AT&T’s $1 billion gambit: Retraining nearly half its workforce for jobs of the future — from cnbc.com by Susan Caminiti

Excerpts (emphasis DSC):

  • AT&T initiated a massive retraining effort after discovering that nearly half of its 250,000 employees lacked the necessary skills needed to keep the company competitive.
  • Ninety percent of maturing companies expect digital disruption, but only 44 percent are adequately preparing for it.
  • Despite the federal government’s investment in job-retraining efforts, most are deemed ineffective.

 

The discovery presented AT&T with two daunting options, explains Bill Blase, senior executive vice president of human resources. “We could go out and try to hire all these software and engineering people and probably pay through the nose to get them, but even that wouldn’t have been adequate,” he explains. “Or we could try to reskill our existing workforce so they could be competent in the technology and the skills required to run the business going forward.”

 

In a world where technology advances are measured in months, not years, companies selling everything from computers and cellphones to cereal and sneakers are trying desperately to adapt. A recent research report by the Society for Human Resource Management states that nearly 40 percent of hiring managers cite lack of technical skills among the reasons why they can’t fill job openings.

And the message isn’t lost on workers, either. A 2016 Pew Research Center survey shows that more than half of the adults in the workforce today realize that it will be essential for them to get training and develop new skills throughout their career in order to keep up with changes in the workplace.

In fact, according to Willis Towers Watson, 90 percent of maturing companies expect digital disruption, but only 44 percent are adequately preparing for it — and getting the right people to get the work done remains a challenge for most.


AT&T’s massive global retraining program — the company prefers to call it “reskilling” — is perhaps corporate America’s boldest response to this war for talent. Known inside the company as Future Ready, the initiative is a $1 billion web-based, multiyear effort that includes online courses; collaborations with Coursera, Udacity and leading universities; and a career center that allows employees to identify and train for the kinds of jobs the company needs today and down the road. An online portal called Career Intelligence lets workers see what jobs are available, the skills required for each, the potential salary range and whether that particular area is projected to grow or shrink in the years ahead. In short, it gives them a roadmap to get from where they are today to where the company needs them to be in the future.

 

 

From DSC:
This article is encouraging in at least a couple of ways to me:

  • A large company is choosing to retrain its employees, helping them to learn and grow — to reinvent themselves and to stay relevant
  • A large company is recognizing the exponential pace of change that we’re now on. The question is, are we ready for it?

 

 

 

2018 Workplace Learning Report — from learning.linkedin.com

Excerpts:

The path to opportunity is changing
The short shelf life of skills and a tightening labor market are giving rise to a multitude of skill gaps. Businesses are fighting to stay ahead of the curve, trying to hold onto their best talent and struggling to fill key positions. Individuals are conscious of staying relevant in the age of automation.

Enter the talent development function.
These organizational leaders create learning opportunities to enable employee growth and achievement. They have the ability to guide their organizations to success in tomorrow’s labor market, but they can’t do it alone.

Our research answers the talent developer’s most pressing questions:
* How are savvy talent development leaders adapting to the pace of change in today’s dynamic world of work?
* Why do employees demand learning and development resources, but don’t make the time to learn?
* How do executives think about learning and development?
* Are managers the missing link to successful learning programs?

 

From DSC:
Even though this piece is a bit of a sales pitch for Lynda.com — a great service I might add — it’s still worth checking out. I say this because it brings up a very real trend that I’m trying to bring more awareness to — i.e., the pace of change has changed. Our society is not ready for this new, exponential pace of change. Technologies are impacting jobs and how we do our jobs, and will likely do so for the next several decades. Skills gaps are real and likely growing larger. Corporations need to do their part in helping higher education revise/develop curriculum and they need to offer funds to create new types of learning labs/environments. They need to offer more internships and opportunities to learn new skills.

 

 

 

PD is getting so much better!! — from cultofpedagogy.com by Jennifer Gonzalez

Excerpts:

 

 

1. Unconferences
2. Intentional professional learning communities (PLCs)
3. Choice Boards
4. Personal Action Plans
5. Voluntary Piloting
6. Peer Observation
7. Microcredentials
8. Blended Learning
9. Lab Classrooms

 

 

 

From DSC:
After seeing the article entitled, “Scientists Are Turning Alexa into an Automated Lab Helper,” I began to wonder…might Alexa be a tool to periodically schedule & provide practice tests & distributed practice on content? In the future, will there be “learning bots” that a learner can employ to do such self-testing and/or distributed practice?

