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Laptops All Around! Now What? — from CampusTechnology.com by Bridget McCrea
So you’ve decided to give tablets and laptops to all your students and faculty. Now how do you support that? Pennsylvania’s Seton Hill University backs up its newly expanded mobile computing program, now consisting of both Apple MacBook Pros and iPads for students and faculty, with a robust support structure modeled after AppleCare.
When Seton Hill University in Greensburg, PA launched its freshmen laptop distribution program in 2009, the institution’s IT team didn’t just match the Apple MacBook Pros up with their new owners and hope for the best. Knowing that many universities struggle to provide adequate “service after the sale” on technological equipment, the school took an active stance on the issue.