From DSC:
Reviewing the article below made me think of 2 potential additions to the Learning & Development Groups/Departments out there:
- Help people build their own learning ecosystems
- Design, develop, and implement workbots for self-service
Chatbots Poised to Revolutionize HR — from by Pratibha Nanduri
Excerpt:
Self-service is becoming an increasingly popular trend where people want to perform their tasks without needing help or input from anyone else. The increasing popularity of this trend is mainly attributed to the increasing use of computers and mobile devices to electronically manage all kinds of tasks.
As employee tolerance for downtime reduces and preferences for mobility increases, the bureaucracy which exists in managing everyday HR related tasks in the workplace will also have to be replaced. A large number of companies have still not automated even their basic HR services such as handling inquiries about holidays and leaves. Employees in such organizations still have to send their query and then wait for HR to respond.
As the number of employees goes up in an organization, the time taken by HR managers to respond to mundane admin tasks also increases. This leaves very little time for the HR manager to focus on strategic HR initiatives.
Chatbots that are powered by AI and machine learning are increasingly being used to automate mundane and repetitive tasks. They can also be leveraged in HR to simulate intelligent SMS-based conversations between employees and HR team members to automate basic HR tasks.