Penn State World Campus Taps Google Cloud to Build Virtual Advising Assistant — from campustechnology.com by Rhea Kelly
Excerpt:
At the start of the spring 2020 semester this January, Penn State World Campus will have a new artificial intelligence tool for answering the most common requests from its undergraduate students. A virtual assistant will help academic advisers at the online institution screen student e-mails for certain keywords and phrases, and then automatically pull relevant information for the advisers to send to students. For instance, the AI will be trained to assist advisers when students inquire how to change their major, change their Penn State campus, re-enroll in the university or defer their semester enrollment date, according to a news announcement.