How to build trust in digital credentials? We offer some insights — from eddesignlab.org
Three key insights emerge:
Trust requires simplicity. Users need clear visual indicators (like the lock icon for secure websites) that their credentials meet technical standards without understanding the complexity behind them.
Standards matter for real people. Technical compliance with open standards directly impacts whether someone can access their own achievements and share them where needed.
Human experience drives adoption. Even the most sophisticated technical infrastructure fails if people can’t easily understand and use it.
Our insights and recommendations provide a roadmap for building credential systems that serve real human needs while meeting rigorous technical requirements.