry those of you who work within the liberal arts, I still support and believe in you. But we didn’t do a good enough balancing act between offering liberal arts programs and developing the needed skillsets to help students pay off those ever-growing gorillas of debt.)

The fact was that too often, those invisible gorillas of debt went unnoticed by many within higher education. And it wasn’t just the boards, administrators, presidents, and provosts out there. In fact, the full-time, tenured faculty members taught what they wanted to teach and were furious at those who dared assert that higher education was a business. (Watch a college football game on the major networks last fall? Have you seen the size of research institutions’ intellectual property-based revenues? We could go on and on.) 

Anyway, what tenured faculty members offered didn’t align with what the market needed and was calling for. They offered what was in their best interests, not the students’ best interests.

 

How wary lawyers are embracing new tech — from lawgazette.co.uk by Sophia Purkis & Nadia Osborne

Excerpt (emphasis DSC):

There has been an eruption of innovation in legal technology – and the role of the lawyer is evolving in consequence. From law firms and corporate practices, to the operation of the court system and management of documentation, technology is changing what we do, how we do it and where we can do it from.

PwC’s annual law firm survey 2019 found that eight of the top 10 firms identified technology as the key change in growth in the next two to three years. In November 2019, the Law Society published a paper, Lawtech: a comparative analysis of legal technology in the UK and in other jurisdictions, recognising the need for domestic lawyers to stay informed and up to date to remain competitive.

Lawyers are instinctively risk-adverse but the successful ones recognise the inevitability of change and opportunities. The introduction of technology requires investment of finance, time and resource. However, the steady march of technology and client and staff demands mean we must embrace the use of legal technology. It is vital to enable legal professionals to collaborate flawlessly with colleagues and clients, and to keep up with other professions and businesses. We must, however, not forget to be mindful of each other and not lose the ability and opportunity to communicate with each other personally. Machines think in binary terms and sometimes things are not that simple.

 

2020 Top 10 IT Issues — from educause.edu
The Drive to Digital Transformation Begins | EDUCAUSE Review Special Report

Excerpt:

Colleges and universities are working to unmake old practices and structures that have become inefficient and are preparing to use technology and data to better understand and support students and to become more student-centric.

They are working to fund technology and to sustainably manage and secure data and privacy. Higher education institutions are applying data and technology to innovate student outcomes and experiences.

The role of the CIO is undergoing its own transformation in order to advance institutional priorities through the use of technology.

The focus in 2020, then, is to simplify, sustain, innovate, and drive to Dx in all of our institutions and places of higher learning.

 

 

From DSC:
To me, one of the key roles of today’s collegiate CIO should be to collaborate with the academic side of the house to identify ways to strategically use technologies to significantly lower the cost of obtaining a degree. Higher education affordability is listed as #8. That’s waaaaaay underestimating the issue and another key reason the backlash continues to build against traditional higher education. If things don’t change and a much cheaper — but still effective — means comes along, look out. Students and families are feeling the weight of the gorillas of debt on their back — weight that lasts for decades for many people today. Along these lines, issues involving privacy and data security — while also important to students — are mainly a CYA for colleges and universities. They don’t address the gorillas of debt as much as other solutions might.

Sorry if you don’t want to hear it, but one of the best solutions involves offering a significant amount of 100% online-based offerings. While this was mentioned, you can still get major pushback about this strategy. But you can’t tell me for one second that offering online-based classes is more expensive than offering traditional, face-to-face based classes. Why? What?! How could I possibly assert this?! The answer is quite simple. One just needs to request to review the budget of your Physical Plant Department. That’s why. Check it out if you can — you’ll see what I mean.

Also, though data is important, it won’t save colleges and universities from closing. What are some things that stand a better chance of doing that?! Here are some:

  • Vision
  • Developing a culture that supports innovation and a willingness to experiment/change 
  • Finding ways to significantly lower the price of obtaining a degree
  • Scanning the horizons to see what’s coming down the pike and how that will impact our students’ futures. Then, develop the curriculum to best help our students prepare for their future.

