The Current State of Play: AI in Higher Education and the Road Ahead — from er.educause.edu by Tanya Gamby, David Kil, Rachel Koblic, Paul LeBlanc, Mihnea Moldoveanu and George Siemens

The conventional explanation for this strategic vacuum points to the speed of technological change; it is moving too fast for institutions built for deliberation. That is true. . . and incomplete. The deeper issue is cultural. In fairness to higher education, many industries are struggling to keep up with the pace of AI advances. Higher education, however, moves even more slowly and is not built for the kind of transformational speed now underway. Getting institutional stakeholders to engage, rethink the work, and move faster may be the central challenge facing presidents and chancellors today, and that’s saying a lot in such volatile times.

From DSC:
I highlighted this paragraph because it hits upon the key item involved here — culture. “The deeper issue is cultural.” I think that’s a very true statement.

Part of the culture and setup of many institutions includes giving faculty members full rein of their classes and their departments. Faculty members have a great deal of leeway and power in how they do things. So trying to get X faculty members to get on board — including the Department Chairs — is not an easy task. 

Another part of culture involves being willing — or not — to change in the first place. Some institutions are like Google and are used to making changes and being more innovative. But those institutions are not the norm, at least in my experience. And this doesn’t even address another topic the article mentioned — the pace of these changes. As the authors point out, most institutions of traditional higher education are not equipped to deal with the current pace of change (nor are most of our other types of institutions and our corporations as well). 

I’m going to end this posting with another brief excerpt from the article:

Institutions rooted in human relationships, committed to truth-seeking, and oriented toward the full development of persons play a central role. AI cannot manufacture the experience of mattering to another human being. It cannot model intellectual courage or ethical discernment. It cannot build the kind of community in which students discover who they are and what they believe.

These are not small things. They are, in fact, the things most worth doing. At their best, colleges and universities are not only preparing better workers but shaping individuals and strengthening society.

 

Psalm 103:13

As a father has compassion on his children,
so the Lord has compassion on those who fear* him;

*From DSC:
Fear here refers to respect or to revere


Psalm 23:1-3

A psalm of David.
1   The Lord is my shepherd, I lack nothing.
2  He makes me lie down in green pastures,
he leads me beside quiet waters,
3   he refreshes my soul.
He guides me along the right paths
for his name’s sake.

Matthew 7:13-14

The Narrow and Wide Gates
13 “Enter through the narrow gate. For wide is the gate and broad is the road that leads to destruction, and many enter through it. 14 But small is the gate and narrow the road that leads to life, and only a few find it.
.

— as seen originally here


Psalm 103:2-5

2 Praise the Lord, my soul,
and forget not all his benefits—
3 who forgives all your sins
and heals all your diseases,
4 who redeems your life from the pit
and crowns you with love and compassion,
5 who satisfies your desires with good things
so that your youth is renewed like the eagle’s.

Psalm 100:4-5

4 Enter his gates with thanksgiving
and his courts with praise;
give thanks to him and praise his name.
5 For the Lord is good and his love endures forever;
his faithfulness continues through all generations.

Psalm 68:4-5

4 Sing to God, sing in praise of his name,
extol him who rides on the clouds;
rejoice before him—his name is the Lord.
5 A father to the fatherless, a defender of widows,
is God in his holy dwelling.

Proverbs 18:10

The name of the Lord is a fortified tower;
the righteous run to it and are safe.

 

A screenplay written by a Calvin Prison Initiative student while incarcerated is now screening at film festivals across the country. — from linkedin.com by the Calvin Prison Initiative


From DSC:
I used to work with Calvin film and media professor Geert Heetebrij — who was behind this endeavor. I went to the same church that he and his family attended. I can’t say enough good things about him. He’s just fantastic! By the way, he was there for me when twelve of us didn’t survive the fourth round of layoffs at Calvin (back then it was Calvin College). He periodically — but consistently — checked in on me as the job search continued. He prayed for me (and for my family). His steadfast encouragement meant a lot to me.

