From DSC:
One of the questions mentioned on this posting from learn.5tein.com (which was focused on higher ed), was Question #2:

  • What do we provide them that they can’t get anywhere else?

Great question for all of us in higher education to be able to (continually) answer. Also, I would add another question:

  • How does my organization of higher education keep from becoming a commodity? What distinctive value is my organization bringing to the table?