“The CIO’s ‘role at the table’ has evolved to be one that is less about the mechanics of the IT organization and more about how IT can serve as a strategic partner in helping the institution execute its mission.”(source)

 

 

Artificial Intelligence is transforming the legal industry — from law.comby Christian A. Farmakis
Artificial intelligence (AI) is adding efficiencies and transforming businesses everywhere, and legal practices are no exception.

Excerpts:

How is AI technology disrupting the legal industry?
AI legal technology won’t replace lawyers, but these tools will drastically change the way lawyers provide services for their clients. While estimates vary, 23%t to 35% of a lawyer’s job could be automated. As a result, lawyers will need to be more strategic and supervisorial, able to act as project managers and supervise the information being fed into systems, and knowledgeable about the assumptions underlying the machine learning algorithms.

What will be the next wave of AI legal technology?
The next generation, which is starting to hit the market now, will be document automation and legal research and writing tools, as well as predictive technology tools. For example, a contract can be put through an algorithm in order to identify how risky it is. It could be used to determine how likely it is to go into litigation or if it complies with the company’s internal contract procedures and policies.

Another use is analytic tools that can measure efficiency and pricing of the legal services. E-billing and practice management tools could measure whether a service contract should cost $2,500, not the $7,500 that’s being charged. In other instances, AI could help firms do estimates for alternative fee arrangements.

 

5 lessons from the 2020 US Department of Education Blockchain Summit — from linkedin.com by Johanna Maaghul

Excerpts:

1. Interoperability is the Word of the Day
2. My Diploma is on the Blockchain! Now What?
3. Who Owns My Data? Well, it’s Not Just You
4. It’s only Legit if I am Legit
5. Consensus is Good, but Action is Better

 

How technology and law changes for career development — from lawtechnologytoday.org by Manan Ghadawala

Excerpt:

But things have been changing in technology and law over the years. Let us look at these developments in technology and law and also see how technology already [is] — and will — impact legal careers.

Joni Pirovich from Hall & Wilcox explained, “As technology trends are pervasive across all industries, it’s now incumbent upon law firms to ensure lawyers have a good starting language to interpret technology concepts and how they interact with legal principles.”

The increase in law firm technology did surprise some people. Forbes found out that there was a 713% jump in investments in technology for law firms in 2018—almost 1.63 billion USD—bolstered mostly by the arrival of eDiscovery, which is an electronic method for finding important information specific investigations or suits.

#Automation #MachineLearning #AI #BigData

 

 

From DSC:
As some of you may know, I’m now working for the WMU-Thomas M. Cooley Law School. My faith gets involved here, but I believe that the LORD wanted me to get involved with:

  • Using technology to increase access to justice (#A2J)
  • Contributing to leveraging the science of learning for the long-term benefit of our students, faculty, and staff
  • Raising awareness regarding the potential pros and cons of today’s emerging technologies
  • Increase the understanding that the legal realm has a looooong way to go to try to get (even somewhat) caught up with the impacts that such emerging technologies can/might have on us.
  • Contributing and collaborating with others to help develop a positive future, not a negative one.

Along these lines…in regards to what’s been happening with law schools over the last few years, I wanted to share a couple of things:

1) An article from The Chronicle of Higher Education by Benjamin Barton:

The Law School Crash

 

2) A response from our President and Dean, James McGrath:Repositioning a Law School for the New Normal

 

From DSC:
I also wanted to personally say that I arrived at WMU-Cooley Law School in 2018, and have been learning a lot there (which I love about my job!).  Cooley employees are very warm, welcoming, experienced, knowledgeable, and professional. Everyone there is mission-driven. My boss, Chris Church, is multi-talented and excellent. Cooley has a great administrative/management team as well.

