Supporting Students Where They Are: Bentley’s CIS Sandbox — from by Mary Grush and Mark Frydenberg


Frydenberg: …So, we started offering tutoring services in four ways: drop-in hours online; drop-in hours in person (following safety guidelines); online review sessions with a tutor assigned to each class; and tutoring on demand by appointment, which I like to call “Uber” tutoring.

Grush: Tutoring that follows an “Uber” model?

Frydenberg: Sure. When you reserve an Uber, you ask for a driver to pick you up at a specific place at a designated time. The same model applies here: Students complete an online form to request a tutor on a given topic and indicate when they want to meet with a tutor. Through a software application, the request is automatically routed to all tutors capable of tutoring in that subject. The first tutor who claims the request may contact the student to set up an appointment on Zoom. This creates an incentive for tutors to accept appointments, and offers flexibility as to when they choose to work. They don’t have to set aside a block of hours to be available and wait for someone to show up to meet with them. This model of reserving a tutor is available for students in 17 sections of upper level and graduate courses.