‘Lazy and Mediocre’ HR Team Fired After Manager’s Own CV Gets Auto-Rejected in Seconds, Exposing System Failure — from ibtimes.co.uk by Vinay Patel
The automated system’s error highlights the potential for bias and inefficiency in technology-driven HR practices
An entire HR team was terminated after their manager discovered and confirmed that their system automatically rejected all candidates — including his own application.
The manager wrote in their comment, “Auto rejection systems from HR make me angry.” They explained that while searching for a new employee, their HR department could not find a single qualified candidate in three months. As expected, the suspicious manager decided to investigate.
“I created myself a new email and sent them a modified version of my CV with a fake name to see what was going on with the process,” they wrote. “And guess what, I got auto-rejected. HR didn’t even look at my CV.”
When the manager reported the issue to upper management, “half of the HR department was fired in the following weeks.” A typographical error with significant consequences caused the entire problem.
The manager works in the tech industry and was trying to hire developers. However, HR had set up the system to search for developers with expertise in the wrong development software and one that no longer exists.
From DSC:
Back in 2017, I had survived several rounds of layoffs at the then Calvin College (now Calvin University) but I didn’t survive the layoff of 12 people in the spring of 2017. I hadn’t needed to interview for a new job in quite a while. So boy, did I get a wake-up call with discovering that Applicant Tracking Systems existed and could be tough to get past. (Also, the old-school job replacement firm that Calvin hired wasn’t much help in dealing with them either.)
I didn’t like these ATSs then, and I still have my concerns about them now. The above article points out that my concerns were/are at least somewhat founded. And if you take the entire day to research and apply for a position — only to get an instant reply back from the ATS — it’s very frustrating and discouraging.
Plus the ATSs may not pick up on nuances. An experienced human being might be able to see that a candidate’s skills are highly relevant and/or transferable to the position that they’re hiring for.
Networking is key of course. But not everyone has been taught about networking and not everyone gets past the ATS to get their resume viewed by a pair of human eyes. HR, IT, and any other relevant groups here need to be very careful with programming their ATSs.