 

 

From page 45 of the PDF available here:

 

Might Alexa be a tool to periodically schedule/provide practice tests & distributed practice on content?

 

 

 
 

Faculty Learning Communities: Making the Connection, Virtually — from by Angela Atwell, Cristina Cottom, Lisa Martino, and Sara Ombres

Excerpt (emphasis DSC):

Research has shown that interactions with peers promotes faculty engagement (McKenna, Johnson, Yoder, Guerra, & Pimmel, 2016). Faculty learning communities (FLC) have become very popular in recent years. FLCs focus on improving teaching and learning practice through collaboration and community building (Cox, 2001). Usually, FLCs are face-to-face meetings hosted at a physical location at a specific date and time. We understand the benefit of this type of experience. However, we recognize online instructors will likely find it difficult to participate in a traditional FLC. So, we set out to integrate FLC principles to provide our faculty, living and working all over the globe, a similar experience.

Recently, our Center for Teaching and Learning Excellence took the plunge and offered a Virtual Faculty Learning Community (V-FLC) for instructors at our Worldwide Campus. The first experience was open only to adjunct instructors teaching online. The experience was asynchronous, lasted eight weeks, and focused on best practices for online teaching and learning. Within our Learning Management System, faculty led and participated in discussions around the topics that were of interest to them. Most topics focused on teaching practices and ways to enhance the online experience. However, other topics bridged the gap between teaching online and general best teaching practices. 

 

 

 
 

 

The next era of human|machine partnerships
From delltechnologies.com by the Institute for the Future and Dell Technologies

 


From DSC:
Though this outlook report paints a rosier picture than I think we will actually encounter, there are several interesting perspectives in this report. We need to be peering out into the future to see which trends and scenarios are most likely to occur…then plan accordingly. With that in mind, I’ve captured a few of the thoughts below.


 

At its inception, very few people anticipated the pace at which the internet would spread across the world, or the impact it would have in remaking business and culture. And yet, as journalist Oliver Burkeman wrote in 2009, “Without most of us quite noticing when it happened, the web went from being a strange new curiosity to a background condition of everyday life.”1

 

In Dell’s Digital Transformation Index study, with 4,000 senior decision makers across the world, 45% say they are concerned about becoming obsolete in just 3-5 years, nearly half don’t know what their industry will look like in just three years’ time, and 73% believe they need to be more ‘digital’ to succeed in the future.

With this in mind, we set out with 20 experts to explore how various social and technological drivers will influence the next decade and, specifically, how emerging technologies will recast our society and the way we conduct business by the year 2030. As a result, this outlook report concludes that, over the next decade, emerging technologies will underpin the formation of new human-machine partnerships that make the most of their respective complementary strengths. These partnerships will enhance daily activities around the coordination of resources and in-the-moment learning, which will reset expectations for work and require corporate structures to adapt to the expanding capabilities of human-machine teams.


For the purpose of this study, IFTF explored the impact that Robotics, Artificial Intelligence (AI) and Machine Learning, Virtual Reality (VR) and Augmented Reality (AR), and Cloud Computing, will have on society by 2030. These technologies, enabled by significant advances in software, will underpin the formation of new human-machine partnerships.

On-demand access to AR learning resources will reset expectations and practices around workplace training and retraining, and real-time decision-making will be bolstered by easy access to information flows. VR-enabled simulation will immerse people in alternative scenarios, increasing empathy for others and preparation for future situations. It will empower the internet of experience by blending physical and virtual worlds.

 

Already, the number of digital platforms that are being used to orchestrate either physical or human resources has surpassed 1,800.9 They are not only connecting people in need of a ride with drivers, or vacationers with a place to stay, but job searchers with work, and vulnerable populations with critical services. The popularity of the services they offer is introducing society to the capabilities of coordinating technologies and resetting expectations about the ownership of fixed assets.

 

Human-machine partnerships won’t spell the end of human jobs, but work will be vastly different.

