An Attack on Sam Altman Sends a Terrifying Message — from the nytimes.com; this is a gifted opinion article by Aaron Zamost
Lawless political violence landed on Silicon Valley’s doorstep this month when an attacker hurled a Molotov cocktail at the San Francisco compound of Sam Altman, OpenAI’s chief executive. The incident was a disturbing sign that simmering public anger about A.I. is spilling out of polling data and social media posts and into the real world.
The attack shook many tech employees, who in quiet conversations about safety wondered whether this was a watershed moment for the industry. I believe it should be — the whole thing is disturbing and jarring, but I’m hopeful it will change how some tech leaders deal with the societal consequences of their success.
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If these companies sold food, cars, medicine or any other consumer goods, their products would almost certainly be recalled while federal regulators investigated the allegations.
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You would think an industry creating this kind of outrage would reflect or recalibrate. Business experts teach us that companies facing customer backlash should acknowledge the failure, change their approach and earn back public trust. But the titans of tech no longer seem interested in convincing the public.
The foundation of Silicon Valley’s appeal has always been the implicit promise that great technology serves you, and that the people behind it understand your problems and want to solve them. That promise is starting to feel broken. Fixing it requires something much of Silicon Valley has forgotten how to do: listen and learn.
A Molotov cocktail is the absolute wrong way to send a message to tech. Its leaders need to hear it anyway.