There have been many exciting, new things happening there. But that said, it will take time before we see the results of these changes. Perseverance and innovation will be key ingredients to crafting a modern legal education — especially in an industry that is just now beginning to offer online-based courses at the Juris Doctor (J.D.) level (i.e., 20 years behind when this began occurring within undergraduate higher education).

My point in posting this is to say that we should ALL care about what’s happening within the legal realm!  We are all impacted by it, whether we realize it or not. We are all in this together and no one is an island — not as individuals, and not as organizations.

We need:

  • Far more diversity within the legal field
  • More technical expertise within the legal realm — not only with lawyers, but with legislators, senators, representatives, judges, others
  • Greater use of teams of specialists within the legal field
  • To offer more courses regarding emerging technologies — and not only for the legal practices themselves but also for society at large.
  • To be far more vigilant in crafting a positive world to be handed down to our kids and grandkids — a dream, not a nightmare. Just because we can, doesn’t mean we should.

Still not convinced that you should care? Here are some things on the CURRENT landscapes:

  • You go to drop something off at your neighbor’s house. They have a camera that gets activated.  What facial recognition database are you now on? Did you give your consent to that? No, you didn’t.
  • Because you posted your photo on Facebook, YouTube, Venmo and/or on millions of other websites, your face could be in ClearView AI’s database. Did you give your consent to that occurring? No, you didn’t.
  • You’re at the airport and facial recognition is used instead of a passport. Whose database was that from and what gets shared? Did you give your consent to that occurring? Probably not, and it’s not easy to opt-out either.
  • Numerous types of drones, delivery bots, and more are already coming onto the scene. What will the sidewalks, streets, and skies look like — and sound like — in your neighborhood in the near future? Is that how you want it? Did you give your consent to that happening? No, you didn’t.
  • …and on and on it goes.

Addendum — speaking of islands!

Palantir CEO: Silicon Valley can’t be on ‘Palo Alto island’ — Big Tech must play by the rules — from cnbc.com by Jessica Bursztynsky

Excerpt:

Palantir Technologies co-founder and CEO Alex Karp said Thursday the core problem in Silicon Valley is the attitude among tech executives that they want to be separate from United States regulation.

“You cannot create an island called Palo Alto Island,” said Karp, who suggested tech leaders would rather govern themselves. “What Silicon Valley really wants is the canton of Palo Alto. We have the United States of America, not the ‘United States of Canton,’ one of which is Palo Alto. That must change.”

“Consumer tech companies, not Apple, but the other ones, have basically decided we’re living on an island and the island is so far removed from what’s called the United States in every way, culturally, linguistically and in normative ways,” Karp added.

 

20 digital transformation leaders to follow on Twitter in 2020 — from enterprisersproject.com by David. F. Carr
Committed to digital transformation this year? Follow these people for perspective and emerging lessons

Excerpt:

One of our New Year’s resolutions was to refresh and expand our Twitter feed for digital transformation leaders, reviewing them not just for the use of the right hashtags but for the content they share.

There are a few repeats from a similar list we shared last year, but for the most part, we tried to give you new Twitter handles to follow. This year’s list includes CIOs, authors, consultants, and cloud computing leaders. Some only post on technology topics, while others share thoughts on family, culture, politics, and favorite movies.

The common denominator we looked for was a thoughtfully curated feed that’s not entirely self-promotional but adds to the conversation we’re all having about how to understand the potential of digital transformation and put it to work for our organizations.


From DSC:

While these types of lists invariably leave off a ton of extremely talented individuals and organizations who are worth following as well, such lists are a good starting point for:

  • Someone to use to begin tapping into streams of content in a given area
  • Observing the topics, issues, ideas being discussed
  • Building one’s network
  • Seeing who these folks follow and who they respect
  • …and more.

Searching for the top __ people of Twitter in subject XYZ is a solid way to enhance our [lifelong] learning ecosystems.

