21 bot experts make their predictions for 2017 — from venturebeat.com by Adelyn Zhou
Excerpt:
2016 was a huge year for bots, with major platforms like Facebook launching bots for Messenger, and Amazon and Google heavily pushing their digital assistants. Looking forward to 2017, we asked 21 bot experts, entrepreneurs, and executives to share their predictions for how bots will continue to evolve in the coming year.
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From Jordi Torras, founder and CEO, Inbenta:
“Chatbots will get increasingly smarter, thanks to the adoption of sophisticated AI algorithms and machine learning. But also they will specialize more in specific tasks, like online purchases, customer support, or online advice. First attempts of chatbot interoperability will start to appear, with generalist chatbots, like Siri or Alexa, connecting to specialized enterprise chatbots to accomplish specific tasks. Functions traditionally performed by search engines will be increasingly performed by chatbots.”
From DSC:
For those of us working within higher education, chatbots need to be on our radars. Here are 2 slides from my NGLS 2017 presentation.