I also worked with Sam Smartt, who was also mentioned in the article. Go Geert! Go Sam! And go Calvin for continuing to do your prison ministries! You were one of the first to do this, if not thee first.


 

 

Matthew 7:13-14

The Narrow and Wide Gates
13 “Enter through the narrow gate. For wide is the gate and broad is the road that leads to destruction, and many enter through it. 14 But small is the gate and narrow the road that leads to life, and only a few find it.


.

.


Psalm 28:7

The Lord is my strength and my shield;
my heart trusts in him, and he helps me.
My heart leaps for joy,
and with my song I praise him.

Philippians 3:20

But our citizenship is in heaven. And we eagerly await a Savior from there, the Lord Jesus Christ,

 

Romans 11:33
Doxology

Oh, the depth of the riches of the wisdom and knowledge of God!
    How unsearchable his judgments,
    and his paths beyond tracing out!

Proverbs 29:25

Fear of man will prove to be a snare,
but whoever trusts in the Lord is kept safe.

Romans 10:9

If you declare with your mouth, “Jesus is Lord,” and believe in your heart that God raised him from the dead, you will be saved.

1 Chronicles 29:11

Yours, Lord, is the greatness and the power
and the glory and the majesty and the splendor,
for everything in heaven and earth is yours.
Yours, Lord, is the kingdom;
you are exalted as head over all.

28 Do you not know?
    Have you not heard?
The Lord is the everlasting God,
    the Creator of the ends of the earth.
He will not grow tired or weary,
    and his understanding no one can fathom.
29 He gives strength to the weary
    and increases the power of the weak.
30 Even youths grow tired and weary,
    and young men stumble and fall;
31 but those who hope in the Lord
    will renew their strength.
They will soar on wings like eagles;
    they will run and not grow weary,
    they will walk and not be faint.

 

Words are easy to say. Examples:

  • We are the leading ____ in the Midwest/Southwest/Northwest/etc. (says who? Prove it.)
  • Our patients’ care is important to us (no, it’s not…you only care if your customers’ accounts are paid in full. If patients’ care were actually important, you would fix what’s broken.)
  • Your call is important to us (no, it’s actually not. If it were actually important to you, you would have more customer service reps working so that the wait times were either non-existent or much shorter. The truth is that you would rather cut costs/headcount and have your customers wait. Be truthful about it. Stop the B.S.)

A vast number of American corporations don’t actually care about their customers — their concern focuses solely on obtaining their customers’ money.
One of the ways this plays out is that they hide behind the labyrinths that are designed into the call pathways in their Voice Response Units (VRUs). VRUs have been abused. Corporations hide behind them. It’s hard to actually reach a person or hold a person accountable for something.

And now, with executives getting rid of entry-level jobs in customer service, they seek to cut costs further as they implement AI-based systems…which rarely give us what we’re looking for.

But even in written communications, times seem to be changing…and not for the better. I had a customer service rep write me a letter recently (regarding an incident with our daughter’s experience at a blood lab). But in the letter, she didn’t even provide her last name or a direct phone # in her correspondence. This would NEVER have happened in business letters back in the day — her last name would have been present, for sure — and likely a direct phone #. This isn’t her fault. It’s her leadership’s fault. BTW, the issue was passed along to the lab’s leadership…and she closed her ticket out. But there was no mention of an actual fix or resolution. Nice hand washing job, don’t you think?

Another case in point. This time, involving Apple. (BTW, I’ve been a long-time Apple fan…until the last several years. They have lost some of their focus on customer service.) I wanted to ask a question about a purchase that showed up on our Visa bill from apple.com/bill. Do you think I could find an 800# to talk with someone at Apple? Nope. You can try to find things via their online-based support systems, but often their documentation doesn’t match up with one’s devices. I couldn’t even use their chat feature — their systems told me that their chat feature wasn’t available (and it was 11:30am EST). 

I’m sure if you thought about it, you could come up with your own recent examples of poor customer service experiences — or examples of companies that you did business with who didn’t deliver what they said they would deliver.