The U.S. Bureau of Labor Statistics says that today’s learners will have 8 to 10 jobs by the time they are 38. Many of them will join the workforce of freelancers. Already 50 million strong, freelancers are projected to make up 50% of the workforce in the United States by 2020.12 Most freelancers will not be able to rely on traditional HR departments, onboarding processes, and many of the other affordances of institutional work.

 

By 2030, in-the-moment learning will become the modus operandi, and the ability to gain new knowledge will be valued higher than the knowledge people already have.

 

 

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

 

 

 

From DSC:
I have been trying to blog more about learning how to learn — and to provide some more resources on metacognition and the like.

Along these lines — and with permission from the author — the following excerpt is from Quentin Schultze’s solid book, Communicate like a True Leader (pages 35 & 36).  I asked Quin if I could share this excerpt because I think it could be a great strategy to share with students (at least for them to experiment with, and try it out to see if it helps them). Whether they know it or not, learning how to learn is THEE key skill these days.

Quin would also emphasize some other items such as listening, attending to reality, communicating effectively with others, and more…but my focus here is on learning strategies.  So I share it in the hope that it will help some of you students out there just as it helped Quin.

 

 

During the beginning of my sophomore year, I started reviewing each day’s class notes after classes were over. I soon realized how little I recalled even of that day’s lectures and discussions. It dawned on me that normal note-taking merely gave me the impression that I was learning. I implemented a strategy that revolutionized my learning, launched me successfully into graduate school, helped me become a solid teacher, equipped me to be a productive researcher-writer, and made it possible for me to be an engaging speaker.

I not only reviewed my notes daily. I rewrote them from scratch within a couple of hours of each class meeting. I used my actual course notes as prompts to recall more of the lecture and to help me organize my own reactions to the material. My notes expanded. My retention swelled.

My revised notes became a kind of journal of my dialogue with the instructor and the readings. I integrated into my revised course notes my daily reading notes, reworking them into language that was meaningful to me and preparing to ask the instructor at the next class anything that I was uncertain about. From then on I earned nearly straight A’s with far less cramming for exams.

Moreover, I had begun journaling about my learning — one of the most important communication skills. I became a real learner by discovering how to pay attention to others and myself.

In a broad sense, I learned how to listen.

 

 

 

Why Don’t Educators in Higher Ed Take Education Classes? — from insidehighered.com by Jillian Joyce
If we’re in higher education to educate, Jillian Joyce asks, what keeps college teachers from learning more about teaching?

Excerpt (emphasis DSC):

If we’re in higher education to educate, what keeps college teachers from learning more about teaching? You’re busy. You’ve been doing this a long time. It’s really up to the students to learn the material. You’re already an excellent lecturer. Anyone can teach; it’s not that complicated. While those phrases begin to scratch the surface, I propose we take a step back to examine the internal narratives and pervading ideologies that surround our ideas about teaching at the university.

Three Myths
In her 2003 text Practice Makes Practice, Deborah P. Britzman, a professor at York University in Toronto, describes three myths that summon teachers to the field of education: 1) everything depends upon the teacher, 2) the teacher is the expert and 3) teachers are self-made. While Britzman’s audience is largely teachers at the primary and secondary levels, these myths abound in higher education, as well.

Similarly, professors at a university are typically required to wear two hats: one hat as a researcher and another as a teacher. But only the researcher hat is fashionable. It brings in money for the university, it looks good on a curriculum vitae and it promotes the climb up the academic latter.

In contrast, the teacher hat is slumpy. It’s necessary but not pretty. It’s the kind of hat you wear grocery shopping hoping no one will recognize you. The fancy hat promotes the educator as the expert, while the slumpy hat is seen as “just” teaching. This distinction fosters the idea that teaching is easy and requires little effort. The uncomfortable adage “those who can’t do, teach” suggests that research is “doing,” while teaching is a second-rate activity.

 


From DSC:
Teaching effectively is a very complex, deep, and difficult task to do well. Those who say it’s easy have likely never tried doing it themselves. Also, in higher education, doing research is one thing, but teaching well is a whole different set of (often undervalued) skills.