 

Technology Trends: The evolution of machine learning and artificial intelligence in 2020 — from dqindia.com
Technology trends in the upcoming year will focus on how new age technologies such as machine learning and artificial intelligence will advance

Excerpt:

While technology trends in the past year revolved around making machine learning and artificial intelligence accessible for everyone, this year will be about how these technologies will evolve to benefit businesses. With the beginning of 2020, Ramesh SivaSubramanian, Head of Ramco Innovation Lab, Singapore has made technology predictions. The following is a gist on each key technology trend.

 

From DSC:
Looking at these trends, is this the future we want? While some of these are positive trends, some of these ring of distrust to me…and could easily be steering toward a dystopian future, such as this one (emphasis mine):

Improving attendance and workplace access using Facial Recognition
2020 will see significant workplace adoption of facial recognition, especially for customer-centric and cybersecurity functions. Enterprises which adopt this capability, especially those with sizeable workforces, will reduce if not eliminate the tedium of keeping track of employees. It will also solve many issues related to password and access cards, saving even more time and costs.

 
 

The Future of Lawyers: Legal Tech, AI, Big Data And Online Courts — from forbes.com by Bernard Marr

Excerpts:

In his brand new book Online Courts and the Future of Justice, Richard argues that technology is going to bring about a fascinating decade of change in the legal sector and transform our court system. Although automating our old ways of working plays a part in this, even more, critical is that artificial intelligence and technology will help give more individuals access to justice.

The first generation is the idea that people who use the court system submit evidence and arguments to the judge online or through some form of electronic communication.

The second generation of using technology to transform the legal system would be what Richard calls “outcome thinking” to use technology to help solve disputes without requiring lawyers or the traditional court system.

Some of the biggest obstacles to an online court system are the political will to bring about such a transformation, the support of judges and lawyers, funding, as well as the method we’d apply. For example, decisions will need to be made whether the online system would be used for only certain cases or situations.

Ultimately, we have a grave access-to-justice problem. Technology can help improve our outcomes and give people a way to resolve public disputes in ways that previously weren’t possible. While this transformation might not solve all the struggles with the legal system or the access-to-justice issue, it can offer a dramatic improvement.

 
 

Why the traditional US model of educating tomorrow’s lawyers must change — from iam-media.com by Megan Carpenter
Disruption is increasingly affecting the legal services industry but legal education is not evolving fast enough. Greater specialisation in areas like IP, argues Franklin Pierce School of Law dean Megan Carpenter, could improve the training of lawyers and non-lawyers alike

Excerpt (emphasis DSC):

But the legal education we need today is not the one-size-fits-all model of the past. For 150 years, law schools and the legal services industry have combined to make legal education a precious commodity, bundled in a very specific way. Like the cable industry or print news media of yore, the education that qualifies people for the legal profession in the US has been one-size-fits-all, without regard to particular practice areas or specialisations and without responding to the diversification of the legal services market.

The legal profession should take a page from the playbook of the medical profession here. Under “healthcare occupations”, the US Bureau of Labor Statistics Occupational Outlook Handbook lists 46 professions, from doctors and nurses to physician assistants, medical extenders, technologists and technicians. Yet, under “Legal Occupations”, the BLS Handbook lists only five positions. By failing to adapt like the medical industry has to a variety of roles for different types of legal professionals, including education that fits those roles, the haves and have-nots of legal knowledge have been defined in a way that is not sustainable and fails to reflect the needs of the marketplace.

Law schools should not resist the expanding market for alternative legal service providers and legal tech; rather, they should lead the charge to provide legal education to people who need it, even if in a different form than such education has taken in the past. There should be more undergraduate and community-college programmes that provide appropriate legal training. The University of Arizona College of Law launched the first undergraduate bachelor degree in law in the US in collaboration with the broader university and other schools should do the same.

 

From DSC:
I’ve also been thinking about the need for more specializations within law schools, the legal realm, and in the Bar Exam itself.

 
© 2025 | Daniel Christian