The issue runs deeper than we think. It actually has to do with whether people actually care about each other or not. And here in America, actually caring about others seems to be in short supply.

 

John 1:18

No one has ever seen God, but the one and only Son, who is himself God and[a] is in closest relationship with the Father, has made him known.

Psalm 32:8

Psalm 16:1-2
A miktam of David.

1 Keep me safe, my God,
for in you I take refuge.
2 I say to the Lord, “You are my Lord;
apart from you I have no good thing.”
.

 

Hebrews 7:25

Therefore he is able to save completely those who come to God through him, because he always lives to intercede for them.

Psalm 4:2

How long will you people turn my glory into shame?
How long will you love delusions and seek false gods?
.

.

1 Corinthians 10:23-24

23 “I have the right to do anything,” you say—but not everything is beneficial. “I have the right to do anything”—but not everything is constructive. 24 No one should seek their own good, but the good of others.

Job 19:25

I know that my redeemer lives,
and that in the end he will stand on the earth.

 

From DSC:
I wish I had learned about the important financial, legal, and medical things (that are covered in the gifted article below) in high school!


How to Help Your Aging Loved Ones Plan for the Future— a gifted article from nytimes.com by Elie Levine
Learn as much as you can about setting up the financial, legal and medical components of late-in-life care — and do it earlier than you might think.

Making end-of-life plans for your loved ones can feel like a burden. It is, almost by definition, complicated, and it might require having difficult conversations and sorting through a seemingly endless stream of forms and terminology. But it’s essential to your family’s well-being — and it’s worth doing earlier than you might think.

The first thing to know: There’s no one-size-fits-all approach to planning. But think of this as a starter kit that covers how to handle your parents’ current or future health challenges, and how they’ll pay for medical care. (Knowing about their medications, current finances and living situation can also help you prepare for an emergency medical situation.) Below are some of the questions to consider and discuss with your loved ones.

 

1 John 3:16

This is how we know what love is: Jesus Christ laid down his life for us. And we ought to lay down our lives for our brothers and sisters.

[From DSC: It’s been hard for me to get my arms around the love of Christ. He loves like no other. May I love a small fraction of the way He loves. In the period of Lent that we recently finished…as I was thinking of the crucifixion of Jesus Christ, I wanted to focus on His love for us…not just His incredible courage.]

Psalm 30:10

Hear, Lord, and be merciful to me;
Lord, be my help.

Psalm 31:1-3
For the director of music. A psalm of David.

1 In you, Lord, I have taken refuge;
let me never be put to shame;
deliver me in your righteousness.
2 Turn your ear to me,
come quickly to my rescue;
be my rock of refuge,
a strong fortress to save me.
3 Since you are my rock and my fortress,
for the sake of your name lead and guide me.

Romans 10:9-10  

9 If you declare with your mouth, “Jesus is Lord,” and believe in your heart that God raised him from the dead, you will be saved. 10 For it is with your heart that you believe and are justified, and it is with your mouth that you profess your faith and are saved.

Lamentations 3:22-26

22 Because of the Lord’s great love we are not consumed,
for his compassions never fail.
23 They are new every morning;
great is your faithfulness.
24 I say to myself, “The Lord is my portion;
therefore I will wait for him.”
25 The Lord is good to those whose hope is in him,
to the one who seeks him;
26 it is good to wait quietly
for the salvation of the Lord.

 

To those who celebrate it: Happy Easter to you! He is risen! He is risen indeed!


Matthew 28:6

He is not here; he has risen, just as he said. Come and see the place where he lay.


 

1 Timothy 2:5-6

5 For there is one God and one mediator between God and mankind, the man Christ Jesus, 6 who gave himself as a ransom for all people. This has now been witnessed to at the proper time.

John 1:29

John (The Baptist) Testifies About Jesus
29 The next day John saw Jesus coming toward him and said, “Look, the Lamb of God, who takes away the sin of the world!