My alma mater (Northwestern University) prides itself on faculty who are doing leading edge research. According to this page, there was $676.5 million in annual sponsored research back in 2016-2017. (Brief insert from DSC: For those who say higher ed isn’t a business, how would you respond to this kind of thing? Or this?*) I remember taking courses from researchers like these and many of them shouldn’t have been teaching at all — they weren’t nearly worth the cost of tuition. I also remember taking courses from graduate students who likely hadn’t had any coursework on how to teach either.

The tragedy here is that it’s the students who are paying increasingly huge tuition bills to attend Northwestern and other such universities and colleges. This is not right. Let’s lift up the craft of teaching and let those who do research, research. Researchers can relay the highlights of their research to those who have taken the time to work on their teaching-related skills. 

My vote? If you don’t care about your teaching, you shouldn’t be teaching at all.

As a relevant side question here: What would you say to your doctor if they didn’t keep learning and growing in their skillset?!? How would you feel about that?

If you are teaching, you should have taken some coursework in how to teach — and how people learn — and you should be required to attend several professional development related events: Every. Single. Year.

 


 

DSC: Higher education not a business you say? Are you sure about that!?
The University of Alabama is paying its football coach, Nick Saban, more than $11 million this season, which puts him ahead of every coach in the professional National Football League. Clemson University coach Dabo Sweeney will earn $8.5 million, and the University of Michigan’s Jim Harbaugh $7 million, not including money from endorsements.

 


 

 

Developing a learning culture: A framework for the growth of teaching expertise — from facultyfocus.com by Nancy Chick, Natasha Kenny, Carol Berenson, Carol Johnson, David Keegan, Emma Read, & Leslie Reid

Excerpt (emphasis DSC):

Many postsecondary institutions have started to explore what it means to develop and demonstrate teaching expertise, recognizing not only the complexities of teaching and of documenting the experiences of teaching, but also that teaching expertise is developed through a learning process that continues over time (Hendry & Dean, 2002; Kreber, 2002). Our framework (see below graphic) for this growth of teaching expertise draws from the scholarly literature related to postsecondary teaching and learning to demonstrate that teaching expertise involves multiple facets, habits of mind (or ways of knowing and being), and possible developmental activities.

The Structure of the Framework
Our framework (Figure 1) introduces three foundational habits of mind—inclusive, learning-centered, and collaborative ways of knowing and being—that ground five interwoven and non-hierarchical facets of teaching expertise:

  • teaching and supporting learning
  • professional learning and development
  • mentorship
  • research, scholarship, and inquiry
  • educational leadership

 

Figure 1: Conceptualization of a framework for the development of teaching expertise

 

 

 

 

This framework is “written in pencil” in that it is meant to be shared, adapted, and used according to the needs of local contexts. The intention is to provide a scholarly framework for recognizing the breadth of characteristics involved in the development of teaching expertise in postsecondary contexts across all career stages.

 

 

 

 

 

 

Innovating Pedagogy 2017 — from iet.open.ac.uk

Excerpt:

This series of reports explores new forms of teaching, learning and assessment for an interactive world, to guide teachers and policy makers in productive innovation. This sixth report proposes ten innovations that are already in currency but have not yet had a profound influence on education. To produce it, a group of academics at the Institute of Educational Technology in The Open University collaborated with researchers from the Learning In a NetworKed Society (LINKS) Israeli Center of Research Excellence (I-CORE). We proposed a long list of new educational terms, theories, and practices. We then pared these down to ten that have the potential to provoke major shifts in educational practice, particularly in secondary and tertiary education. Lastly, we drew on published and unpublished writings to compile the ten sketches of new pedagogies that might transform education. These are summarised below in an approximate order of immediacy and timescale to widespread implementation.

 

 

 

As Corporate World Moves Toward Curated ‘Microlearning,’ Higher Ed Must Adapt — from edsurge.com by Sean Gallagher

Excerpt:

Just outside the walls of the ivory tower, a transformation is underway in the world of corporate learning, and those of us at colleges and universities should pay attention.

Corporate learning and development, often referred to as L&D, is radically different than just a few years ago. Meanwhile, the education dialogue has shifted to a focus on employment-related themes such as competencies and skills.

