Video: Chatbots’ History and Future — from which-50.com by Joseph Brookes
Excerpt:
What’s Next For Chatbots?
One area where chatbots will have an increasing impact in the future is language, according to Kraeutler. He argues the further integration of language services from the likes of Google will bring down processing times in multilingual scenarios.
“Having a chatbot where a consumer can very easily speak in their native tongue and use services like Google to provide real-time translation — and increasingly very accurate real-time translation. That allows the bot to respond to the consumer, again, very accurately, but also in their native tongue.”
That translation feature, Kraeutler says, will also be vital in assisted conversations — where bots assist human agents to provide next-best actions — allowing the two human parties to converse in near real time in their native languages.
From DSC:
This is much more than a Voice Response Unit (VRU) Phase II…the educational realm should watch what happens with chatbots…as they could assist with doing some heavy lifting in the learning world.