How AI-powered enterprise chatbot platforms are transforming the future of work — from chatbotsmagazine.com by Gina Shaw
Excerpts:
WHAT IS AN ENTERPRISE CHATBOT PLATFORM?
To sum it up in a few words, a chatbot platform is a toolset which is used to build and deploy chatbots. Every organization has its own set of unique challenges that can be overcome by convenient automation provided by chatbots. After establishing a clear-cut chatbot strategy, enterprises can use a bot builder platform to build, train and manage customized bots. Before the advent of chatbot platforms, building a bot was a strenuous task and required sophisticated toolsets and advanced coding knowledge. However with time, several bot building platforms flooded the chatbot market and led to the creation of safe AI bots which need minimum deployment time and almost zero coding knowledge. Enterprise chatbot platforms also allow IT departments to have complete control and access to monitoring bots.
From DSC:
It is with some hesitation that I post this article. Why? Because:
- I started out my career in a customer service related position at Baxter Healthcare, and it was one of the most important jobs that I’ve had because it taught me the value of a customer. Ever since then, I have treated everyone as my customer — whether they be internal or external to the organization that I was working for.
- Then, there’s the idea of calling a Voice Response Unit (VRU) — which sometimes works well and sometimes I can’t stand it. There are times when I/we simply want to speak to a fellow human being.
So it is with some hesitation that I post this article. But I do so because it is yet another example of:
- The increased usage of algorithms, software, bots, personal assistants, AI, etc. to obtain answers and information
- The changing skillset employees will need and job seekers may want to develop (if such things are interesting to them)
- The massive changes heading our way