“Businesses today have to be more agile and have to be able to pivot—access to content needs to be very rapid,” says Lori Bradley, executive vice president for global talent management at PVH Corp, a publicly- traded fashion and apparel company with 35,000 employees. “Priorities and jobs are changing more quickly, so we need an agile learning environment that anticipates what learning needs will be, and where we can quickly access them.”

The typical employee has one percent of their time available for learning, according to research by Bersin by Deloitte.

When there’s a need for information or new skills, employees today are increasingly turning to instantly accessible sources such as search engines and online course libraries available on their mobile devices. “Before, our only options were to send people to a training, sit in a course, and learn the material–whether from a university or a week-long certification,” says Shelly Holt, vice president of global learning for SAP, a leading enterprise-software company. “Information today is pushed so quickly at people that the landscape has fundamentally changed.”

 

 

We need to think more in terms of providing streams of content -- Daniel Christian

 

 

In a world where content is more commoditized, today’s corporate L&D market is increasingly driven by the curation of external content and learning—rather than investment in formal training programs and traditional course libraries. As Lori Bradley, of PVH, describes, “for our people moving at the speed of business, they need to access the content when they need it. We’re moving toward microlearning — 90 minute or shorter sessions.”

 

 

Second, in this changing landscape, colleges and universities that seek to meet corporate needs must move beyond monolithic programs and think in terms of competencies, unbundling curriculum, modularizing and “microlearning.”

 

 

 

WE ARE NOT READY FOR THIS! Per Forrester Research: In US, a net loss of 7% of jobs to automation — *in 2018*!

Forrester predicts that AI-enabled automation will eliminate 9% of US jobs in 2018 — from forbes.com by Gil Press

Excerpt (emphasis DSC):

A new Forrester Research report, Predictions 2018: Automation Alters The Global Workforce, outlines 10 predictions about the impact of AI and automation on jobs, work processes and tasks, business success and failure, and software development, cybersecurity, and regulatory compliance.

We will see a surge in white-collar automation, half a million new digital workers (bots) in the US, and a shift from manual to automated IT and data management. “Companies that master automation will dominate their industries,” Forrester says. Here’s my summary of what Forrester predicts will be the impact of automation in 2018:

Automation will eliminate 9% of US jobs but will create 2% more.
In 2018, 9% of US jobs will be lost to automation, partly offset by a 2% growth in jobs supporting the “automation economy.” Specifically impacted will be back-office and administrative, sales, and call center employees. A wide range of technologies, from robotic process automation and AI to customer self-service and physical robots will impact hiring and staffing strategies as well as create a need for new skills.

 

Your next entry-level compliance staffer will be a robot.

 

From DSC:

Are we ready for a net loss of 7% of jobs in our workforce due to automation — *next year*? Last I checked, it was November 2017, and 2018 will be here before we know it.

 

***Are we ready for this?! ***

 

AS OF TODAY, can we reinvent ourselves fast enough given our current educational systems, offerings, infrastructures, and methods of learning?

 

My answer: No, we can’t. But we need to be able to — and very soon!

 

 

There are all kinds of major issues and ramifications when people lose their jobs — especially this many people and jobs! The ripple effects will be enormous and very negative unless we introduce new ways for how people can learn new things — and quickly!

That’s why I’m big on trying to establish a next generation learning platform, such as the one that I’ve been tracking and proposing out at Learning from the Living [Class] Room. It’s meant to provide societies around the globe with a powerful, next generation learning platform — one that can help people reinvent themselves quickly, cost-effectively, conveniently, & consistently! It involves providing, relevant, up-to-date streams of content that people can subscribe to — and drop at any time. It involves working in conjunction with subject matter experts who work with teams of specialists, backed up by suites of powerful technologies. It involves learning with others, at any time, from any place, at any pace. It involves more choice, more control. It involves blockchain-based technologies to feed cloud-based learner profiles and more.