Isaiah 53:3-6

3 He was despised and rejected by mankind,
a man of suffering, and familiar with pain.
Like one from whom people hide their faces
he was despised, and we held him in low esteem.
4 Surely he took up our pain
and bore our suffering,
yet we considered him punished by God,
stricken by him, and afflicted.
5 But he was pierced for our transgressions,
he was crushed for our iniquities;
the punishment that brought us peace was on him,
and by his wounds we are healed.
6 We all, like sheep, have gone astray,
each of us has turned to our own way;
and the Lord has laid on him
the iniquity of us all.

Luke 19:38

“Blessed is the king who comes in the name of the Lord!”
“Peace in heaven and glory in the highest!”

Matthew 20:28

“…just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.”

Matthew 20:17-19

Jesus Predicts His Death a Third Time
17 Now Jesus was going up to Jerusalem. On the way, he took the Twelve aside and said to them, 18 “We are going up to Jerusalem, and the Son of Man will be delivered over to the chief priests and the teachers of the law. They will condemn him to death 19 and will hand him over to the Gentiles to be mocked and flogged and crucified. On the third day he will be raised to life!”

 

Proverbs 17:9

Whoever would foster love covers over an offense,
but whoever repeats the matter separates close friends.

You will keep in perfect peace
    those whose minds are steadfast,
    because they trust in you.
Trust in the Lord forever,
    for the Lord, the Lord himself, is the Rock eternal.

Psalm 25:11

For the sake of your name, Lord,
forgive my iniquity, though it is great.

Proverbs 17:3

The crucible for silver and the furnace for gold,
but the Lord tests the heart.

Philippians 2:5-11

5 In your relationships with one another, have the same mindset as Christ Jesus:

6 Who, being in very nature[a] God,
did not consider equality with God something to be used to his own advantage;
7 rather, he made himself nothing
by taking the very nature[b] of a servant,
being made in human likeness.
8 And being found in appearance as a man,
he humbled himself
by becoming obedient to death—
even death on a cross!
9 Therefore God exalted him to the highest place
and gave him the name that is above every name,
10 that at the name of Jesus every knee should bow,
in heaven and on earth and under the earth,
11 and every tongue acknowledge that Jesus Christ is Lord,
to the glory of God the Father.

Psalm 25:15

My eyes are ever on the Lord,
for only he will release my feet from the snare.

 

Proverbs 3:27

Do not withhold good from those to whom it is due,
when it is in your power to act.

2 Peter 1:5-8

5 For this very reason, make every effort to add to your faith goodness; and to goodness, knowledge; 6 and to knowledge, self-control; and to self-control, perseverance; and to perseverance, godliness; 7 and to godliness, mutual affection; and to mutual affection, love. 8 For if you possess these qualities in increasing measure, they will keep you from being ineffective and unproductive in your knowledge of our Lord Jesus Christ.

Psalm 40:9-11

9 I proclaim your saving acts in the great assembly;
I do not seal my lips, Lord,
as you know.
10 I do not hide your righteousness in my heart;
I speak of your faithfulness and your saving help.
I do not conceal your love and your faithfulness
from the great assembly.
11 Do not withhold your mercy from me, Lord;
may your love and faithfulness always protect me.

 

Psalm 119:4-6

4 You have laid down precepts
that are to be fully obeyed.
5 Oh, that my ways were steadfast
in obeying your decrees!
6 Then I would not be put to shame
when I consider all your commands.

Psalm 119:9

How can a young person stay on the path of purity?
By living according to your word.

1 John 1:8-9

8 If we claim to be without sin, we deceive ourselves and the truth is not in us. 9 If we confess our sins, he is faithful and just and will forgive us our sins and purify us from all unrighteousness.

Psalm 30:4-5

4 Sing the praises of the Lord, you his faithful people;
praise his holy name.
5 For his anger lasts only a moment,
but his favor lasts a lifetime;
weeping may stay for the night,
but rejoicing comes in the morning.

Psalm 143:8

 Let the morning bring me word of your unfailing love,
for I have put my trust in you.
Show me the way I should go,
for to you I entrust my life.

 
© 2025 | Daniel Christian