But likely, bringing such a vision to fruition will require a significant amount of collaboration. In my mind, some of the organizations that should be at the table here include:

  • Some of the largest players in the tech world, such as Amazon, Google, Apple, IBM, Microsoft, and/or Facebook
  • Some of the vendors that already operate within the higher ed space — such as Salesforce.com, Ellucian, and/or Blackboard
  • Some of the most innovative institutions of higher education — including their faculty members, instructional technologists, instructional designers, members of administration, librarians, A/V specialists, and more
  • The U.S. Federal Government — for additional funding and the development of policies to make this vision a reality

 

 

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

 

 

Some reflections on students owning their own learning — from DSC:
Sometimes when students are introduced to a new method of learning something — say when a professor introduces a new pedagogy into an active learning-based classroom — they may not like it. It not only looks and feels different, but at times this new method of learning may require additional time and/or effort from them. For example, this could occur with a flipped/inverted classroom approach. In that model of learning, the students are supposed to review some learning-related materials online ahead of time so that their face-to-face time in the (physical) classroom can be used for group discussions, group work, problem solving, debates, etc.  Coming to class prepared may take some additional time and/or effort. Also, to think of where the gaps are in one’s understanding — a metacognitive activity — requires effort, time, and reflection.

Students may balk at having to do these things. These methods don’t match up to their histories…to the ways things have always been done. In fact, a student may ask, ‘Why should I do these things? It’s a lot more work than listening to the lectures in class, then doing the homework outside of class. I’ve/We’ve never done it this way before.”

Here are some of my answers to that WHY question:

  • You need to OWN your OWN learning and be open to new ways of learning. Your future will require it.
  • You need to be active — and even proactive — in your own learning. Intentionally build your own learning ecosystem and make adjustments to it as necessary.
  • To stay marketable and relevant today, each of us is now required to be a lifelong learner. No longer is it a situation of going to college for four years and calling it good. You need to learn how to learn.
  • When you graduate, it’s likely no one will be there to give you a Betty Crocker list of next steps. You need to think of and own those decisions.
  • When you get into your first job, you will likely get some training (if the company or organization is any good). But there will be times when the training isn’t enough to get you ready to take the next step in your career (and I’m not talking about a job ladder, which often doesn’t even exist anymore). In fact, you could easily be laid off from that first job due to a new direction that the company decided to take. Or you could be let go because the company was acquired by another organization — and you have to move or lose your job (which happened to me…twice). Or perhaps your group is being let go due to a decline in sales. Or perhaps some technological changes were made by everyone else in your industry — except your company — and now your company is being blown out of the water by its competition. There are a myriad of reasons you could lose your job. Then, what will you do? No one is there to spoon feed you. You need to be able to pivot, think for yourself, practice real-life problem solving, reflect on your values and where you want to contribute, etc.  This will be on YOU, and no one else. You need to be able to learn new things.

Also, it’s not just what you know. It’s what you can do with what you know. “Yeh, yeh, yeh…blah, blah, blah…I’ve heard it all before” (I can hear some of you saying.) B.S.! This is serious business. Wake up! Let me give you some concrete, real-world motivation then that relates to whether you will be able to put some bread and butter on your table, and whether or not you will be able to pay your bills, and whether or not you will be able to pay for decent housing and medical care, and whether or not you will be able to save enough money for retirement, and more:

  • You didn’t get that software developer position because, though you knew a lot about programming, your applications were uninspiring/weak/not very useful and they weren’t easy to use.
  • You didn’t get that User Experience Design position because, although you had a UX degree from ___, the app that you submitted on your application was hard to use and not very intuitive.
  • You didn’t get that new sales job because your previous sales didn’t match the other applicants’ sales figures.
  • You didn’t get that marketing position because your competitions’ marketing campaigns were far better, more polished, and more effective than yours was.
  • You didn’t get that web developer position because your web sites didn’t employ the latest and greatest designs, colors, navigation methods, scripting, extended technologies, and more.
  • You didn’t get that editor position because, although your writing was grammatically correct, was boring and verbose. We need sharp, concise, engaging copy!
  • Etc., etc., etc.

There’s your bottom line. Not only do you need to know things — you need to be able to do good, solid work with what you know.

So, you need to own your own learning — you want to own your own learning. Now!

 

Some potential/relevant hashtags for this posting might be (even if they don’t currently exist):
#stayingrelevant | #surviving | #reinvent | #heutagogy | #lifelonglearning | #nomorespoonfeeding
#motivation | #ownyourlearning | #adaptingtochange | #paceofchange | #beingabletopayyourbills

 

 
© 2025 | Daniel Christian